Done Right Auto saved the day!!! My vehicle had overheated and they came and picked it up on a very…read morebusy road at night and got us all home safely!!! I highly recommend them

insurance company helped me by calling for a tow. The truck never showed up. I tried to call and…read morevoicemail was full so couldn't leave a message

This tow company was top notch. I went through my insurance and they had a quick response and very…read moreprofessional communication. They were very kind on the phone and were open with communication via text as well. Great experience!

Driver with professional and kind . The arrival time was prompt and delivery time was excellent …read more Kept me informed the whole time . And I wish I knew his name so I can thank him properly

Lussiers is the best place for any kind of car work. Either mechanical or body. They are hard…read moreworkers and the pricing is really fair. Whether I just have an oil change or brake work or if you need a part, they are right there for you. If they need to order a part, they get a perfect rebuilt one. Also they do incredible body work at the best prices. They also are aware of newer cars being mostly computers so they have that equipment as well. I will continue going to Lussiers as long as I live in the area. Thank you Ben and the whole gang for bet there for us.

I had my 2015 VW Beetle Convertible repaired at Lussier's. The service was completed effectively,…read morebut took some time since there were multiple issues with the convertible top and parts had to be ordered. I will say that the customer service at Lussier's is unmatched. Everyone I interacted with was kind, helpful, and professional. I was regularly updated on the progress of the repair and what was being done on the car. I did feel that the price might have been a bit high, but I did not get quotes anywhere else, so I am not sure. I am satisfied with the work and would come back in the future, particularly because of the people. I was also so pleasantly surprised with the condition of the interior of my car when I picked it up. It looks like it had a full detail job! Thank you!

So easy and friendly to work with! I unfortunately found myself needing a tow which often takes…read morehours. Luckily they took only an hour and the guy (wish I got his name) was so friendly and quickly got my car on the road to the mechanic. It was covered by my car insurance so I can't speak to the price or value but I would definitely seek them out again if I needed a tow.

NEVER. USE. THIS. COMPANY...EVER…read more I needed a tow and called my roadside assistance at 430p to help. Perlman's is contracted through them and was dispatched to assist. I was told it was going to be a two hour wait even though they are contracted only for an hour wait. Fine. Two hours pass and no one showed up. I called my road side assistance and when they contacted Perlman's, Perlman's said they canceled the tow because their truck broke down. A towing company only has one truck?!? No one ever called to say the tow was canceled. So now I have to wait ANOTHER hour for a different tow company to come get my car. It is now past 7pm and I have an infant with me. Perlman's was EXTREMELY unprofessional in this situation as they never contacted ANYONE to let them know they can not do the tow. If they had, things would have moved a bit faster and I would have made it home earlier with the baby. This isn't the first run in I had with this company. There was another time, months ago, where again I needed a tow. Again it was a two hour wait. Again, they never showed. They said they were busy and couldn't make it to me. I again had to get another company to do the tow. I will never give business to this disgrace of a company.

I have to admit it is not often I give 5 stars when I am upset with something, but after thinking…read moreabout it, it is not the establishments fault. I've been living 10 years now in Albany's Center Square, and I've had my share of parking tickets which were my fault. But one thing I do, is make sure and honor the temporary no parking signs in front of homes. Unfortunately, this time, the signs were not placed in the right locations, as should be, which is the homeowner's responsibility to remedy especially if someone removed them. I arrived home late last night from work and of course it was impossible to find parking. I saw an area with some, but there was a no parking sign for two spots in front of a home having construction done. I looked up two car lengths, and there was no sign in front of the tree in the open spot, so I took it. But there was another sign two spots up which I could not see, and even then, it was not for the location I was in. Seems like someone took down the sign that was in the middle. Anyways, next morning my Jeep is gone. Talk about being extremely upset, but this is Albany Center Square, and knowing how the parking is not the greatest for residents, I took a deep breath and sighed. The parking authority doesn't care about the residents when it comes to someone else's created problem. Anyways, since this was the first time, I didn't really know what to do. I callec the Albany Po Po, and they directed me to Capitol District Towing. I was concerned since my Jeep is old. But the lady at CDT was very helpful and apologetic, even though it wasn't her fault. I got there in time to get my Jeep, which was parked safely, and just like I left it. They looked like a class act, and will use them in the future for my towing needs. Hopefully, one that is not related to Albany Parking Authority towing it when they and the resident were the ones who were at wrong.

Chandler just came out and helped us with a flat. He was friendly quick and super helpful.read more

Great communication and talented technicians. Very happy with their services on my 1948 Cadillacread more

I'm thrilled to write a 5-star review. Why? First of all, the tire store in Saratoga that has…read moreserviced 2 cars for many years complains regularly that they're too busy and can't fit me in. So I called Rowland St. and they said if I want to wait during the service, I could have an appointment in about 2 days. A few more minutes on the phone and it was set up. Also, their new building has a pleasant waiting area and pleasant, low-key staff. Have you had a jiffy oil change where they try to add on unnecessary services that you don't need? That didn't happen here. I explained what I was after, I pointed out something else I found, and I got good advice on how to resolve it. There was no upselling. Finally, I figured the service I needed would be outrageously expensive, so I researched to get a feel for what I was in for. IMHO, the final bill reflected a reasonable price for parts which I expected to be marked up obscenely. The labor, too, seemed fair for the task. In all it was a lot of money but it seemed appropriate after my worrying beforehand. I didn't expect to be saying this, but I'll probably be back for my next auto service.

Excellent service at a very reasonable price. The car looks like new! I highly recommend.read more

What a relief that Brian had an opening for my daughters car. The quality of their work is amazing…read more It looks like there was no damage. We paid out of pocket, since it was an extremely reasonable amount of money for the time and labor they put in. The damage wasn't overly horrendous, but they had the body work done in the time period we had available to leave her car. My wife and I are happy with the staff of Kevin Brenz Auto Body. I prefer small local places, and they do quality work.

I was working in the Albany area from PA and somehow on a side street hit a curb with my right…read morefront tire damaging the rim and bursting the sidewall. Not being from the area based in prior reviews I drove to the shop arriving before 9:00 AM and I believe that the gentleman already in the shop name was Fez - he was very helpful and ideally I agreed to purchase two used rims with tires doing cash and carry. After getting them back to my car unfortunately the rim star pattern was to large - I took the wheels back initially seeking a refund to locate rims at another location - working with after placing the calipers on the holes it was agreed the tires wouldn't work - I didn't need four rims but they happened to have four rims for my make and model and with trade if my remaining good rims and cash we agreed to a price and the rims are in my car. Being six hours from home finding a shop like NGR and the service approach to meet me at a comfortable place to purchase four versus two rims was very refreshing. If I lived here without question I would return to this shop and attempt to give them more business. Plus they list opening at 9AM - they're open easily 30 minutes before. Thank you!

I have been there probably five times now and every time I have gone I have left completely…read moresatisfied they are professional quick and they can always get you in same day I probably waited 20 minutes at the most very happy with this business.