You know I'm old school when it comes to problem solving. Problems are simply a fact of life. The problem is not problems it's how they get handled. When it comes to Northland they seem to, at least in my experience, to waste no time making a sincere effort to solve them. For that I'm am thankful. I want to say most problems get mishandled because the firms support staff simply handle it by some predetermined policy which rarely considers the customer. Larson who has been with Northland for over 34 years is a rare find. I definitely would not have stayed with Northland except for his exceptional service. He keeps me thinking firms still appreciate the human touch Well I guess the house is back to needing serious repair. I have a couple of options both more expensive but at least dependable. I really hate changing providers but Northland is really expensive when you do the math of what speed you really end up getting. If you are good with paying for 25Mb but only get less than 1mb to 2MB then Northland is the better read more

unfortunately they have a monopoly on my residential area. Once you hit the end of the promo they know they can raise the prices as much as they want and you cannot leave them. Consistently slow speeds and terrible customer service. If you're able, move on from them. read more

Frustrating, frustrating, frustrating! I want to scream at someone. I moved here spring of 2024. It appears Vyve is the only provider in Horseshoe Bay. First, the cost is double what I paid formerly. Next, Technical Support is of no use. 1. My internet/phone service was down for six days, it took that long for a service Technician to come out. The technician, not a Vyve employee, but a contracted technician, took out the battery and it worked! Technical Support couldn't have told me to do that? 2. I had to fight with them to get six days credit for the outage and they only gave me five days. Lied to me about the amount. 3. The VM button, *98, says it is a disconnected number. Technical Support tells me to call my number to get to my voice mail. Tells me there is no number to call. I shouldn't have to call my number to get to my voice mail when there is a drect button on the phone. 4. The display on my phone shows "New Message". There isn't a new message and they cannot tell me how to get rid of it. Please! We need another option in Horseshoe Bay. read more

Vyve Broadband provides the absolutely worst customer service I have ever dealt with... Two weeks and over two dozen calls and they still won't call me back or resolve my *very* specific, isolated *SERVICE!* issue. T1 support will LIE! to you, telling you that a special team or supervisor will call you back when they are not even available... Unacceptable! read more

Horrible!!! Lousy customer service. Lakehouse property so never here beyond August. Have not once received any bill. Put them on autopay and they jacked up their rates without notifying us. Only to find out when our service was disconnected and a $250 reconnect charge in order to restore service. DO NOT TRUST THESE PEOPLE! read more

Have you ever known of an employee or coworker that does an amazing job...when they show up but they don't show up a little too often...this is what it was like for us with Vyve Broadband. Nice people but the internet service was too unreliable. read more

They don't respond to emails or it takes them weeks/almost a month, trying to call is almost as bad. The customer service said they can't turn off my internet until "the end of the billing cycle per company protocol" meaning they will make me pay the full month even if I'm requesting to close the account 5 days into the billing cycle. Seems like a pretty bad company taking advantage of a rural area with limited options for service. read more

Have used Northland and now Vyve network for a good number of years. Their service has always been reliable and sufficiently fast. We had an outage here yesterday and I called for service. The Technician was friendly with an easy smile. He made me feel as a valued customer. He isolated the problem in an expertly efficient way. Then had our network up in just a few minutes. Vyve ywill get & keep many customers through this man. Sorry i'm so forgetful. I should have written down his name. read more

This is horrendous service. Multiple service calls to have the service fixed in the past 40 days. No resolution has been offered. Cox is now available in my rural area read more

$79 for basic Internet. Price seems to be rising every few months now. I hope somebody else serves the area.

Do you have hair? Wish that you had patches missing from it? Northland is your company. The constant outages will surely make you grab chunks of your own hair and pull until you're left with nothing but piles of it on the ground by your feet. Want to browse the internet, stream movies, or play games? Tough luck! Thanks to several hours a day of no service, you too can sit there and spend your free time wondering why you still pay these people money. However if you don't feel like having your kids in virtual school and want your home business to fail, You've come to the right place. You can watch your life fall apart as you wait for your service to come back on as no one offers you any type of explanation as to what's going on. In other words, planning, supporting and building your own infrastructure would be faster and cheaper than dealing with them. Or just go hit up your local coffee or fast food joint for reliable internet service. read more

CROOKS -- DO NOT USE! I needed 2 phone lines for monitoring our sprinkler system. Instead, they sold me their top of the line high speed internet service for over $250/month for a 5 year contract. We don't even have a computer at that location and so had no use for internet. I was unfamiliar with the technology so they took advantage of me. Then, they didn't bill me for 4 months so by the time they did, I already owed over $1000 and the grace period to back out of the contract had expired. They did that on purpose. I returned their equipment to their Marble Falls office immediately upon realizing my mistake. Now they have turned me over to a collection agency for the value of the entire contact of over $15,000. They can take me to court. I think my story holds up. read more

