They gave me and my husband excellent service for both of are vehicles that needed tires and they…read morehave the best prices for tires in Mansfield

Been going there for tires for years. Now I choose to do the brakes there to keep my wife off my…read moreback. Worst work ever done on a car that I have owned. Assholes left the hood up while it rained and my battery was ruined and needed to be replaced. They didn't even need to pop the hood to replace lugbolts and brake pads. Assholes also put the pads on so that they are noiser than all get out and overtorqued a lugnut so I can't even fix their shitty work. Now I'll have to take it to my regular shop to fix their shit. I will never go there again and neither will anyone I know I can guarantee you that.

Very disappointing experience…read more I brought my 2021 Kia Forte here for front-end repairs, two new front tires, a patch for the rear tire, and an alignment. Before agreeing to the work, I was told the total would be $830, including the repairs and labor. The written quote I received also clearly showed a total of $830. After waiting several hours and going back and forth because the car was not ready when promised, I came to pick it up and was suddenly told I owed $1,085. They added another $230 for the tires and $25 for the patch. Those additional amounts were handwritten onto the original $830 quote after the work had already been completed. I explained that this was not what we agreed to and that I only approved the work because I understood the full total to be $830. The employee then denied saying everything was included. The final paper was also not properly itemized. It still said "Quote" and did not clearly separate the cost of parts, labor, tires, alignment, mounting, balancing, or other charges. My main issue is not simply the price--it is the lack of clear communication and the fact that the total changed after the work was completed. Customers should receive a complete, itemized, written estimate before authorizing repairs, especially when the final charge is hundreds of dollars higher than expected. Based on my experience, I would recommend getting every charge in writing and confirming the complete out-the-door total before allowing any work to begin.

My son went there to get some air in his tire and they wanted to charge him $5. Like be for real…read more No Thank you! I was going to purchase my next set of tires from them. Will not be giving them my business.

I call on a Tuesday and ask can I get my tire plugged he says I don't have any more plugs I'm…read moresorry. He sounded irritated on the phone so I'm assuming he had a rough day with a customer. I tell him it's fine don't worry about it can I come in tomorrow at 5:30 after I get off work. He says yes that will work. I get there. It's closed... after i basically made an appointment over the phone. I didn't get any heads up that I would be wasting my time driving out here to get my tire plugged. Then I come on Thursday thinking it was just a bad day. And then the guy says there are no more plugs and that I need to come on Friday after 10am. I had to briefly pause because I was ready to say something about the situation but I realized I will just find somewhere else and leave a review. To have a customer keep coming back over the course of 3 days is crazy!

Very professional and quick! Highly recommend if you need a quick new tire. He also had many…read moreoptions both new and used

Good group of guys left my wallet there one time n bro held it over night for me texted me on…read moreFacebook!! lol everything was still in wallet too and they're quick asf

Terrific customer service. Very helpful and fair pricing. Had to replace a few lug nuts and stems…read moreon my tires.

When I went there they were really friendly and kind they also gave me a really good price for the…read moretires I got

I'm extremely disappointed writing this…read more Over the years, I've been recommended by several people to John's Tires & Brakes because they were always friendly and made customers feel like family. They would offer rides, snacks, and made the experience feel personal. Because of that, there was a lot of trust built. Unfortunately, someone very close to me recently discovered that multiple repairs done here were either poorly completed or failed far sooner than they should have. Spark plugs that were replaced last May (with only about 5,000 miles driven since) were already completely fried, despite typically lasting much longer. Wiring that was replaced just last month also needs to be redone because it's damaged. On top of that, another mechanic showed that the welding work done on the muffler/exhaust was poorly done and may have contributed to further damage, including the catalytic converter needing replacement. I strongly encourage anyone getting major repairs here to seek a second opinion.

I booked a last minute brake pad and rotor service and got my car fixed the same day. The service…read moretook less than 90 minutes and they even snapped my bumper back together without me asking a free of charge! Highly recommend and will be returning to support this local business.

