I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Exceptional customer service and the only person who returned my call and gave me actionable…read moreadvice. I had a fantastic experience speaking with the owner of Rapid Response Restoration and I did not even end up being a customer. I had some mold popping up on items of clothing and the owner himself took my call. He gave me great tips and set my mind at ease. Just from this interaction I'll recommend them to anyone.

Jorge and his guys did a fantastic job on our plaster walls and ceiling. We would highly recommend…read morehim. We needed our plaster walls smoothed out after decades of paint layers and cracking, and after a few estimates of a complete gut job from other contractors, Jorge's experience allowed him to completely smooth out the the plaster (including a difficult arch doorway) without any demolition. Saved us a bunch of money and our walls look more like brand new drywall than plaster. On top of all of that, he was kind, gracious, super responsive and communicative throughout the process. Thank you sir!

Jorge fixed our basement after flooding! He was able to show up quickly, gave us a competitive…read moreestimate, and was able to start work promptly. He and his team expertly installed our new tiles, patched our dry wall up like new, and did an amazing job w/ finishing and painting. He and his crew was easy to work with, did a great job, and finished the project on time. Would definitely recommend their services!

Professional, quick, thorough and competitively priced. I especially appreciated how communicative…read moreand accurate they were about arrival times and what a meticulous job they did in cleaning up.

Their scheduler refused to set up an appointment to inspect after getting a job request from a…read moreroofer. The scheduler chose to be disrespectful to the tenant and me as the agent for the owner. It's unfortunate that Mario supported Patty's inappropriate behavior and didn't get the claim info from the roofer and schedule the inspection as requested. Extremely disappointing business practice. Would not recommend.

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

Jeff and his crew were amazing!…read more My grandmother came to Colorado for a long visit and a pipe busted in her home and the whole house flooded and molded over. All three floors were destroyed and the house needed to be emptied, stripped to the studs, cleaned and dried out. Servpro of Skokie, Winnetka and Willmette did the entire job and I couldn't have been more pleased. They were respectful of her possessions and took special care to make sure each step of the way I was informed and happy with their work. Jeff even went out of his way to drop off some paintings to be appraised and repaired! I always think that with large companies, especially franchises, that I won't get the personal service I would receive with a smaller company but not in this case; Jeff and his crew definitely gave a special personal touch. Me and my family will be forever greatful!!

These guys are the absolute best! We moved to an old house in Evanston about a year ago and have…read moreused Servpro several times. They respond immediately and truly know what they're doing! They are hard working, fair, and do an amazing job. While they were doing water mitigation at our house I gave Bart (one of the owners) our key for a month and trusted him COMPLETELY! They are our favorite service providers in the area!

We had a great experience with this company. Adam was at our house the same day the water damage…read moreoccurred, got to work almost immediately, was very responsive and communicated well throughout the process. He made sure our house was still functional (e.g. kept our washer and dryer running) during the remediation process and helped us smoothly navigate the process from start to finish. I would recommend!

Adam and his team were very professional. He did a great job cleaning my basement and keeping me…read moreinformed about the process. I would highly recommend him and his team for any of your emergency needs. Very satisfied customer.

We had water leaks that caused drywall damages. Farez provided a quick and far more reasonable…read moreestimate than a competitor. They dried out the problem areas with industrial grade equipment and replaced the ceiling and wall. Very efficient, polite and left work site clean and neat. Highly recommend

Nixon helped us navigate a ceiling leak in which his team needed to cut a hole in the ceiling and…read moreremove a light fixture, then repair it once we found and fixed the source of the leak. They did great work. They were very responsive, and worked around my schedule as we had some travel planned while this was going around. I'm very happy with the work they did for us.

