Trevor and Shaun have fantastic service, turn-around time, and very personable people. They're…read moreappreciative of walk-ins, which isn't very common anymore. I checked in my car at 8AM as a walk-in, they said they wouldn't be able to get to it til 11. Then, they called at 11 and said it was done!!!

I told them to change the 2 back 3 times ! I look out they got the front tires and unmounted !…read moreUnbelievable ! -Five stars

got in and out within a hour to get my tire sealed. friendly employees close to…read morehome. no complaints here

They scheduled me for an appointment only alignment at 9am…read more I showed up and they tell me it was scheduled for 8:30 and I need to reschedule Never mind that I called at 8:40 to let them know I was on my way They said it was ok and I drove for 20 minutes to get there just to be treated like shit by the manager from the first office on the right Wouldn't let me talk never showed me the minimum amount of respect or politeness any customer deserves will NEVER be back here with any vehicles on my fleet Take your $ anywhere else

Buying tires, in general, is expensive. Which is why often we have them patched or only replace two…read moreat a time. Service is also at a premium of money and time. These places are busy and stay busy. I have found it is always a better outcome, when possible, to shop for tires online and then have them shipped to a shop for installation. This avoids the frantic decision making of picking out something because it is available and thus compromising on warranty, quality or prices. Please keep in mind, none of this is a critique of my experience with this branch. It's merely a commentary on how I approach this process. Regarding my recent experience: communication with the shop was efficient and effective. They answered calls quickly, described their current workload and scheduling concerns clearly, and maintained a pleasant, professional demeanor. Due to a snow storm, my shipment was delayed a couple days. Since I had ordered the tires independently, none of this blame in delay fell on them. (Even if I had ordered through them, realistic expectations have to be kept. These guys aren't driving trucks over from Indiana.) Once i had been notified that my tire shipment had arrived, I called the shop and made sure they could get me in and finished on that day. I then arranged towing through OnStar. I sent my keyfab with the tow driver and waited my call from the shop. With about 2 hours left in their workday, I got my call to come pickup. A short Über later and I was at the front desk with an hour to go. Now here is the important part. Don't bail on the review too early... The technician slid the bill across the desk to me. My eyes, of course, drew immediately to the bottom line where, to my dismay, I found a total more than 3x my expectation. At that same moment, the technician clearly explained each line item, breaking down how he had discovered the object logged in my tire. He then patched it and rotated the set for me. I thanked him for his hard work on my behalf, however, I was the guy who had a set of tires shipped in that day. He apologized and slid my key back into his hand. He explained that he was going to have to let his boss know there was a mixup and to please bare with him a moment. I saw him go over and say a few words to his manager before immediately leaving out the door. The manager quickly wrapped up his phone call and came over with a pained look on his face. He, of course, now remembered my call and what our plans were. He apologized and asked that I please have a seat as they would take care of it right away. And they did! By 6 o'clock close the manager personally pulled my car up with its new tires installed. And with a final apology handed me the key. I asked if I needed to sign anything for him and he started that he waived the charges due to the mixup and my inconvenience. Now, I don't expect that this is the type is place one should go to if they are looking to get a free ride. But my recommendation is this, and I believe it a strong one: go here if you want to deal with someone with integrity. There are a dozen different ways this could have been managed in a disagreeable fashion. What I found was a team who was willing to own a mistake and work hard to deliver a good outcome. They didn't put it off or displace blame. They just went to work, right away, to do the right thing. No need to ask me what I wanted to do about the problem... They knew what I wanted. They just got about the business of delivering the service I had asked them for in the first place. And to top it off, they put a value on my time spent inconvenienced above the time they spent in effort. If that doesn't speak volumes, I don't know what does. You might choose to take your business some where else, to your folly. For my part, they have earned my loyalty.

spent $1000. on new tires and keep getting tire pressure errors. went back the next day and the…read moreguy at desk said it was fine when I left yesterday and said everyone was on break when they close in 90 minutes and wouldn't help me. terrible service.

I have Been here twice and they are usually done before you even realize they started, this place…read moreis cheap and fast. And nice as can be!

I would not recommend to anyone. I was priced for two tires and an alignment. I was approved and…read morefinanced for this price. They put the wrong size tires on my vehicle so had to take my vehicle back in the next day to get correct size tires and I was charged an extra $100 and she said I was going to have to get another alignment which was another $125. I said you can't just char me these prices after you quoted me and I was financed for that price, she told me she could charge me whatever she wanted! I told her I wanted to cancel my order it had been less than 12 hours and she said she could not do that. The owner told her to give me the tires for the quoted price and I didn't need another alignment. i was very grateful to him. The next week I get my lease agreement and I was charged the extra $100 for the tires. i don't know if this is just a coincidence but three days after g my tires on, my brake light, ABS light and service traction control light are on, on my dashboard. I was charged $500 for 2 size 16 tires and an alignment which was $100.

Were priced about right though "inspection fee was high for what the issue was. They found my…read moreissue the first time. Will use again!

makes repairs you do not consent to and you don't find out until you go to pick up your vehicle…read more he will keep your car much longer than expected.

The guys were very professional and did not try to upsell. Went for an oil change. They were fast,…read moreefficient, and thorough. Answered questions . Engaged with eye to eye contact. Took care to keep car clean. Accepted coupon. Very impressed and will be a return customer.

Quickest and easiest stop for an oil change I've ever had, makes me regret putting it off for two…read moreweeks! Oil changes are first come first serve. There was no line on a Saturday at noon so I was able to pull right into the garage. I didn't even have to get out of my car while the oil was changed, windows cleaned, tires filled with air and filter replaced. They clearly explained all of the options and price points for me and my car was done in less than 15 minutes. Love that this is a veteran owned small business as well!

I was recently in a minor auto wreck, and was referred here by the company who owned the vehicle…read morethat hit me. The people at Charlie's were so easy to work with, and always pleasant. They were quick to answer any questions that I had. They also helped me to replace a passenger side mirror (at my very inexpensive expense!) that was not part of the accident. When I picked up my car yesterday, it looked perfect. They even detailed the inside of the car, which had nothing to do with why it was there! It was cleaner when I picked it up than when I dropped it off. I would highly recommend Charlie's to anyone in need of auto body repair.

My 2023 Grand Jeep Cherokee Laredo got dinged up by several rocks that flew out of a company's…read moretruck because they feel they do not have to blow out their trucks after working at a job site! I took my car to Collision Masters and I will say HANDS DOWN I would refer them to anyone and everyone in need of repairs. The front office ladies (Rachel and Stephanie) are friendly, prompt, direct, and definitely know what they are doing. You honestly have no worries as they handle everything, and they make such a stressful situation not stressful. The guys that did the work did a great job as well. I will only use Collision Masters for any body work I may need.

Helped with alternator swap on an hours notice. Showed up, got to work, removed a tricky bolt that…read morewas stripped, reinstalled new alternator. Also gave advice on good parts to go for. Couldn't recommend more and they gave a great price considering how quickly it was done.