First let me say that even though I had a bad experience, with a little more work/training on the establishments part I believe they can offer a great product, because even though it was a burnt pie, it wasn't the worst pizza I have ever had. That's a pad thai pizza I had at union pie on Brownsville. I digress.
When I called I explained that it was our first time, and I had briefly looked on line and say they had some specialty pies but explained I was interested in the basics, and ordering for my wife and young children. It seemed that this annoyed the service clerk answering the phone, idk why, maybe extremely busy, maybe bad day, all I know is it affected how she communicated to me (was not a person names garret as.my check implies) as well as how she took our order.
We ordered a half plain half bacon, it came half pep half bacon.
We ordered garlic sauce on the side, and we're sold a box of garlic knots in addition to out breadsticks.
These mistakes could have been missed with a more customer service based approach on the phone, in addition to simply taking the 5 seconds to review the order, again I reiterate the service clerk was quite frantic in speech, clearly wanted to get me off the phone to go make food or take another order etc.
Im used to bad service at Doughboys in the rocks or like that eff you mentality, like if you want my pizza you'll put up with my attitude from my experience in new york, I guess I just didn't expect it from a place on yelps top ten pizza in south hills ya know what I mean?
So that was all reasonable considering covid, I'm sure the business is having a hard time, but thats the owners choice to stay open and take my money, and I hope the girl making the food was fairly compensated because it was clear she didn't have the tools she needed to do her job well that day.
I will now share my thoughts on the pizzas...I made a mistake ordering their white pizza and adjusting it for my kids, I'm sure their white with feta and spinach is good if they don't burn it, but I ordered plain white with just white sauce and cheese, and it was incredibly bland, it almost tasted like they use a salt less cheese, never had a pizza taste like this before, but it wasn't bad...just bland however, it was the only pizza my kids could eat as our pizza with bacon and pepperoni was burnt.
When I say burnt I don't mean my size year old being like "ewww daddy why's the pizza so dark on the bottom" I mean I put it in my mouth and could taste char....the bottom was poor in texture and over crisp.....now mind you I said I like crispy pizza, and I personally believe pizza is undercooked if you can lift it up from a side and the crust doesn't crack....but this was burnt. I still ate it 4 pieces from the not as burnt side, but for the most part out meal was dramatically underwhelming and we will be looking for some more.new places....outside of yelps skewed opinion. read more