I appreciate the speedy response and the fact that they came back and tried to fix the work. That was great customer service. I wish I could give them more stars. The ladies were very nice and responsive but the cleaning was not up to par. I scheduled a deep cleaning and when they were done there was still dirt on the floor, floor boards weren't even touched. Walls weren't wiped down, and the inside of the windows were not clean. They even left their cleaning material on my shower and it stained the tiles and grout. I was very clear on the amount of work they would have and they assured me that it wasn't a problem. They were pretty reasonable on the cost but if you aren't going to do all the work than its not worth it. Also, as a brand new customer you would assume that management would reach out to check in on the service. Not even a text, call, or email. read more

So I finally upgraded my cleaning service. Like many I used to have a lady. She came around when I asked her to and told me all the supplies she needed. I'd pay her 50-60 bucks and she would come do a once over. Had to get rid of her when I caught her stealing my cleaning supplies. I was referred to English maids from a neighbor. I always assume they would be like $150 so I never bothered. But I eventually gave them a call. They charge me the minimum which was $69 for my place. 900 ft.². Small little condo. Yes it was slightly more than the lady I had, but these people bring all of their cleaning supplies. All you have to do is supply them with a vacuum cleaner. They came when I wasn't home. And stayed for nearly 2-3hours. I was unsure what to expect when I got home because I generally clean for the cleaning people. So I had no idea what they were doing for 2 1/2 hours. When I walked in my place was immaculate. I thought I did a good job cleaning but they did a lot better. They even brought their own trash bags. I couldn't believe how much better this person was then my previous. This is a legit company with the reputation it wants to keep. Not like some random person you know from someone else. I highly recommend these people to everyone I talk to him. read more

I've been using English Maids biweekly for about a year now. I have been very pleased! They are very reasonably priced vs the competition and they do just as nice (actually probably nicer) of a job. I haven't needed to reiterate my expectations at all, and I haven't found anything left uncleaned. I feel completely comfortable letting them come into my home when we are not at home. I would, without hesitation recommend English Maids. There is nothing better than coming home from a long days work to a freshly cleaned house! read more

We use them regularly. I've loved all of our experiences but one. If you have the option of having one or two maids, then I recommend getting one. I didn't feel like they got much accomplished when two came and they only have half of the time to clean your entire house. The price is great. I usually call when I am overwhelmed and need help, but I've never had a deep clean. They are a huge help. The five hour is probably the best for a home our size (2300 sq feet). Definitely leave them a tip. They have to clean all of your icky spots of the house( toilet, shower, etc.) The ladies I've had are not English. I think Polish or something of that nature, but very shy and quiet. That doesn't bother me at all because they do a good job. You'll need to tell them what you expect from them, but keep in mind that they do not do dishes or laundry so take care of that before they arrive. read more

1st time using English Maid service and all I have to say is WOW!! Customer service is outstanding. Quick response and very friendly. I shopped around but no one can beat their prices. The cleaning lady showed up on time as scheduled. My house really needed a good scrub and she did an amazing job. I came home after she was done and was very impressed with what a great job she did. She definitely didn't cut corners. I will use English Maids from now on and also recommended them to my mom. Thank you and I love my clean house!!! read more

We had a little issue in the beginning with a mistake in scheduling location but after Angelina arrived at our home, it was wonderful from there. Angelina was so pleasant, professional and she did a top notch job cleaning our home. She worked really fast and was very thorough. I also felt very comfortable having her in our home. We cannot wait to obtain their service again. The price cannot be beat! read more

I just had the worst experience with this company. They stated they ran out of time and left beds unmade, sinks, countertops and faucets uncleaned. The male cleaner started making racial remarks when I showed him spots they missed!!! The owner was very difficult to reach and when I pointed out that my expectations of the cleaning was what was written on their website, she argued with me. All in all, I am very disappointed and out $178. Very unprofessional and very poor customer service!! read more

Angelina was wonderful at the work today. I can actually see through my glass shower door now without water mildew stains blocking the view. She also did a great job on cleaning and dusting every shelf and corner. Though it didn't last long (while she was finishing up, I had a duct cleaning service arrive--bad planning on my part), the work truly shows and I would be happy to recommend them as well as their great price range. Thanks Angelina and English Maids! read more

