Went to Dick's Sporting Goods to get a pair of Adidas ballet shoes, but the pair I wanted turned out to be online‑only, which was a bummer. I tried on the Adidas Tokyo shoes I've been eyeing, but once I saw them on my foot, it was a hard no; they looked like banana boats, and that's not cute at all. I ended up getting a black and cream gum bottom New Balance pair that I really like. I'm planning to wear them with a dress and some lacy socks. The young lady working the shoe section was on it, assisting me and several other customers at the same time, and she didn't miss a beat. She did everything with a smile, too. Dick's Sporting Goods is always well‑stocked, organized, and reliable. Definitely recommend. read more

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Very Disappointing Customer Service Experience I had a very unpleasant experience with a member of the leadership team named Billy during a recent visit to the Dick's Sporting Goods at Del Amo. I attempted to return a pair of youth cleats that were still in new condition. They showed no signs of wear on the soles--only a small amount of dust from my child trying them on briefly on a dirt field. The cleats were black, making the dust more noticeable. I purchased them just 27 days earlier and had my original receipt. According to the return policy printed on the receipt, returns are accepted for items in new condition. Billy immediately refused both a refund and even a store credit. Because he was the acting leader, I requested to speak with the store manager. Billy seemed reluctant to involve the manager, but I insisted. Store Manager Val inspected the cleats himself. He explained that worn shoes are generally not eligible for return, but after examining the cleats and confirming they were still in new condition and within the 30-day return window, he approved a store credit. What disappointed me most wasn't the policy--it was Billy's customer service. Throughout the interaction, he had a dismissive attitude, made very little eye contact, appeared irritated whenever I asked a question, and showed no interest in resolving the situation professionally. Those are qualities I would not expect from someone in a leadership position. I appreciate Manager Val for taking the time to inspect the item and applying the return policy fairly. Unfortunately, Billy's approach made what should have been a simple return into an unnecessarily frustrating experience. read more

I usually have a struggle getting quality help when looking for sporting goods in this store, but I had a great experience today! An employee named Albert thoroughly helped my son get football pads. He stayed helping us to answer all our questions and even went out of his way to measure my son's shoulder to ensure that the pads fit correctly. read more

Customer service reluctant to assist. First negative review I've ever left. Will not come back to this place again. read more

Steven was the literal GOAT. He broke in my sons wilson baseball glove perfectly. Very good service and nice workers. Definetly the best DSG in soCal read more

My first time in this store after placing an online order for pickup. Store is located in Torrance on Hawthorne Blvd on South end of Del Amo Mall. This store is huge and had a lot of merchandise for different sports. There were 2 floors and we were assisted by a friendly associate who pulled our online order. After trying it on, my husband thought he'd need another size and another associate went to grab it for us. It was a better fit, so we went in line to make the even exchange. Lines moved quickly and associates were helpful. read more

Really easy and enjoyable experience, with much things to Melanie for helping make that happen

I had a couple of hiccups with this location. We placed an order online to be picked up at this store. Everything went well, until all of a sudden the order got canceled. We assumed the item might've sold out, no longer in stock, or just bad inventory all around. We decided to go in the store to get what we needed. We asked the cashier what happened with our order and he had no idea. We asked if they had it in stock or if another location had it. They went to check and luckily there was one Betts Jersey left in my size. We also signed up to get $20 off purchases of $100 or more. We did all that at the store and when it came to checking out, it turns out the coupon wasn't available until after a few days or something. We ended paying full price, no problem. The manager explained to us, if we wanted, we could bring the jersey back and repurchase after we got the coupon to get that $20 back. I didn't get the coupon until a week later which was to expire in 2 days. I went back to the store with the coupon forgetting that the $20 was actually NOT a free $20 off anything. It was $20 off ANOTHER purchase for $100+. So basically, a trick to get you to buy more, which I didn't end up using. The coupon wasn't quite clear and tricky to be honest. Beware of those marketing schemes and ads you see online or in store! The only upside was that the staff were very understanding and helpful. We went back looking for another shirt but they didn't have it in stock and they were nice enough to call the El Segundo location to hold the item for us. We went to that location, picked up the item easily, and there were no issues. Just keep an eye on the sales and ads -- and know what you're really getting. Another suggestion for this store is to keep better inventory. There had a ton of the same stuff but limited in other areas. read more

