NM does not appear to keep employees....always a different person! You have to expect to…read morebasically stay on top of everything.

Terrible service, never answer the phone or return calls. Completely non responsive and if you do…read morenot stay on top of everything they will never contact you. Have been waiting for a motor repair for over two months now. After a month of no contact, I finally went to the store only to find out they couldn't test the part because they needed the power cable - BUT THEY NEVER CALLED ME TO GET IT! I had to bring it to them so they could test but still have not heard anything.

Recently rented a wheelchair van for my Daughter's wedding week. Her brother is disabled from brain…read morecancer. Ron was very helpful with choosing the right van. Pricing was reasonable and the vehicle was well maintained. I highly recommend Mobility Works when looking for transportation needs if disabled.

Longest wait without any updates, no call back, lack of expertise and just no communication…read morewhatsoever. They scheduled us to come in and then got sent away for "wrong time" so we had to get there again. This time they took the vehicle but never touched it for 2 days. Stated the problem again, like we never knew it, and just started to look at it. Nobody knows what the other person is doing... just a mess! If there was any other place out there to fix our Braun conversion vehicle we would never bother coming back.

Their correct address is 16 Walker Way, Albany, NY…read more I can't say enough good things about Prime Care Medical Equipment, Albany, NY and the people that work there. I tried to work with two other companies prior to them to get my power wheelchair. Neither company could accommodate my special requests. Kristine, Jeff, and John at the Prime Care office had no issues working with my special requests. It is difficult for me to communicate via telephone due to not only my disabilities, but also a poor cell signal at my house. They had no issues at all communicating solely via text and email. They took care of all the paperwork and communications with my doctor and insurance company to get the proper forms filed. They were all courteous, polite, and professional every step of the way. They kept me informed of where we were in the process and what I would need to do in my home to get it ready for my chair. John worked with me to get the chair delivered when it was convenient for me. At delivery he explained all I needed to know and answered all my questions. Truly a great team at this company. I definitely recommend them if you need a power wheelchair, or any other medical equipment.

Prime Care Medical Deception is more appropriate name. After calling and discussing a rental…read moredevice, and providing them with medical insurance information, we were quoted a monthly rate. Then we receive a bill that was 7x the amount. After speaking with their professionals and management team, it was "discovered " that insurance will not cover. Many other options are available (read BBB).

Very friendly and helpful people working the floor. They give me recommendations that suits my…read moreneeds based on my needs not making the sale.

I have done business with Ellsworth Medical for years while assisting my in-laws with their medical…read moreneeds and now my mother. Unfortunately they couldn't help but they were kind enough to give me the name and phone numbers of 2 other companies! That's customer service!!

My experience has exactly paralleled that of Rachel. I am…read morea long-term paraplegic. I have been dealing with wheelchair vendors for more than half a century. NSM is not just the worst group I've ever encountered; they are by far the worst. Emails go unanswered. Telephone calls are ignored. They were months late delivering my new chair. When it quickly broke down, I phoned and was told to send an email with a description of the issue. I did that, and attached photos. Three weeks have now passed and I have no response. I expect I'll find a small private group and pay for repair out of pocket. I'm guessing they count on that. Problem is, they have monopoly contracts with large hospital groups. So why should they bother with individual service? The big bucks from insurance-backed equipment sales.

The worst place to go for wheelchairs and cushions. Looks like all of us have had similar issues…read more How is this possible? They don't answer, return calls or get the chairs to fit you correctly. They take close seven months to get your chair and then blame everyone else as to why it isn't ready. I can't believe they are still in business. I feel like filing a complaint with several places. Possibly legal action. They should not be in business. They should be closed down.

Ever find one of those places where all great things involved in customer service come together?…read moreThis is the place. We had a unique prescription to be filled for some medical equipment and our doctor sent the script to Marra's to be filled. I reached out to them to get set up and they not only had a wide variety of options for the equipment we needed but spoke, extensively, on each of the choices so that Mr and my wife could make a fully informed decision. Not only were they informative but they were exceptionally kind, thoughtful and funny. When I went in to pick up the equipment I was blown away by the selection and the breadth of their pharmacy. It is really impressive. Never figured I'd leave a review for a pharmacy, but here I am. 10/10, they're fabulous.

