I needed a replacement battery, went into this location, the sales associate was very helpful in…read morehelping me find the correct battery as well as discuss various pricing options! They made me feel valued as a customer! I will be back!

Buy all my car parts at this location. Was doing a brake job on one of my foreign made cars. A bolt…read morethat wasn't even necessary that "holds" the rotor on was not coming off. (Didn't help they are Philips head and strip out easily.) Well, of course I stripped the bolt and had to drill it out. Not only was I mad that I had to drill out a bolt, I was really mad on where I was going to locate such a small obscure part on a Saturday afternoon when most parts departments at the dealership would surely be closed. Well as I drilled, I had the wife call Autozone to see if there might be an off chance they'd stock such an obscure piece. Well the gentleman she talked to was a straight shooter and backed up what I thought all along, and that was the built was useless, and the factory puts them on for really no reason. After I got that side done, I had to do the other side brakes. Well, I was pretty burnt out by this time, so luckily when I got the caliper off, I saw the rotor was pristine. Yay! 15 minutes later the other side was done. During the melee of doing the problematic driver's side, I lost the receipt. I drove to Autozone, and upon my arrival saw my wife had the credit card the rotor was purchased with. Crap I thought, wasted trip. No receipt and no credit card, they aren't going to return the rotor for me. I thought the worst they could tell me was no, so I walked in to try anyways. Not only did they do the return without the receipt, they credited my credit card I didn't have on me. Plus they were more than happy to do it. A+!

After signing all of the paperwork and taking our car home I was approached about an agreement that…read morethey had forgotten to have me sign. After many emails, text messages, and voice mails about signing this agreement, I then received a text from Will Spears today. It was rude and disrespectful stating I would need to bring their car back - the car is financed through KEMBA so they don't even own the car - not even sure they can even think about taking it back. There is another car on their lot that I was thinking of trading my 2022 Ford Expedition Max for but now....its not likely I will ever return. Buyers beware!

Restructured & Providing great service day in and day out. Welcoming environment for ALL.read more

The Ease Of Ordering Online. Even When The Part Wasn't Available Online The Sales Rep Was Very…read morePolite And Very Helpful. She Contact The Store And Had Them To Place The Order For Me. Whenever I Order Online I Always Save Money.

I purchased an air filter and cabin filter for my car online around 11:30 in the morning. I went in…read moreto pickup my order at 4:30pm and it wasn't ready. Nobody pulled the order. There was a box on the counter, but it wasn't mine. An employee found an air filter, but did not find the cabin filter. The store website showed it was in stock, but the employee could not find it. I had him cancel the order for the cabin filter and I took the air filter. What should have been a few minutes in the store turned into 20. I ended up purchasing the cabin filter from O'Reilly and it was cheaper. What really aggravated me was there was another employee sitting down doing nothing.

My Scion was not made with an internal air filter. Found out five and a half years later. Geesh,…read morecar dealerships Can be such ripoffs. Watched how to change it in my car today, so I needed to get one. My mechanically inclined brother-in-law frequents this store a lot for his job, and suggested I get one here. Called ahead, talked with Scott, polite gentleman.Yes, they had my model. My trip was very quick, as he came out and handled my request. Looked it up, got the part, checked me out. The whole process was less than 4 minutes. There were plenty of workers staffed, too, which gives a small nod of confidence that they're a trusted auto mechanics store, since they get a steady stream of clientele. $20 and change, hopefully now my air will filter better.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

We purchased a Rav 4 from Bob Boyd Lancaster location. What went well was that we are given the…read moreopportunity to take the car home and keep it over night. We were given a discount and the paperwork was handled very swiftly. We will definitely be back for our next vehichle

Conditional Add-On & No Financing Transparency…read more I reached out to this dealership about a vehicle and asked for an out-the-door (OTD) quote. The first number they sent included a $2,000 charge for a Simoniz glass coating--an add-on I never requested or agreed to. I told them directly I did not want the add-on and asked for it to be removed from the quote. Their response? "We'll remove it if you finance with us." This is a classic tied-selling tactic--making the removal of an unwanted add-on contingent on dealer-arranged financing. It's unethical and, under federal and Ohio law, potentially illegal. The FTC's rules clearly state that add-ons must be optional and cannot be used as leverage to push financing. To make matters worse, they never provided a financing worksheet or any written breakdown of loan terms--even after 10 days and multiple requests. I was buying from out of state, which made the lack of transparency even more frustrating. If you're considering buying here, ask for all pricing and financing terms in writing--and be wary of any pressure to finance just to get a fair price. I walked away. You should too if transparency and fairness matter.

Bought a jet ski here. Carson was our salesperson; he was wonderful. Great service, kind…read moresalespeople!!

I bought a can am ryker here a year ago. I rode it enough last year to need the first service based…read moreon mileage and get most of the way to needing a second. The buying process for me was easy. The only hiccup I ran into was a slight delay of taking my ride home because they had to order in the factory accessories I purchased with it. After a week and a half( I know I was impatient lol) they said i could take it home and they would call me when everything came in and they would install it then. I had a recall notice for wheel nuts and they took care of me right away. I have it going in for the second service next week. Their prices for service are higher than other can am dealers in the state and this is the only reason why I give them 4/5 instead of 5/5.