We tried coming around noon on a weekday but the line was long and we thought maybe we wouldn't be…read moreable to get the flavors we wanted so decided to call to place an order to pick up the following day. We came at 10:30am which was the pickup time we asked for and waited about 20 minutes in the phone order line before being called into the store and waited a few more minutes and left with our order around 11. They did give samples in line though, so that was nice. I did wish I knew about the additional daily fresh fruit flavors beforehand though so that I could order those when I called! I didn't see it until I came to pick up. The place is small and only enough room for a few people at a time. The strawberry mochi is amazing! Other flavors are good too, so soft and fresh. I think it's worth going if you like mochi and have the time!

We came to Two Ladies Kitchen based on the high reviews, but this ended up being one of the worst…read moreexperiences we had on the Big Island. We arrived 15 minutes before opening and were first in the walk-in line. Right before opening, an employee came out and split the lines into "walk-in" and "phone order." Totally fine--except once they opened, they let all phone orders go first... and then continued calling more phone orders again while the walk-in line just stood there. Despite being first in the walk-in line, we waited over 45 minutes before they even started letting walk-ins inside. Meanwhile, we watched people leave the walk-in line, place phone orders, and get served ahead of us. The system is extremely frustrating and poorly managed. A better system would be alternating one customer from each line ! So ridiculous they can't figure this out . Once inside, it took another 20 minutes to get our order. To make matters worse, the order was incorrect and nothing was labeled, so we had no idea what we were eating. The mochi itself was also disappointing. The texture was unusually thick and had a strange, almost metallic taste. The strawberry was very sour, and the strawberry cake mochi was overly large, soggy, and honestly inedible. Overall, we wasted over an hour and a half here for a very underwhelming experience. The staff also weren't particularly welcoming or helpful. The two stars are for Hawaii's aloha spirit....otherwise, this would be a zero!

New owners just took over and they are the best! So kind and friendly! One of the best Açaí…read morebowls I've had! So fresh and delicious!!! Highly, highly recommend!!! You will not be disappointed!!!

Ice cream was great as expected which this place is known for. I prefer the ube one…read more The staff was really nice and she helped adjust a coffee that we ordered. I'd recommend getting coffee elsewhere- the cold brew is a bit watered down. Small seating inside but super close to other stores so a great stop after a meal!

After stopping by the Farmer's Market across the street, my wife and I walked over to Kula Shave…read moreIce for some shaved ice. As a disclaimer, I'm not the biggest fan of shaved ice because of how sweet the dessert tends to be, and because more often than not, there are a bunch of artificial colors used in the fruit juices. When we looked at the menu, I was impressed and excited to see the emphasis on quality of their ingredients: no artificial flavors or colors, no aspartame, no high fructose corn syrup, and no preservatives. I was sold. Although we were tempted to create our own shaved ice, we ultimately went with "The Local", a soursop and liliko'i combo topped with haupia cream. Between the two flavors, I enjoyed the sour sop side a bit more since it was the one that was less sweet. The cream on top was absolutely delicious, and reminded me of the light and airy frothed milk cream you find on many boba drinks these days. There's a generous amount ladled on top, ensuring you can have some in every bite without having to carefully ration out the cream. Overall, I'm a fan of Kula Shave Ice. Definitely a great dessert to enjoy on a hot day. Worth checking out if you're ever in Hilo.

Wow!!! This place serves awesome shaved ice! You order at the counter. They do not have an indoor…read morespace. You can sit outside on the various benches. We went on a Saturday afternoon after visiting the Hilo Saturday Market. We ordered the Kula Rainbow $12. 10/10 It was delicious. There are public restrooms next door and there is free parking nearby about one block south off on Ponahawai St and Punahoa St. You can also look for street parking. I would definitely return.

Best bang for your buck. The shaved ice here is HUGE!! We couldn't even finish it…read more Lots of shaved ice flavors and ice cream flavors. HAPPY ICEING!!

After snorkeling with turtles, a sweet treat before driving back to Waikoloa was necessary. Da…read moreHawaiian Brain Freeze was worth the wait. It took about 15 or so minutes to get three halo halos, but the flavor, and love thats put in them was delicious! Thankfully, after being in the hot sun there was AC in there as well as seating.

Store advertised that it was open until 7pm. We arrive at 6:03pm and they said they were closed. We…read moretraveled 30 minutes to get to this place thinking it would be open.