Honestly, I should just stop trying to go to an auto service center that isn't Tuffy. In the past…read moreyear, they have saved me TWICE from flat tires. The first time, I was on the phone in tears because I had to get to class and go to work. Keith patiently explained why the tire isn't a quick fix and assured me that everything was going to be okay. Lo and behold, the tire was fixed about 4 hours later and I went on my merry way without pain, anxiety, or hefty bill. It was an amazing experience. Yesterday, the same thing happened and in a panic, I called again at around 4:30 knowing that they were going to close at 5. I talked to Keith again (my hero) and he calmed me down and explained that he didn't have my tire in stock and it might take until Friday (note: the other places I called didn't even share the time it would take to ship from a warehouse). I wanted to drive home to Cleveland on Thursday, but I trusted them and said that it was okay. I towed my car there and couldn't find the key drop slot. Even though they were closed for an hour or so by that time, Keith (again, my hero) came out to get the key. I went to work Thursday morning annoyed with my $10 morning uber ride and my delayed-to-Friday departure home. However, Tuffy called around 3pm and said they had my car done. I'm excited to say that I will be driving home after class tonight and will be reunited with my family at my originally planned time! I'm so thankful to Keith and his team for really prioritizing the customer experience and getting me back on the road ahead of schedule! TL;DR: Tuffy is a wonderful auto center that really cares about their customers. Keith is a superhero. If you want quick, quality work, I recommend this place over every other!

If I could put 0 stars I would…read more My experience with Tuffy has been absolutely unacceptable, and I am honestly disgusted with the way my vehicle and this entire situation were handled. The biggest issue throughout this entire process was the complete lack of communication, accountability, and professionalism. My 2019 Kia Forte needed an engine replacement. My warranty company approved the claim, the replacement engine was sent to Tuffy, and I waited while they completed the repair. After everything I had already gone through with my car being down, I was finally told my vehicle was ready and picked it up believing the problem had been properly repaired and that my vehicle was safe and ready to drive. Less than 24 hours later, my car was having problems AGAIN. It was making a clanking noise, and I ended up having to get the vehicle TOWED right back to Tuffy. Considering they had just replaced my engine, of course I was concerned that something was wrong with the engine or the work that had just been completed. Having to tow a vehicle back to a repair shop less than 24 hours after getting it back from an ENGINE REPLACEMENT is ridiculous in itself. Then came the battery situation, which made this experience even worse. Tuffy put a new battery in my vehicle without properly communicating with me beforehand about the price or making sure I understood and agreed to that additional expense. I should not be finding out AFTER work is done what something is going to cost me. Customers deserve the opportunity to know the price and make a decision before additional parts are installed in their vehicle. When I made it clear that I did not want to pay for a battery that I was not properly informed about beforehand, I was told they could simply remove their new battery, put MY original battery back in my car, and I would not have to pay for theirs. Okay, fine. Except when I came back, I was then told that MY ORIGINAL BATTERY WAS GONE. The employee explained that my old battery had already been given away/returned, meaning they could no longer put MY battery back in my vehicle like they originally told me they would. How do you tell a customer that you can put their original property back into their vehicle and then get rid of that property before the situation is even resolved? Then, to make the situation even more frustrating, the lady with the piercings was struggling to remove Tuffy's battery from my vehicle and acting as though she did not know how to take it out. At that point, I was beyond irritated. This is an AUTO REPAIR SHOP. After everything I had already dealt with, watching an employee struggle with removing a battery from my vehicle while acting like she did not know how to do it was the final straw for me. There was already poor communication surrounding a MAJOR engine replacement. I received my car back only to have to get it towed back less than 24 hours later. Then a battery was installed without the cost being properly communicated to me beforehand. I was told my old battery could be put back in, only to arrive and find out they had already gotten rid of it. Then I had to stand there while an employee struggled to remove the battery they installed. That is not how you handle someone's vehicle, especially after they have trusted your business with something as major as an engine replacement. What bothered me the most was the lack of communication throughout this entire experience. When someone leaves their vehicle with a repair shop, especially for a major repair, they should not have to constantly wonder what is going on with their car, what is being done to it, or what they are going to be charged for. Communication should be BASIC customer service. I gave Tuffy multiple opportunities throughout this process to simply communicate with me and handle things professionally. Instead, one issue seemed to turn into another. I would NOT recommend this location based on my experience. I expected professionalism, transparency, proper communication, and care for my vehicle. Instead, this entire situation left me frustrated, inconvenienced, and completely disappointed with how this business operates. If you decide to bring your vehicle here, I strongly recommend getting EVERYTHING explained to you beforehand, including every repair, every additional part, and every charge, and making sure you know exactly what is happening with any parts being removed from your vehicle.

Best local automotive shop in the area! Terry is an awesome…read moreguy! Had a service hiccup that was no fault of Terry's or the technicians. Terry jumped on it quickly and handled it very professionally. A man of his word. I will definitely be a repeat customer. Tire pricing is very competitive. Don't have them? No problem. Terry can get them quick.

Terry was so helpful with this senior who needed a ride home after dropping off my car & even came…read more& picked me up when my car was done, which by the way they did in record time! My car drives great! Thank you Hilliard Tire!! I'll be back! Karen Toomey 5 stars