Fantastic experience, end to end!! My car broke down on the…read moreThruway on a Sunday afternoon... every minute of the interactions we had from start to finish were outstanding... great tow driver, very safety conscious and personable as well! The breakdown's cause was easily understood and I had my car back in perfect order by 1pm Monday - they set aside other work to get me on my way faster. The repair price was fair and reasonable, and they offered me rides to / from my hotel (stay at The Castle - wow!). Family-owned business who truly cares about its customers... I'd recommend to anyone!

The tow driver who picked me up off 90 was fabulous and very friendly. Unfortunately this is where…read morethe positive ends. My car was brought to the shop and locked up in the yard. When I went to have it towed away the next day (a sunday on which they are not able to repair any cars and on which they were aware I was going to have my car towed away to a repair shop that could get me back on the road) I was charged a fee to get my car out. They could have just left my car at the hotel if it was going to be such an ordeal and then I would not have had to wait 4hrs and get charged a fee to get my car out of their jail. Call Verns instead!

I came in the other day (June 2020) to buy a used car. Ended up not finding anything that worked…read morefor me, but the process and people were great. Of the car dealers I've spoken with in the past week, Exit5 is the one I'd most want to do business with.

I had used Exit 5 previously with no error, until I needed my parking brake fixed. I took my…read morevehicle in for service and they told me it needed 4k in repairs, and that the warranty would cover 3k. Days after its in the shop, they call me and tell me THEY broke a bolt and that they cannot finish the work until I paid for the new part myself. They then OFFERED to put back in the BROKEN part if I did not want to pay for the new part that was "covered under warranty". Awful Customer Service, Corey the "Part Owner" shows no sympathy nor intellectual thinking. AWFUL business and a terrible way to retain customers.

Another very good experience at Hari's today. My Lexus…read moreneeded a NYS Inspection and Oil Change. I arrived for my appointment and was told the customer before me needed unexpected work done. Robert, the outstanding mechanic who has worked there for twenty years, apologized for the delay. I was offered and accepted a ride to my nearby home to wait. Two and a half hours later, the work was completed. I was given a ride back to the garage. I call this excellent customer service. And that is one reason why we support an independent service provider rather than a dealer. Plus, the cost is considerably less than for work at a dealership. At Hari's, communication with customer, attention to customer needs, and expertise in servicing cars are all superior to most dealerships. I believe I am getting a fair and accurate appraisal of work that needs to be done. Whereas, at the dealership, I feel the bill is padded with extra work that is unnecessary. Plus, I am supporting an independently owned local business that resides in my community. A "WIN" all around.

I dropped my car off on a Friday stating that the cabin of the car was filling with exhaust. They…read moresaid that the exhaust smell was coming from a leaking oil seal which required the transmission to be removed to fix. 2 weeks later, I picked my car up on a Friday at closing and paid $3,300. Within 2 minutes driving down the road, my cabin was again filled with the same exhaust smell and the car now also had a slight vibration that wasn't there before. I dropped the car back off that night after closing. When I called Saturday morning, I was told that they did not have time to look at it that day. On Monday, I stopped on the way home from work. The owner was in the process of looking under the hood of my car. When I approached and started to discuss the issue with my car he became very aggressive in his demeanor and tone of voice. Never once did I ask for a refund on the work that was done (that didn't fix the problem I brought the car in for) nor did I accuse them making up a problem that didn't exist. I simply wanted the issue I brought the car in for to be done promptly since I was now on week 3 without a car. The owner made me feel very uncomfortable to the point I started to cry so I excused myself and left. The owner followed up a half hour later via phone call, speaking very nicely to me, sharing the great news that the parts needed to fix the original problem would run me around $50 and they had discovered the vibration was due to a loose bolt that was now tightened and fixed. We picked the car up Friday and I was informed they charged me 1/2 the labor bringing this new additional bill to $270 for a total of $3,570. Paying so much when the original issue was under $500 definitely isn't ideal. However, that is not the reason for my low review. For me, I feel they should have checked that the original problem was fixed before giving it back to me the first time. The biggest issue was how I was treated by the owner. I would not want anyone else to have to experience that I had. The other two workers were very polite and respectful.

Whenever I call Ayers Auto for work on my car their response always is to bring it in ... They do…read morethe job perfectly. I highly recommend Ayers. Thanks Ayers for work well done. Karen T.

I needed a state inspection and thought I had an appointment with Ayers because it's close to my…read moresons piano teacher. Turns out my appointment was with a competitor's shop. Even though they were obviously busy Ayers took me anyway and they were really nice about it. That means a lot and I will call them next time I need service.

I needed some minor repair on my BMW. The job was taken care of in a timely manner. Professional,…read morequick and stuck to the estimate given. Also, about $1,000 cheaper than Keelers! I hope I don't need a collision center again soon but I was very happy with the service I received.

My left rear bumper was hit while parked in front of the house. Took my Rav4 to Coles in Clifton…read morePark. Pictures were taken, estimate for damage repair, my insurance company informed, and appointment made for the repairs to be done. This all the same day. A week later my vehicle was in the shop. Got a text every day on their progress. In two weeks, I had my Rav4 back in excellent condition with a wash. I am very pleased with their service. They are professional and friendly. Would highly recommend Coles again. Judy B.

I needed a garage that could do a tire installation. They gave me an appointment quickly. The…read morecustomer service is great here. I have heard such great things about them so I am glad I brought my car there, I did need an alignment too and they offered me a coupon because it was not expected. I would bring my car here again,

Terrible service! Dropped vehicle off the night before for an oil change and tire rotation. My…read moretruck was not ready till closing at 6pm the next day. Why make an appointment if not going to do the work till last thing the next day. Will never go here again.

Larry Lombardo was kind enough to squeeze me in during a trip back to Albany to see family and…read morefriends. He accommodated my haphazard schedule and was -- as everyone has said -- fair on pricing and speed. I wish I had more time to complete the other work my car needs, as it's rare to find a mechanic that doesn't upsell or take advantage (particularly of women). Bottom line: Highly recommended.

Consistently great service at Avery fair prices. Always seems to fit our cars in despite being…read moreextremely busy. First class!

I had my vehicle towed in without an appointment. They were able to get me back on the road ahead…read moreof schedule and stated within the quoted price. Everyone was friendly and helpful , from the front desk to the advisor. Technician did a great job... fixed right the first time. I recommend them as a great place to do business with.

When living in burnt hills some time ago, I owned a VW Westfalia. I took it to Gil's as they did…read morework on foreign cars. When I went to pick it up, it no longer had hydraulics in the hatchback. The vehicle was locked at night so I knew noone took them except one of the mechanics or Gil's needed some. I truly resent that we were so low on cash and were taken advantage of.