As if i didn't like it enough before, after having tasted the food for the first time tonight i love it even more!!! food was excellent, and worth the price if you are there for a mini splurge (chicken tenders and fries basket for $7...not horrible in my book compared to other places with lower quality). My daughter always has fun being here in the toddler zone, and the constant "patrol" of staff within the play zone really limits any bullying or fighting amongst the kids which is nice if you can't catch every little thing happening. My only complaint so far would be that i wish there was some sort of charging station for phones or other devices but it's not a make or break thing for me. That and i really wish they would offer water cups, since they don't allow outside drinks to be brought in but i don't want to pay $1.50 or so for a bottle every single time. read more

5 stars for this place! Went here last night for my Nephew's bday party and we had a blast! The staff was so helpful from the second we walked in. The guys were great at explaining everything before we went in to play and were very helpful with any questions we had. I liked that the game was "mission based" and not just running around shooting everyone. I will certainly be back! read more

Fun place to bring your kids but some courses do seem a little dangerous. They have laser tag and an arcade area as well which we have yet to try. their food is expensive though so i'd save some money and go somewhere else. Awesome place though! glad we finally have more places like these read more

Went to No Surrender for a birthday party. We had tons of fun playing, but one of the staff was pretty rude. I understand that your busy but that's no reason to have an attitude problem with a bunch of 6 and 7yo. I get that they were loud but they've never had this experience and they were just excited. Granted it took a minute to calm them down, but the attitude was just not necessary. If you don't know how to talk to kids you probably shouldn't work somewhere your going to have to interact with them. read more

New place for kids and adults to have fun. Besides big laser tag room they have a huge jungle gym for young kids. Full arcade and restraunt to eat at while the kids are playing. I suggest you come by and check it out to see all the fun things you can do read more

Have my leg operated on and asked for an accomadation to sit near the kids they wanted me to buy socks and pay for a wristband even though i just saw them give an older guy a wrist band before me without any hassle not coming back here.. Place is too expensive and no customer service to match the price point.. read more

BEWARE IF U BOOK YOUR BDAY PARTY ONLINE CALL AND CONFIRM RIGHT AWAY! My daughter's birthday party was booked online. I called the day before to add additional food and confirm all the details, the mgr Mary initially confirmed but then called me 30 mins later to tell my room was double booked! She said it happens where the computer glitches. She told me I could have the room 1 1/2 hr later than planned. Then told me to get there early to get some chairs since they couldn't reserve any chairs even though no called me to tell me the problem with my party. Imagine if I had just walked in on Sat. Eventually after escalating to another mgr they were able to reserve me some chairs. Honestly they acted as though the computer glitch was my fault. I would not recommend this place for a birthday party package. Save yourself the headache! read more

Came here with my 2 4 and 11 year old! They played the whole 3 hours. The food is good and the staff is friendly. Nothing was negative about our time here, the kids had the time of their lives! We will be back soon! read more

Took my 2 year old for his friends 1st Bday party! As soon as we walked in my son was excited and wanted to play. It was busy, there are alot of lights and sounds, kids running around! We stated we were there for a bday party so they let us skip the line to check in to sign the waver on their ipads. Gave us 2 pairs of grip socks. 1 for me and 1 for my son. As they are required in the play area. And they told us to go to the party bunker. It was a very small room, it was full of people so it was hard to get to our seats with our small stroller. There was no party host. So I had to go to the concession stand to purchase my food and drink. They stated the would deliver it to the party room. It took over 20 minutes to get my fries and when they did arrive they were cold! and my drink never arrived! I had to go back out there and request my drink! Food and drinks are very overpriced btw. The balloon guy was amazing!! He can make anything you request!! Totally awesome! After the party which was 1 to 2 pm was playtime and 2 to 3pm was cake time. We had 1 hour left of play (price is per 3 hours) My 2 year old had so much fun!! He played at the toddler section which is for 42 inches and below, height wise. Huge ball pit, slides, table games, seesaws, alot of activities!! He was so active. he immediately fell asleep on the way home! It was his first time here and he loved it!!!! Will definitely bring him back for more fun. While this visit was free for us due to the bday party we attended. I looked it up and for him itd be $10 for 3 hours and me as a parent it would be $4. And we can take our grip socks we got in this visit today and keep reusing them! Good visit over all! read more

My family was there this past weekend, I never knew laser tag was so much fun. And I thought I was too old for this, I am glad I listen to my kids and went with them. We had a blast. The sound and light effect and the mission games I think that's what they they call it, it was great. Staffs are very friendly and helpful since it was our first time there. My kids are hook so we will be going there as regulars now. read more