1. I got messages today from Vyve that I was almost over my data cap and would be billed for overages. 2. No data cap was ever mentioned in any contract, but Vyve now offers unlimited data for an extra $50/month which they tried to upsell me when i called. 3. I got no response from their web chat service, so I was forced to call them and was on the phone for 1.5 hours with no resolution. 4. The billing cycle starts on the 16th, but I was informed that data usage is tracked from the 1st, which makes no sense since that data is literally paid for by my previous bill. I have 9% of my monthly data left for the remaining two weeks despite being only three days into the billing cycle. This is quite likely illegal. 5. I have been getting emails purporting to be from Vyve that listed my account # but had PDF attachments and the email did not trace to Vyve. The Vyve customer service rep told me that those emails are not from Vyve and she told me to not open the pdf's. This suggests that the Vyve customer database has been hacked and is being used for malicious purposes. 6. The website that I was notified to use to track my data usage is not from Vyve. It is not secure, requiring only the Vyve account number and zip code to access data usage. However, the normal account number does not work. Inexplicably, the website requires the last 6 digits of the account number, which is not specified anywhere. It is troubling that anyone anywhere in the world can view my data usage. 7. There have been lengthy unannounced outages recently during the middle of the workday with no warning from Vyve, no apologies, and no compensation for lost service. read more

Disclaimer: this review is only for Northland's internet service, as I don't have cable television through them. I have had three different internet providers in this area and Northland Cable is by far the best. I pay about $55 a month for my connection, which is about par for the course in this section of the state. I have had bills from other providers as low as $40, but it was for much slower service. In the three years I have had internet service from Northland we have had one outage. One. In three years. If you don't think this is amazing, you clearly aren't familiar with the internet service quality in Marble Falls, Texas. This one outage was repaired within hours. I have had to call technical support when I set up my wireless router. Even though router installation isn't a service included from the company, the technician patiently helped me get everything set up on my end, and there was no time spent on hold at all before I was speaking to an actual human tech. A very nice change of pace from my usual tech support calls. One month I forgot to pay my bill and when I finally remembered I was worried I would be charged a late fee. However, not only did Northland not turn my service off (I didn't realize until the next month's bill was due), but I wasn't even charged a late fee because I had been on time with all of my previous payments. Again, quite a change of pace. I even received a call one day asking if my internet service was working. There had been a lightning storm that morning so I had unplugged the cable box and not plugged it back in before I went to work, and Northland called to check up and make sure everything was still working okay. In an age when it's hard for me to get a tech on the phone when I want to (from other businesses), it's nice to actually receive a call from a tech just to check up on things. I highly recommend Northland Cable to anyone in the Marble Falls area that is looking for internet service. I know nothing about their cable television or telephone services, but if they're anything like the internet service then I know you'll be pleased with them as well. read more

I have been complaining for years about the spotty service here, to the point that I have Nick Stover's personal cellphone number. When I'm working (I work at home and NEED this connection) I lose conference calls. I lose VPN connections. I'm unable to work on projects that depend on any external resource because the connection is unstable. But night is the worst. Video games disconnect, videos and movies buffer - it took me two tries to submit this complaint! You guys have re-run an underground cable to me that was only a couple of years old. You've replaced equipment at the post in my yard. You've had cable techs replace short circuiting equipment at the local node. You've caught idiots in the apts across the street stealing cable. You've upgraded equipment and probably spent everywhere but where you need to - you need to split the node. I need more throughput. I'm in an unusual position. Because of my location I can get cable from you or from Charter. I prefer you, if for no other reason than you forced me to pay 3000 dollars for this connection that only works sometimes. I feel like I need to get that money back somehow. You sell the cable internet. You sold it to me, and charged me 3k to give it to me for the privilege of getting billed every month. You sold it, so now give me my money's worth. I'm tired. Please, just so I don't have to go through the trouble of screaming to high heaven online about how horrible the connection is, just so I didn't completely waste 3000 dollars, just so I have one less problem in a long list of problems, fix it. Split the node. I'm tired from a number of things. This shouldn't be one of them. read more

You can't reach this office by phone. You have to drive over to the office physically. I needed to return my box to them and when I showed up their computers were down and they had to give me a hand written receipt. That was 10 months ago. Apparently they never turned it in and so about four months ago I started getting these collection calls. I explained to them that I had turned it in and that they had given me a hand written receipt, however, it was almost 10 months ago, and I have moved since then so I no longer have the receipt. I explained this to the collection people every time they called, six times. Nonetheless, I turned in the box but still had to pay the stupid hundred dollars because these people are idiots. I will never use this company again. read more

