I'm very pleased so far with JLC. As a single-income homeowner, I was on a very limited budget…read morebut really needed to change out my masonite siding (though I was not at the best time of my life to do so and friends and family were reminding me of such). But JLC were competitive--without skimping on product or workmanship quality. Not only were they responsive to all questions & concerns, but they were timely and clean. There is something more I'd like to add (without trying to sound too melodramatic): As a single woman, many companies take advantage and/ or dismiss our worries, but I really could not afford (financially or mentally) ANYTHING to go wrong, so when I responded about a few things that weren't done quite right, they responded immediately to come and correct those things until I was satisfied. That said, I will be contacting Jacob's Ladder again for all future home improvement projects.

We needed some siding repair, gutter replacement and a whole house paint refresh. JLC got…read moreeverything done in a fast, friendly and efficient way. Everyone was very professional and I was impressed by how quickly things got done. If we have future work, I'd definitely use them again.

Quick reply with a quote / visit and then scheduled work. Good detail on the quote and fair…read morepricing. Jason is a good guy too and easy to work wiith. Highly recommend.

I had a door that needed to be reversed. We got an estimate…read moreand it was a fair price. Communication was easy, the work was done nicely and everything was cleaned up. There was a small issue with supply chain but that was out of their hands. I'd hire this company again in a minute.

I've had projects at my house done by the Handyman division and they are professional, prompt, and…read moreresourceful about repairs to an older home. For larger projects, Mason is amazing at helping you decide what you want and then coming up with unique designs that are beautiful and creative to make it happen. Honest, smart, talented guys! My latest project involved renovating an old fishing cabin, keeping the charm of the original structure while updating lighting and interior finishes ... on a budget, of course! Mason has all sorts of innovative ways to blend new products ( like low voltage cable lights) into traditional settings for the affordable Wow factor. Give him your ideas and step back and turn him loose! I'm thrilled! I've added a photo of the lighting in the dining area. A small space is a challenge!

A little over a year ago Mason and his crew began to transform the inside of my recently purchased…read more1960s rancher house. The cute little house was wonderful but needed a face lift and we decided to go ahead and totally gut it and give it a new life. And that Mason did. This little house is now my home and is a total gem between its characteristics and the land it now sits proudly on. The craftsmanship and attention to detail is outstanding. Mason's crew was dedicated and hardworking and always happy to answer questions at the job sight. Mason was also very easy and fun to work with to put our ideas together to make our visions come to life. If you are ever in need of someone who you can trust to help you make your house projects a reality Home Masons is the team I would turn to. I will definitely be returning to them for any future needs for this special little house!

Liv Construction began work on Dec. 26, 2024 and finished 56 days later. I've waited to give a…read morereview to see how everything held up. It was a renovation of the kitchen, living area and bathroom, HVAC and On-demand Hot Water. Plus some outside work - pouring a concrete pad for gazebo and RV Port. While I personally like everyone that we worked with, we did have some problems during construction. Demolition workers almost removed the support beam to the house before my husband asked them to stop and check with contractor. Each time we brought a concern to the foreman, the answer was always the same, "What do you want me to do?" The answer was always the same, "I want you to fix it." This included: Kitchen cabinets that were installed 2 inches from the ceiling. Kitchen island was off center and was only fixed when my husband measured and showed them the discrepancy. The concrete pour for the gazebo was not framed correctly and needed a second pour of concrete. One corner is still not square. The joint between the pours is now cracking and the owner has stopped communicating. Concrete overflow was scattered in the far backyard and was never cleaned up. The gazebo walls were installed backwards. One door they installed has a huge gap and let in lots of cold winter air. They were unwilling to run an electric line to the kitchen island because they would have to drill into the concrete slab. No drop cloth was put down when they were drilling new holes in the ceiling for the HVAC vents. After about 10 months, the grout in the bathroom and kitchen was cracking. Glue from the tile dried on the outside of the tile and looked unsightly. The contractor gave us a one-year warranty, and some things were fixed, but they have stopped communicating.

Nathan figured out the problem with the septic pump/alarm in 5 minutes!…read more Great service. Knowledgeable and friendly!

Retex replaced our roof and matched a previous quote received from another company! They did a…read moregreat job of following up and communication. Would recommend to a neighbor.

Very satisfied with the roof repair work completed on schedule by Retex on 8/20/2026. Matt worked…read morefor about three hours on our roof in direct sunlight/103 "feels like" degrees. From the initial estimate though completion the project was managed by Retex in a highly professional manner. On 8/21 we received numerous photos from Retex documenting the work completed the previous day. Thanks for a job well done...HIGHLY RECOMMENDED!!