I have had great experiences with English Maids. They are very friendly and professional, and do a great job cleaning. They do a thorough job with dusting as well which is very important to me. They are easy to schedule appointments with, always on time, and are a great price! I will continue to use English Maids and will refer them to anyone looking for a cleaning service! read more

Called up English maids for house cleaning and got appointment within 2 days that too on a Saturday. Extremely satisfied by the job they did and the fee they charged is lesser than I had paid to other competitors the last few times. I am a happy customer and would recommend English Maids to anyone ! read more

I really wanted it to work because I wanted every two weeks with the company because of the great price and reviews I read. I mentioned to her that there are places she did not even dust and her response was that she has to go to her kids and she can't do everything. I was told over the phone if my place needed another hour I could do that but she is informing me that is not possible. I didn't mind the extra hour if that's what was needed. I was scheduled for 6 hours of deep cleaning not regular cleaning. My house is already on the cleaner side since I have someone clean every two weeks and some places were exactly the same. I left my home so she could be more comfortable but realized that the areas she cleaned were subpar compared to when I was home. If it was regular cleaning, it is understandable and a good job but I paid and specifically asked for deep cleaning. I'm sure she was trying to get everything done within her time frame, but if she couldn't do the things I asked her, then she should have left me know so I know what to expect or mention that she needs additional hours to finish the work. I would not have minded to pay extra hours so that it could have been thoroughly cleaned. I was informed I will get a discount on my next cleaning when I contacted them privately. I have still yet to hear from them and hopefully the second time around may be better. read more

English Maids came and cleaned my house yesterday, I have a busy family and it is really tough to keep the place clean. It was really embarrassingly dirty and I had family coming over in just a couple of days. I called on Thursday and they were able to get someone out very quickly. The cleaning person arrived on time and did an excellent job cleaning. they really wen't above and beyond to get my house clean and now it looks really nice. Everyone I speak to is very polite and I have never had a better experience working with a cleaning service. 10/10 Will hire again. read more

I hired English Maids to clean my house every other week. They came the first day and did ok. However, there was definite room for improvement. The floors still had sticky spots on them from my kids, the tv table and other surfaces didn't appear to have been dusted, they definitely didn't sweep under the couch as you could see the line where they stopped. Also she left an hour early (after telling me multiple times that she was trying to get home to clean her own house) so she did have time to finish the job. I figured it was a first visit and admittedly, with the three kids, my house was quite a mess, so I'd stick with it and see how the next visit went. Well, the next week came and no one showed up. I called the company and spoke with Michelle who said that they only had me down for one cleaning. I explained to her that I was very clear with the owner that I needed every other week at this time and that I was replacing my current cleaning company. Michelle sounded annoyed that I was taking her time and said there was nothing she could do. She did offer a discount on my next service. Needless to say, I'm not satisfied with this company and have no idea how they have such a high rating. read more

I have used this company for a number of years and they have never disappointed! Michelle the manager is very courteous and thorough EVERYTIME we speak. Her follow up with every service is something I have not experienced while using other cleaners. The workers who come to my home are always very nice and are not bothered by the 3 dogs we have following them around the whole time. If you are researching other cleaners you will find their prices are unmatched. For an 1800 sq foot home with 3 beds, 2.5 baths, and a partial finished basement, 3 other quotes from different companies could not come close to what we are being charged. All cleaners are insured so there is peace of mind when they are in your home. This is a highly recommend in my book! read more

Weirdest experience ever! I called, described what cleaning was needed in detail and booked a service date. The ladies showed up 30 min late, poked around the house and left. They didn't speak English well and kept asking what work was needed then just left. read more

I had a great experience with the cleaning services offered by English Maids. They were on time, professional and courteous. When they were done it looked like a new place! I would absolutely use their services in the future. read more

Vanessa and Dulce are always on time, always. They have a good attitude and do a nice job cleaning our place. we recommended them to our neighbors across the street and they also are fans of them & English Maids. Nice work all and thank you. read more

I have 2 kids. A 2 year old and a newborn, so my time is limited. I use English Maids to clean my home. They always do a great job. 2 ladies for 2hrs or 1 lady for 4hrs. My home is 1800 sq ft with 4 bedrooms. Dolce and Vanessa are AMAZING! read more

