A small shop with outstanding Customer service! They…read moreadjusted my e-bike derailer for a great price..and were happy to answer my questions about my bike.

Bought a bike 13 years ago here and have always benefited from outstanding service. Every time I go…read morein for service, Nick and Ron always help no problem.

My wife and I have had the best experience with Pete and his team at The Broken Spoke…read more Where many bike shops feel daunting or non-inclusive, The Broken Spoke demolishes that barrier. As someone who used to cycle avidly, gave it up, and came back after a decade, I can attest to the massive benefit of TBS and Pete's approach to cycling. For novices, everyone here creates a welcoming environment with no aggressive upselling or scoffing. Every question is thoughtfully answered and they take their time. They've built up an incredible community and every time we stop by we see regulars. Group rides on Thursdays (looking forward to those!) also help with community building. I can't stress enough how lucky we are to have Pete and his team in our town.

Knowledgeable with good selection. No pressure. Great location. Excellent E-bike rentals.read more

These guys are the best bought a couple bikes from them and gear there always helpful and great…read moreattitudes Thanks always keep up the great work!!!!Diana

Don't throw away your old bikes. Bring them here, where they will be refurbished for sale or…read moredonation.

Excellent customer service and overall experience with boot heat molding and new ski binding setup…read more The owner is friendly, welcoming and a good story teller. Also helped me measure and find the exact seat replacement I was looking for in store for my Specialized MTN bike! As My previous one was damaged during a small spill

Everyone here is super nice and friendly. They have bike repair and lots of ski stuff. I saw a kid…read moregetting fitted for skis. It's a small shop but worth the visit. Support this local biz!

Customer service on par! We were greeted at the front and asked for assistance when strolling…read morearound several times. I noticed a lot of bikers bringing in their bikes. Tons of outdoor gear available for purchase. Some of us picked up snow shoes and snow clothing. That was our mission and it was a success to find them all here. Mind you though, the prices were crazy high. Either you can buy items used or new. A jacket my brother wanted was $500 and the one I wanted was $300. Be prepared to damage your wallet.. When checking out, we signed up for a membership. I didn't get a good look at the snowboards but I am looking for one to customize in pink with the word Hawaii at the bottom.

I came into this store in a brand new truck and decided that I wanted to get everything for camping…read morethis summer from this location. Upon shopping I was asked multiple times if I needed any help which they did help me find some delicious freeze dried food but when I was headed towards the checkout isle they had every single employee standing at the door with the greeter doing absolutely nothing productive but blocking me from leaving obviously I looked them all up and down and they knew what they were doing (I'm black btw) after seeing this I almost set everything back but I continued and purchased over $1270 in gear. just felt very judged and under appreciated as a customer.

Epic service! Start to finish. The best part of it all was everyone there wants to just have fun…read moreand here's to 122.6 acres of it -- it's a wonder and how about a night or two in the new dome house. I'm just telling you, bike repairs, to gear (my favorite hoodies come from here), trails to ride, the famous lounge, the fresh air....plenty of dirt. What more could you ask for? What are you waiting for?

Great service! I've taken my bikes to other local bike shops and dealt with the two week wait times…read morefor simple repairs (not to mention the poor customer service). Night Owl is different. They provided next-day service without charging extra, and awesome customer service. Couldn't recommend more.

I took the 'Introduction to sea kayaking and capsize recovery course' and loved it!…read moreJohn and Carson were extremely engaging and knowledgeable. The focus on safely was spot on - exactly what I needed to hear and practice - and brought home vividly by them sharing stories from their own experiences out on the water as well. Then there is the location: beautiful Port Gamble - what's not to like ! Cannot wait to return to take the next step: the 'Sea kayak navigation & touring essentials' course. Only a couple of weeks away...

Terrific bioluminesce tour! Carter and Amber were great guides. The little plankton are not as…read morebright as the images but they are glittery and magical and it was a super cool, unique experience. Everything was well run and the communication was excellent. Port Gamble is also a very neat little town to stay. I highly recommend this experience

I'm seeing lots of crummy reviews and had to weigh in. My son and I went here for cleats, found the…read morestaff exceptionally helpful, got hard to find cleats at a phenomenal price, and can't imagine not going back. They've got a little bit of everything, good prices too. Not sure what else you'd be looking for..

We came in late because we were actually going to the restaurant next door when we saw the discount…read moresigns in the window. They told us they were closing soon and we told them we understood and just wanted to look around. A few minutes before closing, we had a few items in our arms that we wanted to buy, when an associate named "Stephen" came up to us and told us "you have to get out." Not that we had to wrap it up and get ready to check out, but specifically that we had to "get out" in the most hostile tone possible. I'm not sure who is in charge of the store, but needless to say we will not be returning.

The Dealership atmosphere is stellar. Smiles and laughter radiate through this Dealership,…read more welcoming as soon as you arrive. I received a hello as soon as I walk in. Nicole asked how she can help, and walked me to the service department, introducing me to the service advisor. The service dept, asked great questions to my issue. They offered to pick up and return my bike for service, I live 30 miles out town, which to my surprise was no problem for them. Everything i asked from them was done and at an affordable price. Great service, stellar Dealership.

Stopped in, as i do most HD dealers when i passed by. This time just killing time. Its a pretty…read morechill shop, ok selection of bikes and merchandise. I got chatted up by Wyatt on staff. Nice, friendly guy, made me feel welcomed

The team fixed my fuel line and serviced the bike a couple hundred dollars less than Harley. Their…read morecustomer service was great and met my needs. The reason for only 4 stars was from the moment you walk through the front door, it wreaked of cigarettes. I bought a shirt and hat from the shop and had to immediately wash them when i got home because the smell carried over and my family noticed when i brought them into the house. They need to work on that.

Brought my bike in with an engine knock and had it fixed up in a day at an incredibly reasonable…read moreprice. They came out and unloaded it off my trailer, kept me informed throughout the trouble shoot, and had it fixed much faster than I thought. Being new to the area this will for sure be my "go to" shop. After I waited 45 minutes at Harley for them to tell me to make an appointment for next month this was a breath of fresh air.