Where do I begin with my review. To start, I want to state all the positive in my experience before we dive into the negative. As a start, I was happy there is parking out in the back, I was accommodated with seating quickly without a reservation. The restaurant ambiance was relaxed. The hibachi experience was great; hibachi chef put on a show that made us laugh and feel better after all. Most importantly we were there to celebrate my sons 5th grade graduation. Now, let's dive my family and I arrived to NIKKO around 12pm. Restaurant opens at 1130am but working in the service industry myself know that although we say we are open at 1130 we are not ready until 12pm. Upon entering the establishment, we were asked if we wanted regular seating or Hibachi lunch- I misunderstood what I was asked and quickly replied regular. My husband upon sitting asked the host if the hibachi area was available, the host immediately jumped out annoyed and said I asked you guys hibachi or regular. My fault is that I understood "bachelorette or regular". Please spare me grace, yesterday it was 100 degrees in NYC, and I was hot and dehydrated. We are promptly seated at the Hibachi area; there was another family who arrived minutes before we did. Mentally, I prepared myself that there was going to be wait before a server came over. But let me tell you that we were sitting at our table for 20 mins, probably more, being generous before we were greeted. I want to emphasize here again that I work in the hospitality and we go out to eat pretty often and have picked up on terrible experience before it begins. My husband said to my brother and son out loud that he already knows what experience we are about to encounter so make sure that we order everything we may need. The server immediately jumped in to take our orders, we placed our drinks, apps, food extra bottle water because they don't offer you anything that you are not paying for. My husband is asking the server that he is interested in the Japanese Saki, my husband can't pronounce the name of it but he is pointing at what he wants. To confirm my husband asked the server for the pronunciation of the saki. The menus are sheets of paper stuffed in a menu case that does not fit so everything looks stuff in. The server aggressively replied " I, don't know I am not Japanese". As a server you are supposed to know pronunciation, what goes in every dish if there is allergies or whatever upsell too. Hello, we do not need to be a certain race to know certain things but if I am working in an Italian restaurant I should know how to pronounce and describe what's in the menu. My husband, to avoid any further back and forth just pointed at it and told her that is what he wants. I ordered a lychee martini. I noticed that the food came out quick our apps, main dishes. The chef made the rice; veggies and mid-way through I noticed that my Lychee Martini had not come out. We had placed this a while ago so I called the server over and asked about my Lychee Martini. She did reply that she would check with the bartender, okay. Continuing with my meal, now I am finishing up the main course and I was hot, parched and drank my husband's soda at this point I asked her again where my martini is she aggressively said I do not know and walked away. I loudly got upset and said how the F you are upset at me if I am nearly done eating. A minute later the server appears with my drink. She tried to walk off quick, so I called her back and asked what the status of my husband drink was, the Saki. Her reply was oh- I do not know. My husband is not trying to ruin lunch very kindly and said I do not want it anymore. The check comes we are a party of 4 and bam automatic gratuity for such a shitty as service. We paid for the shitty service which thinking back I should have said to remove. So please be aware the service sucks and remember to tip your hibachi chef. He will ask if everything is okay three times after cleaning the stove, but I did not mind tipping him the cash he was great. read more