I worked at Lincare and retired in 1994. We prided ourselves with the best service available to the patients. Many of those patients, especially on oxygen, may only have a short time to live. We tried to make that time as pleasant as possible without all the hassles that can come with equipment, deliveries and billing. I am very disturbed reading all these negative comments. They may be a product of insurance companies financial pressures, including Medicare or just a company that has lost it's way. I have no idea of knowing but it is sad to hear all of this just the same. read more

I have been trying for almost 3 weeks to get an appointment for a cpap fitting to replace my current mask. I have called 3 times and they have not called back to schedule an appointment. They gave me an alternate phone number to try but that one cannot be called from my State-it figures. When I am due for supplies and I am away or do not call them back or told them I am not ready, they call at least 2x a day but when I need them-nothing. Also, they have sent the wrong size mask a number of times. I am going to call my physician, get another prescription and call another provider-I AM FED UP read more

Probably the worst DME company I've ever experienced in multiple states. Getting CPAP supplies on demand was nearly impossible. Orders were not accepted from out of state and sleep study results were required despite being stable for years. I was then told I needed a face to face MD visit every 6 months because of my insurance (not true as I was a leader in the insurance company). I was then told I could only get 1 mask cushion per order (the type I use lasts only a month). When I finally got one the usual and customary charge was bumped up over 5 times the cost. Calls never returned, and when I did get through it was staff who could not care less or who argued with me. Top to bottom a horrible experience. read more

They get 1 Star only because the 2 people who have come to my home have been pleasant and informative. The company itself SUCKS absolutely terrible, I have never called and been able to speak with a person! It's always a machine. I order for Thursday because they only come to Rensselaer on Thursday thats bs anyway mom didn't hear door bell and that don't give time window, they left me a message saying they were unable to deliver. That I need to be home all day on Thursday, ahhh I have a JOB mom gets same stuff every month it take 5 minutes for her delivery. So I left message yesterday Thursday because that was week 2 they never even came a dinN called me back after I left unpleasant message said they would be here today! Well just got home no oxygen for mon. I despise this system awful!! read more

I hope their other offices are better than Albany/Latham. Please do your homework before entering into a contract with this company. GET EVERYTHING IN WRITING!!!! Let Google be your freind. Look at some of their past practices. What they did with my mom is wrong. They wanted over $600 in payments that were over 3 1/2 years old, yet they never billed her. From what I've read, thi sis a common practice I suspect they use because they overbill the insurance companies. Maybe they purposely wait then come after you for the difference. Bottom line, they refuse to discuss the matter. Made several phone calls. Promised a return call that never happened. Turned it over to the fraud department of her insurance company. read more

This company should be reported to the attorney generals office. A company that deals with something as important as oxygen and breathing supplies should certainly be more responsive. The employees even agree!!! Terrible to do business with. read more

Lincare is one of several providers of health-related equipment services. The office providing me with service, in Latham, NY, has proven unable to provide the services for which they have contracted in an orderly, effective and efficient way. They appear unwilling to adopt ordinary best practices to deliver relatively simple services, for which they are very well compensated -- by me, by my health insurance provider and by Medicare. Here's why I take this view. I have COPD, and rely on supplemental oxygen, supplied by oxygen concentrators (devices that remove nitrogen from air, passing along only the oxygen; this is better alternative than bottled oxygen for many reasons). This entails providing two machines, one for use in the house and one that is portable, runs on rechargable batteries. The external battery for my portable concentrator has been showing problems for the last six months. I would come back from using the system, put the external battery in its charger and it would not immediately begin charging. I reported this to Lincare, and the firm eventually ordered a replacement -- this took over six weeks, as I recall. When it arrived, a delivery person arranged to bring it by. Lincare had ordered the wrong battery. It could not be used with my machine. The delivery person took the wrong battery back, promising to order the correct battery. I heard nothing further from Lincare through the rest of the summer. But, as cooler weather set in, the battery seemed to revert to normal behavior. When Lincare eventually did call, to arrange delivery of what one assumes was the correct battery, I reported the new situation, and Lincare cancelled the new battery. Just a day ago, I discovered the external battery has failed definitively. Half the cells are not charging, and the battery-failure signal on the charger correctly reports this. I called Lincare again. They do not keep parts in stock and claim they cannot get a replacement battery from the maker in less than several weeks. [Other companies selling this same product claim to deliver in days.] Lincare's offer: They would provide oxygen in tanks -- one assumes, with one or another home fill-er-up strategy until the local staff got its act together to get the requisite battery. Oxygen in tanks is obsolete technology. One cannot travel with it: Airlines do not allow it; Amtrak makes it difficult, and in any case, one cannot carry sufficient for, e.g., a trip to town. Driving down to the city is also out; that's a six-hour round trip plus time on site and two tanks fully charged will not last half that long. In the next couple weeks, I have two long-ish trips to make and a meeting to attend and tickets to the ballet. Bottled oxygen is inadequate for any of this. More to the point, it is not what I am paying for. read more

Should not get any stars. I wrote before but I can not get out of contract something ton do with medicare i am writing them next. I wrote in June and now Dec 13 2017. I am highly up with this company called 2 days ago with my order my conintrator needs a bubble bottle mine cracked and some tubing. I called the office 2 times before 4 and could not get throw busy for over hour, I called again the answering service picked up after 10 min told her still did not get the supplies i needed and i need to get them today her reply was can not call after hour person until 10pm what the heck that,s my bed time no respect called at 9pm again they said some one would call me its now 930 no call no supplies now what do i do. I have sleep appened bad i need this machine fixed. they have no respect for the person in need, Wonder how they would like it if it was their parent needed oxygen. Never call u back Its a sin how they treat their people in need They need to close down IF I HAD A ENEMY I WOULD NOT TELL THEM TO GO TO LINCARES SERVICE THEY ARE AWEFUL 3 phone calls to ans. service tonight and still NO supplies. INhuman treatment Thjink I will call my lawyer tomorow and medicare to see what can be done read more

Lincare's accounting system and customer service is pathetic. We have received dunning notices every month that we are overdue on payments that they received and cashed. Each month I call them and tell my story, they assure me they'll get an answer for me and call me back. No return call, I just wait for next month's threat to send me to a collection agency. I canceled our account because of this ridiculousness. Terrible, terrible, terrible. read more

If you depend on oxygen to live, DO NOT USE THIS COMPANY. When you call to order your oxygen, they say when they will deliver it BUT DONT!. I needed equipment serviced and oxygen tanks replenished and I was told someone would be by the following day. When I called to verify the following day I was told my order was not there, but they were putting it in and someone would definitely deliver that day. I called back at 4 pm and I was guaranteed the delivery person doesn't stop working until all orders are delivered. Called back at 7 pm and then at 9 pm the answering service tells me they will leave them a message for Monday. So no oxygen for the weekend! No way to sugar coat it, they just lie to their customers! I asked the receptionist if she could just verify with the driver that he had us on their list for today and she guaranteed me. Guess what Kayla, nobody showed. Last time I ordered was pretty similar, except I had tanks to spare. Waited 3 days after the date promised. This time I don't. read more