My fiancé and I jokingly say that this laundromat is a lot like Whose Line Is It Anyways: where the…read moredriers don't work and the points don't matter! Stay away for now. I'd say 65% of the driers in the facility are currently broken and not running and a handful of the washers are broken as well. This makes the wait time for a machine extremely long, especially during the busy after work hours. Also, they offer this promotion where if you earn up to a certain number of "points" you get $8 of cash back. We have been coming here for 5 years every two weeks and have NEVER hit that threshold. It's literally impossible to earn the $8 of cash back, so it's a useless joke of a promotion.

Nice and clean laundromat place!! But it lag of the sign online (when is the last wash). I search…read moreonline to see when the closing time. Then It said at 10:00pm, so I decided to go there around 8:30 pm. Once, I got inside I just realized that all their washing machine is already off. ONLY dryer is available. So, I have to find my ride back home. It was not their fail, but me

Great value and drying cleaning done on site. They also offer clean and store for comforters over…read morethe summer season.

I drive here from Cambridge to get my shirts and slacks cleaned. I've tried a lot of other…read morecleaners (including Zoots) and none of them measured up to Fresh Touch. They can do overnight at no extra change and standard turn around is 3-4 days which is perfectly fine. Button or the hem on your pants will be fixed at no additional charge (haven't needed anything else sewn but they might do more too). Fast, reliable cleaner who doesn't butcher or shrink my clothes. Oh, and they're cheaper than the chain places too.

This place just opened up and its closer than my usual laundry mat so I gave it a try. I'm happy…read morewith it. It's about $1.25/lb to have them do your laundry or you can use the use the machines there. They all look brand new. There is wifi in the buidling and TVs so you can kill time there no problem. They offer alterations and dry cleaning, but I've never done it.

Let me complain first: Sometimes it gets hot in there in the…read moresummer time. That's right - hot! Once, I got a bit warm waiting behind the big plate glass windows because the sun was shining. Who do these people think they are?? I'll tell you who - these are the neighborhood dry cleaners that remember your name (a lot of dry cleaners can do this... and I have no idea why. Do dry cleaners need to recognize people at 50 feet and pull their order before they set foot in the store in order to get a license?), these are the dry cleaning people who take care with every item we give them, these are the dry cleaning people who are psyched every time the wife or I walk in the door. Seriously, they get excited. I like that. And, I like this place. Tailoring is great, too. My family has never had a problem here. Never.

Excellent service. Nice owner and staff. An A+ business easy to get to on 38 near Winchester-Woburn…read moreLine on the corner of Swanton and Main St (38) on the 134 bus route

Dry cleaned a suit, and I mean really dry cleaned it - not just the ol' press and pass deal - for…read more$12.50. Plus, it was done the next day on a 1pm drop off. No extra charge. Tack this performance on to a voluntary 10% off the girl's metric ton of to-DC's and the same turnaround time, and you've got yourself a five star cleaner. Kudos!

Chiming in with praise! I have been a customer for about three years and it by far the best cleaner…read moreI have used. They are friendly, efficient and reliable. I moved to Medford around 2005 and used another cleaner just a few steps closer, but the cloths seem to come back dirtier than I dropped them off. Grace is different. Everything is fresh and really clean. Buttons are fixed, hemlines fixed and they even grabbed my laundry bag to clean it too ... free of charge ... just for good customer service. If you care about your cloths, you will have a hard time finding equal service anywhere. A real highlight in Medford Square!

The best laundromat EVER! AMAZING customer service, it's…read morealways so clean inside, & great prices! I also LOVE the pick up & delivey service when I'm too busy to do my own laundry! A++++++++++++++

Great place to do your laundry plenty of machines. now open 24 hrs so you can't say you don't have…read moretime to make it to do your laundry

I actually started using Emerald because of the reviews that were on Yelp and I could not have been…read morehappier with the services I've received. I currently live in the Fenway area, which is quite a drive from West Roxbury, but since they pick up and deliver, I said... why not! And I am very pleased with my experiences with them. Definitely will continue services! They provide large reusable laundry bags for pick up and deliver, which is definitely convenient. I actually drove to the store initially to drop off my stuff and they provided me two new bags to take home and use upon delivery. The staff is super friendly and understanding! They actually forgot to give me a few things during my first pick up, but they called me back a day later and apologized for forgetting things. They scheduled a drop off for me right away and I was able to get all that I wanted. Now that's what you call convenience and great customer service. When I received my stuff, it was all neatly folded in large plastic bags and select shirts were put on hangers. I'm impressed with how meticulous the staff is in terms of cleaning AND interacting with customers. Thank you so much. Keep it going!

The site had bad ap instructions, then got it to download eventually, then would not work once I…read morehad it. I went twice to try to get it to work...the concept is good, but you have to make a workable product!

Very convenient location on the corner directly in Glendale Square. The inside of this laundromat…read moreis kept very clean. The work is a very polite however, deal linguistic skills may not be the best sometimes it's tough to communicate. That being said they do except drop off service and they do a wash and fold. I've tried them a few times smells good is folded nicely and is ready promptly. FYI is very tough. Pricing seem to be extremely fair.

Fast, friendly, courteous. You order a pick-up for their service by searching them on Google Maps,…read moreand then hitting "Book" in their business profile. Have used them due to an injurytl that makes lots of carrying and standing difficult, and they will carry your basket into the house for you.