Did a tuneup on my vehicle and scheduling and rescheduling appointments went smoothly. When a rental vehicle was not available, the mechanic kindly drove me home since I was nearby. read more

I had a really bad experience with a so-called "mechanic" who clearly has no idea what he's talking about. I brought my BMW, which has a brand-new timing chain and runs perfectly, for an inspection. After just one minute of driving -- without even connecting a scanner -- he claimed there was a timing chain issue. This person has no real experience with BMW engines and shouldn't be giving professional advice. Be careful trusting people like this -- they can waste your time and give completely wrong information. read more

I had a terrible experience with this shop. I brought in my car that was running perfectly fine, and after their "diagnostic," it came back with new issues that weren't there before. When I pointed it out, they refused to take any responsibility and tried to act like it wasn't their fault. Completely unprofessional and dishonest. Be very careful trusting them with your car -- I definitely wouldn't come back. read more

Yes! A true honest mechanic! These guys fully came to the rescue when my Mini Cooper started smoking. I knew there was a risk of blowing a head gasket, and I called them and said, "I'm 4 blocks away, can I bring my car in right now?" I couldn't believe when they said yes. I was there five minutes later, they diagnosed my problem within another 5, and we agreed I'd leave the car there and Uber home. They worked on it the next day, calling me with every step, and I picked it up by 5pm that night. The price was exactly as they quoted me, and FAIR. And they were super friendly. These guys have a Mini Cooper customer for life. read more

I had a good experience here. I brought my car to get checked up and repaired, they ended up replacing the brakes, changing oil, and replaced my windshield wiper and cleaned my car. Service was fast and took only one day. Prices are fair. read more

These guys are great. Fair prices and great customer service. I've had mostly minor work done here (brakes, etc...) and they get me in and out quickly. Highly recommend!!!!!!! read more

This place was recommended to me by a good friend who had been here numerous times before. This was the first time I didn't bring my car to a dealership. My brakes were squealing but had plenty of pads left. BMW couldn't manage to fix it so I prematurely decided for all new front brakes. Nam was able to get OEM parts and installed them at a competitive price. I also had a few nice aftermarket competition parts for them to install. Other places didn't all want to touch customer provided parts or could get OEM parts. NW imports did all the work flawlessly and at a great price. They lent me a loaner car for the day too! During service the tech found a minor coolant leak and they called to get my approval to replace the pipe for just the cost of the part since my car was already on the lift and it was easy to access. I will return!! Thank you Nam! read more

I have a 1995 Jaguar XJ6 that's in good shape, for being a 24 year old classic car. I've had trouble finding a place for maintenance and upkeep, so I decided to stop in and talk to the crew at Northwest Import Auto Service. Nam, the owner, said they don't work on a lot of Jags, but they can do so. I explained that I needed a new voltage regulator installed, and that I had the part already. Nam, was kind and helpful and said I could bring the car in the next day, so I did. He was able to install the voltage regulator and had the car on the road the next day! AWESOME! It gets better - about three months ago, I'd had another local shop put all new belts on the car, only to have them squeal loudly - so loud it could wake the neighbors! NW corrected the belt tension and the car is now quieter than ever. What's more, Nam explained that he found two urgent items to address; an oil gasket that was leaking badly, and a poorly installed fuel filter. We agreed to work on some other items later, and focus on the urgent items for safety today. I appreciated that Nam was very clear about which items needed to be addressed now to avoid danger on the road for me and any passengers. This was an even bigger deal because the last place I brought my car, (that did the belts poorly), was supposed to review and assess all the seals to give me an update on the mechanical health of this used car. Somehow, they didn't make any suggestions about what needed immediate action and merely said it would "need a lot o work" and "has some leaks". Ha! What old car doesn't need some work? Nam and the team at Northwest Import Auto Service have earned my trust and my business. They were friendly, professional, fast, and even installed parts I'd purchased, making the entire experience positive. I'm very glad I found them and have been thrilled to drive my car this whole weekend. I'll be back soon to continue fixing what's needed and look forward to a great working relationship. I hope you have a great experience like I did - I couldn't be happier. Thanks again to Nam and the crew, I appreciate you. read more

I thought I had a good mechanic...I thought wrong. I took my car in a few times and I thought it was repaired. This last time I took it in because of an oil leak. First they told me it was the valve cover gasket. Then it was the cam chain tensioner gasket. Then they called me and said I would have to change the camchain tensioner because it had a crack on it and that was causing the oil leak. The estimate went from $250 to $320 to $850 over 4 days they had my car...after telling me the issue they'd call me back the next day with a new story I thought something was weird so I denied the work last minute. I decided to do the work myself. I found it was just the camchain tensioner gasket set that needed replacing. The tensioner itself was perfect and had no crack and was working properly. They totally lied to me trying to make an extra $500 on something I didn't need. When I took things apart I noticed things from a previous job I had them do that we're not right. At one point recently I had a coolant leak and the system had various pieces changed. I noticed one piece wasn't switched but instead they decided to cover it in epoxy. If I paid for something...why did I get something else? Something is really wrong here. They were always really nice, but I guess most cons are too. Deception lies at the heart of this place. Sad...I thought I had a good mechanic finally..I was totally wrong. read more

