Had an issue with a designer Bottega bag not holding up to it's reputation. I received the most incredible, no hassle, attentive service from salesperson Jacquelyn P. She was efficient and I left a Happy customer after she exchanged it for a brand new one, exact bag. I really appreciate your great service . read more

If you're gonna lock the doors at 7:45 then put 7:45 as the time you close, not 8. Just drove 45 minutes to the Portland Nordstrom to pick up an item I had altered. Arrived at 7:50 and was told the store stops letting customers in at 7:45. So frustrating read more

Pretty uncomfortable experience shopping here yesterday. Visiting from out of town and roaming around downtown, I was excited to see a Nordstrom as I love my local ones. I walked in and went straight to the cosmetics section to check out their anniversary sale. Employees greeted me but as soon as I started normally browsing and turned a corner away from them, an employee quickly followed after me, clearly suspicious of me and observing my every move. Not with the intention of customer services needs, but to keep eyes on me. It was so obvious and so uncomfortable. I noticed this and immediately left the area where the cosmetics employee made me uncomfortable. My mother had a similar experience in the shoe section. I continued on to another cosmetics section, while observing the employee that had blatantly followed me and it was so clear that I was targeted by this employee. I get it, big city, crime has been an issue...I come from San Francisco, but geeeeze, I have never felt immediately hounded and followed like that at a Nordstrom ever and my mom shared the same sentiment with the employee in the shoe section. It's clear that employees at this location are not trained the same way and/or do not understand the difference between loss prevention and blatant racism/prejudice when Brown/Black folks walk into the store. Observing this particular employee from a distance, it was so obvious who she very selectively chose to follow and keep eyes on. I worked retail in my early teen years, I understand asset protection is also a goal, but this was flat out obvious and blatant discrimination, which was sad. Feeling repulsed and like I didn't want to give them my business based on this one interaction, I continued shopping anyways because I won't allow one or a handful of prejudice employee dictate where I shop, nor will I generalize this experience to all of Nordstrom or Portland, but it was truly disappointing. Do better. I wish I could've gotten the name of the employees, both the White women who made us feel uncomfortable, and the other very sweet employees who made me feel truly welcomed after that experience. I appreciated the employees in cosmetics and the Women's department who felt genuine, helpful, and allowed me space to shop without hounding me or following me, particularly employees who are clearly from marginalized communities as well. This 1 star goes not for this Nordstrom collectively, but for the lack of training given to these employees particularly. read more

Betty and Hunter at the Perfume counter were extremely nice and helpful. I added a Watermelon flavored hand sanitizer just because they were so nice. read more

Nordstrom Downtown Portland - Jo Malone Perfume - Department Stores Near Me - Portland, Oregon

Let my cautionary tale be your warning: DO NOT BUY CHANEL AT NORDSTROM--especially not from John A., who should consider a career in improv because his sales pitch was a work of fiction. I came in looking for shoes for an event. John A. enthusiastically pushed a pair of Chanel loafers on me, even though I noticed they already looked a bit worn. The leather was visibly wrinkled on top and there were faint scuffs on the heel. I asked if they were used--he laughed and said, "Oh no, that's just the look." They were still beautiful so I tried them on- the minute I put them on, the shoes made audible puffs of air sounds. Every. Step. Sounded. Like. Flatulence. I brought it up to John (mortified), and he assured me, "That'll go away once you wear them a bit. Just wear them around the house--if it doesn't go away, you can return them." I wore them around my home, waiting for the sound to go away but there was no way I could wear these fart sounding shoes in public. I decided to return them. But, alas I was lied to by John and mortified a second time when I tried to return them. Suddenly, multiple associates and the worst offender of all Courtney Posey the store manager, hit me with the super stuffy, "That's not part of our brand partnership with Chanel, and John should have told you that." WELL HE DIDN'T. In fact, he told me the exact opposite. It was a bait and switch--one that ended with me owning $1,475 shoes that sound like whoopee cushions. I asked to see another pair to compare. They brought one out--it also had scuffs on the heel and wrinkled upper leather. So if "the look" is "gently pre-owned by someone in a hurry," then sure, John wasn't lying. But when that same look became the reason they wouldn't accept the return? I'm sorry, what? I asked to take a photo of the shoes side by side so I could escalate my concern that my shoes looked no more worn that the new pair when the manager scoffed at me at told me "I'm not allowed to take a photo of Nordstrom merchandise" (which is obviously not true because who hasn't sent a photo to a friend of an item with the text "do I need this"?). When I tried to take a quick photo anyway, she threatened to have me escorted out by security. If John A. had been upfront and honest and said, "Hey, once you wear these around your home, even for five minutes, you're stuck with them--fart noises and all," I would've walked away and not bought these shoes. Moral of the story? Buy Chanel from Chanel, not from a place that gaslights you while your shoes audibly betray you in public. Not from a place that makes you feel like some kind of criminal for what should be standard customer service. I used to connect Nordstrom with top tier customer service, and it was the reason I'd buy things from them over the brand itself. I don't know if they've just gone downhill or this is isolated to their snobby "brand partnership with Chanel", but I've never been so disrespected and I don't think enter that store again. read more