Nicoco's Pāhoa store has been closed for two years! They are still operating in Hilo, and they're…read morefive-star fantastic there, but they really need to update their online presence and delete all the zombie info about the Pāhoa location.

I got the raspberry sorbet and the Oreo gelato, and I was beyond impressed. Not only was the flavor…read moreamazing, this is the smoothest gelato I have ever tasted. Not a single chunk of ice, my spoon scooped through like butter. They have a really nice ocean themed atmosphere on the inside, and the service was nice. Would definitely try if you're looking for dessert in the kings shops.

Great gelato spot! They had a wide variety of flavors to choose from, so it was honestly hard to…read moredecide. The serving sizes were very generous, which was a nice bonus. I ended up getting the coconut haystack, and it was absolutely delicious. Rich, creamy, and full of flavor. Definitely a must-visit if you're in the mood for a sweet treat!

Our favorite gelato place! The staff is always so friendly and the flavor selection is delicious…read more Perfect location to walk around Kona town while eating your gelato!

I am editing my previous review because the response to my complaint from the managers was…read moreincredible. Their customer service reply really made up for the previous experience with their staff and they ensured me they would address the issue with their team. :) Old review: I visited the Gypsea Gelato in Kona today and was extremely disappointed with the service. I ordered a single scoop child's cone and was told "We only have our Ube waffle cones, we are out of the rest... but don't worry they don't really taste like ube". I said ok, that should be fine since my daughter wants a cone. When I get to the register, after they had already filled her cone, I was told the price was $8.50 for the child's size ice cream and charged an additional $3 for their "specialty cone". Prior to choosing the cone, I was not told anything about it costing $3 additional dollars. Nor that a kids size scoop for that cone would be $8.50 when it should usually be $4.99. So I paid $11.50 for a child's ice cream. When I brought my concern up to the 3 teenagers working there, they all made me feel as though I was in the wrong for not knowing my child's cone would be $11.50. One of the staff checked to see if there was a price on the front of the sample cone thinking she could rub that in my face but there was no price shared. So, I had literally no way of knowing how much I would end up paying until it was too late and no apology or kindness was shown whatsoever. Another staff member said "we aren't in charge of what they give us"... and to that I say, that doesn't absolve you from sharing the price of this speciality option -which again, was the only cone option offered. Had I known I would be paying $11.50 for a child's cone, we would have happily ordered the $4.99 cup. I'd appreciate if the manager would get in touch with me -not so much for the outrageous cost but more for the fact that their staff provided such poor service in not sharing the price, and not trying to kindly resolve the issue.

Stopped by after snorkeling and the gelato was amazing! Loved the macadamia nuts flavor, and the…read moreTahitian vanilla bean was also great. Service was friendly & fast. They're cashless and accept card/contactless payments. There were plenty of tables & seats inside, and parking was easy and convenient.

Recently visited this spot with my keiki - love the changes they've added with the games for kids…read moreand indoor boat/play place. Friendly, clean atmosphere to enjoy some quality tasty ice cream. Definitely recommend!!

Didn't have high expectations for this spot, knowing in advance it was a tourist trap. I was…read morepleasantly surprised by how peaceful the garden space was and the staff was super sweet/thoughtful. The Mac nut products were definitely pricey but worth while because they were all tasty. Ice cream was decent here and had a good selection, no other food is served here as suggested by past reviews.

Its A-OK. We came on a non-factory day; you can still walk up to the windows and peer inside,…read morealong with signage telling you about the process and history. Plenty of parking. We were offered free samples. a brochure that included a QR code for a discount; I didnt read the fine print that the discount only applies once you get back to the mainland, I made a purchase at local Longs and found out the hard way. The garden is lovely, some stuff, as usual, was blooming. Several plants had signs with the names. T shirts, plenty of nutty stuff to buy inside. I didnt find the pricing better than Longs/KTA so i didnt buy. Something to do while in Hilo....once.

Ice cream was OK. Nothing special. Just did not have a WOW to it. Price was a little high for…read morethe area.

This place is AMAZING!!!!! I love the freshness of the syrups and fluffy texture of the shave ice…read more The staff was friendly and efficient. The lines move pretty fast. I went with a build your own on both of my recent visits. The pickled plum powder on top with a condensed milk snow cap is the best!!!! I had yudzu lemon as the base. I could eat this at least 2 times a week easy. The price is right for what you get. Highly recommended.