My customer service experience was not good. " Welcome to…read moreValvoline " nonexistent!! I wasn't welcomed and didn't feel welcomed like the old crew used to do. "Hello sir how may we help you today?" NOTHING ! I didn't get nothing! All I got was raise your hood and open your door. My tires didn't get checked, fluid levels didn't get checked, tires didn't get touched, air filter didn't get checked. Customer service sucked. My experience was horrible! Where is the former crew

Ram Promaster van Wow I was impressed when the technician…read morepulled the torque wrench out to torque the oil filter cap on the 3.6 Pentastar motor which is very prone to getting cracked. Terry the manager was right on top of everything, even the Team work supporting his technicians with Oil Filters, wiper blades, light bulbs used.

Very Efficient, professional,and hospitable. Special shoutout to Ty in the tow truck for helping me…read moreget my belongings out and making a bad day not so bad.

way over priced ask 600$ to unhook truck from trailer check the prices before serviceread more

Yesterday was my second trip to Take 5. I pulled in behind one of the bays, and another car pulled…read morein next to me a few minutes later. The car in front of him finished first (the story of my life), but one of the guys came out and had us switch spots because they saw that I'd come in earlier. It shows that they were paying attention. They also brought out a bottle of water, which is a nice touch - nicer in the Summer! The team did a very thorough job and didn't hit me with a hard upsell. All of the fluids were topped off and tires were checked. They checked my air filter and showed it to me, but they were straight up telling me that I didn't need a new one. Pricewise, they're about in the middle of the pack and they usually have coupons, so no complaints about the price. Unless there's a drastic change there, this is likely going to be my go-to for oil changes from now on.

Went there for an oil change today. Staff very unprofessional yelling at each other and not…read morewatching what they were doing. In addition it changing my oil they replaced my air filter. The individual who changed the air filter looked as if he had no idea what he was doing as it took him longer to do this task than for my oil to be changed. ALSO in the process of changing the air filter he disconnected my mass air flow sensor and left it unplugged. I only noticed this because while I was driving home my check engine light came on and once home and when I turned my car off the fan for the engine kept running. When I opened up the hood at home to see if i could tell if anything looked off, that's when I noticed the sensor was disconnected. This is completely unacceptable as driving without this sensor could cause serious damage to your car. When trying to call to the store to discuss these issues you can't even talk to anyone at the store. Instead you get put on hold for 10 minutes before talking to someone at a help desk and they can only open a claim and say sorry this happened. Trying to get a simple oil change at this place could end up causing more damage to your car.

Oil change quick and at a good price. Customer service was great!…read more Reliable service Thank you

I cannot recommend this shop enough!!! I was in town for a 4 day workshop, after a 12 hour drive my…read morecar was making scary noises so we knew we should not drive it home without getting it checked out. After spending $1800 a different shop, the noises were still there. We decided we needed a second opinion. The people at Bexley were amazing! They checked the previous work and found the actual problem. The repair service and the staff were wonderful. More importantly, the owner (Kyle), went above and beyond for the comfort of my mother. She was dealing with the car for me and does not like to drive in the city. On the first day that they had the car Kyle called her and told her he wanted to show her the issue, when she said she would grab an Uber, he insisted on picking her up! After he walked her through the issues with the car, he drove her back! During their time in the car together he asked how she was liking Columbus. She said she had not had much time to explore since she had been dealing with the car. She had really wanted to check out the Conservatory but didn't think she would make it after all. The next day Kyle drove her there and bought her the ticket! Then after she had spent the day, he brought her my repaired car! Thank you Kyle for treating my mom (and my car) so well!

Angela, The Grove City Manager is terrific. The service techs are equally good at what they do…read more Appointments are easily made and honored. My work has been limited to oil and filter changes and because I'm neurotic about the filter, they are willing to install the filter I provide. I also expect to have them perform a load test on my battery, which I know the will do.

This place is a joke and Alaina Miller is the reason. Charge close to 5k for a transmission job,…read moregail to torgue any bolts..dont answer phone, want to text. Whwn areive in person, she wants to refuse to talk..Rob says 1 thing does another..get a new estimate only to find job waa not complete and they refuse to do work under warranty and tuffy corporate says they are franchise..stay away especially if tou are of color

I took my car here to have my driver's side mirror replaced and had a wonderful experience. I went…read morein on Monday and by Wednesday the part had already arrived and they had it replaced in 30 minutes. It was so much more reasonable than taking it to the dealer, and the efficiency was amazing! I will definitely be back next time I have any issues and would recommend this place to anyone!

great personal owner cal along with a very knowledgeable service manager/ase certified tech…read moredewy,and veteran techs kevin and steve.best automotive service facility in columbus. they all treat you with respect and diginity,and the do the job right!! customer always, phillip fain of automan auto service adivisor and referral service

Manager was very polite. I got my brakes done here and it was WAY overdue to be done. He was so…read morepolite in explaining and showing me that I also needed new rotors (paper thin with rusty holes!). He got ol faithful up for me in record time and for a fair price. I will be back again!

From the owner: Ohio Autocare Reynoldsburg has been in business for over 30 years and provides a wide range of…read morecommercial and family fleet vehicle maintenance, repair and installation of brakes, tires, exhaust and catalytic converters, steering & suspension, air conditioning, tune ups and more to customers in Reynoldsburg and nearby east Columbus area.

I bought tires for my van on Jan 15th 2026. I also bought a front end alignment for $130. The right…read morefront tire was leaking. We were not driving the van as we were having huge snowstorms and the van was covered with 10" of snow. My husband and I are retired and did not have to go anywhere in the van. We also have 3 other vehicles that have 4 wheel drive. I finally took the van back on Feb 4th, and found it had a faulty valve stem which Boyd fixed. At that time they told me I needed the right lower ball joint replaced for $822. They did not mention that when I bought the tires. I went to buy the ball joint and was told that Boyd could not have done a front end alignment with a bad ball joint. I asked Boyd about it and they said that was correct, but acted like I ruined it after I got the alignment. That's when I went to check the mileage on the van. We usually put about 2500-3000 miles per year on our van. The speedometer said that we had put almost 600 miles on the van in less than 3 weeks while we had not been driving the van. They had listed the mileage as more than 500 miles less than we had started with. They said that was a typo, but was it? If they take 500 miles off of every customer's mileage, then if you have a problem with your tires, they will say that you have put 500 miles more on the tires than you actually did. They agreed to refund my money for the front end alignment, but it has been over 2 months and every time I call them it's the same story. The check will be coming from the main office. It should have been here in a week. It's been 8 weeks and no check. Make sure you che k your mileage before you buy tires and do not ask them for a front end alignment.

Easy Scheduling on-line and Excellent overall service! Very knowledgeable Manager and Techs! They…read moreupdate the things to be aware of for in the future! MY SHOP -- GIVE THEM A TRY!!