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    Nordstrom

    3.7 (282 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Heather D.

    Let my cautionary tale be your warning: DO NOT BUY CHANEL AT NORDSTROM--especially not from John A., who should consider a career in improv because his sales pitch was a work of fiction. I came in looking for shoes for an event. John A. enthusiastically pushed a pair of Chanel loafers on me, even though I noticed they already looked a bit worn. The leather was visibly wrinkled on top and there were faint scuffs on the heel. I asked if they were used--he laughed and said, "Oh no, that's just the look." They were still beautiful so I tried them on- the minute I put them on, the shoes made audible puffs of air sounds. Every. Step. Sounded. Like. Flatulence. I brought it up to John (mortified), and he assured me, "That'll go away once you wear them a bit. Just wear them around the house--if it doesn't go away, you can return them." I wore them around my home, waiting for the sound to go away but there was no way I could wear these fart sounding shoes in public. I decided to return them. But, alas I was lied to by John and mortified a second time when I tried to return them. Suddenly, multiple associates and the worst offender of all Courtney Posey the store manager, hit me with the super stuffy, "That's not part of our brand partnership with Chanel, and John should have told you that." WELL HE DIDN'T. In fact, he told me the exact opposite. It was a bait and switch--one that ended with me owning $1,475 shoes that sound like whoopee cushions. I asked to see another pair to compare. They brought one out--it also had scuffs on the heel and wrinkled upper leather. So if "the look" is "gently pre-owned by someone in a hurry," then sure, John wasn't lying. But when that same look became the reason they wouldn't accept the return? I'm sorry, what? I asked to take a photo of the shoes side by side so I could escalate my concern that my shoes looked no more worn that the new pair when the manager scoffed at me at told me "I'm not allowed to take a photo of Nordstrom merchandise" (which is obviously not true because who hasn't sent a photo to a friend of an item with the text "do I need this"?). When I tried to take a quick photo anyway, she threatened to have me escorted out by security. If John A. had been upfront and honest and said, "Hey, once you wear these around your home, even for five minutes, you're stuck with them--fart noises and all," I would've walked away and not bought these shoes. Moral of the story? Buy Chanel from Chanel, not from a place that gaslights you while your shoes audibly betray you in public. Not from a place that makes you feel like some kind of criminal for what should be standard customer service. I used to connect Nordstrom with top tier customer service, and it was the reason I'd buy things from them over the brand itself. I don't know if they've just gone downhill or this is isolated to their snobby "brand partnership with Chanel", but I've never been so disrespected and I don't think enter that store again.

    Post-makeover for my daughter & me!
    Nancy H.

    ***Update 7/16/2023*** Returned to this Nordstrom for mother-daughter makeovers again, with the same daughter I was here with in 2017. And, boy, has a lot of the makeover policies changed here in the past six years. But you know what hasn't changed? Nordstrom's excellent attention to detail and stellar customer service. So apparently nowadays, when you get a makeover at any cosmetic counter here, they "recommend" you buy a minimum of three of that cosmetic brand's products. (In the past, there was no obligation to buy, and they even gave you free samples often). I guess this is but a sign of the times now. When we were there, there was an opening at the MAC counter, and as luck would have it, there were two employees/cosmetic reps there, available to do the makeovers for my daughter and me. As luck would have it, I had Nolan do my makeover - and he was fabulous! My kid and I loved the whole makeover experience, and although we weren't MAC fans in the past, we feel that the brand has revamped itself over the years, and we were both impressed with their product line and the quality of the products. And Nolan was wonderful; not only did he do a great job with my makeover, he gave me a discount because it was my birthday. That was super nice of him.

    Staff employees who sang happy birthday.
    Lorraine L.

    My girlfriend and I visited Portland to celebrate our birthday weekend. We went to the cafe to have a quick but nice lunch. We both had mentioned we were visiting from the Bay Area to celebrate our birthdays. Towards the end of our lunch, this wonderful group of employees provided us a complimentary cookie and sang happy birthday to us. So kind and thoughtful. We appreciated the thought and singing.

