Food was AMAZING !! they have the best ranch and tater tots also SHOUTOUT to our waitress Jenny she was so amazing and nice so out going and helpful !! The ambiance is the best makes me feel like a kid again! 11/10 service! read more

Wonderful Customer Service From Jennifer, Friendly and Very Caring to my Pops. Always greets with a Smile and she is very patient.

Jenny was so polite, patient and very helpful with making menu selections. The food was great and we had a great experience.

From the time we were seated, all the way til we left . Our service was excellent. Will return again. Thank you Jenny

Me and my boyfriend have been coming here since we started dating, we had the pleasure of having Baltazar J as our hilarious server tonight and he was the best server we've experienced at all dining places we've been thanks to him we had an amazing date and experience at Norms :) read more

Marco Was amazing great costumer service, our food was reallygood and in good time Thanks Marco read more

My clients and I rode the bus to Norm's from Vocational Innovations to have lunch. Our waitress was Jackie. She was very friendly and patient with all of us taking our orders.Food was delicious and came out fast. The manager is always accommodating and patient with all of us. We will definitely be back. read more

The food was amazing! My favorite party was the sausages! Oh yea I had as many as I could stuff in my mouth! They were warm and thick and juicy! And Jenny gave me the tastiest pancakes! Her pancakes were fluffy and moist! I'm coming back again for those pancakes and Jenny's sausages! She sure knows how to serve them and give great customer service !!!​ read more

Nicole the server here was so awesome to my kids! She even brought out warm water to warm my kids bottle up! The level of patience and professionalism was amazing. Thanks Nicole . read more

Norms is our go to restaurant for late night dinner when we are coming back from a long drive or from a late event because they are open late (so sad that they are not open 24-hours anymore :( ) Don't expect a high quality food from here but they are good enough to satisfy your late night hunger. You can't go wrong with any of their steak entree combos. We have tried most of them and we like them all. My favorite to order is the refillable hot chocolate :) perfect to have with your breakfast for dinner meal! Service here is a hit or miss. Some servers are checking on you so often but there are also some who rarely come by to see if you need anything else. Ambiance is okay. Place is clean but it's old and probably needs a renovation at some point. But, definitely one of my favorite diners in Orange, CA! read more

Jenny M. Thank you! Guest services are always great here. We love our Norms here in the Orange County area of Orange County thank you again so very much for the hospitality. Food was amazing like always read more

Wow! April has excellent service! Because of her I felt comfortable with asking questions about the food or if I needed something else ! She was on top of everything, the environment was nice also! Lord I hope someone else gets to experience the same thing as me or even better ! read more

Nice place to eat and relax. There is a great variety of food and drink options to choose from. They are known for their breakfast options. Server was friendly and attentive. I had the better breakfast of 2 eggs, 2 bacon, 2 sausage, ham, hash browns, and 2 hotcakes. It was delicious. Hash browns could've been cooked a smidge more for crispness. read more

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i went to take myself on a little lunch break after running errands all morning! i was attended right away and sat down. my server, kim, was very friendly and welcoming! i asked her which dish she'd recommend and gave me a delighted response. checked up on me many times and refilled my drink! i love that place! i would come back here, thanks kim! read more

we have Balthazar and he is the most funny amazing server ever. If I could I would give this server six stars for how spectacular he makes every meal! read more

Service was awesome and food was GREAT! Norms breakfast always hits the spot day or night. Jenny was our server and her service was GREAT she was efficient and had a very nice personality! read more

abril is an amazing waitress. She is very on point with drinks and food. fast and efficient service. Pancakes and eggs were amazing by the tony the cook. read more

We've eaten here a few times and the food is always so good. Marco always helps us out and gives the best service.

Jackie was outstanding--friendly, attentive, and made sure everything was perfect. Her warm service truly enhanced our dining experience.

Food was good and came quickly. Our waitress Jenny was very kinda and friendly and helpful

Great place! Love the gumbo! Always open and American classic. We're partial to the breakfasts for dinner!

Staff here for some reason doesn't acknowledge customers coming in. After waiting for 15 minutes, two people came in and got seated right away even though they clearly see me sitting down. I drive down the street to Sammy's Stackhouse and got acknowledged and served right away. This was my spot for over 13 years but is no longer. read more

When we arrived a gentleman told us we would be seated within 10 minutes. It actually took over 30 minutes and when we were sat over half the tables were empty and there were still about 10 groups waiting to be seated. We ordered our food and then our server disappeared. A table that was sat about 15 minutes after us received their food while we were still waiting and wondering where our server went. She reappeared about an hour later and finally realized that we didnt have our food yet. When we finally got our food it was ice cold. We said screw it and let them know we didn't want it anymore and got up and left. This was hand down the worst experience I have ever had at a restaurant. read more

Food was delicious and the service made it even better. Marco was extremely friendly, helpful, and welcoming. Highly recommend and will be returning. Thank you Marco! read more

The food was just ok this time around. I felt like their pancakes were so overcooked and their sausage links were terrible and almost inedible, they actually sucked. The kids had buttered toast that, well, I'm not sure what they used as butter but it wasn't pleasant to look at or eat. This is our first time eating at Norms where it totally sucked! Service was bad and I see nothing here where I would even want to come back to this location. Other locations were good but not this one....fire the manager as that person hasn't a clue or doesn't care. read more

