Firstly, I would like to thank Terri and the staff at Albany Lift for delivering on the stairlift…read more-- my parents seem to be very pleased with the whole installation and the lift is certainly making their lives a lot easier and I sleep easier at night knowing they have a safe(r) way of getting down 12-15 stairs. My father is largely disabled due to muscle loss from a lung disease, and my 5'2" mother supports his weight coming down stairs to the exits of the home. I only wish they had agreed to install it sooner. For context, we just had a Savaria Stairfriend installed in my parents' home, which is a curved stairlift to accommodate the structure of their stairs and requires a custom build. I worked with Albany Lift from June - July -- whole process took a little over a month. Between engineering survey to installation was about 3-4 weeks of parts delivery -- this was the fastest brand that could be delivered. Pros: * Working with Terri and her family was a lot more preferable to working with random telephone consultants and a black box of staff. I had also considered working directly with Acorn and Ameriglide, but was uncomfortable with both as they all wanted deposits or a contract signed up front before the property was even assessed. I loved being able to directly work with the same real person through this whole process. Installing a stairlift is about as much work as installing any home component so having a real person to ask about materials, limitations, * Terri and her team were quick to schedule with, fastidious about arrival time (even though they had to drive a few hours down to our home to assess) and in light of the pandemic, were happy to mask up and wear additional PPE (we gave them disposable booties) as requested. Thanks for being so accommodating given the high risk patient in the home! * Terri and her team were great with answering many questions and honestly breaking down the cost for us so we could see how much all the components would be, along with being very straightforward on warranty / service costs. There was 0 question about the costs from start to finish -- this was extremely important to me and my parents, and I appreciate their transparency. * Ultimately, installation was delivered as promised and more or less in line with the date scheduled. This saved me a lot of grief with very demanding clients (my parents) who get extremely rattled by any schedule change. Cons: Most of these are super minor. * Some rescheduling of things -- if you're pretty time flexible, this is barely a blip in the grand scheme of things. My parents are extraordinarily inflexible about changing a date, time, standing outside their house at various times of the day -- you get the picture, but as the middlewoman communicating all of this with them, it was a stress point. * One component of the lift (an automatic swivel) was found to be unavailable after the initial contract was drawn up / deposit paid, but I'm assuming a lot of things are out of their control at this time, given general problems with supply chain in pretty much every industry. * Some requested information had to be requested a few times (i.e. updated invoice or brochures with specs).

I rarely write reviews unless it 's really outstanding or really bad. I'm writing this honest…read morereview because this company has consistently over the years demonstrated excellence!! The own Terry has always been accommodating, helpful professional. Recently, I purchased another lift chair and worked with Victoria. I was indecisive about the chair that I wanted and kept changing my mind. Victoria remained patient, helpful and professional the entire time. She was so helpful and knowledgeable during my purchase. Thank you Terry and Victoria for being so genuinely nice. I will continue to go back to this company for all of my needs. Thank you for a job well done! Donna B. Albany, NY

NM does not appear to keep employees....always a different person! You have to expect to…read morebasically stay on top of everything.

Terrible service, never answer the phone or return calls. Completely non responsive and if you do…read morenot stay on top of everything they will never contact you. Have been waiting for a motor repair for over two months now. After a month of no contact, I finally went to the store only to find out they couldn't test the part because they needed the power cable - BUT THEY NEVER CALLED ME TO GET IT! I had to bring it to them so they could test but still have not heard anything.

Recently rented a wheelchair van for my Daughter's wedding week. Her brother is disabled from brain…read morecancer. Ron was very helpful with choosing the right van. Pricing was reasonable and the vehicle was well maintained. I highly recommend Mobility Works when looking for transportation needs if disabled.

Longest wait without any updates, no call back, lack of expertise and just no communication…read morewhatsoever. They scheduled us to come in and then got sent away for "wrong time" so we had to get there again. This time they took the vehicle but never touched it for 2 days. Stated the problem again, like we never knew it, and just started to look at it. Nobody knows what the other person is doing... just a mess! If there was any other place out there to fix our Braun conversion vehicle we would never bother coming back.

I've bought several wheelchairs over the last twenty years. Once you get beyond the salesman the…read morestaff can be rude and unprofessional. Parts I ordered were discovered in a computer order waiting to be ordered. I call the company to ask for service on wheels they had sold me. Associate repeatedly said we don't sell or maintain those anymore. She would not offer direction to another dealer.

Bought a scooter a while ago when this company was Monroe and the people there were super nice to…read moreme and took great care of me. Sadly today I called to see if I can get a part for my scooter and was met with some Philippian call center that was RUDE and dismissive toward me. I was given another phone # to call to get the local office but SURPRISE it was the same people I just talked to. Then was transferred to some lady that was from mexico that would not even check to see if they had a part for my scooter. This part is Universal and still used in NEW scooters. She flat our refused to check or allow me to speak with the local office. Also got more rude when I asked to speak with her supervisor and placed my call on mute for several minutes without interacting with me. Never got me to the supervisor. My suggestion is to NOT do business with this the company that took them over. Sad that the great guys over at Monroe are no longer there to help

My experience has exactly paralleled that of Rachel. I am…read morea long-term paraplegic. I have been dealing with wheelchair vendors for more than half a century. NSM is not just the worst group I've ever encountered; they are by far the worst. Emails go unanswered. Telephone calls are ignored. They were months late delivering my new chair. When it quickly broke down, I phoned and was told to send an email with a description of the issue. I did that, and attached photos. Three weeks have now passed and I have no response. I expect I'll find a small private group and pay for repair out of pocket. I'm guessing they count on that. Problem is, they have monopoly contracts with large hospital groups. So why should they bother with individual service? The big bucks from insurance-backed equipment sales.

The worst place to go for wheelchairs and cushions. Looks like all of us have had similar issues…read more How is this possible? They don't answer, return calls or get the chairs to fit you correctly. They take close seven months to get your chair and then blame everyone else as to why it isn't ready. I can't believe they are still in business. I feel like filing a complaint with several places. Possibly legal action. They should not be in business. They should be closed down.

Motorola Mobility LLC, marketed as Motorola, is an American consumer electronics manufacturer…read moreprimarily producing smartphones and other mobile devices running Android. The historic Motorola company has a long business history dating back to 1912. I remember my family having the Motorola Television. I loved my first mobile phone the Motorola Razr. Mine was pink with the flip top. It was my daughter's phone and she gave it to me when her employer provided her with a phone. I gladly took over the Razr and became the authorized representative for her Verizon bill. It wasn't long before the Motorola Razr became outdated and a new iPhone was the replacement. I removed everything from the Razr and gave it to a friend that didn't have a phone. I'm mad at myself for not keeping it. It was a classic. If I could get a phone in that style with all my Apple capabilities I'd buy it! Are you listening Apple? Flash forward to this past week when I heard on the news that Motorola is coming out with a new flip phone that can also be clasped on your wrist like a watch. That definitely sounds interesting! I give Motorola four stars because of my love for my original mobile flip phone. I'd definitely like to see their latest innovation in flip phones.

It's only just beginning to be a thing and I'm already way over the subscription-based technology…read moremodel. After nearly five years my old Motorola smart phone gave up it's ghost sending me off to find a new one... a foldable Razr model that's perfectly fine all except the camera features I took for granted are now held for ransom behind a Google/Android paywall. For a phone that starts out of the box at a grand, this is larceny and complete BS. Time to invest in a digital SLR unless I'm simply content to photograph childrens birthday parties while giving the little spawn all red-eye. One star to Moto for allowing this extortion.