owner is very difficult to deal with when asking questions. she runs hot or cold very moody. used…read moreher service on 3 occasions the actual people sent to care for my pets did a nice job but it was very difficult to schedule services.

DO NOT USE MUDDY PAWS. THE OWNER OF THIS BUSINESS DOES NOT DESERVE YOUR SUPPORT…read more I initially enjoyed using the services at Muddy Paws. I had a wonderful meet and greet session with Melanie who was lovely and my dog took a liking to her. Melanie is amazing. However the woman who runs the business, Jena Howard, needs to learn some manners. I had a TERRIBLE experience with her. For starters, no one mentioned that the person whom you do the meet and greet with will not be the only person coming to complete the services requested. I had scheduled a 30 minute visit for someone to come take my dog out for a walk and at a certain time during the day. It wasn't until 2 hours AFTER my scheduled service that someone showed up to my house to walk my dog. Mind you my dog hasn't met this person yet, which worried me because she can be shy. I was extremely disappointed that no one from Muddy Paws contacted me that my original dog walker could not make the time requested, as it was already approved. And instead sent a male to the house hours AFTER my requested time. To begin with, who made the decision that I needed someone at that time? Not me? For all they know I could've been home by then. Instead of contacting me, Jena decided to send someone else to my house hours after I requested without reaching out to me first. Now, we have ring cameras on the outside of the house and we noticed a gentleman trying to break into the house - trying all doors and side windows to get a way in. With my dog home alone inside barking up a storm. We had nothing else to do besides call the cops, as there is an unfamiliar man trying to get into the house hours after our requested time, so to us it could not have been muddy paws. I've come to realize that Jena sent someone else to my house, and hours later - unsure why she made this call on her own. I tried calling as the company's phone number is listed but of course no answer. I begun to exchange emails with Jena leaving her my number and asking her to contact me SEVERAL times without her reaching out. By the time the cops got there, the man was gone and no where in site. I've asked Jena to inform me on what the male dog walker was wearing so that we would no if it was him or someone else trying to break in. she was not responding to me and I was rushing on my way home at this point to make sure everything was okay. I get inside my home and find a cell phone on the kitchen counter (apparently the dog walker locked his phone inside my home and was unable to get back inside since the code to the lock was on my profile online). And I see Jena texting the dog walker "Prefacing this by saying ***'s owner and father are nuts: Can you please let me know what..." "Can you please let me know what you had on today so I can deal with these lunatics?" Jena, the owner of Muddy Paws, referring to my family as nuts and lunatics. I wonder how she would have acted if a stranger was trying to break into her home to get his phone back when no one communicated with her that the original dog walker was unavailable and that no one was able to come at the time requested. Jena is a poor business owner. Her mannerisms are outstandingly upsetting. And how she treats her customers is so shocking that I'm surprised she is still in business. Ive read many reviews of her company after this incident and I cannot believe I was blinded to all of this. I most certainly will never use muddy paws and I do not recommend it to anyone. For Jena's lack of character and care for the world and people - she should not be running a business.

We have sent our dog to Pet Pals for over 3 years now and he absolutely loves it, based on his…read moreeagerness to jump into their van. Everyone is kind and they really love the dogs. If you watch your dog's behavior, you will know if they are enjoying it or not. We have had experience where a group of dogs was not to our dog's liking, so we switched and he loves the group he is in. He comes home tired and happy.

Personal Experience with Pet Pals…read more A few years ago, I was walking some dogs at the Fells near the Winford Way entrance in Medford. While we were there, Dave -- the owner of Pet Pals -- approached me. He seemed upset that I was walking in that area, saying I "didn't understand" the rules and that it was his designated spot to walk dogs, implying that no one else was allowed there. I reminded him that it's public land and open to everyone. At that point, he became physically aggressive and pushed me twice -- the second time hard enough that I lost control of my dogs' leashes. He then ran toward my dogs and appeared to try to scatter them, so they'd run off. I called the police, who arrived, spoke with both of us, and said something along the lines of, "There are three sides to every story." I decided not to pursue it further at the time and just moved on. I recently came across Pet Pals again, and I felt people should have the full picture before deciding whether to use this company. This is my personal experience, shared in good faith so others can make their own decisions. Hopefully, others have had better luck with Dave, the owner of Pet Pals -- formerly based in Winchester and now operating out of Woburn, as far as I know.

Shannon is fabulous! Our dog is so excited to see her each and every time. She is reliable and…read morehelps us out when we are in a pinch. Highly recommend her.

This is a great alternative to having your pet boarded outside of their familiar home at a…read morereasonable cost. Check out the website for different options available. I've used Summer's pet services several times with great success. Shannon loves pets and my cat loves her! She is flexible with scheduling and pills my sweet old cat who needs twice a day pill doses. Very much recommend!

A Better Way took care of my pets Colby and Max for years. ABW's petsitters were wonderful…read more Caring, lovely and professional people. Thank you Wendi and team.

According to yelp A Better Way Pet Sitting Service responds within 30minutes and has a 100%…read moreresponse rate. NOT TRUE! I'm new to the area and have called and left messages asking about their services and no one has called back. Maybe they're not taking on new clients but surely common courtesy dictates a return call to tell me this. So rude. If you can't return a simple phone call how could I trust you to take care of my beloved animals?

