I got 2022 trek rail 9.8 GX. Over an hour driving but 3 trek crews helped me like a family. My…read moreEnglish is not that great but they made me feel comfortable and explained detail stuff about bike. Big chunk of money but I didn't hesitated to buy my bike from them. If need new bike or services just go to trek silverdale.

Helpful friendly staff. Nice selection of Trek bikes, riding gear, tools and helmets.read more

Came here for a quick repair service, the staff was very attentive and friendly and was able to…read moresqueeze me in and even find some savings for me on top of an already competitive price. Only thing was the parking lot in the back is a bit narrow and you have to bring your bike through the front entrance. I'll definitely revisit for any tuneups I need in the future!

Took in both our bikes for a quick repair and worked with Andrew, who was amazing. He clearly…read moreexplained what needed fixing, got everything done the same day despite how busy they were, and gave great local ride recommendations. Super friendly, professional, and helpful. The bikes ride perfectly now. Thanks Andrew!

Fantastic service! Came down to get my bike fixed. Donovan, the Service Manager help me. He did a…read morequick review, the pedal world not turn forward but would go in reverse, had other maintenance needs, estimated it would be $300. He recommended as an alternative a Trek Dual Sport 2 Gen 5 bike that was on sale. Took the bike out for a test ride. What a big difference. Came back the next day after doing some research on the bike. The bike is perfect for my road/trail riding. Highly recommend the Trek Bicycle Issaquah for all my bike Needs!!!

I've had a few excellent experiences at this store. I bought a new bike during my fist trip there…read more They had what I wanted in-stock despite industry-wide supply chain challenges. The staff was super helpful and made the sale easy for me. My next visit really impressed me. I bought a bike computer for my son's bike but had trouble installing it. I brought the bike into the store to see if they could help me. I didn't realize they were closing soon. The staff stayed late to install a new computer. My son and I felt welcomed the whole time and really happy with the outcome. The store is very well run. It is clean and well merchandised. The staff is knowledgeable and friendly. They genuinely care about their customers. I will go out of my way to give the store my business again in the future. They are great!

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

I was in a real pinch today and these folks helped me out tremendously. I called and spoke to Kim…read morethis morning and let her know that my daughter-in-law is coming into town for a triathlon this coming weekend. Her bike arrived unassembled and I needed to try to get this Put together as quickly as possible. She was very accommodating and told me to bring the bike in and they would get it taken care of for me. Drove in on my lunch hour and Kim got me in right away. She went to work on the bike herself and was able to get everything taken care of in under an hour. Outstanding and amazing service and very friendly and easy to deal with. I can't stress how professional they are, and they cater to the cycling crowd. They don't just fix bikes. They compete as well. Thank you very much for everything!

Great service! Mark is a legend…read more Got a bike from FB Marketplace and came in to get a new seat, grips replaced, and new pedals. Everyone helping out was so friendly and encouraging. Will be back for any bike related needs!

I actually don't know where to start! The customer service, support, speed, technical expertise…read moretop Notch! I had a flat tire on my Cannondale Lefty while passing through town. Mark fit me right in! Fixed my tire, adjusted my brakes, greased the chain all in 20 minutes. His shop has lots of awesome bikes forsale, gear, parts etc.! Also this is a family owned and operated store and this is who I want to support! A great thanks for your help!

Outstanding service, went in and had both tires changed and was on the road in less than 10…read moreminutes. Highly recommend this bike shop.

I went into Skagit Cycle looking for a bike rack and a comfortable seat. I would have ordered a…read morerack online, but I had no clue which one I needed for my bike or how to install it. This was the same issue for my seat. The original seat I had was too wide and was rubbing against my inner thighs as I was riding. Everything I purchased from them was reasonable and installed in an hour. I am also able to exchange the seat I purchased from them in 30 days which is my plan. The seat is the perfect size, but it is not comfortable for me. They have a nice selection of seats so I'm sure I will find another one that is softer. You should definitely give them a try.

Great fast service at a fantastic price! I needed two mountain bikes tuned up. I took them to…read moreolympic and Fred got right to work. Turned out, one bike just needed a few quick adjustments. He took care of them during inspection. I left the other bike there. 3 hours and $20 later, bike number 2 was all tuned up. Fred shoots straight, doesn't up-charge, has fair prices, and moves fast. I'll be back!

What a treasure this shop is. I took my bike to Trek Bike shop in Gig Harbor because my chain kept…read moredropping. After over $400 for a chain, a crank gear, all new cables and a tune up I took it for a ride...my chain dropped. I took it back they kept it for a day, I picked it up, road it and my chain dropped. I took to Olympic Enterprises Bike & Skate, he adjusted it in 5 minutes. The chain no longer drops.

We've been through Bainbridge Island for years now, but I haven't realized that this shop was close…read moreto downtown until recently. It's worth a visit just to see the vintage road bikes that they have displayed on their walls. Only several from their collection are displayed on their walls at any given time, but you can see pictures and descriptions of their entire vintage bike collection on their Web site. Though I didn't buy anything on this visit or have any service done, the staff seems very friendly as well!

Echoing other reviews here: condescending and rude are just the tip of the iceberg. Was told that…read morecertain bike parts on my bike were "bullshit" and that I should swap them out for something less elitist. Note to the owner: these are just bikes - they're meant to be fun to ride and/or tools to commute - don't take everything so seriously and definitely don't take out your aggression on nice, paying customers. I have worked in several bike shops and know when something is off. Everything just feels off here. Do yourself a favor and avoid this place.

Being a senior bicyclist, I have had unfortunate experiences with disrespectful and blatantly…read morediscriminatory shop staff in other shops. Much to my delight, I found all of Gregg's staff friendly, professional, respectful, and very helpful. In addition, the store was well stocked, and instead of waiting for a week for new tires to be received and mounted, the shop turned my bike around in just a few hours. I very much look forward to an ongoing relationship with Gregg's Lynnwood Cycle.

Very reliable, friendly, knowledge, and speedy at getting bikes serviced. I highly recommend…read moreGregg's :)

Wow, just had a great experience after finding this bike shop on Yelp along our route to Olympic…read moreNational Park. My bike needed a small repair, and I thought I might have to drop it off for a few hours. Nope, they got to it right away! We were in and out of the shop in less than 5 minutes! While we were there, I looked around at their awesome inventory of cool bikes and accessories (and found myself some new bike gloves to buy too). They also have rental bikes, kids' bikes, e-bikes, and just about anything else you could need. Highly recommend this place!

I don't expect pleasantries from sales staff, but just a bare minimum of interest would be nice…read more Somewhat rude even, I bought elsewhere and won't be back.