Nordstrom Downtown Portland - Department Stores Near Me - Portland, Oregon

Went in for an interview and "Hannah" the manager i'm assuming gave my interview although was yawning and seemed to be falling asleep? Overall a waste of my time because they called me saying they went with another candidate same day but the role is still up on indeed. Super unprofessional read more

I had a great experience working with Nolan L. today. He was very knowledgeable about Kiehl's and Armani skin/beauty products and overall just had the best customer service that made me want to bring all of my belongings from other departments to him! I hope you recognize employees that stand out like this! read more

***Update 7/16/2023*** Returned to this Nordstrom for mother-daughter makeovers again, with the same daughter I was here with in 2017. And, boy, has a lot of the makeover policies changed here in the past six years. But you know what hasn't changed? Nordstrom's excellent attention to detail and stellar customer service. So apparently nowadays, when you get a makeover at any cosmetic counter here, they "recommend" you buy a minimum of three of that cosmetic brand's products. (In the past, there was no obligation to buy, and they even gave you free samples often). I guess this is but a sign of the times now. When we were there, there was an opening at the MAC counter, and as luck would have it, there were two employees/cosmetic reps there, available to do the makeovers for my daughter and me. As luck would have it, I had Nolan do my makeover - and he was fabulous! My kid and I loved the whole makeover experience, and although we weren't MAC fans in the past, we feel that the brand has revamped itself over the years, and we were both impressed with their product line and the quality of the products. And Nolan was wonderful; not only did he do a great job with my makeover, he gave me a discount because it was my birthday. That was super nice of him. read more

Nordstrom Downtown Portland - Post-makeover for my daughter & me! - Department Stores Near Me - Portland, Oregon

Went to buy a bra there since I was downtown en route between appointments. They sized me (the Pencil Test "estimates"your size now, they do not measure) and knocked themselves out to find a bra that fit. The salesperson had only been there 2 weeks and worked very hard to find the right size and the manager was very helpful also (May 11, 2026, early afternoon). I'll be back! I used to go there all the time before moving and forgot how helpful they were! read more

Horrible and most unprofessional service from an employee at the EBar. I will never go there if I see her working. She was on her phone, didn't give eye contact Pushed my salad to me, which hit the tip can. She seemed miserable. Not my problem and you don't treat customers like that. Not even a 1 star experience but I couldn't proceed without a rating. read more

This review is for Matthew in the women's shoe department. NICEST salesperson ever. So kind and upbeat-my mom and I adore you. 10/10 recommend Matthew read more

We were warmly greeted and assisted at the Men's shoe department by Jamie, who even remembered my name when we returned an hour later! The set-up is organized and clean throughout the store, including the restrooms, which seemed to be cleaned regularly. Clothing, shoes, accessories were well-organized and nicely displayed. Mannequins, too, were well groomed, with plenty of ideas for someone looking for a new outfit or look. read more