DICK'S Sporting Goods - Golf Equipment Near Me - Torrance, California

I literally have been hunting down some cleats for my son for 3 weeks. Ive been to at least 8 different stores. I cant find anything locally so I had to branch out but this time I was calling stores. I wanted to walk into a store and pick them up but that doesnt seem to exist. I called Dicks and they gave me hope because they said they had 1 pair each of 2 shoes I was looking at but they said they needed to call me back to make sure they had them. I never got a call back and I wasnt going to drive out there to find out they didnt have it. Anyway I hate bad service so I started to look on Amazon and Nike sites. I went back to look at Dicks website and ordered the exact shoe I needed but I know why I feel like I shouldn't have after getting bad service. Anyway its rare I shop at Dicks, I got lucky on this one. read more

Maybe a year ago this place had good customer service but now I would give them 0 stars. Hella rude customer service for no reason. Ask a question and workers will act like they can't give a single ounce of care. read more

They work in a very unprofessional way. When I called the store, a man answered, and while he was talking to me, he kept chatting with other people. When I asked him to check my order and the item number, because I wanted to buy a Pickleball paddle, he told me to hold on, but he just kept talking loudly to others. He never even told me whether the paddle was available in the store or not. He just kept talking to other people. I had to say "hello, hello" many times, but he still didn't respond. I'm really disappointed with the way dick Store Torrance operates. I highly recommend that people do not shop here, because I booked online and it didn't even work. They canceled my order and never explained how they checked. Their checking was careless and irresponsible. read more

DICK'S Sporting Goods - Golf Equipment Near Me - Torrance, California

This store was pretty impressive. The huge variety of brands that they carry for all different sports and sports equipment as well as sports apparel is amazing. The store is pretty well organized. There is so much merchandise here, but the one criticism that I have is that some sections are extremely cluttered and I think it would be pretty helpful if some of the merchandise could be a little bit more evenly somehow spread out. The one other thing that was not so great about our trip here was that when you need personnel, there wasn't any to find. But when you didn't exactly have anything that you needed help with they seem to be everywhere. And when I finally went to the cash app to get some of the assistance that I needed so badly, but couldn't find as long as I was on the sales floor, the young man at the cash app had no clue. He ended up having to look online and search for what it was that I was asking for. Then that's when he found out that they don't carry that particular item. And that's fine and everything but it's kind of difficult to work at a sporting good store and not know your merchandise. But otherwise, when I did find staff, they were very friendly. read more

My 5 star review is for Alyssa at the front desk. Alyssa helped me with an impossible problem when most other customer service would have told me to sail off. I won't go into details but, it is suffice to say that I know that she went the extra mile to help me out because the current system would have allowed her to point to a sign, shrug and say, "sorry, but we have a sign". I detected that she sincerely wanted to help. This was such a rare encounter to have in corporate retail America and the only distinguishing characteristic is the employee with whom you interact. The bottom line is that this was my first experience with this company and assuming that other employees are like her, it won't be the last. read more

I had seen an item that they had online and just decided to go to in person and get it. When I got there I tried looking for the ear warmers in the section where they had all the winter stuff & didn't find any thing similar to what I had seen online that they said they had available. After a few minutes I gave up and tried looking for help. There are two areas where you can pay down stairs, The lady to the left of the mall entrance was swamped and just went upstairs to see if I can find someone to help me. I finally found someone in the sports section and told him what I was looking for, he didn't seem to care, check his phone device things for the exact item and he said " nah we don't have any", he went on to check the back and said I just have a large blue one and that was it. I said thanks for checking but not sure he checked the right area cause he came out super fast. I left disappointed cause I wasn't able to find it, after looking online and just wanting to go get it myself my husband ended up getting it curb side but I had told him they said they didn't have it! He made the order and all this time they had 8 of them.. why did this worker tell me they didn't have any? It was just crazy that for sure big store they only have like 2 or 3 people working the store!! Won't be coming back here. read more

Abraham and Anthony S. Are THE BEST employees! They helped me get a basketball hoop on top of my jeep that I thought was impossible! Give those boys a RAISE! I will be coming back to this location! #southbay read more

