We brought our sons bike, that was not purchased there, in for piecing together. It is a trick bmx…read morebike, so placing the break lines correctly with the 360* handle bars was a nightmare. We brought the bike and parts in and they were so helpful that they took the bike in and had it all pieced together in a few days, with no worries about if it was done right or not. One of the tech's was out on vacation and their service list was already long! We felt that our need was just as important as the needs of The customers coming in to purchase Trek bicycles! Excellent customer service! And good price as well!

Helpful friendly staff. Nice selection of Trek bikes, riding gear, tools and helmets.read more

Got expert help getting my new e-bike geared up -- helmet sized and fitted, dayglo yellow wicking…read moresocks, phone holder. They didn't have the rear pack to fit my rack but went in depth recommending one and even price compared. Installed my iphone holder in seconds. On top of solid products and pricing, the vibe is chill and the people are friendly and expert. I'm new to Redmond and love having my new go-to bike shop. Thanks guys!

Came here for a quick repair service, the staff was very attentive and friendly and was able to…read moresqueeze me in and even find some savings for me on top of an already competitive price. Only thing was the parking lot in the back is a bit narrow and you have to bring your bike through the front entrance. I'll definitely revisit for any tuneups I need in the future!

I took my granddaughters bike for a flat repair and a month later I took my bike in for the same…read morething. Both times I was met with courtesy and I can't say enough on how well they treated me. Highly recommend

Fantastic service! Came down to get my bike fixed. Donovan, the Service Manager help me. He did a…read morequick review, the pedal world not turn forward but would go in reverse, had other maintenance needs, estimated it would be $300. He recommended as an alternative a Trek Dual Sport 2 Gen 5 bike that was on sale. Took the bike out for a test ride. What a big difference. Came back the next day after doing some research on the bike. The bike is perfect for my road/trail riding. Highly recommend the Trek Bicycle Issaquah for all my bike Needs!!!

I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

My son's e-bike was damaged and the team at Velo were very helpful to fix ALL the problems! The…read morequote was accurate and they were very pleasant to work with. Highly recommend.

I actually don't know where to start! The customer service, support, speed, technical expertise…read moretop Notch! I had a flat tire on my Cannondale Lefty while passing through town. Mark fit me right in! Fixed my tire, adjusted my brakes, greased the chain all in 20 minutes. His shop has lots of awesome bikes forsale, gear, parts etc.! Also this is a family owned and operated store and this is who I want to support! A great thanks for your help!

These guys are outstanding. They got right on my flat tire and did an amazing job. They answered…read moreall my questions and was impressed on their professional outlook along with that hometown feeling. Hopefully will never have to go back for any repairs but will definitely go back is needed. Thanks guys you're the best.

Awesome service, very friendly and Isacc was extremely helpful! Even drew us a map on cool trails…read moreto go shred! 10/10

Great fast service at a fantastic price! I needed two mountain bikes tuned up. I took them to…read moreolympic and Fred got right to work. Turned out, one bike just needed a few quick adjustments. He took care of them during inspection. I left the other bike there. 3 hours and $20 later, bike number 2 was all tuned up. Fred shoots straight, doesn't up-charge, has fair prices, and moves fast. I'll be back!

What a treasure this shop is. I took my bike to Trek Bike shop in Gig Harbor because my chain kept…read moredropping. After over $400 for a chain, a crank gear, all new cables and a tune up I took it for a ride...my chain dropped. I took it back they kept it for a day, I picked it up, road it and my chain dropped. I took to Olympic Enterprises Bike & Skate, he adjusted it in 5 minutes. The chain no longer drops.

Bought the perfect mountain bike for my 6 year old grandson and they said when he outgrew it bring…read moreit back for credit on a bigger bike

We've been through Bainbridge Island for years now, but I haven't realized that this shop was close…read moreto downtown until recently. It's worth a visit just to see the vintage road bikes that they have displayed on their walls. Only several from their collection are displayed on their walls at any given time, but you can see pictures and descriptions of their entire vintage bike collection on their Web site. Though I didn't buy anything on this visit or have any service done, the staff seems very friendly as well!

I got my bike seat post cut. It was $20. I am really happy with the new length. While the post was…read morebeing cut, I was looking at possibly a new seat. These guys measured my sit bone width and made recommendations but did not push me to spend any money at all. They said try out my adjustment first then come back if it still hurts. I will for sure go back

We met with team today about E Bikes and he was awesome! So knowledgeable and patient! Best…read morecustomer service ever. We have bought all of our bikes from Greggs and it is the customer service that brings us back in every time. Thank you!!!

Incredible y helpful staff. Vacationing and wife's e-bike had an electrical issue. They fixed it…read moreAND had the truck tail gate pad we have also been looking for at a great price. Thanks guys so much for the help!

We rented two Trek e-bikes from Ben's. It was a great experience for us. Stefan took care of us and…read morewe found him to be patient and professional. He explained how to use the bikes and made sure that we were comfortable. The bikes and helmets were in excellent condition. The paperwork was kept to a minimum. Ben's is close the Olympic Discovery Trail with access off of Priest Street. We rode west on the trail and visited two lavender farms. What a great day!