The worst cable/internet company ever. They do apologize, over and over. When I call, all I hear is,"I DO apologize", phony talk. Expensive and unreliable. I wish their monopoly would end. Outages on a weekly,sometimes daily basis. And their excuse is there are outages because they are improving service. HAHA! read more

Thanks Northland. Greg was very professional and knowledgeable. He was on time and had us up and running in short order. Thanks again Greg and Northland read more

We have been using Vyve for less than a month when our internet constantly started going off and on. So, we called to have someone take a look and see if the problem could be fixed. The next day, our phone service with them got shut off, meaning we have to use a cell phone to call them, and they hang up on us when we do. We may have to pay $175.00 early termination fee when we find another provider, but this one provides nothing but grief. read more

Northland has a ridiculous amount of service outages. I have been using them since October 2017 and have had at least 15 major outages that have lasted 6+ hours and several periods of sudden slowness where the internet is too slow to use. I am currently forced to use them because the apartment I'm at uses them but I will be avoiding them at all costs in the future. read more

When you need a technician to come to your house to fix their problems (even though the problem isn't occurring on your property) they require that you take off from work to be at home. They dont give you a scheduled appointment, it's a window. 8am-12pm or 1pm-5pm. So good luck if you have a life. read more

This is by far the worst, most unreliable internet service I've ever had. Not only is it slow but when it's actually working, it goes out at least once a day. Currently, even since their latest fiber optic (or whatever it's called) upgrade, our service yet again has been out for 3 days and counting. We've gone weeks several times without service. They don't reply to tweets, either. I could never run a business like this. How come others like Verizon (which I really don't want to switch back to b/c of their outsourced employees who are rude & lie) but why can't Northland get their s@$! together & provide a service they claim to give? read more

Are you kidding??!! Was talked into ugrading to a faster service. After the new modem was been installed, I now have zero service in places that were working just fine with my HITRON. What good are faster speeds if you have no service?? I'm so disappointed And frustrated. Now I have to spend out of pocket money to purchase an internet extender! I'll be looking into finding another provider for sure. read more

Northland is horrible. Worst TV Worst Internet in Horseshoe Bay Texas. Unfortunately it's the only one in town. If another company was or becomes available I will cancel in a heartbeat. read more

Service is awful. My internet was out for 3 weeks. I called their over night answering service for a week and left messages but never a returned call. Their business hours are my working hours, and when I'm available during lunch to call them, they are on their hour lunch break. I refused to pay a full months bill when I didn't receive service for 3/4 of it and then received a FULL bill in the mail the following month with late fees. The only way you can get something done with this company is to go into their office yourself and even then, don't get your hopes up. When they finally sent a service guy out, he was supposed to come by between the hours of 3 and 5. He arrived at 7 as we were leaving our home to celebrate our anniversary. If we weren't trapped in an area where NC is the only internet provider, I would have switched immediately. We use directtv for TV read more

Do not use these people for internet. It is by far the worst customer service I've personally experienced in my entire adult life. There are a couple other companies in town for internet. If you have the option in your area go with anyone else to avoid the nightmare of dealing with northland. read more

If I could do 0 stars I would. I'm constantly having to unplug and plug the power to the router. I've called 5 times and nothing. Finally I had to get angry in order for someone to actually do something other then to tell me to unplug the power for 20 sec and for them to restart my router from there side. Finally a month later someone came out when I wasn't home. Made there own time to come out. Didn't ask what time was good for me. And on top of that, they said they fixed the problem... And it was never touched according to what my neighbor told me. Because he was talking to the field guy the whole time.. Has been this way for 3 months now. read more

I've had to put up with Northland for 3 years because they are the only game in town unless I wanted to switch to satellite. I can't do that because those services can't guarantee I can get behind my firewall at work. Yes, I work from home. Bad luck for me that not only do I have to depend on Northland for television but also have to rely on them for Internet. Their service is totally unreliable. Here we are in football season and all we see on our HD channels are artifacts. We pay a lot of money to Northland for really bad service. The main cable that comes into our neighborhood on the Burnet side of Lake LBJ comes from the Llano side. And guess where that cable runs? Right under the lake! And is it in a conduit? Of course not. No wonder we have the worst cable service ever. Spectrum, please come to Burnet County and save us. read more

Vyve Broadband - Our Cowboy game 9/30/18. - Television Service Providers Near Me - Marble Falls, Texas

There are constant internet interruptions each day. I have to reboot entire system often. They planned a maintenance outage without notifying customers. My employer is trying to push its employees to work from home so I feel very uncomfortable about relying on Northland Internet. If you need a service call at your house, it will be 2+ weeks. When you call, they act like they don't know how bad the service is. Does anyone know the story why Northland's cable and internet is so bad? read more

