This review is specifically for the poor service I received over the phone today from Joanne in Women's fragrances. I was planning some Christmas shopping and I have a list of 3 perfume sets I am going to buy. It's busy I get it but I am going to call and check if you have what I want before going and finding out it's out of stock when I get there. She answers the phone and when I told her I wanted to check if she had a few item number in stock she seemed bothered and said she was busy with a customer. Fine, then why answer the phone? So, I told her I was happy to hold for someone else. She said everyone is busy. So not only did she not help me but she blocked everyone/anyone else from helping me? No Joanne that's not how business is done. I have many other choices to buy perfumes from at South Coast Plaza. Joanne your attitude was trash. Someone get this person away from the phone. It's holiday season and if you can't handle the hustle and bustle of the season, you're in the wrong field of work. read more

Came to return a jacket coat I bought as a last min thing for Christmas turns out the person Alex who help me with fitting got me a size to small but in the rush of things and it being last min not a big problem . Well a few weeks go by and I didn't wear jacket because didn't fit good so I coke to return it for a different jacket diff size . The staff in the men's department were helpful and brought the manager "blonde lady" didn't get her name but she was very helpful also took my exchange no problem. Quick easy professional got a full refund and stood around to look for another jacket and found one my size . Overall great experience 10/10 for customer service read more

Nordstrom South Coast Plaza - Not bad - Department Stores Near Me - Costa Mesa, California

I came shopping to the half yearly sale. We came here to buy a men's sport coat. Promptly , we were approached by Jose. He was helpful and knowledgeable. He helped us get the right suit for my husband. Jose assisted us in getting the suit tailored, and is getting It completed within a time period that fits our needs. I also bought some perfume, Chanel. Again, we were helped promptly and professionally. I've seen the negative reviews of this store. I have been frequenting this Nordstrom since 2000. I have Never received bad service or been made to feel anything but special. I will shop here forever! read more

Nordstrom South Coast Plaza - Jose, our suit sales expert, is in the center of this picture of the alteration room - Department Stores Near Me - Costa Mesa, California

I came looking for dress shoes to go with my dress uniform and found the perfect pair! They looked beautiful, and about $100. Was pretty happy. The guy who sold me the shoes also recommended an insole he orders online, Protalus which I tried and also found them to my liking. So that was pretty cool. read more

Customer service is excellent here, even the Nordstrom barista serving the best latte' here read more

Nordstrom South Coast Plaza - Department Stores Near Me - Costa Mesa, California

Up to today the 7th of Feb, I have not received my 2 items, check UPS, they said out to delivery?????

I love this nordy more than any other locations in OC because they have the most selections among all! They offer the more high end designers at this location too! And their order online and pick up in store is also a super easy process...they also offer curbside pick up as well!!! And their return policy is always unbeatable!!! Service at the location is always good and attentive! I didn't feel pressure to buy anything but they offered to give you help and idea... read more

I wrote this on google as well but I'd thought I'd write on Yelp too since people should steer clear of the personnel working at Nordstrom South Coast especially people of color The story is that I ordered something online from Nordstrom, a moncler polo. I don't usually buy moncler, it was a gift for my father. IT came and was too small. So we decided it was best to go in person to exchange the sizes. Upon my parents going to do this, (and they had the receipts for everything also they have the same name as I do so I wouldn't think it'd be an issue) they were accused of returning a 'fake'. First of all, not even sure where you'd get fake moncler and secondly, I wouldn't spend nearly $500 on one shirt for it to be a fake. Despite having the shipping receipt WITH them AND ID's that would prove they live at the address where the item was shipped (which is ridiculous that that's needed in the first place) they were met with hostility. The only reasoning I could come up with is that we are people of color and obviously I guess they didn't expect people of color to afford something like a designer polo. Again, i would never go around accusing a business of anything heinous but only after threatening legal action DESPITE having all documentation of buying the item at Nordstrom, then they relented After all this, THEY NEVER APOLOGIZED!!! My parents went their way and exchanged the item for a new Moncler polo which yeah obviously we can pay for. The fact that they accused my family of being criminals despite having documentation for everything is just total reasoning for them being biased and discriminatory. The Irvine location is probably better and not filled with self-pompous sales clerks with blatantly racist views read more

Absolutely the best customer service ever. I think I had the most fun shopping experience here at this Nordstrom. The staffs here helped me with shoes, makeup and bags. The ladies at Chanel and Dior makeup were so helpful and helped me with what I needed. I am definitely coming back with my friends. It's so worth it. I may shop less at Bloomingdales and Macy as the staffs aren't as attentive. read more

