The Bone and Joint Center sent my prescription for my scooter and letter of medical necessity to Northeast Mobility Center 5 days before my surgery. I called them to verify that they had received both. I was told they had not received the letter of necessity and asked that I contact the Bone and Joint Center to resend the necessary documents so that my insurance could approve the prescription for the scooter. Bone and Joint Center stated all necessary document were sent x2. Called Dave at NMC 4, 3, 2, 1 days before my surgery and left a message on his voice mail regarding insurance approval for a scooter to use after my surgery. He did not return any phone calls. In fact, the only way I could speak with someone from the rental department was to speak with the receptionist and only then would Dave from the rental department speak with me. On the day before my surgery, NMC sent the required documents to my insurance and stated they requested an expedited approval for the scooter rental. The day of my surgery I received a phone call and email from my insurance company that the prescription had been approved and notification was sent the NMC. Three days after my surgery I sent a friend to NMC to pick up the scooter. She had the letter of approval from the insurance company and my insurance information with her. NMC stated they had not received the approval from the insurance company, would not accept the letter of approval I sent with her and that she would have to pay out of pocket for the rental of the scooter. She did pay out of pocket but, that meant I had to get reimbursement from the insurance company. After I returned the scooter, NMC attempted to bill my friends charge card for the rental, instead of billing the insurance company. My friend refused the charges and called me immediately. At that point, I decided that NMC needed to get their act together when it comes to billing and submit appropriately to the insurance company. After all, they had all the necessary insurance information and approval from the insurance company but, decided to use my friends charge card. I guess it was easier to attempt to get immediate payment from a credit card than to bill the insurance company. It took them a few days to figure out that they needed to bill the insurance company. The insurance company approved to pay for all BUT 9 cents of the rental bill. NMC called me and left a message telling me that my insurance was only paying them 9 cents for the rental and I needed to call them and make payment arrangements. I called NMC and informed them that they were completely wrong and that they received payment for the scooter except for 9 cents. I also told them that they needed to get a better handle on dealing with insurance companies with approvals and billing. I have good insurance and there was never a question of payment for rental for the scooter. NMC has billing issues which causes unnecessary problems for very needy individuals. I would not recommend this company for medical equipment rental. They are rude, do not communicate with clients effectively and clearly have no clue when it comes to dealing with insurance companies appropriately. read more