I pay for 100mbps and every single day from 10am through 7pm, my mbps go to 0.63! I call almost everyday and get the same thing. We can send out a service guy to take a look. They come out and it works fine for about 2 days, then back to 0.63mbps. Why am i paying for 100mbps? read more

My bill has increased over $20 in the last two months. I am not in a promotional period. I've tried to contact someone for the past two hours with no help. read more

Just discovered cable charges on my bill for cable never asked for or received. They immediately refused to refund the charges. It could have been a genuine mistake on their end, but lost my faith when I learned of it and their quickness to only offer removal of the services (never requested or rendered) as of today and refusal to compensate/credit for the monies they collected. I feel like this was done right under my nose and I feel like I was robbed now. read more

This is the worst internet company I have ever experienced. I have had internet go down multiple times in the last few months and twice this week alone. Don't expect fast service. It normally takes a technician a week or more to come fix a problem. I have tried calling 7 times today with no answer. Terrible customer service. Don't waste your time. read more

I should have known after they had to come out 3 separate times to finally get the installation right. I had to take off of work for each occasion. Then I went by their advice and signed up for the internet/cable bundle at a very reasonable price. They told me I wasn't under contract and could cancel either service at any time. So after a couple months we realized we weren't using the cable very much so I called to cancel the cable but keep the internet. They told us we could do it, but our internet price would DOUBLE! Its only a little more expensive to keep the package we have now with cable so basically we are stuck paying for it. --Northland Cable in Clemson, SC read more

UPDATE: 8 days later, no response and the internet is getting worse. Why won't you want to or care to fix the internet issue, your company is the laughing stock of Llano and yelp. It's like you are trying to bend us over a barrel because we have no choice. Don't offer 24mbs if you can't EVEN COME CLOSE to it. And then effin charge full price for this garbage. Just did an internet speed test..... a whole 2.75mbps down 1.95mbps up. read more

Vyve Broadband - Television Service Providers Near Me - Marble Falls, Texas

This company is hot garbage. Customer service is just about as laughable as their internet service. I refuse to pay a bill for 30 days of internet where at the most I probably get 22, that's how often this terrible internet goes out. The WiFi is slow and somehow the bill started at $70 a month and is now $90???? Called on a Saturday to get a service call and they tell me the earliest anyone can get out to my house is the following Friday between 8-12.. I have a job, how is anyone supposed to be home then? Wouldn't recommend Northland to anyone, would get different internet provider in a heart beat if they didn't have a monopoly on the area I live in. read more

The guy before was paid to write that review. I'm going to tell you the truth: I really hope people read Northland Cables reviews. If there was an option for no stars that would be my pick. Rating a one star is too much for them. The people at the local office are a bunch of idiots. The service is horrible. I pay around $75 per month for just their 12mbps speed Internet (2nd fastest they offer). Mind you this is speeds up to 12mbps. I call customer service at least once a month, if not more, because my Internet is down. It always seems to go down when the local office is closed too. Tech support does whatever they can and walk you through troubleshooting things and wastes your time. Need a technician to come out and fix your issues? Well you could potentially be without Internet for days! I hate that they have a monopoly in Marble Falls, especially if you live in apartment complex. I miss having Time Warner Cable. I paid around $100/month for Internet AND extended cable with TWC and never experienced any outages. Not even when the entire town was without services because of the bridge demolition! There is nothing, absolutely nothing, good about Northland Communications, from services to customer support. Northland Cable is a company full of crooks and ignorant people. read more

Service is awful. Constantly having to reboot the system. Prices are high for what you get.

The wifi service is not dependable and very poor performance. When you contact the technical service they NEVER answer the phone. Literally I was on hold yesterday 3 times for over 30 minutes. Am on hold again today. We had an issue and we were told it would get fixed but never got any resolution and now they tell us they cannot tell us what was done or if/when it will get fixed. Satellite internet, as bad as it is, cannot be worse than this ..... read more

I have been moving around the country for the past 5 years and have dealt with various communications companies. NORTHLAND Communications is by far the WORST cable and Internet provider that I have dealt with thus far. Our cable and internet service is constantly down. We have NEVER been given an account credit when we have lost hours of productivity due to connectivity issues. To top it off, they are far more expensive then most providers. If you move to the Horseshoe Bay TX area, do yourself a favor and get satellite instead of cable and a hot spot device and a cell phone from a mobile provider. Otherwise you will spend countless hours calling the local office and technical support for help or wait days for a technician to come fix the problem due to the long list of service calls they have ahead of you. Counting down the days until we move. read more