Mitch took very good care of me and sold me a very nice car at a decent price! The whole team was great! read more

Bobby Layman Cadillac GMC - 2012 Cadillac - Car Dealers Near Me - Carroll, Ohio

Needed to get an estimate from this dealer to get my info screen replaced. Car was just out of warranty on a known problem on these info screens. Was trying to get some assistance from Cadillac on getting the screen replaced since it was just out of warranty. Robin in the service department told me that it was up to Cadillac on helping me not the dealer. Well she lied - it's up to the dealership and they declined help. She was rude and not a lot of help. Didn't even bother to respond to my email on how Cadillac was proceeding. My coworker had the same issue and Germain helped her out with her info screen. Take your service business elsewhere. read more

WOMEN BEWARE: This is not a place that you want to buy a vehicle. You will be taken advantage of big time. This was an absolute nightmare and I wish I never wasted 3 weeks working with them. NEVER purchase from them. There are way more respectable car salesmen out there. This place is not it. Women should never ever step foot in this place. read more

I want to Thank Steve (Service Manager) and his team for the repair and recall updates to my 2018 GMC Denali 2500HD truck. Steve personally kept my advised of progress, accomplished repair of the throttle body and block heater recall, and let me know when the truck was ready. His and his team efforts are greatly appreciated and the work was done right. So Thanks Doug S. read more

Horrible Service Department. Still waiting for the phone call from the owner. Said they couldn't balance the tires out which I just had replaced with new ones at my expense of course. After further investigation found two wheel weights on two different rims spinning around the rim, also had both rear axle seals replaced they never tighten the drain plug it was only hand tight. Horrible Mechanics. If your reading this review once again this is for the service department the sales side was great, I just wouldn't let them do any work on your vehicle, lawnmower etc. read more

Bought a 2012 Nissan Titan. Shortly after taking it home, I had to take it to garage. Wheel bearing went out. I understand things can happen However once is shop, they noticed several issues that should have been addressed by dealer had they looked at it at all. Radiator, tie rods, oil leak to name a few. GO ELSEWHERE. read more

Buyer beware!!! Bobby Layman was my worst car buying experience ever! I purchased a used vehicle and the engine quit after 2 months. They were supposed to check the timing belt on it prior to me taking possession as part of our as-is agreement (which was noted on our paperwork). They either didn't do it, adjusted it incorrectly, or missed the problem completely because after taking it to a reputable dealer, the diagnosis was engine failure due to timing. Now they refuse to give me a copy of the service records so I can see what was done with the timing. As soon as I started asking questions, they went silent. What are they hiding? All I wanted was some help with the engine replacement charges and everything would have been good. To make matters worse, I discovered paperwork from the previous owner in the glovebox that showed diagnosed engine problems and recommended $5,000 of engine work, which the owner denied. Watch out for these guys! They put known bad vehicles on their lot. Would not recommend anyone to purchase vehicles from them. I wish I had read some of the other feedback on Bobby Layman before I made my mistake. Hopefully this will serve as a warning to others. read more

Don't buy a previously owned vehicle here! Once they have your money they don't care, even though I put it on the due bill. It's been 3 weeks and 3 calls for them to tell me I need to source else where. So sad. read more

I have attempted to get someone to answer me back at this dealership for almost a week now. I test drove the truck, made an offer several times and no one will call me back to talk about this offer. I have talked to a sarah, Brad and last night a man by the last name of Mr.Tomeucci. I was assured I would receive a call back first thing this morning. its after 11 and no call so....why am I not surprised. ??? not sure what this dealerships sells but its certainly not cars. Horrible customer service. Im thinking this dealership will not be in Lancaster for long. No one wants to beg someone to buy a car from them. I would help them train their staff in customer service. Give me a call read more