Walmart didn't have my prescription - so I transferred the prescription here. They tried to tell…read moreme there was a limit on what my insurance would pay for - which was not true - and they just filled a portion of the prescription. Terrible service. Had to get a prescription written twice by my doctor and sent in again. Next time - I will stick to Walmart. I had never used Marra's before and the pharmacist was encouraging me to transfer my prescriptions here - I have 6 people in my family - so it would have been a lot. Lucky for me I didn't.

We got a garage sale scooter and when we got new batteries, it did not work. We brought it to…read moreWheel-Care and they were fast, very reasonable, and kind. My wife noticed that the items in their retail store were reasonably priced as well. They even helped my wife learn how to operate the scooter safely.

Very disappointing experience with PA Medical Supply. PA MEDICAL is happy to sell high-end senior…read morecitizen medical equipment. Just don't expect them to be good business neighbors and 'Buy Back' items in excellent condition that could be easily sold under their used business umbrella. Not an experience I'd have expected from a local company.

My wife was preparing for foot surgery and needed guidance on what we might need in terms of…read moremedical equipment( ie, wheelchair , elevated toilet seat, etc.) as she returned home from the hospital. The person that we interacted with was Jennifer Aston. She was very knowledgeable and helpful each time we interacted with her at the store. As questions arose, she made sure that each question was answered and continued to offer suggestions so as to allow us to make the best decision in helping my wife along the way to recovery. Thank you Jennifer.

Firstly, I would like to thank Terri and the staff at Albany Lift for delivering on the stairlift…read more-- my parents seem to be very pleased with the whole installation and the lift is certainly making their lives a lot easier and I sleep easier at night knowing they have a safe(r) way of getting down 12-15 stairs. My father is largely disabled due to muscle loss from a lung disease, and my 5'2" mother supports his weight coming down stairs to the exits of the home. I only wish they had agreed to install it sooner. For context, we just had a Savaria Stairfriend installed in my parents' home, which is a curved stairlift to accommodate the structure of their stairs and requires a custom build. I worked with Albany Lift from June - July -- whole process took a little over a month. Between engineering survey to installation was about 3-4 weeks of parts delivery -- this was the fastest brand that could be delivered. Pros: * Working with Terri and her family was a lot more preferable to working with random telephone consultants and a black box of staff. I had also considered working directly with Acorn and Ameriglide, but was uncomfortable with both as they all wanted deposits or a contract signed up front before the property was even assessed. I loved being able to directly work with the same real person through this whole process. Installing a stairlift is about as much work as installing any home component so having a real person to ask about materials, limitations, * Terri and her team were quick to schedule with, fastidious about arrival time (even though they had to drive a few hours down to our home to assess) and in light of the pandemic, were happy to mask up and wear additional PPE (we gave them disposable booties) as requested. Thanks for being so accommodating given the high risk patient in the home! * Terri and her team were great with answering many questions and honestly breaking down the cost for us so we could see how much all the components would be, along with being very straightforward on warranty / service costs. There was 0 question about the costs from start to finish -- this was extremely important to me and my parents, and I appreciate their transparency. * Ultimately, installation was delivered as promised and more or less in line with the date scheduled. This saved me a lot of grief with very demanding clients (my parents) who get extremely rattled by any schedule change. Cons: Most of these are super minor. * Some rescheduling of things -- if you're pretty time flexible, this is barely a blip in the grand scheme of things. My parents are extraordinarily inflexible about changing a date, time, standing outside their house at various times of the day -- you get the picture, but as the middlewoman communicating all of this with them, it was a stress point. * One component of the lift (an automatic swivel) was found to be unavailable after the initial contract was drawn up / deposit paid, but I'm assuming a lot of things are out of their control at this time, given general problems with supply chain in pretty much every industry. * Some requested information had to be requested a few times (i.e. updated invoice or brochures with specs).

I rarely write reviews unless it 's really outstanding or really bad. I'm writing this honest…read morereview because this company has consistently over the years demonstrated excellence!! The own Terry has always been accommodating, helpful professional. Recently, I purchased another lift chair and worked with Victoria. I was indecisive about the chair that I wanted and kept changing my mind. Victoria remained patient, helpful and professional the entire time. She was so helpful and knowledgeable during my purchase. Thank you Terry and Victoria for being so genuinely nice. I will continue to go back to this company for all of my needs. Thank you for a job well done! Donna B. Albany, NY