    I love these Ugg slippers but they didn't live me back!
    Kim G.

    Have always been a fan of Nordstrom for their variety and selection of handbags, jewelry, clothing, and of course, shoes. The downtown store is definitely smaller than the Clackamas and Washington Square stores, but I'm happy it's still here for those times when I need to pick up a gift or a new accessory for an occasion, and I don't feel like trekking out to the burbs. That being said, the offerings are greatly scaled back. Stopped in right after Christmas to try on a pair of Ugg faux fur slippers that I saw online as part of their Half Yearly sale. They were just as cute in person and I fell in love immediacy. Unfortunately, they didn't love me back so I had to do a catch and release. Since I had already paid for parking, I decided to peruse the boots as I'm always looking for classic black leather boots that are also comfortable. The sales lady appeared in a nano second, almost as if I snapped my fingers and poof, there she was. At first I was put off by how curt and quick she was - and this coming from a Jersey girl - but when I decided to just go with her flow, I realized that this lady really knew her shoes and feet. She had sized up my needs, no pun intended, without me telling her my "feet issues" and requirements. For kicks, I asked to try on several other boots, in addition to the one bootie we both thought would be best. Hey, I like to have options! After trying them all on, the first boot was the one, the only one. All of this took less than 10 minutes. Talk about efficient. Since my Parking Kitty still had 20 minutes, I wandered over to the jewelry and accessories, usually my downfall. There was hardly any inventory. I was really surprised. Not sure if this was due to post holiday sales or they just aren't stocking slot these days. Many stores downtown are struggling with the decline in shoppers as the volume of street people and homeless continues to increase. I'll continue to shop here a few times a year to support this location; I don't want it to go the way Macy's did. The customer service is still great. The selection, while not huge, runs the spectrum of affordable to high priced designer, rare in Portland. Nordstrom, please stick around!

    My CT faves!
    Beth J.

    I was lucky enough to connect with Andrea, a makeup artist at this location and talk to her about my beauty needs. I'm a mom without a ton of time, so I want skincare and makeup products that are easy and pack a punch. She gave me recommendations from the high to low end of my budget with the benefits of all. Some of these have become staples in my routine, including the CT magic cream and eye palette. I cant thank her enough and look forward to working with her for literally all of my beauty purchases going forward.

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    We appreciate this feedback and will share it with our teams. - Trevor

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    Nordstrom Reviews in Other Languages

    Ask the Community - Nordstrom

    Is there a Prada store inside? Looking for Prada handbag.

    No. There is Chanel and Gucci. And about 2 blocks away is a much bigger Gucci, LV, and a couple more nice stores

    How's their Jimmy choo 👠 selection here?

    Is there a big Gucci selection for men?

    Not really. This is a small Nordstrom’s.

    Best place to park?

    Try to get a place on the street (not easy!)

    Do they carry Cartier? I am looking for a Cartier bracelet.

    Not sure. Best call and ask. Sorry.

    View All 6 Questions

    Review Highlights - Nordstrom

    Came here to try on some suits with my partner and get him fitted - the ladies working in the suit department were very kind & helpful!

    Mentioned in 9 reviews

    Read more highlights

    Adorn - Jewelry !

    Adorn

    4.6(68 reviews)
    3.7 miBeaumont - Wilshire, Northeast Portland
    $$

    Nicely curated boutique with helpful staff. Pricing from moderate to slightly higher.read more

    Lovely boutique on NE Fremont with LOTS of clothing in various styles, and a large selection of…read morejeans against the back wall. Clothing is high quality and so expect the price tag to reflect that. They also sell accessories like affordable jewelry from local artisans, unique scarves, shoes/boots/sandals and even an assortment of wonderful hand reams and candles that smell so good! The other day I had to buy a pitchuli scented candle because it reminded me of my youth! Like any store, some of the clothing works for me and some doesn't. We all have to know our own bodies and what fits best. What I like about adorn most is that they have a variety of styles because they know women's bodies come in a variety of shapes! I try to stop in several times a year to see what's new, when I need a special outfit or a gift for a friend. This week I bought a pair of Mia slides that are waterproof, perfect for after my swims, and they have a Birkenstock footbed making them super comfortable with support for my feet. Love them! Just $30 and in a very on trend rose gold color with white buckles. Wore them to the pool the next day and a little girl complimented me! Too cute. My only complaint is that the store is so packed with items that when trying on shoes, there was nowhere to put the boxes while trying them on in front of the mirror. A sales clerk ended up vclearing off a stool so I could place my potential shoes there as I tried on different sizes and styles. They have several locations (downtown, SE Clinton) and it's worth visiting them all!