DICK'S Sporting Goods - Golf Equipment Near Me - Torrance, California

DO NOT waste your time getting your rackets restrung here. They promised mine would be ready in 5-7 days. A week later? Still not done. Then I was told they'd be finished within 48 hours--went in, and they handed me the WRONG racket. Completely disorganized and clueless. They hadn't even touched my other racket. The manager swore it would be ready the next day. Their excuse? The guy who does it is on medical leave. Guess what--came back the next day, and my racket was sitting in the exact same spot, untouched. Three weeks later, I left with an unstrung racket and a total waste of my time. If you can't provide the service you advertise, shut it down instead of lying to customers. Customer service online was useless. AVOID THIS PLACE AT ALL COSTS! read more

BEWARE OF PRICE GOUGING We purchased 1 sweater that had a price tag of $60. We didn't notice until walking out the doors that they charged us $65 instead, plus tax. We went back to have it fixed and thankfully they did honor it, but what if we didn't notice? $5 charged extra per sweater x how many people purchase it is very shady. How many other items are being overcharged at checkout? read more

DICK'S Sporting Goods - Secretly up charging merchandise. - Golf Equipment Near Me - Torrance, California

They only have one cashier while they have 5 other staff standing talking instead of helping. Horrible customer service!!

Girl with reddish hair at the cash register is extremely rude. She might have been a lead training the other new employees at the registers. She didn't know basic CA law about the minimum threshold amount allowing customers to cash out a gift certificate ($10 and below). That's not the problem, and I didn't mind she was unaware. The problem was her attitude. She seemed annoyed that I was aware of the law and that she had to ask her supervisor for advice. She gave me the remaining amount in cash begrudgingly, seemingly annoyed without another word. Why does this Dick's location always have the saltiest group of employees? I never experience this kind of service at Big 5 or other mom-and-pop sporting goods shops. Issue seems to be management at this location -- poor hiring and even worse training. If employees don't want to work or do what is part of their job then they should reconsider working elsewhere. read more

I've been looking for a bike since the pandemic started, and the nationwide shortage was a nightmare. Finally, after MONTHS--I found one bike online that was available in the store, and when I came, there was ONE left in inventory, so I snagged it. The bike is PERFECT, and I've had some great rides along The Strand. So happy with my purchase of a women's comfort bike. read more

DICK'S Sporting Goods - My bike getting checked out before I bought it! - Golf Equipment Near Me - Torrance, California

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Always wonderful service here! Last night both Ed and George were so helpful, patient and professional! Finding the correct size for a bike is tricky, even with a sizing chart! But they were both just wonderful! Will definitely be back! read more

I placed an online order 2 days ago and it's still sitting in processing when I logged in to look up the status. I called the store the day after and no one picked up. I live 30 miles away and would appreciate some sort of update rather than wasting my time, gas and money. read more

All the employees were really nice & helpful. Special thanks to G for being a big help taking my purchase all the way downstairs to my car.

Located at the Del Amo Mall. Parking is plentiful. Next to Joanns and Burlington Coat Factory. It's in its own big building. Have to take escalators to get up into the entrance. I come here for my sporting goods needs and they take care of me as there is an array of any sporting related. Prices are ok but not too bad. There is 2 stories worth of products in this place. So you can't leave empty handed. Highly recommended. read more

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Wanted to try out shoes before purchasing online. Came here early on a holiday and it wasn't busy. The virtual kiosk worked perfectly. Sales associate Jeremiah was great. Efficient and courteous. Found great coupon online. I would have purchased at store but wanted a specific size and color. Without the brick and mortar store to check it out wouldn't have been confident in buying! read more

This is a huge, huge sporting goods store next to Del Amo mall. They have a massive selection of sporting goods and camping equipment also. Staff are nice and helpful. Main downside is the prices, rarely find any sale items and most of the time the exact same items are cheaper online, even on the Dick's website. However it's a good place to get things if you need something right away. It's a good place to browse for what you want as well. read more

Came in on a Saturday afternoon to look for a specific crewneck. I wasn't able to find the size and associate Jenny helped me out. When we couldn't find the size, Jenny offered to help place the order online. I decided to wait on ordering the item but really appreciate the help Jenny provided. Such great customer service! Thank you Jenny! read more

Horrible customer service. Associate lead us to an iPad instead of offering customer service-the store was not busy and I saw a handful of associates doing nothing. DICK's do better! read more

Unorganized and pricing is hard to find here. Made me NOT want to shop for camping equipment.