Came here to try on some suits with my partner and get him fitted - the ladies working in the suit department were very kind & helpful! It was a wonderful experience! I also went to the customer service desk because I was having some issues with a Nordstrom Gift Card I received for xmas (it was bought at Safeway, I recommend buying gift cards directly from Nordstrom instead). They were great and figured out the gift card issue right away. The customer service was above and beyond! Thank you! read more

My girlfriend and I visited Portland to celebrate our birthday weekend. We went to the cafe to have a quick but nice lunch. We both had mentioned we were visiting from the Bay Area to celebrate our birthdays. Towards the end of our lunch, this wonderful group of employees provided us a complimentary cookie and sang happy birthday to us. So kind and thoughtful. We appreciated the thought and singing. read more

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Have always been a fan of Nordstrom for their variety and selection of handbags, jewelry, clothing, and of course, shoes. The downtown store is definitely smaller than the Clackamas and Washington Square stores, but I'm happy it's still here for those times when I need to pick up a gift or a new accessory for an occasion, and I don't feel like trekking out to the burbs. That being said, the offerings are greatly scaled back. Stopped in right after Christmas to try on a pair of Ugg faux fur slippers that I saw online as part of their Half Yearly sale. They were just as cute in person and I fell in love immediacy. Unfortunately, they didn't love me back so I had to do a catch and release. Since I had already paid for parking, I decided to peruse the boots as I'm always looking for classic black leather boots that are also comfortable. The sales lady appeared in a nano second, almost as if I snapped my fingers and poof, there she was. At first I was put off by how curt and quick she was - and this coming from a Jersey girl - but when I decided to just go with her flow, I realized that this lady really knew her shoes and feet. She had sized up my needs, no pun intended, without me telling her my "feet issues" and requirements. For kicks, I asked to try on several other boots, in addition to the one bootie we both thought would be best. Hey, I like to have options! After trying them all on, the first boot was the one, the only one. All of this took less than 10 minutes. Talk about efficient. Since my Parking Kitty still had 20 minutes, I wandered over to the jewelry and accessories, usually my downfall. There was hardly any inventory. I was really surprised. Not sure if this was due to post holiday sales or they just aren't stocking slot these days. Many stores downtown are struggling with the decline in shoppers as the volume of street people and homeless continues to increase. I'll continue to shop here a few times a year to support this location; I don't want it to go the way Macy's did. The customer service is still great. The selection, while not huge, runs the spectrum of affordable to high priced designer, rare in Portland. Nordstrom, please stick around! read more

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Nordstrom had great customer service. There were lots of friendly employees who helped us out in the Chieu section, beauty section, and designer bag section. I was really pleased with the options that they had, and we bought several things. read more

Popped in to grab some eyeliner. Right away I was greeted by a lovely woman in the Lancome department. She was very helpful. I've been to this location many times. Nice clean facility with lots of security which makes you feel safe being that it's in the heart of the city where lots of chaos happens. read more

I love this location and am grateful that downtown has a Nordstrom! It is right across the street from Pioneer Square. It's beautiful during the holidays when the tree is lit! The staff are consistently attentive. This location doesn't have the widest selection, but there is a Chanel and Gucci boutique. I would say they have the basics covered with the ability to order whatever you need. They also have a cafe on the second floor and a coffee walk up on the outside. read more

I always find this store hit or miss for clothing merchandise but it's my go to for Jo Malone and Tom Ford scents. They always have the goods! Store is mostly clean. A lot of staff and security walking around. Most are very attentive staff are very friendly and helpful. You can use your iPhone app to use your points towards purchases. It's super easy. Parking garage validation is only for a specific garage. (So sorry I cannot remember what she said) So we ended up paying for the one we parked in. ‍ Overall pleased. Will return. read more

I was lucky enough to connect with Andrea, a makeup artist at this location and talk to her about my beauty needs. I'm a mom without a ton of time, so I want skincare and makeup products that are easy and pack a punch. She gave me recommendations from the high to low end of my budget with the benefits of all. Some of these have become staples in my routine, including the CT magic cream and eye palette. I cant thank her enough and look forward to working with her for literally all of my beauty purchases going forward. read more