I was at this location in Nordstrom, and decided to take a peek on their huge selection of merchandise. This store is mainly known for the larger selections of merchandise, compared to their other locations, and somewhat lack of customer service. But this time, this visit was different. I was browsing in the Individualist department, when a nice woman, by the name of Gloria, who promptly greeted me, inquired if I needed assistance. I decided to try on something, that Gloria picked out, and it was a winner. Gloria is a prime example of what Nordstrom customer service truly is, and she's definitely a sales associate who exemplifies Nordstrom professionalism. Gloria is professional, courteous, friendly, and knew everything about the merchandise. I usually don't go to this Nordstrom location because of driving distance, but I'm now a customer for life because of Gloria. Also, a shoutout to phoung in alterations, she is the best!!! Excellent customer service and my experience was beyond impeccable. I will definitely be back at this South Coast Plaza location. read more

Shop somewhere else, so many things here I don't even know where to start. I never got my item delivered to my address and yet still charged me so I wasted $50 for nars powder.. big bummer. Customer service not the best anymore. I pick up shoes and pants and they're used and dirty. Then... i pick up my shoes at the designer counter where dior and Chanel shoes are I asked for help an Asian sales woman was at the counter doing nothing but playing with shopping bags at the counter not busy very snobby, rude, she ignored me the 1st and 2nd time waiting more then 10 min til the 3rd time I had to yell for Someone to help me at the counter I was ready for check out She refused to help me. I dress well I always buy my shoes there.. I go again another day and there she is again with the same rudeness thinks she's superior. I wanted to buy designer and not even a "hello" "how can I help you" I asked for help same attitude she refused to help me and I have complaint about her don't know what's her problem.. oh man still can't believe she works there she's so unpleasant. read more

I would like to give the ladies in the Hourglass makeup department a sincere thank you for their helpfulness and friendly attitudes. I really liked the colors that were picked out for me and I will definitely be back. I was wandering around the makeup area kind of lost and not sure what I wanted and they were the first people to come over and offer to help which I appreciated. Plus, I love the makeup I purchased! Thank you!!! read more

The ladies that work at the sunglasses are so rude.!9 bought glasses that were almost 600 and they needed adjusting and fixing, she wouldn't look at them. Wanted to return and she was being rude saying no. read more

Ralph A. (Men's shoe department) helped me on two separate occasions that dealt with purchasing and returning. He was exceptional during both transactions - very kind, patient, helpful, attentive, knowledgeable - and made certain to fulfill all of my needs. I asked a woman at a nearby register to assist me with a return and she initially accepted but eventually suggested that go to the returns department located at the other end of the store. I wish I got her name! Ralph A. DESERVES WAY MORE THAN 5 STARS!!!! He went above and beyond and came over to assist me (at a different department) on his own accord without hesitation. This store definitely has a hidden gem employee and rest assured, I would highly recommend this store location solely because of this one person. Thank you Ralph A. for providing such an outstanding level of customer service that is not seen often anymore. This man needs a raise but even better, a promotion! read more

So so my son bought me glasses and I guess they were purchased in 2021 when he opened his credit card he paid that off and you know obviously purchase other things along the lines after the glasses well, since the card was closed and in collections they credited my sunglasses credit to that close card and I don't get anything and they were birthday gift so go figure. Thanks, Nordstrom's. I would have just kept my broken glasses and super glued them like you said in the first place. So upset read more

I love Nordstrom it's my go to store for everything! And everyone is so friendly and are genuinely helpful. Love that I can grab a coffee and even have lunch or dinner at the restaurant. South Coast Plaza is my favorite it's so beautiful. There's so much selection. Only complaint is that sometimes they are out of stock but that just means that those are the popular items so they're much loved read more

This review is specifically for Chanel makeup stand located in Nordstrom at South Coast. I took my mom to the Chanel makeup stand for Mother's Day as she mentioned she needed a new lip stick. We walked in and there must have been at least 3 people (sales people) standing around doing nothing, I kept scanning around trying to find the lip stick section (I'm not a regular there obviously) and yet no one asked if we needed any help. A Caucasian customer walked by and this one sales lady walked right past me (when I was there first) and basically ran after the l Caucasian lady asking if she needed help. She politely said no. At this time We are still standing around waiting for someone to approach us. I had to walk up to someone and ask for help. It was obvious we were trying to find something and given that we were the only customer there (besides the one Caucasian lady that walked by) and there were at least 3 available people standing around. I found it unprofessional. I am extremely disappointed in the customer service. The person who ended up helping us did a great job and she was extremely helpful. We ended up purchasing a few items when I only came in to buy my mom a lipstick. read more