    Photos
    Adorn - Shop Adorn's denim wall - Portland Oregon

    Shop Adorn's denim wall - Portland Oregon

    Adorn - Well stocked boutique

    Well stocked boutique

    Adorn

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    House of Lolo - Textiles and home decor

    House of Lolo

    3.8(26 reviews)
    0.4 miPearl District
    $$$

    A fabulous boutique like one you would find in NYC or San Francisco, not typically in Portland…read more The clothing and accessories are carefully curated, bringing together a refined collection of high quality items in shades of black, cream, gray, camel and white. The prices are in the high side, especially for Portland, but a cashmere cardigan for $400 is the going rate. The boutique is bright, clean and has an industrial vibe. It's easy to browse through the racks of clothing which line the parameter on racks in a color coordinated fashion. The cashmere dresses are scrumptious! Beautiful in color, texture and style; refined elegance, classic, timeless. Even cashmere loungewear, perfect for staying comfy and warm during these long days spent at home. Kayla, the young woman working that day, was super helpful and pleasant. She easily engages in conversation and provides assistance, if that is your mode of shopping. And also gives one the freedom to browse at their leisure with no pressure to purchase, which is my preference. We visited on MLK Day and were there specifically to see what Oliveve handbags were available since I had recently come across this brand while shopping at the House of Lolo in Palm Desert. Kayla immediately recognized my Jasper bag! The Oliveve bags have a modern design, clean lines, and my bag is made of neutral colored pebbled leather. It's the perfect bag to use while shopping as it is a cross body style yet as large as a tote and holds a lot. That day there was only one Olivevebag available, a black handbag with tan wrapped handles, and my friend immediately claimed it! I'll have to go online (Oliveve.com) to buy my next one, the black oiled Italian leather Eva bag, which I've had my eye on for a few months. In addition to the clothing, they have a small selection of unique jewelry and other accessories like boots, tassels to add to your handbags, hats, belts and scarves. Even a small but unique selection of home decor items like textured throws, pillows, candles, woven baskets and trays, perfume and vases.p to adorn your home. Located on NW 11th in The Pearl District, it's around the corner from the main shopping area so unless you know it's there, you may not stumble upon it. It's worth seeking out if you want to add quality clothing to your wardrobe that you can wear season after season. And while you are there, definitely check out the jewelry, boots and the Oliveve handbags!

    You know you are in the Pearl District when you step into a spacious shop with little and very…read moreexpensive inventory. There really is not that much to choose from as the theme here is obviously minimalist. The few things they do have are lovely and for me, priced completely unreasonably. Like I am going to spend almost $1000 on a wool trench coat with some leather trim? Sure, it's a sharp looking coat. But good God, I know we are in the Pearl but is anyone going to spend that much? Maybe I am just not hip with the times and people really do spend that kind of money on a random coat, if so, I beg your pardon. It would be cool if your shop had goods that "normal" people like me, I know I am throwing the term normal around quite loosely but folks probably get my gist. My budget for a really nice and very unique coat is more like $500.00 Unless you are selling Versace or something, consider rethinking your price points. It's just that I see so many shops like this come and go because nobody is going to really shop there. 2015 - Review # 98

    Photos
    House of Lolo - Interior

    Interior

    House of Lolo - Interior

    Interior

    House of Lolo

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    Communion - Local men's and women's boutique with brands like RVCA, Rains, Cheap Monday, Brixton, Just Female, Rollas, Neuw, Bridge&Burn to name a few.

