We purchased a Rav 4 from Bob Boyd Lancaster location. What went well was that we are given the opportunity to take the car home and keep it over night. We were given a discount and the paperwork was handled very swiftly. We will definitely be back for our next vehichle read more

Bob-Boyd Ford - My new Rav 4! - Car Dealers Near Me - Lancaster, Ohio

Conditional Add-On & No Financing Transparency I reached out to this dealership about a vehicle and asked for an out-the-door (OTD) quote. The first number they sent included a $2,000 charge for a Simoniz glass coating--an add-on I never requested or agreed to. I told them directly I did not want the add-on and asked for it to be removed from the quote. Their response? "We'll remove it if you finance with us." This is a classic tied-selling tactic--making the removal of an unwanted add-on contingent on dealer-arranged financing. It's unethical and, under federal and Ohio law, potentially illegal. The FTC's rules clearly state that add-ons must be optional and cannot be used as leverage to push financing. To make matters worse, they never provided a financing worksheet or any written breakdown of loan terms--even after 10 days and multiple requests. I was buying from out of state, which made the lack of transparency even more frustrating. If you're considering buying here, ask for all pricing and financing terms in writing--and be wary of any pressure to finance just to get a fair price. I walked away. You should too if transparency and fairness matter. read more

Took my 2016 Ford Explorer in for a recall on the rear toe link out of alignment. (My car drives straight down the road steering wheel in perfect alignment before my service date at Bob Boyd) (A little background on myself, I'm the service manager at Lancaster Sport Cycles. Have worked at previous Honda and ford dealerships as a service advisor as well as Les Schwab Tire Center been around cars, motorcycles, Atvs, and machinery my entire life) I drop off my vehicle the service advisor recommended that I do the front end alignment as well since they are performing alignment on the rear end. That I had to pay for the front end alignment because ford only will cover the recall. I told the service advisor that don't align the front it's fine just do the recall. I come to pick up my vehicle after recall has been completed and on my drive back to work I noticed my car was driving straight down the road but the center of my steering wheel was 45 degrees to the left. I turned around and headed back to the dealership when I got back I told the service advisor that they messed up my front end alignment you were only supposed to perform the rear end alignment. He then told me well it's possible that by doing the rear it would mess with the front end alignment. I then asked for the service manager said I'm not paying for a front end alignment I brought it to you my steering wheel was straight and when my vehicle was returned to me it was not aligned correctly. Mike the service manager told me that they recommend doing the front end alignment while performing rear end. I told him my car was fine when I brought it here fix my alignment. I told Mike I'm in the service department I understand things happens but make it right and fix it I would never give my customer back their vehicle in a worse condition then they gave it to me. They needed to make it right and I'll wait. They tried to up sell me a front end alignment because I turned down the service they adjusted my tie rods on the front end of my car to try and force me to pay for a front end of alignment I then called my friend who is a service advisor at ford in Texas and he looked in depth at the recall said that the recall does not effect the front end and when performing the recall if front is out of alignment upon arrival is to adjust as necessary. After a conversation with the service manager they did fix the issue within 10 min and corrected my alignment in the front end. Absolutely crooked service department I could not believe that they tried to sell me a service and when I didn't they jacked me around this how our local ford dealer treats their customers. I would not recommend service at this location. read more

Several red flags here. This review pertains to the service department. Scheduled a visit for my truck to have some technology troubleshooting work done. Dropped it off the night before. Had to call late afternoon the next day to see if my service was complete. Went in to pick the truck, they said one issue was resolved, and the other my truck was not equipped with, which I know it was. The service advisor was very rude to me and no one there wanted to help. Very poor customer service, poor communication, lack of attention to their customers. If you are looking to get honest work and feel like a valued customer, I would suggest going elsewhere. I will gladly spend my money at a different dealership. read more

Their service center is the WORST. The service manager couldn't be bothered to walk outside and look at my truck, the mechanic didn't do what I asked him to do I will never take anything there again. read more

I had an excellent experience with my purchase and an OUTSTANDING experience with Service. I needed some help understanding my car...it's fancy...and the service tech was kind and patient! I really appreciate the experiences that I am having with Bob Boyd Ford in Lancaster, OH!!! read more

Bob-Boyd Ford - Meet "Princess Babbs". This car is AMAZING. I feel like I am riding in a posh carriage every time I'm in this car. - Car Dealers Near Me - Lancaster, Ohio

