First of all, I had a hard time finding the place. There was a Halloween shop downstairs and I had…read moreto come upstairs. Found a very big footprint and a very good selection. I needed to get five Sparks basketballs. They had one on the floor and the others in the back. I think they need more people working there. There were people at the checkout, but upstairs there were really only two people, and that's not enough for a large footprint and inventory questions and things like that. Other than that, Dick's was a very good experience.

Very Disappointing Customer Service Experience…read more I had a very unpleasant experience with a member of the leadership team named Billy during a recent visit to the Dick's Sporting Goods at Del Amo. I attempted to return a pair of youth cleats that were still in new condition. They showed no signs of wear on the soles--only a small amount of dust from my child trying them on briefly on a dirt field. The cleats were black, making the dust more noticeable. I purchased them just 27 days earlier and had my original receipt. According to the return policy printed on the receipt, returns are accepted for items in new condition. Billy immediately refused both a refund and even a store credit. Because he was the acting leader, I requested to speak with the store manager. Billy seemed reluctant to involve the manager, but I insisted. Store Manager Val inspected the cleats himself. He explained that worn shoes are generally not eligible for return, but after examining the cleats and confirming they were still in new condition and within the 30-day return window, he approved a store credit. What disappointed me most wasn't the policy--it was Billy's customer service. Throughout the interaction, he had a dismissive attitude, made very little eye contact, appeared irritated whenever I asked a question, and showed no interest in resolving the situation professionally. Those are qualities I would not expect from someone in a leadership position. I appreciate Manager Val for taking the time to inspect the item and applying the return policy fairly. Unfortunately, Billy's approach made what should have been a simple return into an unnecessarily frustrating experience.

I've been going to this Big 5 ever since I was a kid and teenager, even before the mall got…read moreremodeled. It used to be at a different area in The Southbay Pavillion when it used to be called The Carson Mall; and it was a bigger building too! This building that it's in, is wayyyy smaller, but they still have the products you need for sports, shooting, fitness, etc.. It's still always awesome getting their random coupons in the mail. Even if you saw something for sale and you forgot your coupon; the workers here are nice enough to give it to you for the sale price, as long as you're not lying and if the sale's still going on. It's pretty clean and well-organized inside, along with great workers who give their customers full attention. I sure do miss seeing Neelam working at this store! She was super cool and had great customer service! Same with the lady with the reddish hair and glasses, who likes watching wrestling! All in all; this Big 5 gets a BIG 5 STARS from me because it's just phenomenal after so many years; plus... you can't go wrong with the huge parking and the fact that it's in a mall.

Came in here to browse as I have an upcoming surf/camping trip this weekend…read more Well, I love supporting brick and water places, which is why was trying to give this location of shot and set up ordering from Amazon I was racially profiled. Upon leaving the store, I noticed the cashier ( the young lady with the glasses and ponytail ) had moved from her normal station so that she could get a better look at what I was doing/ making sure I wasn't stealing. Wild . One star .

Nice clean ambient and good customer service will be going back for future purchase. K h h g g g gread more

I came here looking for the nike hood mask. And this boy over the phone told my son the mask was…read more25. When my son went to the store it was 45$ my son didn't have enough and the asian worker at the register told my hispanic son if he even plays sports and what was he planning to do with it anyway and laughed in his face suggesting he was going to rob a store or something. If my son wants to wear his muscle shirts and his baggy clothes out he will stop stereotyping these kids.

Play It Again Sports. This place name serves it well. Play it again. This is a great opportunity…read morefor people like me who like saving money and not paying full price right there. I come here for volleyball. They have a nice selection. It looks like they have baseball and things, but they have volleyball too, go play, gym balls. It's just such a nice selection and a variety of different things as well. But yes, enjoyed it.

Play It Again Sports was wonderful shop to visit. The owner, Larry, was incredibly kind and…read moregenerous to our nonprofit, and we truly appreciated his support. The prices were very reasonable, and the customer service made the experience even better. It's always nice to support a local business that also gives back to the community. Highly recommend!

Pretty cool little Japanese surf shop tucked away in the Union Bank plaza on the south east corner…read moreof Western & 182nd. They offer boards, wax, shades, and lots of clothes including their own line. You'll find some cool "Gardena" imprinted designs here that you won't find anywhere else.

