Mitch took very good care of me and sold me a very nice car at a decent price! The whole team was…read moregreat!

Needed to get an estimate from this dealer to get my info screen replaced. Car was just out of…read morewarranty on a known problem on these info screens. Was trying to get some assistance from Cadillac on getting the screen replaced since it was just out of warranty. Robin in the service department told me that it was up to Cadillac on helping me not the dealer. Well she lied - it's up to the dealership and they declined help. She was rude and not a lot of help. Didn't even bother to respond to my email on how Cadillac was proceeding. My coworker had the same issue and Germain helped her out with her info screen. Take your service business elsewhere.

Took my 2022 GMC terrain in for oil change and have transmission fluid changed. Car had 42800…read moremiles. They told me their was a transmission seap and would put dye in when changing fluid to identify if transmission was leaking. I drove car for a week and transmission fluid was all over tire, rim, cv joint, and soaking wet under the car. I took car back the following Thursday. They said they over filled transmission and had to drain it again and refill with the dye added. Within 30 miles of driving transmission fluid was spraying everywhere. I called dealer and they said they would refund money but would not fix the issue they created. In fact the managers exact words were "sometimes it works out and sometimes it doesn't"! So now car is at different dealer and if they caused damage not covered by warrenty I will be retaining a lawyer and suing this dealership! DONT TAKE YOUR VEHICLE HERE BECAUSE IF THEY SCREW IT UP THEY JUST THROW THEIR HANDS UP EVEN THOUGH CAR IS UNDER WARRENTY. THEN TELL YOU SOMETIMES IT WORKS OUT AND SOME TIMES IT DOESN'T!

Noticed my ride was due for an oil change and tire rotation. I called at 4:30 on Friday to see…read moreappointment availability for the coming week. To my surprise and delight I was told I could bring it in the next morning. Normally I would schedule 3 or 4 days out with other establishments; not here... You want an appointment, BOOM..how about tomorrow?!? . Their responsiveness and availability is great! I pulled in and was greeted, they took my keys, covered my steering wheel and seat with plastic, and then confirmed the services I was receiving. I went to the waiting room, where they have ample seating, a TV, cell phone charging stations, and a coffee bar. Upon completing my service, the service manager came in and reported that everything went as planned, and no other issues were found. I would highly recommend this establishment for your service needs, they are quick and professional.

First, I have never posted one of these before, but in 2024 I purchased a new Cadillac in…read moreLancaster. I emailed and left a voicemail for the salesman who sold the vehicle to me because I had a simple question. No response. So, I called again, and told whoever answered the phone about my emails/call. I was told the salesman no longer works there and he took my name and I told him what information I needed, which was also in my emails that were ignored, he said I don't know, I am new and said he would call back. Surprise (not), he did not call. I called again and asked for the manager, Heather got on the line and she spoke in a very happy voice but was very sarcastic in her words, discussed the "demographic" that buys Cadillac's. I told her I am not that "old" - she implied I do not know how to work my cell phone/apps, etc. If only she knew what my profession is; she gave me the run around and said I should have been told all that stuff already, and again, she would call me back - This comment was the last straw. I bought a 2025 "luxury" vehicle and this is how they treat customers after they leave. No "luxury" in customer service. Her sarcasm will stay with me for a long time. All she had to do was say "No, we don't have those anymore..." and all may have been forgiven. Buy your "luxury" vehicle somewhere else.

I've had a couple of interactions with Braden GMC/Cadillac, and both were terrible. If you try to…read morereach Kurt in the service department, forget it--they don't return calls. I had scheduled a service appointment and had other issues likely covered under warranty that would take considerable time. I requested a loaner car, and they said no problem, scheduling my appointment for 8 a.m. the next morning. I changed plans and took my vehicle to the dealership, only to be told there were no loaners available. When I asked when they might have one so I could schedule dropping off my car, the answer was, "I don't know." Overall, my experience has been bad, with a complete lack of customer service and basic courtesy to return calls.

I found myself needing a new car after mine got totaled...Howie was amazing at helping me through a…read moretime a was feeling overwhelmed and upset dealing with the insurance company and everything. He was so personable and even bought me lunch from their food truck outside. The finance lady, Leia I believe was the nicest! The day after I purchased my '18 RAV I drove her to Virginia Beach for the weekend...she runs great!

