I came to this laundromat expecting a simple experience, but it turned into one of the most…read morefrustrating customer service experiences I've had. Before starting, I specifically asked an employee which washer I should use because I wanted to make sure I didn't have any issues. She told me she didn't know but said none of the machines had been having problems. After spending $9 on a washer and adding liquid detergent, Tide Pods, scent beads, fabric softener, and laundry sanitizer, I noticed about 20 minutes later that the machine was still stuck on the pre-wash cycle. There wasn't a single sud in sight, just water continuously running. I asked another employee--an older woman--if it was normal for the machine to stay on pre-wash that long. She acted like I was inconveniencing her. After pressing several buttons, she finally admitted the machine was broken and told me I had to move all of my soaking wet towels and laundry into another washer myself. When I asked what was going to be done about all of the laundry products I had just wasted, she laughed, said, "There's nothing I can do," and walked away. She eventually brought over a cart, but instead of offering to help, apologize, or show any concern, she stood over me while I struggled to move heavy, soaking wet laundry. I got completely soaked in the process, nearly slipped walking back and forth, and she continued humming and singing as if nothing had happened. After I continued expressing how rude and unprofessional the situation was, they did pay for another washer, which they absolutely should have since the original machine was broken. However, the only acknowledgment of all the laundry products I lost was a small cup of Tide detergent. That didn't come close to replacing everything I had already put into the first machine, including liquid detergent, Tide Pods, scent beads, fabric softener, and laundry sanitizer. Machines break--I understand that. What I don't understand is laughing at a customer, showing no empathy, offering no apology, and making someone handle soaking wet laundry alone while acting as though they're the inconvenience. Customer service costs nothing, and this experience showed a complete lack of it. Since this business only has one location, I was surprised to find that the website photos looked nothing like the laundromat I walked into. The difference between the advertised appearance and the actual facility was significant.

Blue Wave laundry is a wonderful, local, MWBE with good location, Staff, service & price…read more At little to no extra expense, they will wash your clothes like your MaMa did! They're folded so nicely, that if you unpack them right away, you barely need to Iron. Provide your own hangers & they'll send them back like That Professional & Friendly Staff also accommodate & support in-store customers as well. I highly recommend them & have referred them to others/business for bulk service. Peace. Cato

This is my second time coming to this laundromat and only because i'm waiting for the washer in my…read moreapartment to get fixed. Both times I have come here, the attendant (female the first time and male the second time) were both very helpful and friendly to myself and to others. Although this might not be a "high-end" laundromat (i don't know if those even exist) it fulfilled the job I needed it to do; CLEAN MY CLOTHES! I have no complaints, except that currently the LARGE dryers have someone's dried clothes sitting in them and no one is able to use them. They should be removed by the staff so other customers can use them (or these people need to come get their clothes). Overall I've had no issue. **EDIT: Once my clothes finished washing, I spoke with the male attendant and he kindly removed the dried clothes that were sitting in the large dryer for the last 45 minutes so I was able to use it to dry my clothes.

Mold and mildew in EVERY MACHINE! THOUSANDS of washes and never cleaned. Don't submit your family…read moreto washing their clothes in mold. This is toxic and unacceptable

This is the closest place to my apartment to do laundry. I have machines in the building, so I only…read moreuse these guys when I'm busy for wash-n-fold. Pros -- always clean and the help is friendly; there are plenty of machines; it doesn't have that typical "laundromat" smell; and the wash-n-fold service is consistent, even with weird requests for hangers, bleach, softener, etc. Cons -- wash-n-fold service is expensive... I think almost $1.75/lb. the delivery charge -- especially since i'm down the street -- is also ridiculous. compared to other places in the area, i'd rather do my laundry here (if I didn't have it in my building)... if they could cut down their wash-n-fold price, i'd consider doing more of that too.

Terrible! The woman is so rude!! And they are always closed even when it says they are open! She…read moreonly wants your business when its convient for her or if you are will to pay the extra to have them do your laundry. Ive stopped there 3 times, once it was just closed during the middle of the day with the open sign on, and the last time she told me she was closing early and that I couldn't do my own laundry there (after she let me bring all 5 bags to the door) I would have to pay to have them do it or go elsewhere. I left and will NEVER bother stopping at that place again!!!!

Michael and the team at SOAK are fantastic! Friendly, fast and efficient...clothes are all clean…read moreand perfectly folded, delivered to my door. SOAK wash and fold service can't be beat!!