Above & Beyond surpassed our expectations. I recently had surgery and was unable to walk our two…read moreDogs. They were referred to me by Belmont Pet store. All the staff are warm and friendly. they came when they said they would, each walker was kind , warm and friendly. I had to add an extra day of walking on short notice and they accomadated me. In short they were great. Will use them exclusively going forward

We have now been using ABPS for 18 months, and we continue to be very impressed with their service…read more Krystal has been exceptional. Our dog loves the team, the structure in her day, and the exercise. Our dog recognizes the sound of her specific car door she loves her so much! ABPS is one of the best things that happened to us since moving to the area.

I have used Scott and Judy many times. And also know others who have. I can't even begin to tell…read moreyou the wonderful care and LOVE Scott gave to my pets.. I felt so at ease when I first met both of them. Cleanliness , love ,caring and kind .. i have now known them about 10 years now. And think so highly of them as transporters . Pet care givers .. I wouldn't recommend anyone else. It amazes me how they love animals. I give them 10 stars. Good human beings with a love and respect for animals. I have heard many horror stories how dogs are abused .... not with Judy and Scott I would trust my children with them .. the nicest people I have met in a very long time ..

Scott and Judy are fantastic to deal with. My dogs were treated like family. I've used them many…read moretimes over the past six years and won't use anyone else. My dogs absolutely love them!

Linda took care of our senior (17 y.o.) cat while we were on a trip. She (the cat) needs a little…read moreextra attention and we worry about her because of her age, and Linda did a wonderful job with her care and feeding and kept us up-to-date on how she was. Good rates and very responsible; highly recommended.

Linda has been walking my dog for about 2 years now and she is just the best! First, she loves my…read morepup as much as I do! She has always been really flexible with scheduling (last-minute work from home days or a soon-to-be much more variable schedule). She always makes sure to let me know well in advance if there are days she won't be available so that I can make other accommodations. She also just goes the extra mile to let me know if there is anything "off" with my dog (or even with my apartment). She even bought a bag of my dog's favorite treats just because she happened to be at a store where they had them for a good price! I could not ask for a better care-taker for my pooch. I highly recommend Linda for any pet care.

Five Star Dog Salon is Excellent! I recommend them highly…read more I take my toy poodle Marcel to be groomed every other week. Marcel loves going to Five Star. They are kind and loving to all of the dogs. The cuts are beautiful!!!

This place is by far the best groomer around. The staff, services everything about it is great. I…read morehighly recommend taking your pet here.

5 stars Marisa is the greatest she can walk my Dog anytime I love her and so does my dogread more

A very long overdue update & review, but better late than never!…read more After planning a trip out of the country, my "dog sitter" backed out at the last minute. And who to the rescue?! Rich and Marissa! Sadly, there is not an overnight option. However, I was gone for 6 days, and as promised, they were there early in the morning, again in the afternoon, and yet AGAIN late night to take care of my pup. When I say "take care", I don't mean it lightly! I came home to a diary of visit entries FROM EVERY VISIT--for SIX DAYS! Clearly, the proof was in the pudding as their visits were more than just a quick walk--but love, affection, play time, and attention. MY NEIGHBORS--even those I've never met, stopped me when I came home to say how happy my dog was when outside with Rich and Marissa, big smiles, tail wagging, etc. They all attested to the dedication of time put in by Paw Pals & how fantastic they were with my Naija. And, in each documentation, they were honest & sincere, and you could tell how much they love what they do each and every minute. I never once felt as though this was a burden or tribulation for them. True professionals--and good good people. I came home to the happiest I've seen my pup since I've had her! Not one ounce of resentment that I was gone! Also, I should mention--I have a special needs (three-legged) pit-bull, who suffers from the myriad of stereotypes! Boy did Paw Pals prove each one wrong! Their expertise in ALL breeds & "thinking out of the box" with my special needs pup shone through day in and day out while I was gone. Vitamins, food, appropriate exercise and down time was documented by both them AND the nosey nellies in my neighborhood. I can't praise them enough. I can't hire them enough. I can't appreciate them enough! This is the real deal--l couldn't take care of Naija better myself! I can't wait for their next visit! Keep your calendar open! Naija is anxiously waiting!!

total waste of money. We joined Deb's program in winter. Then we had to pull our dog out twice due…read moreto he getting contagious disease most likely from playgroup and once we were going out of town. They started with 2 hour playgroup. very on time and organized pick up at the beginning soon it dropped to 1:30 and then 45min With the same price. Random pick up. Sometime between 7:45 to 12. There are much organized and better services around. When I provided feedback to the owner she got defensive said the service is between 45min to 2 hours and said good luck. she was not even open to hear feedback for her poorly managed company. when You work, you need to plan when your dog should go out not that right after you come back from walk you see someone is there to pick him up. No prior coordination on pick up time communicated anymore. Just check the images to see how the service we got was different than the original commitment by Deb.

If you are looking for an amazing pet sitter, use this company! Deborah visited my 4 cats daily…read morewhile I was away and she was an ANGEL. Not only did she upload 25 pictures a day to the kitty app, she also provided a DETAILED daily write up of how everyone was doing. She stayed for an hour each day to play and keep everyone company. I have never felt so stress free leaving my kitties for a vacation before. I'm telling everyone I know about her.