We love it here as far as the play structure for the kids but the more I find out about their "policies" the more I want to stop giving them my business. You have to pay to watch your own children that you PAID for to play. We went and bought food and drinks in addition to the play admission prices but wanted cups of water for two of our children and they gave us styrofoam cups and told us to fill it at the public drinking water fountain but that we could pay for more drinks and get their fountain water that way!!????? And no refills on soda. Then I call to ask if we can bring a cake for our family when we go eat and play there on a separate occasion but they said no UNLESS you purchase a party room even if we are a small party (immediate family was going to eat and play). It is RIDICULOUS and unheard of at any other restaurant or play place. One of the employees even told us that they were told "we aren't here to please people but to make money!" in reference to the water cups. The lower positioned staff are super friendly and my kids love playing here but the greed alone puts a bad taste in customers mouth. On top of all that we had been going every two weeks and not once was told about the loyalty program until recently so I wasn't even accumulating those benefits. However after trying to send us to the water fountain after spending almost $100 there I am no longer interested. Disappointing. Greed in the long run never wins. read more

I asked one of the workers, I believe her name was Taylor, if she can hold my wallet and phone while I went to the adventure course with my son. Well when I was about to exit the course she wasn't there. So I waited and looked around trying to find her with my son frustrated and she was nowhere to be found until 40 mins later when my rest of the family already left. I was frustrated and irritated with her. She did not even say sorry for taking so long to give my stuff back. Now I know to never ask her for help or anything because she does not care or is she responsible for her actions. Really bad customer service from her. Her dumbass should not be a lead or whatever. read more

Nice place but the fact that they dont allow us to bring cake in the dining area unless u rent a room is bull....they allow presnets but no cake. I chose this place to celebrate my daughter's 3rd bday and it was just family...and i cant even have the cake and sing a birthday for her?! Smh...they need to change the policy read more

Used to go to this place weekly when it was on Blackstone. They had a great staff, laser tag system, and environment. Then they moved... I went to the soft opening and as expected there were some bugs but figured in a few months it would be amazing again, somehow it actually is worse. The new system is extremely inaccurate or buggy, and for reference my kdr at the original location hovered around 3-1. On multiple occasions me and others would approach someone from the back and unload into their hit detector to no avail. Like the original Laser Quest, the regulars "dance" or bounce around while they fire to throw off the hit system. The staff even encouraged us to do this to get a better score. The reason we started going here was because it was realistic unlike Laser Quest. The guns require you to hold the reload button to fire resulting in random reloading in the middle of firefights after firing only a few shots. The staff doesn't seem to know how the system works as they had struggles explaining anything but the rules. That same staff awards the unique guns to people who are obviously their friends or frequent visitors and whatever is left goes to the regular customers. I went with 8 other people and not a single one of us enjoyed their time here. I don't know how this place went so wrong but I don't plan on going back. Very disappointed to lose the only good laser tag place in Fresno. read more

Try you best not to go on a zombie day unless you want to waste your money. It was dull and gave no sense of urgency for the older players. Also if you just want to play a game try to bring enough people for a game cause there own employees will join the game and will cheat the game so you can barely kill them. All I had to do was ask nicely And they told me how to cheat the game with an easy stance and an awkward way to hold the gun. It worked though I think I only got shot twice. Overall if you don't want to make you way to tac ops and laser quest is just for some reason a no go though this place does offer an interesting arena. Just make sure to go on their 5 dollar Tuesday. Great experience for kids age 15 and under though. read more

Price isn't bad for entry though 4 dollars for adults is a bit of a joke considering it is a place built for kids. The place is fun enough though having to chase my daughter through 2 ft tall netting is reason enough to reduce by one star. The other is for the dishonest practice of requiring the purchase of their brand of socks. Claimed it was because it is liability to have anyone else's grip socks used in their facility but that liability would mean they should require new sock purchase every visit because ensuring the reliability of socks that leave the premise is impossible. It seemed like shady tactics to sell more junk no one needs and the answer was dishonest which is my least favorite quality in any company. Might bring my kids back but would probably opt for a more honest place in the future. Also they don't ensure kids leave with their parents like chuck-e-cheese which seems a much greater liability than socks from skywalk or aerozone. read more

Came in today with some buddies and boy was i surprised. The guns are awesome and they have layouts of weapons and the staff is super cool and friendly. Met the owner and he is super cool. This place has potential and will definitely grow! I will be returning for sure :) read more

Overall, my family and I were pretty impressed at what this place has to offer. Very affordable, huge play area for children to play and so many other activities to embark on. Bathrooms were clean and smelled good. Staff at the front were polite and helpful. I also liked how the staff walk around the kids area and regulate when they see kids doing things that can be unsafe. I was also shocked at how amazingly delicious their food was! Everything we ordered was amazingly good, the wings, the pizza, the fries, mozarella sticks, quesadillas, WOW! It wasn't like all the other family adventure places we have been too where food taste cheap and tasteless. Everything was restaurant quality! The ONLY thing that upset me was their fryer broke down and I had been waiting 1 hour and 15 minutes for our food before informing us last minute after a whole hour passed of the situation. My poor toddlers were very unhappy and very hungry. I only wish they informed me ahead of time, so I could of switched up the order, so we did not have to wait all that time while they repaired their fryer. Anyway, the manager was very great at making it all better. She went above and beyond to calm me down and made everything right, which I very much appreciated! I will definitely be returning very soon! read more

