They have terrible customer service. Every time you call the person answering the phone has zero…read moreanswers and says someone will call you back when they can, but then we never get a call back. They don't pay attention to the dogs well-being nearly enough, for example we have been leaving our puppy there and have told them that he is having diarrhea but every time we pick him up and ask if his poop was normal they says, "oh yeah, everything was fine" or "I don't know, I didn't work with him" and then when he gets home he continues to have diarrhea. They don't interact with their clients at all, at the end of the day they are just telling you what you need to hear to leave them alone. The only positive thing I can say is that our puppy comes home looking happy and he is tired from playing. Edit: 3 days after posting this review, instead of reaching out to me they called and tried to bully my fiancee into changing it deleting this review. Rather than addressing the issues she just denied any problems and ended up just making my fiancee upset.

The trainers are outstanding! I adopted my puppy about a month ago and I noticed she was a little…read moretimid around other dogs so I figured I would try out daycare to get her to become more social and not scared around other dogs. Zoey comes home super happy and pooped! I have had many interactions with the owner and her staff members, they are beyond knowledgeable and happy to always provide advice (especially for a new dog mom, like myself.) Thank you to the Bark n Roll staff for always providing great customer service and an even better program, Zoey also says thank you for introducing her to her new friends!

Linda took care of our senior (17 y.o.) cat while we were on a trip. She (the cat) needs a little…read moreextra attention and we worry about her because of her age, and Linda did a wonderful job with her care and feeding and kept us up-to-date on how she was. Good rates and very responsible; highly recommended.

Linda has been walking my dog for about 2 years now and she is just the best! First, she loves my…read morepup as much as I do! She has always been really flexible with scheduling (last-minute work from home days or a soon-to-be much more variable schedule). She always makes sure to let me know well in advance if there are days she won't be available so that I can make other accommodations. She also just goes the extra mile to let me know if there is anything "off" with my dog (or even with my apartment). She even bought a bag of my dog's favorite treats just because she happened to be at a store where they had them for a good price! I could not ask for a better care-taker for my pooch. I highly recommend Linda for any pet care.

5 stars Marisa is the greatest she can walk my Dog anytime I love her and so does my dogread more

A very long overdue update & review, but better late than never!…read more After planning a trip out of the country, my "dog sitter" backed out at the last minute. And who to the rescue?! Rich and Marissa! Sadly, there is not an overnight option. However, I was gone for 6 days, and as promised, they were there early in the morning, again in the afternoon, and yet AGAIN late night to take care of my pup. When I say "take care", I don't mean it lightly! I came home to a diary of visit entries FROM EVERY VISIT--for SIX DAYS! Clearly, the proof was in the pudding as their visits were more than just a quick walk--but love, affection, play time, and attention. MY NEIGHBORS--even those I've never met, stopped me when I came home to say how happy my dog was when outside with Rich and Marissa, big smiles, tail wagging, etc. They all attested to the dedication of time put in by Paw Pals & how fantastic they were with my Naija. And, in each documentation, they were honest & sincere, and you could tell how much they love what they do each and every minute. I never once felt as though this was a burden or tribulation for them. True professionals--and good good people. I came home to the happiest I've seen my pup since I've had her! Not one ounce of resentment that I was gone! Also, I should mention--I have a special needs (three-legged) pit-bull, who suffers from the myriad of stereotypes! Boy did Paw Pals prove each one wrong! Their expertise in ALL breeds & "thinking out of the box" with my special needs pup shone through day in and day out while I was gone. Vitamins, food, appropriate exercise and down time was documented by both them AND the nosey nellies in my neighborhood. I can't praise them enough. I can't hire them enough. I can't appreciate them enough! This is the real deal--l couldn't take care of Naija better myself! I can't wait for their next visit! Keep your calendar open! Naija is anxiously waiting!!