I'm still completely happy with their detailing work - same blue car as last year, same dirty mess made all sparkling clean! This time they had their detailing service set up at a new location (9601 Renton Ave S in Seattle), but the same great staff and solid customer service is there. read more

My window regulator failed a couple days ago so I've been driving around and parking with an open driver's window; not a good feeling. This morning was the first chance I had to get the repair done and Eric told me to come in right away. Less than an hour later, the regulator was replaced for $300 less than any other shop would charge. NW Import Auto Service has been taking care of my BMW's for years and I have never received anything less than the best service, prices, and advice. I can't recommend NW Import enough. Awesome shop! read more

I am very disappointed that when I brought my car in for a tune up I was told I had a problem that didn't exist. I was informed that my upper oil pan gasket was cracked, it was going to cost $1,800. They would have to remove my transmission. I called around and learned that the repair is so complicated most shops don't do it. I also learned that it is very unlikely for that ever to happen. When I went to another shop I learned that it hadn't happened to me. That was my experience, take it as you will. read more

I love this place! I have had my BMW in there many times over the last 6 months, since I bought it used and it needed alot of work. Every time I take it in they drop what they're doing and look at my issue (or noise) and have even done diagnostics and code clearing for free for me. Their repairs are by far less expensive than the BMW Dealer and the repair has resolved my issues. I've done alot of research myself before I bring it in so I know what could be wrong with the car and after just a few minutes of them looking at it they tell me what they think is wrong (without me telling them what I've found) and give my options and explain the issue and the procedure to fix the issue. Love NW Import Auto! read more

Quick fast oil change, very friendly. Right to the point with service. Flexible appointment arrangements. The lobby is nice and quiet, complimentary water and magazines to read. They let me know what else is wrong with the vehicle but don't push to get the money, just merely a precautionary suggestion which is always nice of them. Definitely making this a usual spot! I know they work with Toyotas up to Mercedes. read more

Hit a median and stopped nearby after my car was making some noises and smelled of burning liquid. They ordered the part, kept good open and good communication and didn't rip me off. Highly recommended. Thank you! read more

The day after I purchased a Lexus IS250 from a neighboring used car dealership, multiple warning lights came on and the car went into "fail-safe" mode (Stuck in 3rd gear). The car dealership brought me and my car to NW Import Auto to fix any issues. Jon and his team did an outstanding job with my car. They didn't "settle" when the codes were cleared, and the issues fixed. They did a real, long test drive to pay attention to any other issues the car may be having. He diagnosed another problem during that test drive (without a code) and was able to figure out the source of the problem and made that fix. I appreciate this! I feel like some mechanics would have just fixed the initial codes and said "done". NW Import didn't, which relieves me of a potential headache down the road. NW Imports even gave me a loaner car to use in the meantime, they answered all of my calls, they worked expeditiously, and I will definitely be coming back to this shop in the future., and highly recommend NW Import Auto Service. read more

Nothing but good things to say about this place. Very pleased with all work which has been done on my 2000 Beetle VW. Reasonable prices and a LOANER CAR too, what else can I ask for?!! read more

I get all my cars service from these guys. I got three personal family cars and 4 trucks in my landscape fleet! Nam and Erickson are the best. Everything from the smallest job to biggest ticket items. I am totally aware of what my needs are because they look out for my interest in order to keep cost down for my business and myself. Love those guys at NW Import. read more

I've taken my 2007 BMW here three times and each time they not only fixed the problem, but they've done it quickly and with a great attitude. I've been really pleased. read more

Satisfied customer! I've gotten my brakes and oil change done by these guys, they do a great job. Came in recently because of an oil leak. They gave me a fair rate and got it fixed on schedule. This is the place to go! read more

Stellar service by a very competent group of mechanics! I needed my 1990 Jeep Wrangler clutch replaced. I called and set up an appointment and it was done in exactly 2 days as quoted on the phone and the price was a whole lot better than the dealership could ever come close! I am a very pleased customer and I will bring any mechanical problem I can't solve myself to them! read more

These guys Rock!! My VW is always safe in their hands. Honest, affordable and just all around great service. They have kept my VW Passat going and it has over 200K on it. Erickson is always a pleasure to work with and takes care of everything. Highly recommend this shop read more

No star!!!!...is there a way to put to a negative star?...that's how I feel about this dump I took my dad's car for a simple radiator and these guys charged me $1,000!!...for a high performance radiator come to find it was a regular radiator and not what I was told and then they had the audacity to charge me for a Diagnostics check.?..I'm like.... fool the leak is the coming from the bottom of the radiator .. there's your diagonstics! sucka!!...anyway.. point is don't ever go there....so in closing if you feel like making a deposit then feel free to waste your time and money....#worstplacever read more