Today I had the pleasure of meeting Lily at the Chanel boutique section of Nordstrom. Came here to shop for a coworker expecting to leave with a Chanel perfume I actually left with so much more. I haven't been helped by an extremely amazing sales associate in a long time. Lily you made shopping fun today and most because you exuded a CARE that seems to be lost in the sales industry. Nordstrom!!!!!!!! Thank you for hiring Ms. Lily Wowzers!!!! Service at Nordstrom is expected BUT to be amazed I was not. The selections were impeccable, cleaned and organized. Validated for me why I love shopping here and NOW have someone that makes me feel welcomed. Ask for Lily when venturing at Chanel she will surely take CARE of you! read more

I've always had a good experience at this location, whether I was buying makeup or something in one of the other departments. I like when they host the Fall or Spring Trend Makeup Events because they put on a fashion show to show off outfits you could buy in store and makeup trends to try out for the season. These are ticketed events where you can use the $20 gift card, AKA your ticket, on anything either day of the show or any time afterwards. During those events, they bring in experts, makeup and skincare artists, and sometimes the founders of certain brands to meet attendees who will demo products or treatments on them free of charge. (Of course, they're hoping you make a purchase that day.) Even when I've gone for other reasons, like picking up a gift for my cousin's firstborn, the people working there have greeted me warmly, asked if I needed help, and many tried to keep a pleasant conversation going as I checked out. (Ex. One gal chatted with me about my Spider-man wallet I made when I bought my cousin's firstborn a headband.) I'm a fan of the Chanel and MAC counters at this location because the teams there are very well-versed in their product lines and have been helpful in answering my questions. The former has been great with making suggestions for colors and products to use. Recently I had a makeover done with their counter during the Trend Show and when I went to purchase the lipstick used on me, they were out of stock in store and online. They took my number down and promised to call me once they have it back in. I did call back recently and one gal remembered me, answering my questions about a similar shade in another lipstick formula they offered. I'd definitely come back here. read more

Went Saturday and it was quite busy. This is my fav nordies!!! Always clean, sophisticated, great customer service. I get treated so well, even when I look like I only have $2 dollars left in my account lol. read more

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I am here CONSTANTLY. I shop for my kids, my husband, and myself and honestly where did the customer service go? Every department but the shoe department I have to go up and ask for help. The men's section (not the suit section) is the absolute worst no one ever helps me EVER or checks in with me. There is times where I go to the counter and wait in line and they help their client who was in the dressing room cut in front of me. But today I was in the beauty section after shopping for a little over a hour and this nice man Esteban T helped me out and gave the old school Nordstrom way. He checked me out for a men's shirt and some beauty items and when I asked to place a order for a men's skims sweatshirt he checked to see if they had one in store and went up stairs and grabbed one for me. As a previous employee of Nordstrom I know what the standard is and Esteban gave me that and then some! Esteban was 5 stars the rest of the store is subpar read more

This is a good Nordstrom location. It has a lot of options for men and my wife loves shopping here because her personal shopper knows exactly what she wants and keeps on top of everything. I like the layout and the Men's section is better upstairs than in the mass of people downstairs. I find that their selection of jeans is quite good and they always have something that works for me. My wife loves the shoe department as well. She tends to vanish for long periods if time and usually has several bags upon return. I would recommend this store if you are looking for upscale fashion. read more

Nordstrom South Coast Plaza - Department Stores Near Me - Costa Mesa, California

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This ones for Jack at Jo Malone at SCP Nordy's!! If you are in the market for cologne, hand cream, lotion or hand wash - anything Jo Malone he's the real deal!! read more

This review is about Nordstrom.com. I order my husband's work shirts from the Mission Viejo location but with the pandemic there is limited stock on items which I understand. I had to order online. I have had problems with their pricing, cancellation on items, and trying to get an adjustment is inconvenient. It is no wonder that Amazon is taking over retail. If the Nordstrom family is reading this, or any person of influence in policy making of Nordstrom is made aware of this post, please reconsider your "limited time sale" price adjustment. I cannot get a price adjustment for an item that I bought just six days ago. If I returned the item to the store it take 5-7 days to get the refund. If I send the item back by mail it takes 10-14 days to get the refund. I just spoke to a "customer service rep" and she was no help either, So, If I receive a gift card from Nordstrom, I'll just keep it and regift it at a later time. Amazon is more user friendly and I experience less friction. read more