Nordstrom Downtown Portland - My CT faves! - Department Stores Near Me - Portland, Oregon

my friend lost her drink there and a lovely worker gave us $6 since one of her coworkers threw it away 10/10 would reccomend read more

Morgan helped me out over the phone! She is so nice and portrayed excellent customer service. She went as far as to take down my name and number to call me back with an update about my question. I really appreciated the extra effort she took, she was very kind. read more

Great selection of designer authentic goods. I like this location because it's only one designer spot in Portland. (I am talking about European designers) Bought here my Versace bag, Zanotti shoes, Hugo boss etc... When guy was packing my Versace bag he damaged my soft leather with the chain, when I got home there was deep mark on the leather. Good beauty department, clothes are horrible most are for some teenagers. read more

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Just had the best shopping afternoon at Nordstrom's downtown Portland. A fun DJ was spinning records, that was awesome for the vibe. The Channel makeup artist, Nolan L, was so helpful and knowledgeable. I received a lovely floral bouquet that I'm now enjoying at home. James Rankine in the womens' shoes was also really helpful and kind. Hats off to Christine who did her best to find me the perfect purse, she even took me to a different floor to see if she could help me find what I needed. I've been a Nordstrom card holder since 1976 and this downtown store is rockin' it with the best employees read more

Been a customer for decades and using my debit card as a Nordstrom card per their agreement. I got notice today my card will be cancelled and I can apply for a credit card to the tune of nearly 36% interest!!!!! Seriously, that is soooo wrong. I will not be applying. read more

My kids were on Spring Break and we decided to take a weekend trip to Portland from Seattle. Not all locations carry certain designer brands. I called ahead to inquire on a pair of designer sandals and was dispatched to Corey H. I was told these sandals had to be order and mailed to the store. He explained the process to me, and I paid for the expedited shipping (which was still less expensive than the tax here in Seattle). I needed these sandals for a wedding in TX next month. Corey was able to secure the sandals for me and was very patient and understand about my complex situation. His calm demeanor put me at ease and transaction went very smooth. Thanks Corey for your great service. read more

I go to the Nordstrom in Downtown Portland for the luxury goods - and tax free shopping! The staff is always very good, especially in the boutiques. You can actually have purchases to be held there for pickup. I'm not as planful to do that though. I usually focus on Chanel, Gucci, and Salon shoes. The store isn't very big, and their options tend to be limited. I wish they can increase their inventory dramatically. (Wishful thinking) Otherwise, I generally don't look at the other departments. I find the store to be darker and more claustrophobic. I don't like spending time in it unless I have to. I go to the Washington Square store for all the other departments. read more

Nordstrom customer service is gone and not what it used to be. I recently purchased a dress and wanted to shorten it. The alterations wanted to charge me $40 for it, which was not right since as I remember Nordstrom alterations were free if the item was purchased at the store. The lady from the alterations would not listen and could not give me an explanation. I ended up returning the dress! And I won't be shopping there again. I have other options. read more

Dont go if person of color, they will racially profile you, We decided to go on a little road trip to Portland, drove 120miles from Tacoma Wa, just wanted to Distress and go shopping like any person our age would, but i never felt so uncomfortable. From the moment we walked in Security started following us including regular guards and secret shoppers, we never talked about money and this white cashier lady was like if "You can't afford it this, this store ain't for you". They had no right to make us feel so uncomfortable, (assuming our salary blacket based upon race) at the end of the day we're customers and we should not be treated like thieves because we are Mexican or black. Definitely not coming back here! read more

David in the men's department is officially my new fashion consultant. I visited the men's department to get a few pieces as I am starting a new job and wanted to look more professional. David's knowledge of items in and out of his department allowed me to find great pieces and get the most out of my clothing budget. Additionally, David invited me to bring in some of my old suits to show me how I could wear those items with my updated look. With Mina's help in alterations, we were able to breath new life into my old suits and really complete my collection. Thank you David and Mina for giving me confidence in my look. I'll be seeing you both again soon. read more

