I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

Brian The HotTubMan is amazing! My older model hot tub had been out of commission for years and he…read moremade it like new. Cracked wet ends, dead pump and control panel. He helped me assess whether it was more cost effective to repair or replace. He came out, fixed everything up and the total came in below estimate! His troubleshooting is incredible. When a later problem with the lights watchdogged the control board he diagnosed the problem to a single fuse over the phone. He sold me the fuse and showed me where to install it. The whole problem was found and fixed in the same day. Brian is smart, efficient and dependable. I highly recommend The HotTubMan!

I am incredibly impressed with Brian the Hot Tub Man. Extremely conscientious, great service, very…read moreeasy to work with, and good prices! We asked him to replace a jet in our Jacuzzi bathtub: he communicated with us the status of our special-order jet, evaluated pictures of the work area, and told us when he would arrive. He arrived on time, got straight to work, and did a great job. He charged us *under* his quote! The repair worked perfectly, and looks like it will last for years. A day later, I had a follow-up question about an unrelated issue with the tub. He responded to my text within minutes and even talked on the phone! Outstanding. I know who I will call when I want a new Jacuzzi tub.

After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.

To me, trust is tied with pricing for the most important factor when it comes to service providers…read more Our experience with Hasbrouck began with a recommendation from a neighbor - and, a great recommendation at that! It didn't take long for my wife & I to know that we were in good hands with the Hasbrouck crew. They take the time to explain the details and are very consultative - the options are laid out, and it is never a sales pitch. Just an honest straightforward service provider. Our experience with Hasbrouck was beyond positive and I would recommend them to anyone for pool & spa services.

From the owner: We offer a wide variety of pool supplies, spa supplies, and hot tub supplies. View our catalog on…read moreour website!

Gorlin has provided excellent, professional service for our pool for many years. Their teams are…read moreoutstanding, and they are our go to for any are and maintenance related to outdoor living. Thank you!

Superb on time service. Never have to worry about your pool and equipment. 5 STAR.read more

DO NOT USE THIS COMPANY OR YOU WILL REGRET IT!!! PART 2…read more UPDATE. The business owner Tracy has attempted (AND FAILED) to do damage control by responding to my original horrible review EVEN THOUGH SHE HAD ALREADY RESPONDED TO ME ON THE PHONE...so there was no reason to respond to me online here...ONLY to try to twist the story and do damage control. Sad. She knows that YELP doesn't allow US CUSTOMERS to respond to the business owner's reply and that they get the last word on here, so they make it try to appear as though the customer is wrong or being unreasonable...so I am posting again to let everyone know how full of it these business owners are and how they are clearly trying to save themselves from ANOTHER horrible review, because they have MANY. See my original review below (I have attached a screenshot) or just go to the original post for it AND their reply (Yelp doesn't allow that many characters here to post it all). And why am I going through this trouble? To make sure that you good people out there do not use this company and end up going through what we did with them. So now for my reply to the business owner's response to my original post. TRACY SAID "You contacted us twice on July 12th regarding an issue with the heater not working and the water not flowing from the spa to the pool. Our associate spent time on the phone attempting to help you troubleshoot the valve positions and asked that you call us back if the issue continued. We did not hear from you again until the morning of July 14th." Wow, Tracy...you keep making yourself look worse and worse...what actually happened was that I contacted YOU on Saturday and spoke to your associate TWICE and had to waste a ton of time on two different calls troubleshooting the problem and NOTHING he told me to do actually worked, completely wasting our precious time. And the reason you didn't hear from me AGAIN is because my SECOND call had been a 10 minute call that was made at 3:54...AND YOU CLOSE AT 4pm!!!! AND your business doesn't open again UNTIL MONDAY MORNING!!!! So I actually have to tell YOU what YOUR business hours are AND when you are open and closed??? YOU ALSO SAID "The cleaning and chemical balancing services you were charged for were completed as scheduled, in accordance with our service terms." Well, Tracy...again...in accordance to service terms, and for a visit to be "COMPLETED AS SCHEDULED", YOU ACTUALLY HAVE TO SET THE POOL SYSTEM VALVES & SETTINGS CORRECTLY PER YOUR OWN INSTRUCTIONS (NOTES AND PHOTOS)!!! If you didn't do that, you DID NOT "complete as scheduled"!!! If the valves and system were not RETURNED TO THEIR ORIGINAL AND PROPER POSITION, you did not "COMPLETE AS SCHEDULED". If YOUR SERVICE VISIT and carelessness caused MULTIPLE ISSUES with our pool systems, then YOU DID NOT "COMPLETE AS SCHEDULED"!!! And this is all on top of the fact that because of what the technicians did, our system was malfunctioning FOR DAYS!!! "Complete as scheduled" means that you did what YOU WERE SUPPOSED TO DO...and PROPERLY". Which you did NOT do. Yet, you STILL charged us FULL PRICE WITH NO DISCOUNT AT ALL for that service AND all the aggravation and inconvenience you caused us, YOUR CUSTOMERS, as detailed in my original post. Once again, YOU DO NOT CARE ABOUT YOUR CUSTOMERS & all your negative reviews here prove it. And that's why we fired you and why you've lost SO many customers...and are getting so many bad reviews.