This is one of my favorite Nordstroms to shop at. Its always busy and its big! I stopped in to check out their sale. I ended up grabbing a ton of cute items, and got a dressing room right away. The dressing rooms are nice and clean and I don't ever have an issue with clutter or getting help with items if I need different sizing. Staff is friendly but when I was waiting in line to check out, a staff member was walking out of the dressing room with a few women and their items and walked up to a register and rang them up even though I was next in line. That kind of bummed me out a bit but I ended up getting assistance a minute after so no love lost. Honestly, the variety of brands/clothes is why I end up here instead of the Brea location even though that one is a bit closer to me. read more

Used to enjoy shopping at Nordstrom in my teenage years and in my early 20's then at one point I started to shop at another department store because the reward system, shopping environment, and customer service are better at other stores. I came in today to look for a birthday gift for my niece thinking Nordstrom probably carries more selections for teenagers and also because I happened to park closer to Nordstrom so I made it my first stop at South Coast Plaza this afternoon. I was looking for a small crossbody purse as a bday present for my niece and one minute into it, I looked up and saw a security guard wearing a bullet-proof vest, loaded with equipment and weapon on his chest and belt, looking at me. I then moved to another section to continue browsing and when I turned around, the security guard moved next to and even closer to me. I thought what an awful shopping experience, maybe I will take a quick look at teen girls' clothing section and go to other stores. Before I got to the clothing section, I saw more purses towards the back, by the elevator. I was checking on prices for a couple items and I was surprised the security guard showed up again just behind me. The security pretty much followed me from the front door to the back door. This is all within 5 minutes since I entered the store. At this point I lost interest to browse the products. I took another look to see what the security was doing behind me and as soon as he saw me looking at him, he turned around awkwardly and walked towards the elevator. Before I walked out, I saw a product that might work and purchased it and the sales clerk told me I can get my gift wrapped at the "order pickup" station. After I got a free box for the gift, I decided to see if the security guard went back to the purse section by the front. Sure enough he went back but he turned his head as I walked by. I hope he saw me walking out with my purchase. Even if I had a chance to buy a gift somewhere else, I had to buy it at Nordstrom, just to show the security guard he made a wrong assumption and followed the wrong person. Majority of the purses were chained together, and to be honest those aren't even anything expensive or nice in appearance. I walked in with my hands free, so where do I hide things if I were to steal anything from the store? I wonder what the criteria are for the security at Nordstrom to determine whom to watch and follow? What color my skin is? Which brands of purse/shoes/clothing I wear? How nicely was my hair done for the day? I couldn't tell if the security was directed by someone else through headphone to follow me, but I am pretty sure that I don't plan to spend a dime from now on at this store. Moving on to my usual department store on the high end side of the mall, I browsed products freely without anyone following me. Sure, they have securities walking around but they wear suits and they don't pick a random person to follow. I usually don't like a sales clerk to follow me when I shop, not to mention a security guard wearing a bullet-proof vest and carrying a gun or two along with a stick and probably a laser tag. It feels awful to be treated like a criminal the minute I walked into the store. Never in my life have seen a security guard with bullet-proof vest, guns, stick, etc., inside a department store until this afternoon. read more

I feel conflicted... I have had pretty good experiences at this nordstrom but a recent experience has me a little annoyed. I went to purchase a Palm Angels sweater and the associate told me if i bought it i wasn't going to be able to return it. Um... okay? I didn't really appreciate that because i had no intention of returning the item. To be fr it was a bit of a micro-aggression if you ask me. I wish that Nordstrom would cater to all crowds and not have their employees make derogatory comments toward POCs who purchase items over $500. read more

Walking into Nordstrom during the holidays always feel good. But today especially made my day despite I had a bad experience somewhere else earlier today. As I walk in from a different entrance (being confused and trying to figure out where the return department was) Maria K. approaches me and asks if I needed help. Such a nice lady. She was able to help me do a return at one of the nearby registers. IN and Out less than 5 mins. Thanks Maria K. for being so kind and welcoming. read more

Nordstrom South Coast Plaza - Department Stores Near Me - Costa Mesa, California

A flagship store This was the first Nordstrom in California and still has good customer service and selection read more

Nordstrom South Coast Plaza - Interior - Department Stores Near Me - Costa Mesa, California