Visiting great grandma from NYC and of course service lights came on…read more Not wanting to risk driving back with the lights on and a known recall. I am soooo glad I called Buckeye Honda. They were able to get us in diagnose the issue and EVEN had the part in stock!! Fixed the recall and the issue within about an hour. Lindsey and the entire crew was so kind, professional and efficient! I would not hesitate to bring our car here again! Also they have a wonderful play area and everything is super clean and spacious. Only negative is my toddler was super bummed since I had promised him a shuttle ride but turns out we didn't need it since our service appointment was a lot shorter than I anticipated! Thanks again everyone!!

I would click 0 stars but thats not allowed. This guy is the biggest scammer in fairfield county. I…read morewould not reccomend anyone buying a car or truck here. I bought a truck here and still have yet to recieve a title from this dealership. He keeps making excuses about why he cant give me a title and thinks everyone should be patient and wait. He has a lien on my truck and says that the dealership he got the truck from went out if business which isnt true. He has 2500 dollars of mine and refuses to give me my money back.

Purchased a vehicle from here, I probably should have walked away from the get go but really wanted…read morea car. I was told I couldn't test drive because it had not been detailed yet, and was surrounded by other vehicles. I was assured that I could test drive it before I met the finance guy the next morning. The first red flag was that finance guys had to leave early the next day so if I didn't get it done first thing then in would have to wait another 2 days. The second red flag was they couldn't find the key and told me to start the finance stuff while they searched for the key. The third flag was when the monthly payment was 30$ more than we agreed to. I got up to leave but the GM sorted it out by playing finance magician. I drove the car from the lot and a check engine light came on almost immediately, I turned back into the lot and they pulled the codes and rest it. The codes said the clutch fan was bad and they would take car of it. I came back after it was fixed and drove it home. The check engine light came on the next morning and the Trailblazer (02) sounded like a jet taking off. I drove back to the dealer and they took me outside so I wouldn't make a scene. I was being loud. When they listened to the car they said that was normal and the car is "as is". That was two years ago... since then I have replaced a transmission, complete front end suspension - pretty much twice, plugs and coil packs, wheel bearing hub assembly, neutral safety switch, sway bar links (all of them), u-joint, 4x4 actuator, front end differential housing, countless fuses and wiring harnesses, calipers and rotors oh... and a clutch fan. The car is junk... The dealers are liars. Avoid at all cost. Read the unrecommended reviews as well!!! Update: 1/2015 Car still junk. I hate it and Taylor Chevrolet. This review was not harsh enough.

Recently purchased a Nissan Rogue from Taylor and it is fantastic. I couldn't be happier with…read moretheir sales department, especially John McGraw. They found exactly what we wanted in a small suv, down to the color and specific features. John has even been nice enough to pick up our car while we work, change the oil, and return it before the end of the day! Most importantly, my husband and I are confident we received one of the best deals possible with a new car purchase. John made sure that we came in during the best time to buy so that we could take advantage of their promotional 0% interest for 5 years. We also recently used Taylor to service our other car, an '02 Nissan Sentra. Not only did they squeeze us into their already busy schedule, but they didn't even charge us a diagnostic when they couldn't find anything wrong. In the meantime, they filled the tire pressure on the Rogue, free of charge. I'm happy that the small town of Lancaster has a friendly auto dealership and look forward to working with them again in the future.

Over the years we have bought multiple cars from Larry for ourselves, our children and now…read moregrandchildren. We have found him to be honest, friendly, extremely knowledgeable, detail oriented, offers very fair pricing, quick to respond and accommodating. We have recommended him to others and they, too, have been very happy with the vehicles they have purchased from Larry. We would never hesitate to send buyers to Larry at. Wholesale Auto. Vicki S.

Larry is super knowledgeable and fair. Traded in my old car, and he actually gave me more than I…read moreexpected. He really cares a lot about his work, and test drives a lot of the cars for himself.

After reading such stellar reviews online I took my mom over for a no-pressure experience for her…read moreto test drive a Subaru she'd been looking for & yes, all the positive reviews are for real! From the minute we walked onto the lot it was exactly the relaxed, respectful atmosphere I anticipated & was vastly different than the absolutely awful experience we had with a well known Subaru dealer near the airport. I'll definitely only return to Gahanna when ready to buy!

outstanding customer experience each time I go and I've purchased over 30 vehicles from Craig over…read morethe past 30 year. great customer service and outstanding quality of vehicles and he goes out of his way to make sure everyone has a great customer experienc. I will continue to buy my vehicles from him and continue to recommend him to other. truly outstanding place to buy a vehicl.