Wow, just had a great experience after finding this bike shop on Yelp along our route to Olympic National Park. My bike needed a small repair, and I thought I might have to drop it off for a few hours. Nope, they got to it right away! We were in and out of the shop in less than 5 minutes! While we were there, I looked around at their awesome inventory of cool bikes and accessories (and found myself some new bike gloves to buy too). They also have rental bikes, kids' bikes, e-bikes, and just about anything else you could need. Highly recommend this place! read more

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I don't expect pleasantries from sales staff, but just a bare minimum of interest would be nice. Somewhat rude even, I bought elsewhere and won't be back. read more

Rented a couple of nice Trek bikes for a ride on the Discovery Trail. Bikes were quite new, in good condition. Helpful customer service. Located pretty close to the trail (have to cross a busy road at stop light). read more

Absolute rude behavior from gentleman behind the counter... I made a comment about the similarity between a bike near the door and then Spouse and I walked to the e-Bikes... he ignored us and just stood behind his counter... no customer We looked at the e-bikes for a while and then left without him even acknowledging us. Grumpy does not adequately describe him! He lost big sale. read more

RV'd to Sequim to partake in the Lavender Ride. On the way to Sequim we rode in Sammamish and got a flat tire. Took the trike immediately to Ben's for tire repair as recommended by several folks. We also asked if they could look at the display mount as it was not staying secure. Five days before the ride. We were told by George that the trike would be fixed in plenty of time before the event. We checked every day on it's progress. Today is Sunday August 6th.....the Lavender was yesterday. We missed it. Now they are telling us the 17th for fix. For a tire change and a look at the display mount. Sigh......... Still waiting, waiting, waiting.......... read more

Guy was very condescending. Laughed at me and mocked me after asking a simple question about a drive chain. Employees name was Sam, dont even spend your money here. read more

My bike needed a tune up and new tires I usually do these thing myself but thought it would be good to have it tuned up and new tires by professionals...... they were helpful very quick giving me a 2 week estimate but ending up getting it done next day . Price was good and bike has never been better. Very much recommend read more

Prompt, friendly service. The job was done correctly the first time. I've had my bike serviced at other shops and they couldn't ever seem to solve my slipping gear issue - Ben's Bikes solved it the first time - and for a lot less expense than my previous experiences. I won't take my bikes anywhere else. read more

I'm so happy to have this shop in my hometown! They are knowledgeable and courteous, they always explain everything. I have had my bike tuned up and got a good bike rack. read more

I have appreciated Ben's Bikes when in Sequim for the Lavender Ride each year. Many years the only thing I've taken from them is their awesome water bottle. Last year they helped do a quick adjustment pre-ride that, I'm sure, made my ride more enjoyable. This year, with the ride cancelled due to COVID, I still came to town to ride the ODT and found myself in need a quick brake adjustment. I took my bike in to Ben's and was rudely turned away without them even taking a look. There was no one in the store, clerks were seemingly not busy, but they stated they had too much repair work to even look. Thanks for nothing Ben's. read more

We travel all over the world racing downhill bikes. My husband and I have 4 children from the Pro Category with podiums in places like Crankwox New Zealand to our 8 year old daughter who's the National champ from 2021 in downhill. We flew in late to Seattle and drove in late to Port Angeles. My 15 year old and I travelled alone this time. We realized quickly we were unable to get my son derailer back on, A few of the threads were blown out on the threads. I knew we just needed a competent mechanic and we would be back in business. I called this bike shop at 9 AM when they opened and explained my situation. My son had about five hours until practice so he had plenty of time to handle this. When the bike shop answered they said yes head on and so we made a 30 minute drive to their location. Anxiety was high as we already traveled over a day to get here. Upon walking into the shop we were treated absolutely rudely. The mechanic literally looked completely disgruntled that we even had the audacity to show up at his shop without an appointment. I explained to him that we had called ahead of time and I had told person on the phone that I was on my way. They seem to have no idea what I was talking about and I was turned away. My son at this point was almost in tears by the absolutely insane rude behavior by this team In all my travels around the world racing with my kids I have never been treated with such absolute disgusting behavior. The bike community is supposed to be a community we are supposed to be a family. I will never condone anybody using this bike shop ever. I drove back to Port Angeles and ended up at sound bikes. Where we were treated with professionalism and kindness. read more

person I talked to on phone "Sam" was very rude, when I asked if you carry roller chains he laughed at me and said "we're a bike shop buddy we don't carry those" twice. spend your money elsewhere read more

I came in to buy a downhill mountain bike, and one of the employees told me that I was too fat to ride a bike down any sort of hill. I'm only 285lbs and I've rode a bike before so I know I can do it.. the employee then told me to leave and not to even try riding a bike again.. would never recommend this place to anyone - I hope they go out of business. read more

i wanted to get my scooter fixed and without hesitation, they got it right done. great place to get bike ,scooter fixed