Came after a long day at disneyland. Disgusted, disappointed and still hungry. My husband was served food in a dirty bowl. All the toast ordered was burnt and my steak was raw. Do not recommend this location at all. read more

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The food was amazing especially the pancakes that are served with the lumberjack breakfast! The atmosphere of the restaurant was really perfect and calm, it almost felt as if I was eating back at home. The service was also fenomenal especially our server April. She was very nice and attentive to not just our table but all the other tables she was serving. Will definitely come back to eat more of their delicious pancakes and hope to be treated the same as we were treated by our wonderful server April. read more

Norms has the absolutely best potato soups around!! I pick up every week! Also Norms has the best team of people! Very considerate helpful and friendly especially ROBERTO!! Thank you for your great service and friendly people!! read more

I had a great breakfast experience. Jacqueline provided an excellent service. My favorite waitress everytime i eat at Norms. The front of the store was very attentive. Managers Alma and Bobon Always greet us with a welcoming smile. read more

Service was very slow. Mind you not busy in here what so ever. There's probably 6 other tables and us here. Server checked up on once. I needed a refill of my drink and she was no where to be found. She was a very nice lady I'll give her that but need to be more attentive. Food was good as always read more

I've been a life long Norm's customer as was my Folks. My Father knew the original owner of Norm's in Newport Beach. Norms has always had the slogan "We Never Close". I guess the pandemic fixed that and the new owners which have ruined the chain. I walked in at 10:30 pm on a Friday night to get soup and salad and half sandwich combo and the Hostess told me they were closed. Sign says they close at 11 pm. Took my business elsewhere. read more

NORMS Restaurant - Hours of operation at the Katella restaurant. They told me they were already closed. - Diners Near Me - Orange, California

WHAT! WHAT! WHAT! I can not believe you do not have LIVER AMD ONIONS anymore!! I'm lost now.... I'm so bummed!

Came with my husband and children and CHRISTY WAS AMAZING. she made us feel welcome and made sure we were satisfied with the visit. she's awesome give her a raise !!!!!! read more

Good food at great prices, and they're open late. Service is usually very quick but sometimes they get pretty busy. I love their gumbo soup and thousand islands dressing for the salad. I feel like they have the best thousand island here. read more

NORMS Restaurant - 2/29/24 - Diners Near Me - Orange, California

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Average Brekfast spot. The food is ok but it has a cool diner vibe. The prices are pretty reasonable.

Unbelievable intentionally rude seating service upon walking into this now understandable struggling Norms restaurant. I met my wife for dinner on a Thursday night at about 5:30 pm or so and my wife went inside to get us a table for 2 before i arrived. She was told by the girl at the front it would be about 5 minutes to get a seat. Upon me walking in my wife was still waiting to be seated for about 10 minutes and was the only one waiting in the lobby. After i joined her we sat for another 10 minutes so for a total of 20 minutes waiting and being looked at and ignored we decided to stand up and ask if we were going to get a seat and she the greeter kept walking away from us and turning her back to intentionally ignore us. The restaurant was not even close to being full maybe not even 1/3 close to capacity and the greeter girl was taking in people to seat them and going right in instantly before us 2 times. We then got up to leave and noticed the 2 cooks were staring at us behind the counter not cooking doing nothing just staring at us like we were in the wrong restaurant. Upon leaving i noticed the seating or anti greeter girl was Hispanic was only seating hispanics because she seated another hispanic person right away who passed us by at the door when we left. In all my life I've never been treated this bad and intentionally at a restaurant ever. There is something very wrong with this restaurant and i think the owner of this restaurant should go and see for themselves. We will never go back to this restaurant ever. read more

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Tammi is the best Waitress ever, Love the Service,the attitude the smile & her energy read more

NORMS Restaurant - Fish & Chips 12.99 - Diners Near Me - Orange, California

As always Great place to gather with your family. Chill vibe it's a little dated but maybe that's the charm. My daughter loves the Gumbo. Jenny and Daisy and Stacy o think she's been there forever. Are all great. Variety of food. Great breakfast. Coffe read more

This place is no longer the Norm's of old!! Service was fair and could have been better since the place was practically empty at noon. Had the Bigger Better Breakfast. "Bigger" does not apply since they cut down the portions. "Better" definitely does not apply since I got under cooked cold hash browns and sour dough toast that was like they just waved the bread over the toaster then put it on a plate. They didn't even bother to butter it. I got a little dollop of butter on the side. I made it a point to tip well to give the waitress a little extra money while she transitions into another job after they close this place down. read more

I had patty melt sandwich for lunch the other day at this location. The sandwich was very poorly made and the waitress really offered no service other than to put the food on the table. Very poor for Norm's! The Costa Mesa location is excellent in providing good food and service. I would assume that the man being the cashier was probably the manager and he was probably the cause of the poor service in particular. Very dead personality! The entire place including the restroom is just tired and needs to be remodeled. Again, the location in Costa Mesa is excellent! read more