Their Mountain Maker pants are what my granddaughter wears and rotates between them during the…read moreschool year. They're not inexpensive, but they're well made and must be comfortable for her to request them. I needed some assistance over the phone today and had excellent service by both the Manhattan Beach store associate who answered the phone, and by the associate at their 800 number. My husband has an REI account and earns rewards with purchases. I highly recommend them.

I went as usual to the REI re supply version next door as I always do Used in good condition is…read morethe way i was taught than adding to the landfill as my mom put it I thought she was just being smart and saving money It was the 60's I went in to see if I could find a backpack that is a good fit I found one of each yet make yet a bit on the eni meine miney mo thing was not working out My experience happened when I believe his name was Roman Hat longer hair artsy kinda cat came He nailed the choice right away for me Roman went on to load the pack and dial it in for me with such detailed instruction as he knew every feature of the pack Roman truly is one that is knowledgeable (as all my experiences at the store or the used store) and enjoys his job and helping What I do not get and blows me away every-time I am in there is the abuse of the return policy "reason for return" used twice did not like it Then it is returned with used twice "scuffs, light soiled and pet hair" It was used Keep it What is wrong with people Thanks Roman I will be back Better not hide when you sea me I was a PITA

My family member walks at least 12,000 steps or more daily. He bagan using his regular New Balance…read moreshoes until he can find a perfect pair of work boots. So therefore after my chiropractor appointment I decided to Yelp the closet big 5 near me. Low and behold it was 6 minutes away arrived 6 minutes after 10. Plenty parking as big size lot. I walked in carrying my family members pair of shoes. I asked who do I speak with and can you please call him I'd like 2 pairs of shoes like these. Lol me waving the shoes in the air. Gebi was called and what a great fella he went to the back brought me the shoes and also showed me a hiking pair of shoes picked those up as well. One of the reason I prefer to walk in once a business is open some of us just may get that assistance and quick service on top of that buy a little extra just as I did. I highly appreciate Gebi's for taking the time to answer all my questions and his awesomeness

I went in on last Minute before 9 o'clock. Arrived. There at 8:55. Just to make a purchase of a…read moreboxing bag.The employee's were very professional and cool. Give me a discount on the punching bag. Overall it's worth going to Big 5.

Dick's Sporting Goods is Dick's Sporting Goods, if you know what I mean. Any Dick's you go into,…read morethey always are offering very similar items. Some locations have a little bit more of something specific than another location may have, but it always feels very much the same the moment you step into one of the stores. This location is no different. Located right off of PCH in El Segundo, this business is fairly easy to find. It's near the back of the shopping complex, if you're looking for it. As it is such a large shopping complex, with a lot of different businesses, they have a super large parking lot, so parking should never be an issue. Once inside, what you'll find is the sporting goods and the activity goods that you would expect to find at Dick's. They have a little bit of everything. For the very astute professional, in the various sporting fields, they may not have the exacting item that you are looking for. But, for the novice in any field, they pretty much have something at least to get you started. Of course, they have tons of activewear, shoes, sunglasses, all of the various needs for all of the various sports that you can think of. It's just as simple as that. The staff here are all super nice and helpful. They're happy to guide you and help you with any need you may have. Overall, if you need some sporting goods, and you want to get it at a one-stop location, this is your place to do it.

This Dick's Sporting Goods is either seriously understaffed, or the employees on the floor have…read moremastered the art of disappearing. When you actually need help, good luck finding someone. And, like just about everywhere else these days, the prices are high. If I'm going to pay premium prices, I at least expect to be able to find an employee when I need assistance. The store itself is fine, but the customer service definitely needs improvement.

Miguel was awesome. Super helpful great customer service. Will definitely come back to this…read morelocation in the future.

Miguel's customer service was AMAZING!! I walked in not knowing exactly what I needed, but knew I…read moreneeded it like yesterday. He was kind, knowledgeable, and most importantly patient as I figured out what I was asking for. Even when he determined his store didn't have it, he gave me guidance on where I could possibly find it. I was visiting and not familiar with the area and he took the time to help me find my way.