What an AMAZING experience! The reviews are 100% - Campus Auto Service has some of the best service…read morewe've ever experienced. We had some trouble with an intermittent check engine light. When we called in to make an appointment l, they were prompt and super friendly. After having our car and thoroughly checking/testing, they were unable to duplicate the issue. They offered great advice and next steps if it were to happen again. And then they didn't charge us for any of it. Honestly, I can't believe it and wish they would have at least charged us some amount simply because they were amazing and truly did help us. It's amazing to find this level of service and I will never go anywhere else! This is the kind of business that truly deserves its 5-star review. P.S. They do services like oil changes, too. I know where we will go when it's due for any service.

Campus auto took my car in day of. I had been having issues with my vehicle for a few months and no…read moremechanic could tell me what the issue was (3 places looked at it!). Campus auto not only was able to diagnose the problem, but they were incredibly honest and upfront with me about the overall condition of my car. Their quotes were on par with other quotes I received. More importantly, their customer service is phenomenal and I really felt taken care of by them. I would 1000% recommend their service to anyone who is looking for an honest-to-good mechanic.

Since my original review of two years ago Nhan has definitely improved his speed of service and not…read moreonly he goes above and beyond for customers. If you're afraid of the stealerships, come here. I normally pay less than half what the dealership wants to charge. I will always recommend that my friends and family go to him for repairs. :)

This shop is a life saver!! Had my BMW on a AAA trailer and needed to go somewhere asap. After many…read morefailed attempts of trying to get an appointment at an import auto shop. I called this shop and spoke with Nahn. They technically did not have appointments for a few days. I explained my situation and that I was running out of options. He allowed me to drop the car off that same day (within 10 minutes of me calling) and said he might even be able to look at it same day, but if not first thing in the morning. What an awesome way to start a relationship with a mechanic. When I walked in I was greeted by Nahn the lead technician. They had a nice lobby and I noticed they had won awards for best Import auto shop in Columbus the past 4 years in a row going back to 2020. They had also won other awards in years prior to that as well. I thought this was awesome and was a testimony to their work. After dropping off keys and leaving the auto shop. Not more than 3 hours later I received a video and photo update as he already began to work on my car. Nahn is truly knowledgeable and stands behind his work. I was receiving txt updates throughout the repair process. Awesome shop that I would recommend to anyone in Columbus, especially with Import cars!

Were priced about right though "inspection fee was high for what the issue was. They found my…read moreissue the first time. Will use again!

makes repairs you do not consent to and you don't find out until you go to pick up your vehicle…read more he will keep your car much longer than expected.

I needed an oil change and bulb for my tail light. I had a coupon for the oil change and this…read morelocation was walkable from my place. I have gone to Goodyear in the past but I moved so it was not close to me anymore. I am on Luke's mailing list for the coupons. I made the appointment online and received a text confirmation. When I dropped the car off, the guy who checked me in was super nice. I received an estimate. I later received another text/email with suggestions on further work that could be done in the future. I also was informed the bulb wasn't needed even though the dummy light was coming on. I walked back when completed and paid for the oil change. Again, super nice customer service. I did have to walk around to the back to get my car - they hadn't told me where is was. I am considering the suggested things needed. The list was very informative.

Excellent auto repair business. Jason is professional, knowledgeable,courteous and shows genuine…read moreconcern for excellent work and customer satisfaction. Highly recommend. I appreciate their reports and updates as well as ease of contacting them. They actually answer the phone and it's a real person you can discuss your situation with and not have to play phone tag. Thank you Luke's staff.

Went in on the recommendation of a friend and had a good experience…read more Our car needed a repair and we had a hard time finding a time to take it in. They were able to get the relevant part and fix it within the few hours I waited in the lobby. The service was great and everyone was friendly. I'll definitely return if we need anything else.

I've been using Payne's for several years and have only good things to say about them. Such good…read moreservice and nice people. Five stars for every appointment.

As luck would have it, those quickly rising creeks a couple of weeks totaled my son's car. Thank…read moregoodness he had gap insurance. I spent several days helping him research a used Honda,without a zillion miles on it that came from a well established reputable dealer. As an aside, there are quite a few search engines but if you find one that seems too good to be true, do a streetview of the dealer address. You might find an iffy looking, fly by night place and a bad carfax with a salvage title. Pay a little more and opt for a dealership. My son saw a car he liked at Germain Honda but he moved too slow. But there were 2 potentials here at Germain Mazda, and several more at Honda Marysville if Germain didnt work out. I met my son at the dealership and met with Alec who had our two choices ready for their test drive. He was personable and did not try to upsell us. Both cars were nice but the newer one clearly stood out. It was clean, loaded with stuff that were in my son's wish list and it had lower mileage. Description and pictures were accurate. Yes it had a tiny scratch that was repainted that you could barely see but I was looking for that. We had arrived before the dealership opened and all of their used cars were sparkling and ready for their new owner, we just wanted a Honda but we looked around just to kill time. Everything on the lot was clearly labeled. Buying the car took some time, not unreasonable, and we were offered tea, coffee and water. There were some strange questions related to financing that apparently Huntington Bank wanted answers like do you plan to transport a pet. Any kids riding in the car? We once again purchased the gap insurance. It is a really pretty car. I'm jealous. And Germain has been around FOREVER. And they filled up the tank. Highly recommend Germain Mazda for new or used cars and especially Alex and his team.

Extremely disappointing experience with this dealership. What should have been a straightforward…read morevehicle purchase turned into a series of broken promises, unnecessary inconveniences, and poor customer service. On the day I was scheduled to pick up my new vehicle, I received a call informing me that the dealership had been unable to secure it from another location as promised. Their proposed solution was to provide a courtesy vehicle while having me sign paperwork for a car I had never even seen. I refused and instead waited two hours for my vehicle to arrive so I could inspect it before signing. Unfortunately, the issues continued well after I leased the vehicle. Nearly two months later, I was still without my registration and license plate. With my temporary tags just days from expiring, I contacted the dealership myself and discovered they needed additional information from me to complete the process. No one had contacted me or provided a single update. Considering I paid the dealership to handle my registration, I find that level of follow-through unacceptable. Even more disappointing was the response when I questioned how this had been handled. Rather than receiving an apology or any acknowledgment of the inconvenience, I was met with arguments and unnecessary back-and-forth. The issue wasn't simply that something went wrong; it was the complete lack of accountability when it did. The poor follow-through continued when I was assured my license plate would be mailed to me to avoid another trip, only to later receive a text telling me to pick it up. I was also required to return to sign paperwork related to my trade-in nearly two months after the original transaction. And to top it off, after having my vehicle washed at the dealership, it was returned soaking wet, leaving me to dry it myself to prevent water spots. A minor issue on its own, but another example of the lack of attention to detail throughout this experience. A dealership's responsibility shouldn't end once the paperwork is signed. Customers deserve clear communication, reliable follow-through, and professionalism when problems arise. Unfortunately, my experience reflected very little of that. What stands out most isn't that mistakes were made, but how little effort was shown to take ownership of them or prevent further inconvenience.