Oil change quick and at a good price. Customer service was great!…read more Reliable service Thank you

I cannot recommend this shop enough!!! I was in town for a 4 day workshop, after a 12 hour drive my…read morecar was making scary noises so we knew we should not drive it home without getting it checked out. After spending $1800 a different shop, the noises were still there. We decided we needed a second opinion. The people at Bexley were amazing! They checked the previous work and found the actual problem. The repair service and the staff were wonderful. More importantly, the owner (Kyle), went above and beyond for the comfort of my mother. She was dealing with the car for me and does not like to drive in the city. On the first day that they had the car Kyle called her and told her he wanted to show her the issue, when she said she would grab an Uber, he insisted on picking her up! After he walked her through the issues with the car, he drove her back! During their time in the car together he asked how she was liking Columbus. She said she had not had much time to explore since she had been dealing with the car. She had really wanted to check out the Conservatory but didn't think she would make it after all. The next day Kyle drove her there and bought her the ticket! Then after she had spent the day, he brought her my repaired car! Thank you Kyle for treating my mom (and my car) so well!

Very Efficient, professional,and hospitable. Special shoutout to Ty in the tow truck for helping me…read moreget my belongings out and making a bad day not so bad.

Needed a winch out during the recent treacherous storm. They were there in less than 10 minutes…read more (I'm in the neighborhood, but still). The whole process was quick friendly and efficient. The price was good. Would use again (although hope I don't have to).

I'm extremely disappointed writing this…read more Over the years, I've been recommended by several people to John's Tires & Brakes because they were always friendly and made customers feel like family. They would offer rides, snacks, and made the experience feel personal. Because of that, there was a lot of trust built. Unfortunately, someone very close to me recently discovered that multiple repairs done here were either poorly completed or failed far sooner than they should have. Spark plugs that were replaced last May (with only about 5,000 miles driven since) were already completely fried, despite typically lasting much longer. Wiring that was replaced just last month also needs to be redone because it's damaged. On top of that, another mechanic showed that the welding work done on the muffler/exhaust was poorly done and may have contributed to further damage, including the catalytic converter needing replacement. I strongly encourage anyone getting major repairs here to seek a second opinion.

I booked a last minute brake pad and rotor service and got my car fixed the same day. The service…read moretook less than 90 minutes and they even snapped my bumper back together without me asking a free of charge! Highly recommend and will be returning to support this local business.

He did an oil change, replaced a front headlight, and put a side mirror on. It's nice to not have…read moreto leave your home while your car is being fixed. I saved a lot of time and got a lot done. I was 100% satisfied with his work and the price. He's a bright, polite young entrepreneur. 3 times & 5 stars each time.

I can't stress enough how wonderful Mike is as a mechanic. My boyfriend and I took our Jeep (our…read moreonly car) to Pep Boys for an oil change and diagnostic. They told us that an auxiliary fan was broken, and "repaired it" for nearly $400. Less than an hour after their "repair", our car broke down in traffic and smoke started pouring from the hood without warning. We feared the worst. We called Mike for an estimate, and he came and looked over our Jeep the same day. He took excellent care of us, was honest, and explained his hypothesis of what was wrong with the car. HIs rates were fair and he was just overall wonderful to work with. 2 hours after he arrived to our complex (after having our car towed home), our jeep is up and running better than ever. And for very little compared to what Pep Boys tried to sell us. He even showed us that the "broken" fan, in fact worked, and gave us a year's guarantee on his labor. His work was so good and honest I felt inspired to get on here and create a profile for his business. Call him should you need any car advice/minor repair.

Professional and honest, all without paying crazy prices for quality work. Been there 5 times now…read moreand will continue to take our family's cars there. They are consistently good!

Bexley Car Care is great! Quality work and honest. We will be taking all of our family cars there.read more

Quality work for not a lot of $$$. I've been coming to NAC since the 1990s. Oil changes, ECU…read moreissues, check engine light on ?

I will never recommend no one to this place I took my car…read morehere after Christmas to get a alternator and a serpentine belt and when I got my car back, imy belt is making squealing sound took it back. They said they repaired it and still the same issue so my car is riding worse than when I brought it to them. The wish I could give them a 0

Have had my cars serviced here over the years. Recently tried to get my van serviced by calling…read more Guy who answered the phone was very short and rude, hung up on me mid sentence while I was explaining what was wrong with my van. I called back and he answered again and went on to ask about having car serviced. He said he does not work on cars that have been serviced by other places. This is a used van I recently got, how can it not have been worked on by someone else. This used to but my go to place, unfortunately not anymore.

This shop does great work. And the value of the price and work is A+. I've used this shop for many…read moreyears and will continue to in the future.

Once again, Haydar and his team have totally exceeded my expectations. Fixed a leaking trans…read morecooler and a slipping trans for a very fair price. I was expecting to pay 2 or 3 times as much. I've been coming here for years, driving from the suburbs. Highly trust them and consider them friends.

Haydar is extremely honest and has anyways given us a more than fair price and quick service. Don't…read moreexpect fancy, though!

The most obnoxious thing about Nick Dean and his abusive mechanic is that they maliciously destroy…read morethe peace and comfort of an entire block in Columbus by blaring heavy metal and rap starting at 7:00 am. They refuse to cooperate with neighbors' request to respect our peace. This uncivilized, unprofessional attitude should let you know that this is a very poorly managed business that isn't customer or family friendly. Easy for them to abuse the community. Please consider more professional and respectful tire and car repair place who CARE about their neighbors.

Excellent Customer Service and Auto Repair! Highly Recommended! Great Prices on Tires and Payment…read morePlans!

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.