This is an update review: This is a special thank you to…read moreMichelle. She needs a bonus or a raise of a cake with her picture on it, and I will explain why. She already helped my wife with shoes that slipped in the recent past, so I decided to go back to the Shoe Mill when I had the same issue with a new pair of shoes, and guess who was there again. So, what makes Michelle great at her job and stand out above the rest, she is a creative problem solver. She didn't just point me in the direction of the insoles, which there is a small wall full. The insoles were not cushiony, I really thought it was going to be a bust before Michelle came to save the day. I didn't need hard supportive insoles, I needed as she put it, to take up space. This also added cushion, which is what I wanted. I should add she remembered both my wife and I, and my wife's very unique shoes.... That's impressive. My shoes felt great and no longer slipped in the back. I will come back for any issues with fit, only because of Michelle. Thanks, and bring all your shoe fit issues to the Shoe Mill and ask for Michelle!

They carry a lot of supportive shoes which I need so I really appreciate this store! Birkenstock,…read moreDansko, Piccolino, taos, Algeria, Haflinger and even OkaKai thongs And water shoes. Lots of boots, sandals, slippers - they have it all. Customer service is great, they will order if they don't have your size in stock. Make sure to check out the final sale rack, good buys if you are lucky to find your ai pre and style.

Love this store and the sales staff are so nice and helpful. This gives me the nostalgia of an old…read moretime shoe store with the metal shoe size measure. I will buy all my shoes here going forward.

I returned to this excellent shoe store after quite a long absence since we have moved farther…read moreaway. I was so glad to see that the same excellent selection of shoes and pleasant atmosphere remain. The gentlemen who were there yesterday were cheerful, knowledgeable and enthusiastic. I was able to find just the pair I needed and left with a smile on my face and comfy shoes!

I had a disappointing experience returning an unopened pair of shoes to DSW. The shoe box was still…read moresealed exactly as I received it, I had my receipt, and the return should have been straightforward. Instead, the employee gave me an attitude throughout the transaction. After scanning the box, she proceeded to thoroughly inspect the shoes and commented that they "could be the wrong shoes." I understand stores have return policies and need to verify merchandise, but there's a respectful way to do that without making a customer feel like they're being accused of trying to scam the store. I've returned items to other retailers, including Nordstrom, where employees perform any necessary checks professionally and courteously. This experience felt unnecessarily confrontational and left a bad impression. Customer service matters just as much as return policies.

The staff was friendly, the store was well kept; however, there is an overpowering stinky used shoe…read moresmell. I don't know if they even sell used shoes but wow it was overwhelming.

We don't live near Washington Square, so I don't make the trek often. When I do go down, Shoe Mill…read moreis one of the reasons. I've purchased plenty from them over the years. The last couple times, they've been at the newer location, a much needed expansion and great store. Both times I've been assisted by Alex. At most stores these days, rather than an associate offering to help you, it seems like you have to snag an associate. Then, it takes them a while to find the shoes you want to try. They bring out a stack of boxes, and leave you to figure it all out. Not Alex. He's fantastic, actually helping you get into the shoes, quickly bringing out a better size, a different color. He gave advice and patiently brought out boxes. Both the store selection and the employees are exceptional.

Went to the shoe mill last week. Had an excellent experience. Found a great pair of wide dress…read moreshoes that will be very versatile! They had a limited selection but the sales man made sure he found us something that would work.

Originally stopped by to get some old Birkenstocks rebuilt. Turn around was scheduled for one week…read morebut the shoemaker had an issue and they would be later. I was ok with them being shipped to me as I lad to leave before they'd be ready. The shoemaker, and the shop went overboard to get them ready before I left. The downside was that when I went back y wife wound up buying two pairs of shoes, including a Blundstone model that I'd never heard of after wearing them for over thirty years. Extremely impressive stock of styles. And the service was first rate.

The women are extremely kind and helpful. Good selection of Birkenstocks. Nothing on sale…read moreunfortunately but I understand. It's a small business

It's rare that I five star review a place. With 5 stars I'm proclaiming it to be the best of the…read morebest and the standard all others should be held to. Well, this place was. I had been struggling for about a week to piece together a workable suit for an interview. I just couldn't find a jacket that worked, and I wasn't pleased with my tie choice. My pants also were an off color I wasn't happy about. So, last minute I dropped in here and wish I had made it my first stop days ago. I entered the front and was warmly greeted (Dawn). She asked about why I was there and the reason for the clothing. From there I was handed off to Melinda who worked her magic on me. Ultimately I found what I was looking for and felt good about everything. Didn't cost me a million dollars (less than $500) and I went on to do my interview today. I feel good about how it went. If it wasn't for this store everything would have gone vastly different and I wouldn't have been comfortable. Thanks ladies! You have a customer for life.

Friendly staff. Prices are not great.i The same jacket on line was much less. We thought that we…read morehad coupons on our account but they couldn't find them. I ended up looking them up and found a discount that they didn't find but they said it would work. Why couldn't they find it??? Anyway we almost bought a jacket for $200. Because we were on vacation & headed to the beach with rain scheduled that next day. My husband said he'd take his chances. It ended up being a beautiful day. So glad we didn't spend the money on an impulse buy & then found the same jacket on line for much less.

Definitely not friendly with the customers I can tell when I spoke with bald young man that's what…read moreHill look like his employee in the store. I don't see any outcome in face cause I ask him for what is the best shoes in the store? He's looking at me so bad and he said I got nothing for you here disgusting

Came to the store after purchasing shoes online. I need to find a store nearby where I could find…read morethe exact shoe size and model as I needed to travel the next day out of the country. Employees at the store not very friendly or inviting. Seems like the generation in a particular age group is somewhat angry or irritated and not thankful that they even have a job. The girl who was rude to us or not evening smiling or inviting went by the name of Ang. Not looking forward to returning here again in the future. Only came here because I needed something quick.

Quality/Quantity - Shopping spree day!! When in OR. Nearing…read morethe end of our road trip, so it's time to stock up on all the basic stuff we usually buy to save the sales tax. 8-11% sales tax in CA and NV. It all adds up... Well, are the stuff in Nordstrom basic stuff we need...? Lol. Maybe for my wife, haha. I did not buy anything. I am realizing I have too much and told my wife this might be my last trip of buying excess. But of course she is more than welcome to continue. Ambiance - Consistent. I only found one shirt/jacket that I would have liked. I forced myself not to buy. See picture. Open 7 days a week from 10am or 11am to 7pm or 9pm; see their website or Yelp. Plenty of mall parking. Service - Self service. Price - Reasonably priced, especially for good brand names. Owner Comment - Congrats on your success since 1901, which started out as a shoe store! 1963 - Added apparel when they acquired Best Apparel of Seattle. 1971 - Company went public. 1973 - Nordstrom Rack launched.

As with all discount stores, you either come home with a truck load of treasures or hardly…read moreanything. With my last shopping trip being the latter, I came home with at least a Jo Malone cologne discovery collection of 8 small vials for $19. Although I was looking for a full sized Jo Malone and didn't find any, at least I can use the vials for travel.

Went to buy new shaft for my driver Josh customer service was behind expectation very knowledgeable…read moreand professional we try a few on the monitor hitting ball and find the one I need it Josh is your guy if you're need golf equipment Thank you very much Ray

Laura had too much knowledge of the camping area, she walked me throug the supplies that I needed…read morewith the list of items that I had in my phone, this winter we re going to Mt Hood my family and I and Laura helped me to get everything we needed. I got a lot of stuff at a very affordable price, and we exchanged some coupons also.