Dropped off blankets to be bulk cleaned - they returned same day and clean and fresh. Price is…read morewell worth the service (drop off, pickup clean and dry and you save hours of time). Have been a few times, pleased every single time.

Everyone needs a good laundromat, however, what about an outstanding one?…read moreY'know the kind I'm talking about, right? I'm in Brockton, Ma just outside of Boston and needed to do a load or two, my sisters machine being unavailable. Went to my trusty Yelp app and up popped Wash n Go. Plugged it in to GPS and wallah! Took me straight to DM Laundry....the DM stands for Dream Machine. Yah. I know I said Wash n Go, but there's been a change in ownership. Anyways I was just expecting the usual...y'know, imdifferent attendant if any at all, one or two malfunctioning machines, etc....But It Wasn't!!! Let's start with the amenities and there are many. Mon and Tues 15% of DML money, Wed 1/2 off wash n fold, Free Dryer Thurs, and my personal favorite: Coffee and donuts Sat and Sunday lThere's free Wifi and in rhe back, 2 pool tables. For the kids there's a bank of arcade games and a basketball machine also. Now thats how I like to do laundry!!! Speaking of which, the machines are brand new and you have the option of using coins or Visa/MC...talk about convenience at your fingertips. Signage is clear and takes a common sense approach. To me, however, the real asset is Ms (Awesome) Amalia. She is like the energizer bunny with a smile. A shining example that all laundry attendants should follow. She should teach a class. I also met David (He's a Vet... thank you for your service) ...very cordial, useful, and busy. Additionally, this is at least a 50% veteran owned establishment. In any case, I had a superior laundry experience and hope you will support this business because it makes doing laundry cool again.

It's a very spacious area with plenty of washers and dryers. The price to wash is a bit much... I'm…read morenot from this area so I don't know if it's considered a normal/fair price. $3.50 for the small washer & $5.25 for the large. Dryers cost $0.25 per 8 minutes (not enough time to completely dry a load). You have to pay $1 to purchase a card to use the machines and then you can add credit to the card using cash. There is an attendant available who is nice and willing to help even if you're confused about what to do when you first walk in. I gave 3 stars because although the area was okay, it ruined my mood to have to pay that much just to wash & dry one load of clothes.

" Good spot to do a quick wash" This place is a good spot…read morefor a quick wash. I use to come here more for big items that don't fit in my home washer . Like a comforter; when I lived closer to this area . Or I drop in if I have a big comforter and I am in the area . I definitely recommend this spot it's a good one for a quick wash ! They gave a parking lot that's free so parking is not an issue . That is a plus in this area .

This lady has some serious issues. I understand you want to close and go home but no point in…read morebeing a bitch. Trying yo get my last load of clothes out of dryer while this latino bitch was huffing and grunting like a cow. You close at 9.00 and maybe 901when I was walking out door.

I took my uniform here and when I came to pick it up, they said it was picked up 2hours ago and…read moredidn't know who they gave it too or anything. I had to repeatedly ask questions and see what I can do about it because the worker was basically just trying to leave it at that. Thankfully the person came back the next day realizing it wasn't theirs and I was able to get my uniform back but that was no thanks to the workers. I truly believe if the customer never came back I would have never got my uniform since they couldn't even tell me who they gave it to.

Very satisfying the machines really cleans your clothes great always someone available to help you…read moreand it's always very clean overall parking right at door a few eating spots are steps away just a great laundry day at dependable on DOT AVE

Our washer stopped working properly so we looked for a "decent" place to do our laundry. I saw the…read moreoutside and immediate thought it was going to be an overcrowded place. It looked tiny. I walked into one of the CLEANEST looking UNCROWDED places I've seen. The employees were wonderful and helped explain how to use the machines. One employee walked around and wiped down the tops of the washers where people dripped the soap. They have all sizes of washers available. Their prices seem pretty standard for washing machines and dryers. I WILL definitely come back to do my laundry here again! Thank you for having a decent place to do laundry that did NOT make me have anxiety.

If I could give this place a negative star I would. I just went there for the first time had…read moretrouble finding parking walked in to see what it looks like inside I brought my laundry got the change that I woman me machine and said are you doing laundry here and I said I was gonna and she said well the quarters need to stay in the building!! Can you believe that I took my quarters and I left I was about to do like 10 loads of laundry here and she was so rude and offputting I would never give this my business. I'm never coming back. I can't believe people even come here with that kind of attitude. The owner should be ashamed !