We have been with English Maids for many years. Over the years we have had 4-5 women who were all wonderful. So wonderful that we kept them until they left or oved. Our current lady has been with us for a couple of years and we LOVE her. The company trains them well and they always will do just that little extra to make our home look great, especially before a big party. They keep their appointments (thanks Donna) straight and are on time. I have 2,000 sq. feet and the time expended and cost are appropriate. And she loves our cat too! Thanks English Maids!!! :) read more

Past 2 times I've used English Maids was because my current cleaning lady called in sick. Yesterday I had Angelina and she did an amazing job! Cleaned in every corner, didn't mind moving toys or reorganizing paperwork/etc and just was extremely thorough. I think I found my new cleaning person!! And the value of their 4 hour service is perfect for our budget!!! She got everything done in exactly 4 hours- not rushed or missing anything! Thank you!! Thank you!! read more

I have been using them for 2 months and have not been disappointed yet. Friendly management and cleaning staff with attention to the details. I would recommend using them. read more

They are great. Angelica did a great job. I think it was something like $90 for five hours. I've only had one mix up with them not coming out on a day that they were booked but they fixed it and sent someone out that same day, just a few hours later. read more

We have used English Maids for the past year, our lady was a wonderful, kind, caring, charismatic, and thoughtful woman. She cleaned thoroughly! English Maids was priced so that we could afford to have someone come in bi monthly to help me out as I am disabled, and is giving us one of the very best prices I have ever seen on our move out cleaning!!!!! I have recommended them to everyone I know!!! Yolanda was our lady she is absolutely awesome!! read more

I requested cleaning on a move in/move out. Fortunately I arrived at the unit before the cleaning was completed. There were items missing in my unit. When I asked where they were, I was told that they assumed it was garbage. I do not understand how a cabinet or wall frames would be considered as garage. They should have called me to ask instead of just taking the items. Also, i was quoted $120, told it might be more. I was told to leave $150 just in case and that they would leave money in the unit if it was less. Of course they took the entire $150 and nothing was communicated to me. I am very displeased with English Maids. I do not plan on using this service again. read more

I have used English Maids on and off for at least 5 years I went back to them because they are on timr, dependable, affordable and do a great job cleaning. The girls I have now are very nice and do a grear job read more

Ivanka came to clean for the first time - a four hour cleaning. My house was sparkling when she left! I couldn't be happier! She was friendly and professional. They advertise as "pet friendly" and it's true! (I've had others who promise to be pet friendly, but won't clean unless my dog is locked up.) This is a great company! Thank you, English Maids! read more

Great Service! These people are legit. I use them twice a month and I have never been disappointed. House is always spotless after each cleaning. I also feel like their prices are better than what I have got quoted on with other companies. I have been using them for over a year now. Very friendly management. read more

I had English Maids at my house a few times. The last was on December 24, 2018. The actual house cleaning was fine, but after the maid had left I discovered a wet rag had been placed/dropped on my antique silk chair. I left a message on the company's website that afternoon and did receive a message back from Donna. She contacted a few companies to come and clean it, but neither wanted to risk it since it was antique silk. The recommended getting the chair reupholstered. I found a company to do the work, let Donna know the price, she asked for another quote, which I sent to her, she said she'd pay for the chair to get redone, although sometimes she said the maid was paying other times it was the insurance company. She's never sent me a check for the repairs, I finally had it done, she kept trying to contact the company that did the reupholster herself, but they did not want to deal with her since it is my property. Anyway, I wouldn't recommend this company or use it in the future. read more

First experience started a bit rough, they were scheduled to arrive between 10:30-11:30 and showed up around 1:30. I called around noon to inquire what is going on, and I was told due to an issue in the previous house they got delayed. Once they got to my house they were fast, efficient, thorough and very professional. First time I've used a maid service and I was very pleased. Their prices are also very competitive and I'd say well worth it for the quality of work they do. Glad I found them and I'll be using their services from now on. read more

Got my house cleaned from English maids for the first time and they did a wonderful job. The ladies just stick to their business and don't check things around in the house as I had this experience with previous cleaning companies. Will definitely call them soon. read more

They have cleaned my house two times so far. I'm very pleased with the results. Very professional and thorough in the work they provide and their rates are very reasonable. read more