Brought in my Ford Escape for an oil change and tire rotation. I was told in advance that there was only 1 tech working that day and it would be longer than usual. I had the day off from work, so I didn't mind. I think I was there around 1.5 hours. They were not able to rotate the tires due to swelled wheel nuts. I declined paying $126 to replace them with the same two-piece poorly-designed wheel nuts. I purchased some one-piece aftermarket wheel nuts for $40. I scheduled an appointment for tomorrow to have them installed and do the tire rotation. I know they don't control prices, but maybe if someone from Bob Boyd is reading this an can pass along to Ford, $60 for a cabin filter replacement is absurd. I purchased the part from O'Reilly for $15 and installed it in a few minutes. read more

I want to say that Jim Boggs is amazing!!! Our car broke down over the weekend while on vacation with the family and, despite everything that's going on in this day in age, he was quick to help us in our time of need. He was forthright in our conversations and quick to respond when he found a solution. Another dealer told us it would be a week before they could get us in to even look at our vehicle. Jim got us in, found a solution and within two days we are back home. Thank you Jim read more

Beware of buying from this dealership. Me and my fiancé bought a vehicle a day before she went into labor with twins. Didn't even have the vehicle 2 weeks before the drive shafts went out. Got them fixed for 2 weeks later for the engine to blows up. We didn't even get a chance to put 1000 miles on the new vehicle. They have had it in the shop for 3 months saying they are waiting on parts. But keeps pushing the time further and further out. Mind you I bought the car 4 months ago. And they have had it in the shop for a total of 3.5 months. I was left on the side of the highway with newborn twins in the beginning of summer. I had to argue with them about warranty covering the cost of the fixes because they tried to say it was a preexisting issue that the dealer knew about it. I'll save everybody time by leaving an honest review of this dealership. They took my money and put me in a vehicle that could of killed my whole family. read more

Everyone we have come into contact with has been very kind. Tony Melucci was our salesman and he provided answers and excellent customer service to every question or concern that we had including after hours. We look forward to being taken care of throughout our vehicle ownership. read more

Came in to get a simple oil change at their "mopar express lane" one car ahead of me and I was there for almost two hours. I was told that service would be fast and quick, as far as I could tell I was the only person in the service waiting room. read more

i just want to say how disappointed I am in your dealership!!! We bought 2 brand new trucks in 2014, one of which we have had nothing but problems with!! It has been brought into your dealership multiple times with no resolution and really no one even acting like they gave a shit. We buy new trucks so we don't have to worry about breaking down and having problems, it is a little frustrating when you pay over $40,000 for a truck and can't use it because it is in the shop!!! We will no longer do ANY business with your dealership or dodge/ram for that matter! We have since traded that truck in with only 18,000 miles on it for a brand new ford at RICART!!!! THANK YOU FOR NOTHING!!!!! Your customer services SUCKS!!!! Stephanie Green read more

I bought a van from these guys. Best car buying experience ever for me. Was treated like family and didn't feel sold. Nice to know I can go back to a place I trust read more

Had a great experience buying my car from this dealer. My salesman (Allen) was so helpful. He listened to my "list" of what features I wanted, heard my amount I budgeted for monthly payments and then steered me to the perfect vehicle for me! The finance manager (Barbara) was excellent and really acted excited for me to purchase my car! I will be buying from Bob-Boyd Ford for the rest of my car buying years!! read more

Decided to stop at their oil change facility because I was on that side of town and the facility I usually go to was clear across town. I learned this was a big mistake, first off I was charged $60 for a conventional oil change, mind you this was NOT synthetic oil, this was the conventional oil change that you can normally get elsewhere for around $20, no idea why the price was this high for a 4 cylinder car and I should've argued it but the service was already done so I figured there was not much I could do. But the best is yet to come, for this $60 oil change I got oil leaked onto the undercover of my car under the engine bay, because of this my usual go to oil change facility could not change my oil for fear that the threads where the oil filter screws onto were messed up. This was the only time I had an issue and my car is a newer model 2011 car. So I had to take it to my mechanic to have it checked and have the oil changed there, luckily there was no issue, so either the tech did not clean up around the new filter and allowed remaining oil to drip on my cover or the filter was not screwed on all the way, regardless I was a half a quart low on oil and my car does not burn/use any oil in between changes. Also they filled my windshield washer fluid with probably the cheapest option available because it is now frozen. For my $60 conventional oil change, you would think they could at least clean up their mess and use a little higher quality windshield washer fluid. Also I waited around an hour and a half for the oil change, then had to deal with the hassle afterwards. I will not be bringing any of my vehicles here to have them serviced again.. read more