i took care of my pool for 30 years so had basic knowledge. my neighbors are a good bit older than…read morei am and had problems with a new pump that i couldn't figure out bc of blue tooth technology.... ugh Kyle and younger co-worker were so helpful, kyle over the phone on first attempt to get it running. and then i met them at the pool for a hands on lesson ! i cant thank them enough for their patience. kathy compton

I posted a review on 1.5.2026. I am posting again to let potential clients know that Ted's Pool's…read morereply to me was inaccurate, since this is a website for consumers to share honest experiences with a company. It disturbs me even more that this company is comfortable lying about the service they provided our family. Ted's Pools subcontractor put in an inadequate gas line for what our system required. We could not run our gas oven if the hot tub was on. They did not turn in a peco adequacy form before they started the work. After it was over they told us to do it if we were having issues. Their work also resulted in a gas leak which we had to hire an outside contractor to resolve. I did not trust ted's Pools to respond to an email let alone resolving a gas leak. Carol said they did not want me to have a dark ground pool because I had young children. I told her at the time of the meeting my three children are teenagers and all can swim very well. So that is another lie they told in their reply. Maybe Ted's doesn't have adequate options for their clients. They only showed me two options and did not make any effort to show me anything else. It was that or nothing. Carol did speak to my husband about the spillway after we sent email after email. I cannot confirm if the mason ever came because at no time did I speak to a mason at my house sent by Ted's. At no time did they follow up and say "our mason was there." If their mason identified the issue why would they just not fix it. Again we spent months trying to resolve the issue and our emails went unanswered. Next lie. They screwed up the closing of the pool. We spent a month testing the water at Leslie's Pool supply. The only thing Ted's did was come out and the tech left a note say the balances are really messed up and they would let Carol know. I had to follow up with Carol and she responded with a 30 minute window that had to get in touch with her. Then we fired them after one of teenager got a chemical burn from them screwing up the hot tub maintenance. Carol did not try to explain anything you have to track Carol down for a response to anything. They said they came twice a week in the winter to service the hot tub. That is a lie. That is what I repeatedly asked for Carol never replied to that request and they only ever came once a month and the hot tub was completely under serviced. Carol you can reply to this all you want but you know you did not handle the account correctly. You're not running a good business and you do not take care of issue after the pool has been built. Customers are on their own to track you down and in the end they are better to hire someone else to resolve it so it actually gets taken care of.

They required prepayment for pool opening. Then, they didn't show up on the day they were scheduled…read morefor pool opening. I called around noon that day and was told "oh they're going to come tomorrow instead." They showed up the following day and got the cover off. They couldn't figure out how to start the pumps. after 3.5 hours of trying, they asked ME for help. I'm not a pool tech!! I did my best to guide them but it still wasn't working. They told me "we called the office an hour ago, they told us we should just leave right then and there". I told them to give it one more try and if its still not working, give up. Three minutes later they went zooming out of the driveway. Haven't heard from the company since then. It's been 2 weeks. My husband came home from work and started the pumps in about 30 minutes. despite my profile location - I assure you, this is indeed a review for Teds Pools in Delaware County PA

Best pool service! I tried 3 others wasted my money. Finally my family and I were able to enjoy my…read morepool! Thank you! You're the best.

From the owner: Vivid Waters Pool Service is dedicated to providing excellent customer service as well as thorough…read morework. Keeping your pool clean, clear, and functioning properly is our top priority!

These guys are the best I have had one Hot Tub for seven years, I just bought another one for my…read morenew house, the service is amazing. The sales people are amazing. The product is amazing.

We have a hot tub and endless pool. HealthMate has been cleaning and servicing them for ( years…read more The technicians are reliable, efficient and dry professional. The company is very attentive. We have also bought covers from them and it is always a pleasure to deal with them. Their prices are also very reasonable. I highly recommend HealthMate Hot Tubs of Green Brook.

Customer service is pleasantly responsive and they've performed several jobs for me. New pool…read morecover, closing, and winter service have been completed when scheduled and the people doing the work are very nice and helpful.

I am writing this review regarding the service department at Sparkle Pools. Tammy was prompt,…read morecourteous, and had the estimate to us within 24 hours! She had the parts needed and due to the urgency of the situation- she had 2 technicians at my home within 48 hours of contacting Sparkle Pools to not only fix the containment piece of our filtration system but to diagnose and fix our pool heater. Both technicians were knowledgeable and were able to communicate what they were doing and how to keep the system running without future issues!! Thank you Tammy- Thank You SPARKLE POOLS!!