I wish I could write less than 1 star. This place is filthy dirty. The staff looks completely pissed all the time and are so so rude. The worst part is I found a switchblade OPEN right under where kids land from one obstacle course rope ladder. Obviously, No one is going through the course checking for safety hazards or cleanliness. They just yell at children and do nothing other than walk in circles. Seriously a disappointment!! read more

NOT HAPPY! My sons bought two games of laser tag. During the first game there were 5 people in the laser tag. They waited and waited for their 2nd game because it was only my two boys. We needed to leave so my sons asked for a refund for the game they didn't participate in. They only gave back a portion of the money. Spoke with the manager and he indicated " The system wouldn't allow him to give us a full refund" read more

So you sign a waiver so your kids can have fun but because they are 2 inches short they can't ride a slide??? A damn slide, what a joke. Whats the point of the waiver then. read more

Great time, good team oriented games, so not just shoot and be shot. Thirty minutes went by so fast. Tuesday was excellent with the $5 special. Friendly staff. read more

This is a very nice place to be but at the register they made us buy socks when it said right in front of us that we don't need them. I hope they see this and start using their brains. For the socks we wasted 30 dollars on it for no reason. read more

So much fun! All the staff are super friendly and the games are really fun! I'll definitely be going back. They also have great deals on games throughout the week which makes this place even better! read more

This place is amazing my kids loved it. And it's very clean and so many different games even as a adult I enjoy being there and having fun with my kids. Would love to get a monthly pass so we can visit 3-4 times a week. Great service and super clean. read more

It's a nice place to take your little kids, but if you have children from the ages of 15-17 then sorry but you can't take them. Those ages are not allowed so too bad. read more

This is the best laser tag place in the county that I know of. There are so many games to pick from. Overall this is a really fun, and good environment. The staff is very funny and friendly. Nslt is a solid 5 star, the service is fantastic. read more

My sons (16 & 14) went on a saturday around 5pm. The front desk was nice, but I felt rushed and the process wasn't explained very well. We bought 2 laser tag games for each boy. They told us to listen out for our color ... we understood that. We heard all colors called except pink. We heard lime green, aqua, dark green, purple ... nothing about a hot pink. I went to ask a manger about it and he stated they called hot pink a LOOOONg time ago. We had been waiting for 2 hrs already so I was already pissed and irritated. We couldn't get a refund, they gave us new wristbands and we just went straight over to the laser tag area and sat there so we didn't miss it. Also- we checked out the VR games... it was 15$ for 3 games 1 game free. We bought 30$ worth of the VR games for the boys. Psshhh.... that was the saddest VR we've ever experienced. No wonder nobody was in there. Basically, I felt I wasted my money. The graphics were horrible, un realistic, not scary, not challenging and not exciting. I hate to give bad reviews but really.. it was THAT bad. They need to upgrade their equipment. The boys said the laser tag part was so much fun so I'm glad about that. The food was good and reasonably priced. I had the veggie burger and fries. The fries were very crunchy and tasty. I probably won't come back here again. Also- it was very stuffy inside. Almost hot. read more

I bring my son here at least 3 times a week to burn off how little 4 year old energy and for the most part this has been a great place as far as customer service except for today. I am by myself at my table and I have two baskets of food. One my child is still eating(jumbo hotdog with fries) and my basket of fries which have napkins on it since I was done. I got up to order waters and my table is the closest to the food ordering station and I literally waiting until the line died down to run and get my water. They then came quickly to clear my table. I ran back but they already reached the trash bin. Mind you two other tables have food on them even some with napkins on the food. The Asian manager came to talk to me but made up too much excuses to replace my sons food. She kept bringing up the napkins. And then asked for my receipt and I told her it was thrown away... she then went to look at what time I bought the damn hotdog and said she couldn't find it. I told her not to worry about it since it seemed like too much to replace a damn $8 hotdog with fries. Wasn't feeling her "customer service" and in order to keep brining business is to make it right by the customer. read more

The staff are very friendly and they work very hard. They have a good team. We just had my son's birthday party two days ago and and the kids had a blast. Staff made everything run flawlessly. Thanks!! read more