I was in with my mother on 12/6 at 8:30. The chanel counter rep was busy attending other customers which is understandable. The woman pictured below (la mer counter) was asked to help us, ignored me and held her finger up to me as to wait until she was done finishing her text message, and asked what do you want from me. before this she told her coworker that we had no plans to buy anything, she then realizing we weren't pieces of trash playing with makeup and were serious about making a large purchase, she attempted to search for my items, at this point another associate, Zaira tried to help her but it led to the woman being frustrated and slamming the chanel drawer on Zairas hands. Completely aggressive, volatile behavior. You're working at nordstrom's, have some class since you wanna act like it so bad. Thank you to Zaira who showed amazing customer service and made sure that we were happy once we left. read more

Nordstrom South Coast Plaza - Aggressive associate - Department Stores Near Me - Costa Mesa, California

I've seen Anne now 3 times since my initial review, so it's only right to give her an extra kudos. After bragging to my family how great she made me feel, they too wanted to experience it! Watching everyone walk with an extra pep in their step after Anne's personal styling has been heart warming. She has restored and reminded myself and the ladies in my life that we all "got it". Her personality, hospitality, creativity and all the other great words to describe someone have left a lasting impression and I will continue to recommend her and we all wish to keep visiting her when we need a wardrobe upgrade. read more

Have to call out great customer service, as it's not really that common today. I have shopped here multiple times for various fragrances or clothes, and it has always been okay, but nothing particularly special. However, yesterday, my partner and I went in to get a toiletry bag. The one we liked was just way overpriced, and more than we were wanting to spend on such an item. The salesperson Mark not only went in the back to find a much less expensive (and nicer) bag, but walked a good way across the store to find us with it, as we had already left that area. Mark made our day, and made an impression on us. We will definitely be returning here more often. Fantastic customer service by Mark. read more

I shopped at Nordstrom South Coast Plaza on Bristol Street in Costa Mesa. This was the first time I have shopped at this location. They have an Anniversary Sale until August 5th of 2018. It's a very large store with three floors and it was a very busy shopping day. Diana bought some cosmetics that she needed on the first floor. The sales person that helped her was very knowledgeable so Diana bought ten items that she needed. Then I went to the third floor where the men's department was. The sales person was nice and friendly so I was able to find all the items that I was looking for. I then paid at the cashier desk where the lady was very nice and friendly. I will be back to buy more items at a later date. Then I went outside to take a photo. I drove off to find another place for a review. Robert H. read more

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Maybe they thought I was going to steal ? Not sure but I use to work retail and the constant assistance was annoying especially when all the staff can hear and see I told them I was "okay for now" let me to feel like they thought I wanted to steal from their store? I was a bit annoyed but ehh it's okay just won't come back. read more

I shopped today at the Jo Malone stand in the beauty department and I was assisted by Jack Neal and Megha Doyle. I came to do an exchange and had such a wonderful experience with both of them! They were very accommodating to my fragrance preferences and suggested some that they thought I'd like. Throughout my shopping experience, I felt safe and they provided excellent safety precautions. Megha gave me so many options for me to consider on fragrances and which sizes I could pick. Jack was super helpful in assisting me with products and my checkout went smoothly. My items were packaged with care and accordingly to the items I purchased. Highly recommend coming to shop for Jo Malone here! read more

Store is big and Spacious, 3 story which is super cool! Unfortunately, unless you're dressed all nice/fancy, they stare at you like you're about to Rob the place.. either way, it makes Shoppers uncomfortable with their experience! Also, the fact that some People don't wear Masks inside the store or they take it off, which is totally unsafe and I didn't see anyone say something. The Jo Malone lady was nice though, accommodating and sweet. read more

This is my one stop shop. I've loved Nordstroms since I was old enough to shop!! The selections are always vast and wonderful. The cafe is my FAVORITE lunch time go to. read more

Nordstrom doesn't really need a review, but I wanted to give one to the amazing Manager who helped me out with my Promo Card. I hit a wall with retrieving the funds off it, bounced from team member to team member, in store and more than an hour on the phone, finally Shanza got involved and professionally resolved everything. I wanted to thank Shanza for making sure I left a happy customer. She really went the extra mile. Thank you! read more

5 stars for Jasmine and her excellent customer service, she was professional and very attentive. She boxed and laced both of my sons gifts with ribbon and went above and beyond my expectations. I definitely will be recommending this location because of her. Thank you Jasmine! read more

WORST COMPANY EVER! I ordered a pair of sandals to gift to my gf, order was sent delivered but not received. I filed a police report and this company said they can't even refund or offer a replacement after I paid over $800. How the fuck I paid so much money and they cant even send a replacement or reimburse me?? PATHETIC read more