Last week I had a fire in my home, it was about 4:00 am in the morning, in less than 20 minutes I…read morehad several board-up companies outside. Getting my kids and dogs out of the house was my priority, but looked like these companies could care less, they wanted my business. The fire department put out the fire, it was a big fire, my home is not livable at the moment, we lost everything. I picked a board up company and they boarded the windows and doors. They tried to get my business for the rest of the work inside the home but the Fire Department advised me not to sign anything until I spoke with my insurance company. There were so many public adjusters outside fighting for me to sign on, it was scary. I went to my parents house, called my insurance company and they recommended ServiceMaster by Zaba, within 5 minutes I received a call from Brittney at the office, she had a crew arrive onsite in less than 30 minutes. When i showed up to the my house i could not get out of the car, there were a bunch of public adjusters waiting for me, they were ghetto and yelling at each other, I had to call the police. I called the Service Master manager which I was able to identify based on their yellow trucks. He walked over to my car and we walked to the house, i could not believe how unprofessional the public adjusters were, they were yelling ignorant comments. I dont what makes them think anyone would want to do business with them. One of the Public Adjusters walked into my home and bluntly told me, he can rebuild my home to be my dream home and put money in my pocket! I was so mad, I kicked him out. I was impressed at how professional ServiceMaster by Zaba was. They kept their cool throughout the process and were never disrespectful to any of those jerks, they focused on me and my home and asked how my family was. I had smoke, soot and water damage everywhere, of course at this point nothing was salvageable. The adjuster arrived while we were there, we spent about 3 hours going over the work that needed to take place and the expectations. I am very happy and blessed to have been recommended ServiceMaster by Zaba, the process so far has been easy and they are handling all the communication with my insurance company. Neil, Joseph, Alecia and the rest of the team and office staff have been amazing. I hope no one experiences a fire, they are devastating and sometimes fatal, but they are not avoidable. Please make a wise decision, be aware of signing with a public adjuster, speak with your insurance company first. I highly recommend ServiceMaster by Zaba, they are a great company with great staff.

Amazing service, fast and great work! Lovely staff as well! I've booked their water damage services…read moreas well as upholstery. What an amazing job they did! They completed work in a couple days and were great at communicating what was going on since I've never dealt with water damage before. They have a separate residential team who cleaned my couch and rug and made it look brand new.

At a 4 th of July party, I got a big blob of hot fudge on the front of my brand new dress. It was…read morethe first time I wore it, and I thought it was over, this stain would never come out. I did nothing on my own, but I brought it to Urban Cleaners in Skokie. The wonderful manager said she would hand spot it and then dry clean it. I was not optimistic. I just picked it up, and my jaw literally dropped. The dress was perfect. I cannot recommend Urban Cleaners enough. $12 saved me from having to replace my brand new dress.

The reason I'm leaving this review after bringing my dry cleaning business exclusively to this…read morelocation for about 4-5 years is the obvious deterioration in customer service over the past year or so. Late in June, I brought 4 shirts in for cleaning. Standard service - dropped it off on a Saturday and was told to pick it up a few days later. When I inspected each of the shirts after arriving home, I found that one of them had a very obvious hole ripped into it (first two image uploads below). I suppose this kind of thing happens after many cleanings, and some grace is warranted. The thing is, while this shirt was not new, it was not one I had worn very often over the years and definitely not one I have had to clean many times. I did some investigation and even asked someone I knew in the industry and it appears this kind of damage was most likely due to a mechanical snag during the processing of the shirt. What likely happened was that the shirt was poorly tensioned during the finishing process, resulting in the shirt fibers catching on a rough edge of the clamps in the automatic shirt finisher or perhaps in a rough weld on the pressing buck. Basically, lazy/clumsy processing combined with crappy, old equipment. In other words - cost minimization and good, old-fashioned incompetence. When I brought the shirt back in, the kid working the front desk hastily took it in and, without another word, disappeared into the production floor - no word on when to come back and it wasn't until I called them back a couple of weeks later on a Saturday to get an update that they told me that they would have it ready a few days later, on Wednesday. Were they just sitting on it hoping I would forget about the shirt? It had been about two weeks since I brought the shirt in and I was hoping this gave them enough time to address the issue with a good, clean patch job. Boy, was I wrong. If you are curious what three weeks to get it right looks like at Urban Dry Cleaners, have a look at the pics I uploaded to the Google Review I left for these guys. Truthfully, even before all of this, there were a couple of instances where I left some clothing for cleanup and came back at the agreed-upon pickup time (one of the two times, I even came back a couple of days after the pick-up time) only to be told that the order wasn't yet ready. This was upsetting because, during heavier traffic, the commute over to their Skokie location from where I live can be over 30 minutes. These guys have grown their bottom line at the same rate that they have outgrown good customer service. They no longer need my business, so I will not be coming back.