As my interest in the potential of buying a GMC Terrain increased, I decided to look around the Lancaster area. I emailed them twice from Cars.com and twice from their website. No personal response at all. I also stopped in one night. Walked around the lot looking at the Terrains, and they had a lot of them. Then I went in and stood at the front for a while. There was no one at the front desk. I looked at their informational booklet and stood some more. The staff was just talking amongst themselves in an office in the back. Saw some people coming in and out of the side door, and I'm pretty sure they saw me. Still no one came up to help me. So I went back out and looked a few more times, also sat in a few unlocked ones to get an idea if it fit me and I liked the car. STILL no help. Mind you this was around 5:30-6:00 pm and they were definitely open. Sure, I could have asked someone for help. Sure, I could have gone back to the office and asked. But no one greeting me once I walked into the door pretty much said it all for their customer service. They were open, and they didn't even have a sales staff ready to greet people. This is straight garbage for customer service, and they won't be getting my business. I'll be buying a Jeep instead. And in case they actually read this, I hope they know that Bob Boyd, Taylor, and Buckeye ALL had multiple people greet me when I walked in. And I went to them the same night, AFTER I had been to Layman. Very disappointed in a dealership that has a strong presence around Central Ohio. read more

My experience was the best I have had buying a vehicle. I went on the lot walked around looking at vehicles and pricing without being pressured or steered in a direction I did not want. When I narrowed things down we got to a bottom line very quickly that I was satisfied with and in my range and the rest was history. Paperwork was ready when I returned took about an hour to sign things, transfer plates and go through some initial training on the vehicle options. Very pleasant experience. read more

I would NEVER recommend this dealership for many reasons. Went in with my wife on Saturday looking for a used SUV. Was not greeted at all while walking the lot, had to go inside and poke my head in someones cubicle to get some attention. They sent out Todd who was chewing food and whiping his hands while he walked out to greet us while wearing a sweat shirt, sweat pants, and some basketball shoes. The greet did not include a handshake which may or may not have been a bad thing. Went to test drive an Acadia, this Acadia had visible hair all over it, gum in the center console, cookies and hair pins in the back seat...just unreal. Like someone used it for a hair salon. While test driving it we also noticed the drivers seat was not securely attached, when I would accelerate the seat (where it attaches to the car) would shift around, not the back part but the actual seat. Did not feel safe at all. Mentioned it to Todd, he had response at all, I am sure it's not the only time they have heard that. He let us test drive a couple, and after each one just had nothing to say, sometimes sales tactics get old but he just did not engage with us at all. I just dont think he took us 30 year olds very seriously. A funny part was when the manager started yelling around the dealership about Todd leaving his dirty plate and said it makes us look dirty, I really wanted to inform him of his hair salon car out on the lot. I also noticed the Acadias did not have the "Acadia" letters on the back of the car or the trim like "SLT." I asked Todd and he just said maybe they did that with that model year and that he would have to investigate it...kinda shady vibes from that. So we wanted to discuss moving further with a 2012 acadia that kbb came up with a value of $21,000. He said he needed to go check another computer, 5 minutes later came back and just told us what our montlhy payment would be with a "pretty good rate." We had no idea the price they were asking because nothing was listed on the car or mentioned. When i asked him i wasnt interested in the monthly payment but wanted the final price, he then said $28,000 something. After minimal support when asked why it was priced so high, he asked what we would offer and I said after comparing it to others in the area and what they are priced I said $18,000. Clearly this is way under what they are asking but I felt what they were asking was ridiculous for the shape these cars were in and in comparison to the market. I wanted to let him know I realize their huge markup. Without saying anything else he slammed down his papers, said "Have a good day, you gotta be kidding me!" and walked away. I was astonished at his lack of sales attempt...its called negotiating and tried to bring him back down to earth with this price! the car had been on the lot for 7 months haha! I had to ask another associate to get Todd to bring me back the keys for our trade in. Very unproffessional atmosphere...crushed bugs on the floor too haha...this place is pretty hilarious but I definitely did not appreciate the service and poor quality cars. Dirty, unsafe...the cars and Todd. read more