These folks took my 26 year old mountain bike and made it like new in a couple of days. I would say they under promised and over delivered. There's a reason they're thriving in this small town. I'll gladly be back. read more

Purchased two children's bicycles from them which were outrageously priced (spent over $500). I only did so because they told me that I could return them when they're outgrown for a $100 credit towards a larger bike. This seemed like a cool idea and a good way for the kids to have nicer bikes, good incentive for the shop to keep return customers. However, when I went in with the little bike to upgrade I was told that I would be given $25 credit because the bike was "pretty banged up." First of all, of course it is, it's been ridden by a 5 year old. Second of all, what a complete deception to gain what would turn out to be a NON-returning customer. I will NEVER buy another thing here. Went to Walmart and got a perfectly acceptable bike for $100... and will be just donating the 2nd one when it too becomes outgrown. Don't waste your time or money. Staff is pretentious and unfriendly anyways. Obviously willing to say anything in order to make a commission. Shameful read more

BEWARE!!! We purchased two new TREX ebikes from Ben's Bikes with the verbal assurance that we would be completely satisfied or we could return them for a full refund. Furthermore, having researched online we were aware of the TREX return policy "Returns will be accepted within 30 days of purchase. Bring your order, with proof of purchase, to your local Trek retailer." We rode the bikes one time for a total of approximately one mile and found they could not possibly accommodate our needs due to the long and steep incline at our residence. We immediately contacted the bike shop to affect a return. The owner "Sam" refused to accept the return unless we agreed to an amount of 50 percent of the purchase price. He refused to be reasonable and walked away. We contacted the TREX corporate office which negotiated a return with the Port Townsend store, and the owner "Pete" was very helpful, gracious, and accommodating, as were the corporate people. The peninsula is generally bike friendly and Sequim needs several bike shops as competition is good and healthy for business. However, based on our experience Ben's Bikes is bad for the bicycle industry and Sequim in particular. So, if you are considering the purchase, rental, or repair of a bicycle I suggest that you look a little further than Ben's Bikes of Sequim. read more

Ben's Bikes is Sequim's local bike shop. This retail store is well stocked with lots of bike accessories that make sense: from helmets, tube repair tools, replacement rims, to cycling clothing. Every time that I shop at Ben's Bikes, I am warmly greeted. Whenever I am browsing, I am always approached and receive an offer to assist me. Also, they offer a full (and busy) service shop. I recently made one purchase that I needed to return (it did not fit my bike). No problem! I got a fast and courteous refund! This is the place to go in the Sequim/Olympic Peninsula area. read more

They went above and beyond what I expected. I took my Catrike Trail recumbent trike in for repair after a rear derailleur problem. They quickly identified and explained some set-up issues, some common manufacturing flaws, and verified what I had already discovered. They told me everything up-front and came through ahead of time, repairing a derailleur, chain, and replacing a shifter cable. They even cleaned it! After they repaired and adjusted everything, it rides as good as or better than new! They also offered to give me the old parts they had replaced. Friendly folks, knowledgeable mechanics. Glad I went. read more

Huge thanks to the Ben's mechanic who fixed a broken chain for us on a ride from Redmond to forks. He saw our stranded ness and repaired the bike before officially open hours. Otherwise we would have been waiting around. Terrific. Please buy what you need here. read more

I trust Ben's with all of my bikes, from tune-ups to small and large repairs. The staff greets you the minute you walk in the door; the mechanics are wonderful and really get the fact that customers want to be riding their bikes (not waiting for long repair-times). There have been so many occasions when the mechanics have expertly and quickly solved my problem and I'm back riding again! They are well-stocked with parts and when something needs to be ordered, they do it literally in front of your eyes. I'm a loyal customer because they are a loyal bike shop read more

I took my Rad in to get a derailer adjusted. They told me I needed a full tune up. They took all the electrical connectors apart and crammed them of full of dialectic grease. This is something the manufacturer does NOT recommend. I got the bike back they electronics did not work. And I ended up having it take it back to the manufacturer in Seattle to find out that they had bent pins in one of the connectors. When I picked up and told him it wasn't working they told me it wasn't their fault because I couldn't prove that it was working when I brought it in and they were going to charge me to try to fix it. Stay away from Ben's Bikes. They are bad news. read more

