Winston has been coming here since his very first haircut, and he's now been groomed about five…read moretimes. The grooming itself always looks great, and that's the only reason we've kept coming back. Unfortunately, the service and communication have become too difficult to overlook. My mother-in-law even drives an hour and a half from Savin Hill, leaving early just to beat traffic to get him here on time. We now know we shouldn't have bothered rushing to make it. We completely understand that grooming a 70-pound doodle is a big job, but having a 10am appointment that isn't finished until 8pm with one update coming 8 hours later or even an apology for the delay just isn't reasonable. We really want to support local businesses and we're not here to tell anyone how to run theirs, but if the current schedule is too packed, it might be better to take on fewer clients each day. The grooming results are excellent, but the overall experience has become too frustrating to continue

I've been going off and on for years. I have two German shepherds and they both been treated very…read morevery well. My daughter also takes her hyperreactive dog that one day it'll be loving you and the next day it breaks out the switchblades. They seem to have the knack, every time they just cut Malas nails and we're in and out. I would recommend A Pet's Choice to anyone and everyone. Although because they are good, your appointment might be a month or two out.

Above & Beyond surpassed our expectations. I recently had surgery and was unable to walk our two…read moreDogs. They were referred to me by Belmont Pet store. All the staff are warm and friendly. they came when they said they would, each walker was kind , warm and friendly. I had to add an extra day of walking on short notice and they accomadated me. In short they were great. Will use them exclusively going forward

We have now been using ABPS for 18 months, and we continue to be very impressed with their service…read more Krystal has been exceptional. Our dog loves the team, the structure in her day, and the exercise. Our dog recognizes the sound of her specific car door she loves her so much! ABPS is one of the best things that happened to us since moving to the area.

owner is very difficult to deal with when asking questions. she runs hot or cold very moody. used…read moreher service on 3 occasions the actual people sent to care for my pets did a nice job but it was very difficult to schedule services.

DO NOT USE MUDDY PAWS. THE OWNER OF THIS BUSINESS DOES NOT DESERVE YOUR SUPPORT…read more I initially enjoyed using the services at Muddy Paws. I had a wonderful meet and greet session with Melanie who was lovely and my dog took a liking to her. Melanie is amazing. However the woman who runs the business, Jena Howard, needs to learn some manners. I had a TERRIBLE experience with her. For starters, no one mentioned that the person whom you do the meet and greet with will not be the only person coming to complete the services requested. I had scheduled a 30 minute visit for someone to come take my dog out for a walk and at a certain time during the day. It wasn't until 2 hours AFTER my scheduled service that someone showed up to my house to walk my dog. Mind you my dog hasn't met this person yet, which worried me because she can be shy. I was extremely disappointed that no one from Muddy Paws contacted me that my original dog walker could not make the time requested, as it was already approved. And instead sent a male to the house hours AFTER my requested time. To begin with, who made the decision that I needed someone at that time? Not me? For all they know I could've been home by then. Instead of contacting me, Jena decided to send someone else to my house hours after I requested without reaching out to me first. Now, we have ring cameras on the outside of the house and we noticed a gentleman trying to break into the house - trying all doors and side windows to get a way in. With my dog home alone inside barking up a storm. We had nothing else to do besides call the cops, as there is an unfamiliar man trying to get into the house hours after our requested time, so to us it could not have been muddy paws. I've come to realize that Jena sent someone else to my house, and hours later - unsure why she made this call on her own. I tried calling as the company's phone number is listed but of course no answer. I begun to exchange emails with Jena leaving her my number and asking her to contact me SEVERAL times without her reaching out. By the time the cops got there, the man was gone and no where in site. I've asked Jena to inform me on what the male dog walker was wearing so that we would no if it was him or someone else trying to break in. she was not responding to me and I was rushing on my way home at this point to make sure everything was okay. I get inside my home and find a cell phone on the kitchen counter (apparently the dog walker locked his phone inside my home and was unable to get back inside since the code to the lock was on my profile online). And I see Jena texting the dog walker "Prefacing this by saying ***'s owner and father are nuts: Can you please let me know what..." "Can you please let me know what you had on today so I can deal with these lunatics?" Jena, the owner of Muddy Paws, referring to my family as nuts and lunatics. I wonder how she would have acted if a stranger was trying to break into her home to get his phone back when no one communicated with her that the original dog walker was unavailable and that no one was able to come at the time requested. Jena is a poor business owner. Her mannerisms are outstandingly upsetting. And how she treats her customers is so shocking that I'm surprised she is still in business. Ive read many reviews of her company after this incident and I cannot believe I was blinded to all of this. I most certainly will never use muddy paws and I do not recommend it to anyone. For Jena's lack of character and care for the world and people - she should not be running a business.

We have sent our dog to Pet Pals for over 3 years now and he absolutely loves it, based on his…read moreeagerness to jump into their van. Everyone is kind and they really love the dogs. If you watch your dog's behavior, you will know if they are enjoying it or not. We have had experience where a group of dogs was not to our dog's liking, so we switched and he loves the group he is in. He comes home tired and happy.

Personal Experience with Pet Pals…read more A few years ago, I was walking some dogs at the Fells near the Winford Way entrance in Medford. While we were there, Dave -- the owner of Pet Pals -- approached me. He seemed upset that I was walking in that area, saying I "didn't understand" the rules and that it was his designated spot to walk dogs, implying that no one else was allowed there. I reminded him that it's public land and open to everyone. At that point, he became physically aggressive and pushed me twice -- the second time hard enough that I lost control of my dogs' leashes. He then ran toward my dogs and appeared to try to scatter them, so they'd run off. I called the police, who arrived, spoke with both of us, and said something along the lines of, "There are three sides to every story." I decided not to pursue it further at the time and just moved on. I recently came across Pet Pals again, and I felt people should have the full picture before deciding whether to use this company. This is my personal experience, shared in good faith so others can make their own decisions. Hopefully, others have had better luck with Dave, the owner of Pet Pals -- formerly based in Winchester and now operating out of Woburn, as far as I know.

