Ever find one of those places where all great things involved in customer service come together?…read moreThis is the place. We had a unique prescription to be filled for some medical equipment and our doctor sent the script to Marra's to be filled. I reached out to them to get set up and they not only had a wide variety of options for the equipment we needed but spoke, extensively, on each of the choices so that Mr and my wife could make a fully informed decision. Not only were they informative but they were exceptionally kind, thoughtful and funny. When I went in to pick up the equipment I was blown away by the selection and the breadth of their pharmacy. It is really impressive. Never figured I'd leave a review for a pharmacy, but here I am. 10/10, they're fabulous.

Walmart didn't have my prescription - so I transferred the prescription here. They tried to tell…read moreme there was a limit on what my insurance would pay for - which was not true - and they just filled a portion of the prescription. Terrible service. Had to get a prescription written twice by my doctor and sent in again. Next time - I will stick to Walmart. I had never used Marra's before and the pharmacist was encouraging me to transfer my prescriptions here - I have 6 people in my family - so it would have been a lot. Lucky for me I didn't.

Their correct address is 16 Walker Way, Albany, NY…read more I can't say enough good things about Prime Care Medical Equipment, Albany, NY and the people that work there. I tried to work with two other companies prior to them to get my power wheelchair. Neither company could accommodate my special requests. Kristine, Jeff, and John at the Prime Care office had no issues working with my special requests. It is difficult for me to communicate via telephone due to not only my disabilities, but also a poor cell signal at my house. They had no issues at all communicating solely via text and email. They took care of all the paperwork and communications with my doctor and insurance company to get the proper forms filed. They were all courteous, polite, and professional every step of the way. They kept me informed of where we were in the process and what I would need to do in my home to get it ready for my chair. John worked with me to get the chair delivered when it was convenient for me. At delivery he explained all I needed to know and answered all my questions. Truly a great team at this company. I definitely recommend them if you need a power wheelchair, or any other medical equipment.

Prime Care Medical Deception is more appropriate name. After calling and discussing a rental…read moredevice, and providing them with medical insurance information, we were quoted a monthly rate. Then we receive a bill that was 7x the amount. After speaking with their professionals and management team, it was "discovered " that insurance will not cover. Many other options are available (read BBB).

Amazing experience with Olga at Anova Medical Supply. Extremely professional, thorough,…read moreknowledgeable, competent, compassionate, patient, personable - I could go on and on. I am so grateful for the time she spent with my mother and me to make sure Mom understood what to do, how to do it and why to do it. Very caring. She took her time making sure we were comfortable with how to proceed. I highly recommend Anova Medical Supply and working with Olga should you have the need.

From the owner: Specialists in medical compression garments (custom and ready to wear).read more

PMR is simply the best. They work quickly and efficiently to get you the products you want for the…read morebest price. Every single staff member there is beyond helpful and kind. We love doing business with them. We couldn't imagine working with anyone else. -Peak Performance Chiropractic

PMR is simply the best. They work quickly and efficiently to get you the products you want for the…read morebest price. Every single staff member there is beyond helpful and kind. I love doing business with them. We couldn't imagine working with anyone else.

Samaritan Hospital referred us to this company while my partner was still in the hospital with a…read morebroken leg. While they can deliver items directly to the hospital room within an hour or 2, most of the items they carry are not worth getting. We were handed their pamphlet and a long list of available items & prices. That list is a lie - they don't have most of what's on that list - and they won't take it back once you realize that it's a bad fit. Also, their "website" just directs you to the hospital page so you can't actually see the items they have. You're better off with the bare minimum from the hospital (walker/crutches) and getting the rest from Amazon.

I went from a very bad supplier of C-Pap supplies to another one that's not so good. No follow up…read moreskills. It takes multiple requests for the simplest of orders. I used to be able to pick up, now it ships direct in a box the size of Texas for (2) 1" x 2" filters!! Been almost 3 weeks, and now they won't call me back.

Awesome! They were very helpful and solved my problems. I had a problem with investment cracking…read moreand they pinpointed the issue. Good quality stuff too.

I worked at Lincare and retired in 1994. We prided ourselves with the best service available to the…read morepatients. Many of those patients, especially on oxygen, may only have a short time to live. We tried to make that time as pleasant as possible without all the hassles that can come with equipment, deliveries and billing. I am very disturbed reading all these negative comments. They may be a product of insurance companies financial pressures, including Medicare or just a company that has lost it's way. I have no idea of knowing but it is sad to hear all of this just the same.

I have been trying for almost 3 weeks to get an appointment for a cpap fitting to replace my…read morecurrent mask. I have called 3 times and they have not called back to schedule an appointment. They gave me an alternate phone number to try but that one cannot be called from my State-it figures. When I am due for supplies and I am away or do not call them back or told them I am not ready, they call at least 2x a day but when I need them-nothing. Also, they have sent the wrong size mask a number of times. I am going to call my physician, get another prescription and call another provider-I AM FED UP

Recently rented a wheelchair van for my Daughter's wedding week. Her brother is disabled from brain…read morecancer. Ron was very helpful with choosing the right van. Pricing was reasonable and the vehicle was well maintained. I highly recommend Mobility Works when looking for transportation needs if disabled.

Longest wait without any updates, no call back, lack of expertise and just no communication…read morewhatsoever. They scheduled us to come in and then got sent away for "wrong time" so we had to get there again. This time they took the vehicle but never touched it for 2 days. Stated the problem again, like we never knew it, and just started to look at it. Nobody knows what the other person is doing... just a mess! If there was any other place out there to fix our Braun conversion vehicle we would never bother coming back.

I've bought several wheelchairs over the last twenty years. Once you get beyond the salesman the…read morestaff can be rude and unprofessional. Parts I ordered were discovered in a computer order waiting to be ordered. I call the company to ask for service on wheels they had sold me. Associate repeatedly said we don't sell or maintain those anymore. She would not offer direction to another dealer.

Bought a scooter a while ago when this company was Monroe and the people there were super nice to…read moreme and took great care of me. Sadly today I called to see if I can get a part for my scooter and was met with some Philippian call center that was RUDE and dismissive toward me. I was given another phone # to call to get the local office but SURPRISE it was the same people I just talked to. Then was transferred to some lady that was from mexico that would not even check to see if they had a part for my scooter. This part is Universal and still used in NEW scooters. She flat our refused to check or allow me to speak with the local office. Also got more rude when I asked to speak with her supervisor and placed my call on mute for several minutes without interacting with me. Never got me to the supervisor. My suggestion is to NOT do business with this the company that took them over. Sad that the great guys over at Monroe are no longer there to help