This review is for my experience shopping at the Beauty section today in the evening. I feel really bad that I can't remember the person's name who assisted me but their pronouns were they/them and I feel like their name was something like Brandon but I'm horrible with names. I was told there would be something at the bottom of my receipt to review my experience but sadly I'm not finding a way to do that. I came in and asked where their Clé de Peau section was, sad to find they didn't have one at this Nordstrom. The person helping me explained that they no longer carry that brand in Portland Nordstrom and only had unopened, returned products. I was really bummed out about that, I'm 35 and I used to like Mac before their products went downhill, I also love Bobbi Brown for some things but one day a nice person in the Bellevue, WA location introduced me to Clé de Peau and I've been hooked ever since. I've tried so many of the upscale, mid-priced brands & even some of the lower end and nothing lives up to Clé de Peau, believe me I've tried to find others now that it's so hard to find at Nordstroms but even Bobbi Brown and Ogee are crap compared to Clé de Peau. Clé de Peau concealers & foundations melt into your skin like butter. I feel it's a huge mistake to not carry it in all the stores because if you haven't tried it you'll never understand. ANYWAYS, luckily I knew the name and shade of the product I wanted and they set out to help me order it, they even found it in stock at the mall near Tigard but I hate driving all the way up there. Traffic is HELL all the time and we are in Vancouver, WA- sadly they shut down their Vancouver Mall Nordstrom so I have to drive into Portland for any Nordstrom shopping, it's far enough in traffic (which is present at all hours they are open on the freeways) to get to downtown, we never want to double that drive time (or more) to go to the other one so online ordering it was! We got to chatting as they helped me place the order, I had a lapse in paying attention because we were talking about their recent move from Texas and our recent move back to the PNW from NC. We bonded over crazy hot weather stories loUnfortunately I didn't catch that the system had forgotten my current address! Before I knew it I was getting a receipt and had to ask where it was being sent! I felt to bad but they assured me it was fine and they would get it sorted. It turned out that even the email associated with my account was incorrect (this actually happens often, for some reason Nordstrom's system always reverts to an old email address that I no longer can access, it happens over and over). For some reason they couldn't just return it they had to call customer service and were transferred 3 times before they could put the return through. I felt bad but they were so kind about it and very patient. Once customer service finally confirmed the return they updated my info and got the product repurchased. I used to go to Nordstrom for so many reasons, I grew up going there, I was taught this is where quality and customer service was. I feel that Nordstrom has gone downhill over the years, especially with their return policy's and holding policies now, they used to be a standout- now they are just a letdown. It's in-person customer service that made this experience shine for me and made me want to come back. Nordstrom- please continue to hire people who are kind and actually care about your customers like the person who helped me today. PLEASE promote from within instead of looking elsewhere. You have a really awesome employee right under your noses. My interactions with this employee brightened my day. They were so kind and attentive and knowledgeable about the products, even products the current store doesn't sell. They had on red sparkles on by their eyes. I really want to thank them. They gave me some samples as a sorry for the delay, it wasn't necessary but made the experience even more lovely. Thank you! P.S. PORTLAND NORDSTROM NEEDS CLÉ DE PEAU! read more

Great customer service. Clean and very organized. Sales associate was super helpful. read more

Recently visited Portland, Oregon in hopes of getting some tax free shopping done! We visited two Nordstroms while in Oregon the first being the one in Downtown Portland which has some higher end options including Chanel (I believe this is the only place you can purchase Chanel accessories/bags in Oregon). Walked in and they had 3-5 bags on display and when asked about additional bags they mentioned what they have on display is all that is available. They had 6 people working behind the counter yet so little bags to sell. The SA was very helpful with answering my questions and they did have earrings (luckily I asked) but the low review is mostly for their stock. Probably the lowest amount of stock I have ever seen at a store. The same stock issues continued throughout the rest of the department store. General shoes were not available in common sizes and there wasn't a huge selection. The options at Washington Square are more varied (seems like a newer store, more stock, brighter lighting) and Downtown Portland seems to really be a museum of higher end designers but with little stock. If you're coming here to look for a specific item I wouldn't count on it, but it's not a bad place to swing by if you just want to browse and happen to be Downtown. read more