A Better Way took care of my pets Colby and Max for years. ABW's petsitters were wonderful…read more Caring, lovely and professional people. Thank you Wendi and team.

According to yelp A Better Way Pet Sitting Service responds within 30minutes and has a 100%…read moreresponse rate. NOT TRUE! I'm new to the area and have called and left messages asking about their services and no one has called back. Maybe they're not taking on new clients but surely common courtesy dictates a return call to tell me this. So rude. If you can't return a simple phone call how could I trust you to take care of my beloved animals?

Linda took care of our senior (17 y.o.) cat while we were on a trip. She (the cat) needs a little…read moreextra attention and we worry about her because of her age, and Linda did a wonderful job with her care and feeding and kept us up-to-date on how she was. Good rates and very responsible; highly recommended.

Linda has been walking my dog for about 2 years now and she is just the best! First, she loves my…read morepup as much as I do! She has always been really flexible with scheduling (last-minute work from home days or a soon-to-be much more variable schedule). She always makes sure to let me know well in advance if there are days she won't be available so that I can make other accommodations. She also just goes the extra mile to let me know if there is anything "off" with my dog (or even with my apartment). She even bought a bag of my dog's favorite treats just because she happened to be at a store where they had them for a good price! I could not ask for a better care-taker for my pooch. I highly recommend Linda for any pet care.

I cannot say enough good things about Thoughtful Paws. Our cat is not particularly welcoming to…read morestrangers and we were nervous about leaving him with someone he didn't really know. It was all for nothing! Our initial meeting with Jess was great and Devin and our cat got along like old friends. We got regular thorough updates with great pictures and the info that we had requested. I would give the business 10 stars if it were an option. We will 100% use the service again!

Thoughtful Paws is the best pet care service we have ever used and we feel very confident that our…read morecats are being well taken care of when we go away on both short and long trips. Jessika and Devin are extremely professional and leave detailed daily messages with photos so you always know how they are doing without worry. Our cats have gotten to know them and feel very comfortable in their care. You can tell it is a passion for both of them beyond being a business. When we first started using them many years ago, Jessika came over to talk about their services and meet our cats and we felt comfortable immediately that she was trustworthy, knowledgeable and caring. We can't recommend Thoughtful Paws more highly!

They have terrible customer service. Every time you call the person answering the phone has zero…read moreanswers and says someone will call you back when they can, but then we never get a call back. They don't pay attention to the dogs well-being nearly enough, for example we have been leaving our puppy there and have told them that he is having diarrhea but every time we pick him up and ask if his poop was normal they says, "oh yeah, everything was fine" or "I don't know, I didn't work with him" and then when he gets home he continues to have diarrhea. They don't interact with their clients at all, at the end of the day they are just telling you what you need to hear to leave them alone. The only positive thing I can say is that our puppy comes home looking happy and he is tired from playing. Edit: 3 days after posting this review, instead of reaching out to me they called and tried to bully my fiancee into changing it deleting this review. Rather than addressing the issues she just denied any problems and ended up just making my fiancee upset.

The trainers are outstanding! I adopted my puppy about a month ago and I noticed she was a little…read moretimid around other dogs so I figured I would try out daycare to get her to become more social and not scared around other dogs. Zoey comes home super happy and pooped! I have had many interactions with the owner and her staff members, they are beyond knowledgeable and happy to always provide advice (especially for a new dog mom, like myself.) Thank you to the Bark n Roll staff for always providing great customer service and an even better program, Zoey also says thank you for introducing her to her new friends!

5 stars Marisa is the greatest she can walk my Dog anytime I love her and so does my dogread more

A very long overdue update & review, but better late than never!…read more After planning a trip out of the country, my "dog sitter" backed out at the last minute. And who to the rescue?! Rich and Marissa! Sadly, there is not an overnight option. However, I was gone for 6 days, and as promised, they were there early in the morning, again in the afternoon, and yet AGAIN late night to take care of my pup. When I say "take care", I don't mean it lightly! I came home to a diary of visit entries FROM EVERY VISIT--for SIX DAYS! Clearly, the proof was in the pudding as their visits were more than just a quick walk--but love, affection, play time, and attention. MY NEIGHBORS--even those I've never met, stopped me when I came home to say how happy my dog was when outside with Rich and Marissa, big smiles, tail wagging, etc. They all attested to the dedication of time put in by Paw Pals & how fantastic they were with my Naija. And, in each documentation, they were honest & sincere, and you could tell how much they love what they do each and every minute. I never once felt as though this was a burden or tribulation for them. True professionals--and good good people. I came home to the happiest I've seen my pup since I've had her! Not one ounce of resentment that I was gone! Also, I should mention--I have a special needs (three-legged) pit-bull, who suffers from the myriad of stereotypes! Boy did Paw Pals prove each one wrong! Their expertise in ALL breeds & "thinking out of the box" with my special needs pup shone through day in and day out while I was gone. Vitamins, food, appropriate exercise and down time was documented by both them AND the nosey nellies in my neighborhood. I can't praise them enough. I can't hire them enough. I can't appreciate them enough! This is the real deal--l couldn't take care of Naija better myself! I can't wait for their next visit! Keep your calendar open! Naija is anxiously waiting!!