Craig Cox and his staff are beyond awesome! Watching him do an exam on your dog is so reassuring!…read moreHe feels every inch for lumps bumps etc. He rotates their legs paws etc checking for limitation or pain. Orders age appropriate labs and is not an alarmist but discusses approaches with you. When it was time for us to say goodbye to our 4 th fur baby he was very supportive, accommodating and kind. I love that my dogs always saw the same vet who knew them well.we will Always be grateful to him and the BEST vet assistant ever Maria

In February of 2020 this vet diagnosed my dog Fozzy with Lyme Nephritis, which is basically a death…read moresentence. I asked this vet if there was anything I could do and the answer was a flat no. Completely devastated, I took him to an internal medicine specialist in Boston upon the advice of friends and thousands of dollars later I was told he was misdiagnosed and simply had a virus. One year and many tests later, he is completely fine. I understand that mistakes happen, but the way this vet treated my case was completely unprofessional for someone in the medical field. There was no acknowledgement of possible error and the staff had a terrible bedside manner. I spoke to multiple veterinarians about this case and the consensus was that they jumped the gun on the diagnosis and should have been more careful. I waited a year to leave this review because I didn't want to write an emotionally charged response but even after all this time I am upset by the situation. I wish I had never taken my dog here. I love my dog with all my heart and the staff here seemed like they didn't care. North Reading vet - please be more careful and caring.

In the beginning of May, my family and I said goodbye to our beloved dog. When she was alive, Sunny…read morewas boarded and groomed at The Dog Nanny. We always had a very positive experience there. But how they handled her passing says everything about the company. Not only did they express their support when they originally heard she passed. But they sent us a framed photo they took of her and a card with lovely messages from the staff. We highly recommend you consider the Andover Dog Nanny to take care of your pups!

Helpful staff. Good selection. Will provide bulk discounts. Impressive locally owned store.read more

A Better Way took care of my pets Colby and Max for years. ABW's petsitters were wonderful…read more Caring, lovely and professional people. Thank you Wendi and team.

According to yelp A Better Way Pet Sitting Service responds within 30minutes and has a 100%…read moreresponse rate. NOT TRUE! I'm new to the area and have called and left messages asking about their services and no one has called back. Maybe they're not taking on new clients but surely common courtesy dictates a return call to tell me this. So rude. If you can't return a simple phone call how could I trust you to take care of my beloved animals?

Carol is the best cat sitter we have ever hired and we've had cats and hired sitters for 30 years…read more I can't say enough good things about her. Our two cats connected with her quickly because she is a real cat person, not just someone who wants occassional work and is willing to to cat sit. She was very communicative and sent us pictures and videos of the cats playing with toys she brought and left for the cats. If I need a cat sitter in Boston, I would never hire anyone else.

From the owner: Pawsitive Cat Care doesn’t just pet sit cats. We also do small pets such as hamsters, gerbils,…read moreferrets, fish and birds. Give us a call if you need us when you go away.

Personal Experience with Pet Pals…read more A few years ago, I was walking some dogs at the Fells near the Winford Way entrance in Medford. While we were there, Dave -- the owner of Pet Pals -- approached me. He seemed upset that I was walking in that area, saying I "didn't understand" the rules and that it was his designated spot to walk dogs, implying that no one else was allowed there. I reminded him that it's public land and open to everyone. At that point, he became physically aggressive and pushed me twice -- the second time hard enough that I lost control of my dogs' leashes. He then ran toward my dogs and appeared to try to scatter them, so they'd run off. I called the police, who arrived, spoke with both of us, and said something along the lines of, "There are three sides to every story." I decided not to pursue it further at the time and just moved on. I recently came across Pet Pals again, and I felt people should have the full picture before deciding whether to use this company. This is my personal experience, shared in good faith so others can make their own decisions. Hopefully, others have had better luck with Dave, the owner of Pet Pals -- formerly based in Winchester and now operating out of Woburn, as far as I know.

We have sent our dog to Pet Pals for over 3 years now and he absolutely loves it, based on his…read moreeagerness to jump into their van. Everyone is kind and they really love the dogs. If you watch your dog's behavior, you will know if they are enjoying it or not. We have had experience where a group of dogs was not to our dog's liking, so we switched and he loves the group he is in. He comes home tired and happy.

The owner is extremely knowledgeable about pet food. Particularly when you have a complicated…read moresituation. They have a lot of inquiries products priced fairly.

This store is entirely unprofessional. I bought three fish a month ago and within 24 hours 1 fish…read morewas already dead. During my purchase I had explained the size of the tank and had the store owner test the water to make sure the tank was set to go. He gave me a credit for a free fish. I then went back Saturday afternoon and bought 3 more fish, and again had the water tested and approved. I brought the fish home and by Monday morning 2 of the 3 fish were dead. I brought them back to the store to prove what had happened, but he refused another credit and offered no explanation as to why the fish were dying. He took no responsibility and scolded me, saying that he already lost money on my prior purchases. All I ask is for accountability and for honest representation of a product. I will be taking my business elsewhere and recommend that other pet owners do the same.