unfortunately they have a monopoly on my residential area. Once you hit the end of the promo they…read moreknow they can raise the prices as much as they want and you cannot leave them. Consistently slow speeds and terrible customer service. If you're able, move on from them.

Frustrating, frustrating, frustrating! I want to scream at someone…read more I moved here spring of 2024. It appears Vyve is the only provider in Horseshoe Bay. First, the cost is double what I paid formerly. Next, Technical Support is of no use. 1. My internet/phone service was down for six days, it took that long for a service Technician to come out. The technician, not a Vyve employee, but a contracted technician, took out the battery and it worked! Technical Support couldn't have told me to do that? 2. I had to fight with them to get six days credit for the outage and they only gave me five days. Lied to me about the amount. 3. The VM button, *98, says it is a disconnected number. Technical Support tells me to call my number to get to my voice mail. Tells me there is no number to call. I shouldn't have to call my number to get to my voice mail when there is a drect button on the phone. 4. The display on my phone shows "New Message". There isn't a new message and they cannot tell me how to get rid of it. Please! We need another option in Horseshoe Bay.

Had a really weird thing happen to a laptop.....could not figure it out, even used AI to no…read moreavail....did a search for 'computer repair near me' and five locations came up.....called each of them and Liberty Hill Computer is the only one that answered the phone (a good business practice)....Leah was very personable and after I told her my tale, she said bring it in which I did around noon....the shop is very easy to find and a nice clean space.....Leah indicated that one of the techs or the owner would look at it and let me know there were other orders ahead of mine and at best, probably a next day turn around.....I got a call from Keith around 4:00 and he said he had it fixed and I could come and get it.....bill was $75....quite a bargain!....from a customer perspective, under promise and over deliver is always a winner.....

love everything about the place; they are honest and efficient. I've taken multiple…read morelaptops/desktops for problems and I've always been happy with the results. Joel runs a top notch place!

"We were looking for a new IT solution and decided to take a chance on HCTS. HCTS staff made…read morerecommendations that were approved by our company management and implemented by HCTS staff. Our computer systems are running smoothly for the first time in a long time. These guys know what they are doing, they are dependable and responsive. If you are looking for technical services, this is the company you want."

From the owner: We provide Managed IT Services, Advanced Networking, Wireless solutions, IT VPN Security, Home…read moreAutomation, Centralized Lighting solutions, Audio/Video (Home Theater) solutions and VoIP.

I ordered the "In-Wall Cable Running" service to move a network outlet from one wall to another…read more The technician was very knowledgeable about in-home networking but said that this service did not include running cables behind drywall. Instead he suggested a network mesh, which is still wireless and would not provide the speed of a wired connection, which is what I needed. I was in the middle of renovations that included extensive electrical work, and when I told my electrician this story, he ran the cable for me at no extra charge. Since the baseboards had already been removed, it took him about 20 minutes. The HelloTech description of the "In-Wall Cable Running" service is: - Assess the cable run path - Run cable behind the wall via the determined path - Test connection to ensure functionality - Can be applied to TV cables, Ethernet (internet) cables, and speaker cables For some reason, the technician did not think this actually meant running the cable behind drywall. Since he was there, he helped me troubleshoot some dead in-wall network ports, so in reality I received the "troubleshooting" service rather that the "in-wall cable running service" Ultimately I paid $250 for a $69 service that I never would have requested since I could have done that myself.

Repeated cancellations or no shows. Horrible service. In fact we have been waiting on a TV…read moreinstallation for the past three days.

Worst customer service ever. I had a billing problem & the clerk refused to help me. I drove to the…read moreCedar Park store and Brandon politely, efficiently, and competently took care of my problem in 10 minutes,

The sweet young lady clerk was doing her capable best to help me. Sadly her overbearing…read morestoremanager, who hung over the table, constantly interrupted her. Frustrated with his demeaning and disruptive interventions, I finally said, "pls let this young lady do her job." Then he began to argue, "I am not interfering with her." " Okay would you let her explain your offerings to me and allow her to answer my questions?" "I am NOT interrupting." Me, "Okay lets not argue." manager, "I'm NOT arguing. Here are the benefits of this? ?? Plan." Dear Reader, As you read this, you get the point. He was rude and condescending to his employee and to his prospective customer.. Then he asked me if I would signup for the XYZ plan. To which I responded I think it is time for me to go. So he continued to "sell/tell". I apologized and said, i'm sorry, but now I'm pissed. I cannot do business with this store." and left. If this is how T-Mobil treats their employees and prospective customers, how do you imagine their service is after the sale? I feel sorry got that lady. If you are looking for staff in Marbke Falls, pls go in and meet her- Of course, you'll eantbto talk w her offline so she doesn't get into trouble.