That's a 5++ rating…read more Easy to procure an appointment, appointment arrived on time, in fact a few minutes earlier. Great first impression!! Consumer more than friendly pricing. Great care and completion of our roof's storm damages. looked like nothing had ever been done, blended right in. Very friendly young man who completed this. Perhaps you have tried the rest, please next time phone for the "best"! Jerry W.

I called to have my skylights replaced and my roof inspected. They came out and provided me…read moreoptions from repairs to full roof replacement based on my issues. Nathan clearly broke out the numbers and provided an honest and fair assessment of what each option would offer. The work was completed in two days by a very seasoned and professional crew and its never looked better. We will absolutely call them again when we go to replace our front windows next (yes, they do windows too)

Buyer beware with More information about issues dealing with contractor and unfinished work and…read morequality

Timely response to our request, super fair estimate / cost, and able to get us in the schedule…read morereally quickly. Completed their work efficiently, showed us how they repaired it and helped us understand what they did. They completed both a small repair to a back deck and a railing repair to a ramped front porch that feels so much more secure and accessible for us. Would definitely use them again for repairs or construction.

I had hired Absolute Stone Design in the fall of 2025 to repair an issue with my granite counter…read moretops having an uneven seam. They sent out two guys to repair my countertop. Only one of them spoke English. None the less, they were able to fix the issue. Fast forward to February 2026 and the issue with the uneven seam returned. Apparently, the fix didn't stay. Spoke with Renee at Absolute Stone Design and explained the issue. They sent two technicians to my house to repair the issue. This time neither one of them could speak or understand English which made it very difficult and problematic to explain what needed to be done and what my wishes were. Me and the technician ended up having to use a translator app on our phones to communicate which was quite time consuming and only prolonged the issue of getting my countertop fixed. After 20 minutes or so of back and forth trying to explain what the process was and what my expectations are the technicians began working. They put some sort of device that straddled the seam and using suction moved the two different sides of granite to make the seam even. The whole process took a little more than an hour. Once they were done, they seem to pack up their stuff in a hurry and left. Now my wife and I didn't stay in the kitchen the entire time and watch them work. Once they left, my wife and I went to dinner. Once we came back and closely inspected the work, that's when we found the damage to our countertops. They had put a hole in our stone and tried to cover it up by putting some kind of filler in the hole hoping we wouldn't notice it (see pics). I was able to scratch out the filler with my fingernail. I went to the Absolute Stone design office and spoke to the owner and explained the issue of what happened and showed him the pictures of the damage. His response at first was denial and then asked me how do I know that wasn't there before they started work. Then he tried to explain how the stone is old and brittle. He tried to explain away a couple of different excuses so as to avoid responsibility. After a little further explaining my position and how I don't buy his excuses I advised him that I am not paying the $300 fee he wants for the work as I am not paying them $300 to come to my house and damage my granite and then not offer to fix it. The owner was OK with that. He also advised me that he would speak with Renee about the issue and someone would be getting back with me the following week. That didn't happen and no one called me. Only after I received an invoice in my email (about a week later) did I call them back and speak with Renee and explained again what had happened. I could tell from our conversation that no discussion was had between her and the owner. I also advised her that I was not paying the $300 to them after they had damaged my granite. She understood and was OK with it. Now here we are a few weeks later and I get a call from a young girl at Absolute Stone Design inquiring about the $300. I again had to explain to this young girl what took place and for her to speak with the owner and Renee. I also explained that they sent two technicians to work at my house and neither one could speak or understand English. Her reply both shocked and surprised me as she said in an indignant manner that "I don't see what that has to do with anything..." and before I could explain, she hung up on me. Having been treated like this by Absolute Stone Design, I would not recommend doing business with these people as they are not very customer focused and apparently are OK with sending technicians to fix your problem without even being able to communicate with you should you have concerns or questions. And it appears that their staff are not properly trained on how to provide quality customer or show any empathy towards a customer who has experienced issues with their work nor do they seemed concerned in any way on offering to make it right. Buyer Beware!

I am SO happy with my bathroom countertop. Melissa helped me. She found a remnant of Silestone…read moreStellar Snow in the Tile Courtyard. I was thrilled. I'd seen a sample of it at Home Depot, but my project didn't meet their minimum. Went to another shop in Powhatan; they were super nice but a bit pricey and their product was a fabricated copy. (I wanted Silestone for all the right reasons.). What really impressed me: 1) Melissa didn't charge me for the circle cut out I wanted in the top left corner - (for trash!); 2). Gonzago was so polite, knowledgeable, patiently measured and convinced me to get the matching backsplash. Glad I did. and lastly, 3) The install team was polite, efficient and filled in the glue where I thought more was needed. (Keep the lady happy!). I've referred Melissa and team once. Hope I can do it again. Thank you, ASD.