Determined to "buy local," I recently visited Ben's Bikes. Their cycling expert Aaron spent quite a bit of time with me helping me decide what new bike to get. Aaron has a certification for fitting people to the right sized bike frames. (Unless you are a very experienced cyclist, this is a complex task.) He had me test ride some bikes, and watched me ride my old bike. Aaron was very knowledgeable but never pushy. I brought along a friend who is an avid cyclist to help vett what Aaron said. My friend was impressed with Aaron, and even told the manager what good advice Aaron gave. I settled on a Trek Domane SL 5 with disc brakes and Shimano 105 components. They did not have that particular model configuration in stock, and the Trek "warehouse" had sold out of the 2019 models. So I thought I was going to have to wait until the 2020 models became available. The next day, Aaron called and offered to order a new 2019 Trek Domane SL 6 which had better quality components. They offered a price that was significantly discounted from what was listed on the manufacturer's website. I eagerly accepted their generous offer. I now have a new bike that I love. read more

I had an awesome experience at Ben's bikes. I called in advance to let them know I was interested in a recumbent trike and they give me plenty of time on the phone and it was obvious they knew quite a bit about this niche. I went over and rented one of the cat trikes which I absolutely loved. Went back to the store and ended up buying two recumbent trike's that day. Both the mechanic and the sales guy were extremely knowledgeable and took so much time with me to answer all of my questions and help me make the right choice for me. They helped me pick out all the accessories, put them all on, and even walked my bikes out and helped me load them into my vehicle. Really impressed with these guys! Thank you! read more

Great customer service! Purchased my 14yo sons bike here and every time we enter they address him by name. Quality product with friendly, knowledgeable service. read more

My wife and I came to this place (240 miles round trip from our home) to pickup her new bike, what we bought online. Before I put the order, I called them and asked to check the condition of the bike, because it was the last one. They assured me that it's in the perfect condition. Yeah, not so much! First thing what we saw after not friendly greeting from the lady on the front counter was the two noticeable paint chips on the front tube and one abrasion on the back of the tube. When we pointed it to her, she just walked away and brought another guy from the store. He admitted that there are chipped paint and had no answers about why it was not thoroughly checked during our first phone call. I might not have placed my order then! He's offered $50 discount and refused to negotiate better options with a shop owner. Also, the warranty support from their words will be pitiful and limited to the promises of the manufacturer on the frame of the bike. We left the place very disappointed. They treated us absolutely not as valuable customers. For my part, I can promise that our feet will not be there anymore! read more

5 and a half star shop! They helped me out quickly and professionally, and I was back on the road in no time. I would trust the mechs here for any bike servicing. Very fair prices on service and merch. The customer service was also fantastic, the woman working there even offered us a banana when she saw we had come in from a long ride, and it was the best banana of my life. read more

Friendly staff who helped us when in a bind. They were willing to drive out and meet us, a couple miles, if we had any more mechanicals. They also have a great selection of bikes and accessories. The staff was knowledgeable and more than willing to help with some technical questions. read more

If you know about bikes then its a good shop, if you are the average mom like me and does not know then you will of wasted your money. I bought a bike with too small of a frame so a child carrier can not attach ,and that means no family bike rides for me so needless to say I don't go on bike rides because I bought the bike for leisure. If I want to spend a couple hundred on a different bike trailer or bike then I could enjoy my purchase with my family. read more

Friendly and professional. Bike shops can be intimidating, but not this one. They're super nice, and they take the time to explain how your bike works and what they're doing to fix it. They offer lots of tools, accessories, and anything you might need in a pinch. Ben's is a great resource for both Olympic Peninsula residents and people just passing through. read more

While the mechanics that work there are very helpful and good at customer service, the owners have the WORST CUSTOMER CONTACT ABILITY! They should not be interfacing with the customers. Sorry they are the only shop in town. I'll be taking my business elsewhere. read more

I bought my Catrike Trail there and just had Ben's install a NuVinci N380 and a Patterson Metropolis. I am now in recumbent trike heaven. They did a great job with this upgrade and have been very good at keeping communications up and running. Just before buying, I was able to ride as many trikes as I wanted and was even able to take one on the Olympic Discovery Trail. This is a big investment in a healthy future and they were patient with the whole process. Thanks to Ben's, I now have another element in my life and am enjoying the bike trails with my dog on his Walky Dog Leash. read more

I was visiting Sequim for the Tour de Lavender bike ride and to do the Ride the Hurricane the next day. My 14-year-old front derailleur was rubbing in my lowest "granny" gear, I couldn't get it adjusted to stop rubbing. Mechanic on the Tour de Lavender told me I needed a new derailleur. Late Saturday afternoon I went to Ben's to see what they could do. I had little hope they could replace the derailleur in time for the Hurricane ride, and I knew I'd need that "granny" gear a lot on that ride. Lo and behold they were able to replace it while I waited, and at a very fair price! Kudos to Shane the wrench guy! Made it up to Hurricane Ridge the next day no problems. read more

The customer service here is excellent! When I first walked in, a really nice lady helped me pick out my bike and let me try it first before buying it. There was no pressure or weird sales tactics. About a month later when I wanted some different tires, one of the other nice employees helped me choose the right ones. Thomas told me about some great trails that I didn't know existed! I highly recommend this business. read more