This place is complete garbage. Bought a vehicle from them claiming it was a clean title. Got lied to 3 times in my face about the title status. Turns out the car is a rebuilt title, they did a switcheroo on titles last second after cash was given. I called the owner to talk about what happend and he was not having it, cursed me out stating he never said no such thing about it being clean and admitted to me he knew it was a rebuilt title. So the owner and business is a fraudulent, dishonest, rude person who false advertises things. I can't imagine how many people he has ripped off. Go to this place if you want to get ripped off and lied to in your face several times. Worst experience ever and will NEVER ever do business with this shady fraudulent shop read more

So far I feel so good about this spot. Let me tell you why! I came in today with three needs for my 2015 Volvo S60: 1. Tire check because my censors indicated the air pressure was low, 2. Interior detail bc the car is dirty and 3. Body work done to the passenger side panel and rear door where I scuffed my car from scraping a concrete pole on my way out of a parking garage. As I walked in the door, another customer was waiting and mentioned he gets his vehicles (BMW and Volvo) serviced there and the owner was, "very fair," without me soliciting the quality of service. This made me feel great because some times I have to go to special spots because it's a Volvo. They quoted me $170 to do a detail to fix my problems and checked my tire pressure and re-inflated my tires on the spot, no charge. For that $170, they will clean and treat the leather (bonus!) and buff out the scuffs on the panels (saving me the thousands so I don't replace the panels, which the dealership had said I needed to do). I'll edit my review after service but I am so happy so far. read more

I heard about NW Import Auto from a friend who had used their services post-playa (think extremely fine alkaline dust in every single nook and cranny of one's car, potentially eating away at whatever it touches). They did a fantastic job scrubbing my car and I have yet to see even a speck of dust anywhere all for $150 including a $20 off coupon from their website. This included the undercarriage and the engine compartment. All of it is sparkling. They also changed my oil at my request at the going rate ($60 for synthetic), and so far no problems with that. There was a misunderstanding on the phone (due to a new employee) which led me to believe that I would be given a loaner during the detailing which is not their policy. In order to accommodate my needs they gave me a ride to a friend's house so I wouldn't have to wait at their shop. This was likely only because I thought I would have a loaner and planned accordingly, so this should not be an expectation for others. This showed their dedication to excellent customer service. read more

Last place I would ever take my car!!!! I took my car there for routine transmission fluid change. Two weeks later my transmission failed. I had my car towed to the dealership were they informed me that NW import auto used the wrong fluid causing the failure. After bringing it to their attention I got no help whatsoever. All they did was deny any responsibility. I had to take them to small claims court where I was awarded about 10% of what it actually cost me to replace the transmission. One of the worst experiences ever! read more

What a rip off! They had my car for 3wks and when I got it back after $2100 in repairs, they had me pay a ticket from their loaner that they never showed me and my headgasket blew within a few days. What a waste of money. Don't take your car there, the owner is a scammer! Burien resident. read more

I just had my A7 2012 brakes done, saved almost $600 from the dealer. i couldnt do the brakes myself because the new audis have an electric brake lever. great price and service again, thank you guys. read more

I have been taking my 85 volvo here for about 5 years now and I have never been disappointed! Nam, Erikson and the guys are all super professional and do quality work for very reasonable prices! They are extremely accommodating, even offering loaner cars when it looks like the repair could take a day or two! These guys are very trustworthy, never going over the price they initially quoted me- I've been to several mechanics in my car-owning history and I can tell you, now that I've found Northwest Import, I will NEVER and I mean NEVER go anywhere else! NEVER! (ever.) read more

NW Import Auto is amazing. My car had been stolen and, oddly enough, returned again and it was a complete mess. NW Import got me up and running again in no time and for a reasonable price, and educated me about my car in the process. As a woman, I'm always wary of auto repair shops since so many of them think that they can just fleece you, but NW Import didn't try to pull anything on me and made sure that I understood everything that I was getting and why. My car has been running great ever since! I would not hesitate to recommend them to anyone. Location by the bus station is a super convenient plus. read more

wonderful wonderful wonderful wonderful!!! i am so particular when it comes to the care of my 1998 acura rl 3.5! i am a single woman and don't have many options of guy expertise to adhere to when it comes to my ride!!! these guys(ericsson and nam-owner have been truly honest and reasonable! finding this shop has been a blessing! i have had 3 different jobs done on my car and now, it runs like new! truly! they don't make me feel taken advantage of, and they are always going the extra mile... my vote is in for nw auto imports... ladies, if you need a mechanic but don't want to fight the wise guys out for your money and making you feel funny.. try nw, you will be glad you did!!! :) they also have a shop in the skyway area now located next door to speedy mart. convenient if you live in the southend of town... yay!!! Oh, I also had my car detailed here for the first time and I am just in love with my 'Ol school all over again... read more