Mitch took very good care of me and sold me a very nice car at a decent price! The whole team was…read moregreat!

Needed to get an estimate from this dealer to get my info screen replaced. Car was just out of…read morewarranty on a known problem on these info screens. Was trying to get some assistance from Cadillac on getting the screen replaced since it was just out of warranty. Robin in the service department told me that it was up to Cadillac on helping me not the dealer. Well she lied - it's up to the dealership and they declined help. She was rude and not a lot of help. Didn't even bother to respond to my email on how Cadillac was proceeding. My coworker had the same issue and Germain helped her out with her info screen. Take your service business elsewhere.

Took my 2022 GMC terrain in for oil change and have transmission fluid changed. Car had 42800…read moremiles. They told me their was a transmission seap and would put dye in when changing fluid to identify if transmission was leaking. I drove car for a week and transmission fluid was all over tire, rim, cv joint, and soaking wet under the car. I took car back the following Thursday. They said they over filled transmission and had to drain it again and refill with the dye added. Within 30 miles of driving transmission fluid was spraying everywhere. I called dealer and they said they would refund money but would not fix the issue they created. In fact the managers exact words were "sometimes it works out and sometimes it doesn't"! So now car is at different dealer and if they caused damage not covered by warrenty I will be retaining a lawyer and suing this dealership! DONT TAKE YOUR VEHICLE HERE BECAUSE IF THEY SCREW IT UP THEY JUST THROW THEIR HANDS UP EVEN THOUGH CAR IS UNDER WARRENTY. THEN TELL YOU SOMETIMES IT WORKS OUT AND SOME TIMES IT DOESN'T!

Noticed my ride was due for an oil change and tire rotation. I called at 4:30 on Friday to see…read moreappointment availability for the coming week. To my surprise and delight I was told I could bring it in the next morning. Normally I would schedule 3 or 4 days out with other establishments; not here... You want an appointment, BOOM..how about tomorrow?!? . Their responsiveness and availability is great! I pulled in and was greeted, they took my keys, covered my steering wheel and seat with plastic, and then confirmed the services I was receiving. I went to the waiting room, where they have ample seating, a TV, cell phone charging stations, and a coffee bar. Upon completing my service, the service manager came in and reported that everything went as planned, and no other issues were found. I would highly recommend this establishment for your service needs, they are quick and professional.

We have purchased several vehicles from Carroll Auto Sales for our business over the years and have…read morebeen satisfied every time!!! Rod Chapman was honest and super informative!! Great pricing for sound great deals!!!!

From the owner: We specialize in wholesale and retail Commercial Truck sales.read more

I would click 0 stars but thats not allowed. This guy is the biggest scammer in fairfield county. I…read morewould not reccomend anyone buying a car or truck here. I bought a truck here and still have yet to recieve a title from this dealership. He keeps making excuses about why he cant give me a title and thinks everyone should be patient and wait. He has a lien on my truck and says that the dealership he got the truck from went out if business which isnt true. He has 2500 dollars of mine and refuses to give me my money back.

Purchased a vehicle from here, I probably should have walked away from the get go but really wanted…read morea car. I was told I couldn't test drive because it had not been detailed yet, and was surrounded by other vehicles. I was assured that I could test drive it before I met the finance guy the next morning. The first red flag was that finance guys had to leave early the next day so if I didn't get it done first thing then in would have to wait another 2 days. The second red flag was they couldn't find the key and told me to start the finance stuff while they searched for the key. The third flag was when the monthly payment was 30$ more than we agreed to. I got up to leave but the GM sorted it out by playing finance magician. I drove the car from the lot and a check engine light came on almost immediately, I turned back into the lot and they pulled the codes and rest it. The codes said the clutch fan was bad and they would take car of it. I came back after it was fixed and drove it home. The check engine light came on the next morning and the Trailblazer (02) sounded like a jet taking off. I drove back to the dealer and they took me outside so I wouldn't make a scene. I was being loud. When they listened to the car they said that was normal and the car is "as is". That was two years ago... since then I have replaced a transmission, complete front end suspension - pretty much twice, plugs and coil packs, wheel bearing hub assembly, neutral safety switch, sway bar links (all of them), u-joint, 4x4 actuator, front end differential housing, countless fuses and wiring harnesses, calipers and rotors oh... and a clutch fan. The car is junk... The dealers are liars. Avoid at all cost. Read the unrecommended reviews as well!!! Update: 1/2015 Car still junk. I hate it and Taylor Chevrolet. This review was not harsh enough.

Recently purchased a Nissan Rogue from Taylor and it is fantastic. I couldn't be happier with…read moretheir sales department, especially John McGraw. They found exactly what we wanted in a small suv, down to the color and specific features. John has even been nice enough to pick up our car while we work, change the oil, and return it before the end of the day! Most importantly, my husband and I are confident we received one of the best deals possible with a new car purchase. John made sure that we came in during the best time to buy so that we could take advantage of their promotional 0% interest for 5 years. We also recently used Taylor to service our other car, an '02 Nissan Sentra. Not only did they squeeze us into their already busy schedule, but they didn't even charge us a diagnostic when they couldn't find anything wrong. In the meantime, they filled the tire pressure on the Rogue, free of charge. I'm happy that the small town of Lancaster has a friendly auto dealership and look forward to working with them again in the future.

We purchased a Rav 4 from Bob Boyd Lancaster location. What went well was that we are given the…read moreopportunity to take the car home and keep it over night. We were given a discount and the paperwork was handled very swiftly. We will definitely be back for our next vehichle

Conditional Add-On & No Financing Transparency…read more I reached out to this dealership about a vehicle and asked for an out-the-door (OTD) quote. The first number they sent included a $2,000 charge for a Simoniz glass coating--an add-on I never requested or agreed to. I told them directly I did not want the add-on and asked for it to be removed from the quote. Their response? "We'll remove it if you finance with us." This is a classic tied-selling tactic--making the removal of an unwanted add-on contingent on dealer-arranged financing. It's unethical and, under federal and Ohio law, potentially illegal. The FTC's rules clearly state that add-ons must be optional and cannot be used as leverage to push financing. To make matters worse, they never provided a financing worksheet or any written breakdown of loan terms--even after 10 days and multiple requests. I was buying from out of state, which made the lack of transparency even more frustrating. If you're considering buying here, ask for all pricing and financing terms in writing--and be wary of any pressure to finance just to get a fair price. I walked away. You should too if transparency and fairness matter.

I had been trying to work with Jeff Wyler to get the heat fixed in my 2012 Jeep before winter gets…read morereally bad (my Jeff Wyler review gives more detail). Then I found Aaron's shop. He talked with me on the phone, got my VIN, ordered the part, communicated with me that it had arrived (which only took a couple days) and THEN I brought my car in to be fixed. My car didn't have to sit in the parking lot for three days waiting on a part to arrive. I didn't have to go three days without a car trying to figure out how to do school drop off and pick up. It took like maybe two or three hours from the time I dropped it off to the time he told me it was done. Granted, he's a new business and I only saw one other employee. So I'm sure as he gets more business wait times and lead times will get longer but the communication is ON POINT and Aaron will be getting all my automotive repair business from now on.