    Communion

    4.0(27 reviews)
    2.6 miHawthorne, Richmond, Southeast Portland
    $$$

    Beautuful clothing. However all of the prices/size tags were all pushed deep inside the garment…read moreand not easy to find. It seems odd to do that. Prices are up there. Did not notice any service happening. Limted sizes like small and Meduim on some items. The owmer/manager responded to my review below by stating they are a small store and sell out of sizes since they only get 8 of each. They still have limted sizes. I am not sure if the "why" matters if you go shopping and wear a large and there are none. I was not able to view the size or price tags without having to fish for them and pull it out so I could see. I found it annoying when shopping since buying clothes is the main goal. It is not an art exhibit. Maybe they do not know what it is like to be short and not able to easily view the tags. It is amazing how are unaware people people are of size differences. Yes, you can set your store up however you want. Just not every one will find it user friendly.

    Wow really cool and different unique brands here. Just stopped in and got a dress, team was…read moreincredibly helpful and friendly. They even gave me recommendations for other shops in the area, supporting their neighborhoods. Look forward to coming back. 10/10

    Photos
    Communion - Local men's and women's boutique with brands like RVCA, Rains, Cheap Monday, Brixton, Just Female, Rollas, Neuw, Bridge&Burn to name a few.

    Local men's and women's boutique with brands like RVCA, Rains, Cheap Monday, Brixton, Just Female, Rollas, Neuw, Bridge&Burn to name a few.

    Communion - Local men's and women's boutique with brands like RVCA, Rains, Cheap Monday, Brixton, Just Female, Rollas, Neuw, Bridge&Burn to name a few.

    Local men's and women's boutique with brands like RVCA, Rains, Cheap Monday, Brixton, Just Female, Rollas, Neuw, Bridge&Burn to name a few.

    Communion - Local men's and women's boutique with brands like RVCA, Rains, Cheap Monday, Brixton, Just Female, Rollas, Neuw, Bridge&Burn to name a few.

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    Local men's and women's boutique with brands like RVCA, Rains, Cheap Monday, Brixton, Just Female, Rollas, Neuw, Bridge&Burn to name a few.

    Adorn

    Adorn

    4.3(20 reviews)
    2.5 miClinton, Richmond, Southeast Portland
    $$$

    Adorn now has several shops in various Portland neighborhoods and it's easy to see why. They carry…read moreLOTS of women's clothing in various sizes and styles and always have a large selection of jeans. Clothing is high quality so expect the price tag to reflect that. They also sell accessories like affordable jewelry from local artisans, unique scarves, shoes/boots/sandals and even an assortment of wonderful hand creams and candles that smell so good! I had to buy a pitchuli scented candle because it reminded me of my youth and I used up the one I bought two years ago. Like any store, some of the clothing works for me and some doesn't. We all have to know our own bodies and what fits best. What I really like about Adorn is that they have a variety of styles - they know women's bodies come in a variety of shapes and we can't all wear the same styles! In addition to cloths, they have shoes, sandals, hats, jewelry, candles, soaps & lotions and even a few handbags. Inventory is always changing and at the end of every season, they have fantastic sales, like 50% off. Because I've had good experiences, when I see an Adorn boutique in any of the Portland neighborhoods, I stop in.

    I had the best experience here! Wendy was just amazing. She was very welcoming, told me to take my…read moretime browsing, wasn't pushy or aloof; she was genuinely helpful & really just made my time in the shop fun! She showed me how to style some of the pieces I chose & took the time to talk me through how to create a few different looks. Aiden (I hope I'm getting that right!) also helped me find THE perfect denim options, a real fit expert she even helped me find my true size! Both of these ladies were so lovely. I generally don't enjoy trying on clothes, but they really made it enjoyable. They gave me honest opinions on some looks, unlike most places that try to sell you on every single thing; they were focused on what worked best for me. Loved my time with these two & the pieces I left with. I know I'll wear everything, they won't just sit in my closet because I feel really comfortable & know how to style them. Will definitely be back!

    Photos
    Adorn
    Adorn
    Adorn

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    Nordstrom - deptstores - Updated May 2026

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