This is a review of the laser tag area (not the adventure park area). Took several 13 year old boys here for laser tag. They played laser tag for years at the former location on Blackstone. Their opinion is that while the room is better, the guns are far worse and do not work very well. You cannot choose from a variety of guns as there is only one type, the gun grips are uncomfortable and it is hard to put the strap on your shoulder. So, as far as the laser tag goes, they did not like it as well as the Blackstone location. No one was excited to go back. We probably won't. It is also more expensive now. As a parent, I was misled about when laser tag started. They told me it started at noon, but what they did not tell me is that they won't start unless there are six people waiting to play. After noon came and went and it was still not open, I had to go ask why no one had opened the laser tag area. First they told me it would be a few minutes. Still no one came. Then, after I went to check a second time, they first informed me of the 6 person minimum. So, you could be there waiting for a long time until enough people come that want to play laser tag. So, if you are on a time schedule, just keep that in mind. Also, the screens that let you watch the game being played weren't working and there is no scoring system like at the former Blackstone location. Also they had roughly 7 outlets with no covers and exposed wires/cables hanging out along the walls near the party rooms so I'm surprised they are allowed to be open. The "adventure park" play area was very busy with young children up to about age 9. Most people appeared to be there for the adventure park so this place is really best for the under 10 crowd. The virtual reality area is OK, but expensive. read more

Had my sons 4th birthday party here. The room that they gave us was very clean and fully stocked and decorated. I had brought my own decorations, and the staff had no problem helping me put mine up. The staff member assigned to helping out my party was super friendly and very attentive to my needs. The food they served us was excellent. And they even provided my son with a gift. She made sure to keep the cake in the refrigerator whenever we werent needing it. Then playtime was next. All the kids had a BLAST in the adventure course. All the staff was super helpful and attentive to all the kids. So it gave us adults some reassurance and we were able to relax and have fun of our own. And all this was at a total reasonable price. All and all the birthday was a huge success and i would definitely recommend this place to anyone having a birthday party or just wanting to have some fun for the day. read more

It's a real fun family oriented atmosphere all staff is real friendly and professional and the goal of all staff members seems to be about having fun . It is fun for all ages old and young .I highly recommend this place read more

This is my opinion about this place... no surrender is the best laser tag on town.... the custom service is the best!!!.... the girls at the front desk are the best ..right when we walked in they were so friendly and helpful... and the guys in the armory were so helpful in explaining how the guns work and how to play the mission..the field was overwhelming with lighting and music...that was so awesome and Unexpected...crazy fun time.. definitely will return even with more people read more

This place was very fun.To play it is easy but hard to master.This place makes lazer tag fun and easy.My only problem is long wait times and no hot food but you will have a blast any ways. read more

Such a fun family environment with great customer service. My family was there tonight to celebrate our 2 year old niece and the manager working tonight gave us great service...he was super friendly and gave our family a little treat. Thank you No Surrender for such a fun night! read more

Had a great time at a birthday party there. perfect for all ages.

Really fun arcade did wait a long time to do laser which in my experience didn't like I prefer paintball shooting but the staff and place are great. read more

Overall this is developing (still seeing improvements occur since the opening) into a really fun and great place for a family to spend some time, particularly if you like shooting activities. At this location I've been twice with the old guns and twice with the new, most recently first week of October. I was a bit bugged by the heavy guns for my kids and the vests that were too large and inconsistent accuracy of the OLD stuff. They now have FAR BETTER guns that are lighter (much better for novices and kids) and WAY more advanced with better upgrades, power ups, healing abilities, audio, melee(!), healing and power up stations in the map, and more possibilities than I can list (if they choose to use them). Also great now that they have the video up and some people will get funny titles at the end like "trigger happy" or "grave lover" if you miss or die too much :) During my last two experiences I've used 4 different guns and I thought all were FAR more accurate and consistent than the previous old guns. I racked up a lot of kills each time, so it's good so far. Btw, I do shoot real firearms too, and I think some people complain but simply aren't accurate. The new stuff makes the experiences significantly more fun to me. Overall I think the changes to the laser tag arena make it have far greater appeal to more people and makes replayability better. If you are lucky enough to do a work group or private team building session like we did, they offer a ton of awesome scenarios that really make it more interesting and make for a memorable team building experience. I thought "Protect the VIP" was one that was great for our group. I've been with my 3 kids, and for a birthday party, and also as a business owner I went with my staff for some team building. All the experiences have been great with service and surprisingly good food for such an entertainment venue. I'd be happy just to get some beer and pizza there and let the kids play! There was one minor issue for our group once, but Peter stepped up and was exceptional in taking care of us and ensuring we had a great experience. Oh and some of the virtual reality stuff was pretty cool too, want to try more of the next time. My kids and staff are definitely up for going back! read more

If you ever need to get your cardio in No Surrender Laser Tag is the place to go. The food is great and the staff are AWESOME!!! And shout out to Victoria and the rest of the armory crew for always making every visit like a once in a lifetime experience!!!!! read more