We just came to pick up our home gym. Sales rep at Daniell was a superstar, helped us out and everything had not been for Danielle. W definitely would not have spent a as much as we did. read more

Extremely clean, neat and well organized. They have a very wide selection of sporting goods from just about every category. Two floors worth of active lifestyle goodness. Cycling, hiking, camping, fishing, weights, golf, basketball, baseball, football, tennis, they cover it all. If you're looking for something on the sporting equipment side they will probably fit your needs at an expected cost. You won't be saving much but you'll have that particular item you were after. On the clothing side (Nike, Under Armour, Columbia, others), it's not worth it with high prices on just about everything. Try to catch a sale or sign up for their rewards card and get deals in your email. It is a cool store to walk through and browse though. Located on the 2nd floor of the mall on the Hawthorne Blvd side. read more

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The online service is so trash. They can't help with anything. Dont buy because if you try to return they make it basically impossible. No good value or selection of items. read more

I was Christmas Shopping at Dick's @ Del Amo mall. I was asked if wanted a bag. I asked why, do we have to pay for one now?? I guess they are charging for bags. Funny thing is I was in 5 other store that didn't charge for a bag, Dick's was the only one. Already pay 10% sales tax here stop with the nickel and DIMING us. I see they made over 13 billion in profit they can afford a bag for their customers. read more

Dick's has an amazing range of goods, name a sport, or outdoor hobby (hiking, fishing, canoeing) and they have you covered. They don't specialize in any one thing with a super deep selection set, well, aside from running shoes. Point being, they have a little of everything, if you need something in a hurry they will have it. They are a little expensive, but it's an investment, especially if you need advice or direction from a store employee (consultant). I like this location. read more

DICK'S Sporting Goods - Woman's Schwinn Cruiser that my daughter wants, glad it was out of stock, when did bikes get so expensive? - Golf Equipment Near Me - Torrance, California

Glad to see they are open again for in-store shopping. For the most part , this store is almost always empty. It's so easy to spend money here on things you never thought you needed. I came to get a fishing/hunting license, they sell these here at the front counter. Everybody was very helpful. Wow though, all the bikes were sold. No more firearms or ammo sold here anymore , I don't think it would've been a go to store for those whom chose to buy those items anyways. They have loads of outdoor/backyard play items such as slide board , dart boards, different backyard games , tents, chairs ect. Just dropped in to buy a gift. The escalators were not working today and I'm glad to see the elevators were in service. They have a small sanitation table set up as you walk in of you felt you needed to use those items. read more

DICK'S Sporting Goods - Golf Equipment Near Me - Torrance, California

I ordered running shoes on Amazon and they did not fit. Decided to go to Dicks so I could talk to someone and get help trying on shoes. Got there to see these signs with no one working there in sight and about 10 people standing around waiting. Nope. Not going to waist my time. read more

DICK'S Sporting Goods - Kiosk that replaced an actual person - Golf Equipment Near Me - Torrance, California

Excellent like best service in the world. needed help to file a claim for a ball but this one employee helped me do the job and really nice. Recommend this type of store called "Dicks sporting goods" because you can get stuff like bikes, balls, and more with a insurance for $4 that if something happens with your stuff like a baseball bat, you can file a claim for it and they give a gift card for the same price you bought the thing and just get another one for free with the gift card they send you after filing a claim read more

DICK'S Sporting Goods - Soccer ball - Golf Equipment Near Me - Torrance, California

I've been to this Dicks Sporting Goods about 4 times withing the last few years. My son is a big kid. He's 6'1 250 lbs at 14 years old. I've always left empty handed from this place. They don't Cary any adult sizes in baseball pants,underwear,etc... They don't carry any adult sizes in football pants, girdles, shirts, helmets, etc.... If you're an adult or have a big kid, don't waste your time here. read more

Went last night looking for a LA Sparks t shirt for my wife. I checked online first to make sure in was in stock at that store. Walked in and found every other team has its own section but no sparks gear near them. I asked an employee for help and to quote her "in the year that I've been working at this store we have never stocked any Sparks gear. I've never seen it." So we start walking out disappointed. As we turn a corner we run into three racks and 2 shelves full of Sparks tshirts, hoodies, caps and jerseys. Not a huge selection but definitely enough to notice. Wow, no Sparks gear at all? Lol read more

I'm fairly new to Dick's. I made some recent purchases using a gift card from Xmas. Ordered online and made some returns because what I received didn't meet my expectations. Several returns ensued, each time resulting in another gift card and another online order. All the returns were handled expeditiously with another gift card for the credit card. The shipping was fast and free because I reached the threshold of $49. I would have given 5-stars if the sizing described had been more accurate. read more