I'm so disappointed! What happened Nordstroms? I so wanted to find a special dress for my brother's wedding and some vacation outfits. The service is not what it used to be. The selection and quality is also disappointing! Where did all your amazing buyers and top notch sellers go? I drove all the way from Happy Valley to be met with a lack luster experience that Nordstrom's Rack or Macy's would have delivered at half the price and a time saver in driving! Go to Marios if you value customer service and special and stylish fashion pieces! read more

Never have I ever been so disappointed with Nordstrom on my first encounter. I walked in with my personal scooter and was told I could not have my scooter in the store and was asked by the security person to leave it outside. I explained that this is my personal scooter and don't want it stolen. It was an expensive purchase. I walked out after he said I couldn't have my belongings in the store. So enraged, I turned around and went back in and immediately asked for the store manager because I came in specifically to make a purchase and I was not going to be turned away. Thankfully, the manager allowed me to have my scooter in store. Carey M. from Estée Lauder was amazing. I explained that I was really upset with the first encounter of entering the store which is why I'm turning my original 1 star review to 3. Thank you Carey for turning my frown upside down. That lady needs a well deserved raise. read more

I'm writing this review to specifically highlight the exemplary service I received from Grayson, brand ambassador, at the Trish McEvoy makeup counter. Graysons ability to listen to the prospective customer is an asset to any organization. Kudos to the hiring Manager. Excellent job Grayson!! You brighten our downtowns darkness. read more

A very, positive experience actually it was more than that so there was really a way that I could know what good Italian P448 Portland Oregon On top of helping me I was sure appreciative about real, genuine & totally 109% sincere friendliness to help my focused or goal oriented towards being on a bicycle with Vikram/ Vibram spungy shoe lining for padded comfortable walking ‍ & riding my bike to Powell's Books for some fun read more

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This is a very small Nordstrom that has a pretty poor selection, but worst of all, the staff in the men's section is aloof and unhelpful. They love sitting around and talking to each other without checking in to see if you need any help. Aside from checking out, God help you if you need to ask a question... read more

Poor customer service. Racist sales people at the make up counter. Nordstrom was the gold standard for customer service but this location has dropped the ball. Management needs to step up and retrain employees on customer service and diversity training. Make it known you will not tolerate racism of any kind towards customers. Huge disappointment and won't be coming back. Bummer. I would like to add the worse make-up counter sales person was the oldest lady there with brown hair. She was working on 1/18/21 at around 4:30pm. She needs to be retrained or a put in a different position where she doesn't have to interact with customers. read more

Shopping for a semi-formal event brought me to the Downtown Portland location the evening of Thursday, July 8th. The store's physical arrangement seemed slightly out of sorts, which I eventually understood to be preparation for the upcoming Anniversary Sale. Also, my two-year-old son was with me, which tends to make shopping a bit of a challenge. Despite these obstacles, I still had an exceptional experience that I'd like to share with anyone who will listen. We started in the children's department, where I found a complete outfit for my son. Erandy also offered my toddler a balloon and squishy toy, which kept him decently occupied for the rest of my time in the store. We then proceeded to Women's Shoes, where Walker helped me decide on a pair of sandal flats. He reassured me that our shoe choice was appropriate for the event since I will be chasing a toddler around, which was exactly what I needed to hear. Lastly and our way out, my little shopping buddy pointed out a small gift for his dad in the men's casual department. Jacob enthusiastically offered to gift wrap my humble purchase, and explained the upcoming Anniversary Sale. Once upon a time almost twenty years ago, I was an All-Star salesperson for this company. I've said it repeatedly since, and I maintain: Nordstrom is a great place to learn how to sell, but it is the absolute best place to learn customer service. Thank you for proving me correct time and time again. read more