I don't know who to credit with this quote but it says "People of integrity are willing to let time prove them right." I took my car in to have what I thought was a bad power steering pump. Terry, our service advisor, had the mechanic look over the system and found a blown line from the reservoir to the power steering unit. Turns out the steering pump was alright and it just needed the line replaced saving us a lot of money (a lot of money!). That is the honesty and integrity paired with professional, knowledgeable, friendly people that got my attention years ago and will keep me as a loyal customer into the future. Thank you Terry and Buckeye Toyota!! Note: The service advisor I wrote about from a few months ago is apparently no longer there. I didn't see them today nor a couple months ago when we had our other car in for service. read more

So I drove out here from Columbus to shop around for a used Nissan Leaf, there were 5 of them in the area at different dealerships in the Lancaster Area. I honestly didn't know why I even stopped here 1st but I did and glad I did. I mean felt like I got a somewhat of a deal? As far as pricing goes we met in the middle and I'm very happy with the car. But if you do come down here from Columbus, definitely ask for Josh Roach. My man, was super cool and made sure I was taken care of though out the car buying process. read more

Buckeye Toyota - Used 24 Nissan Leaf - Car Dealers Near Me - Lancaster, Ohio

my Toyota app abruptly stopped working. I was sure I could figure out how to fix it but NOT! I called and Service transferred me to Sales. Matt told me exactly what was wrong. Good service is rare today so I was relieved and surprised. This is my second car from Buckeye and that's where I'll shop for my next one. Thanks Buckeye Toyota! Vicki read more

Had a strange experience- they don't share % rates on finance. Only payments- seems odd. Would not negotiate on a list price for used truck. Low low balled trade in offer -$5k under what the next dealership offered. read more

Had a great experience at Buckeye Toyota. Have never had a bad experience there over the years taking our aging Tacoma there for routine service. They have a nice waiting area, a cross between a library and a lounge. But today took the Taco in for non-routine service. I wasn't sure if the service was covered by warranty of a service bulletin and the diagnosis was $145. My own mechanic diagnosed the issue for free, for the service bulletin and sent me to Toyota to see if the service was covered. I was a little stressed when the first two associates couldn't, and wouldn't respectively tell me if it was covered or not. I figured I was at least out $145 if it wasn't covered. If not covered I would take the Taco back to my own, insanely honest mechanic, and told the two associates as much. At lunch with my wife I got a call from Buckeye and a third associate, Tristan, who was able to determine that the repair was not covered - without a $145 diagnosis. Thank you Tristan at Buckeye Honda! read more

I would give 0 stars if possible. Made a deal for a vehicle and gave them the deposit. Vehicle was coming down the pipeline so remainder of payment was going to be made in cash/full price when the vehicle arrived. They sold it out from under me to another buyer. Breach of contract on the deposit! read more

We've been coming here for 5 years and we love this place. They are flexible with service appointments, go above and beyond when explaining things to me, and map out recommendations in a timeline of what's most important to fix and what can wait a bit. They know me by name and they know my quirks, and they ask about Dan and our other vehicle from here. It's friendly, full-service, and completely relaxing. It's nice to be able to trust your service department and know for sure that your car will be taking you for a ride, but your dealership will not! read more

Buckeye Toyota - Comfy waiting area! - Car Dealers Near Me - Lancaster, Ohio

My wife and I recently relocated from Northeast OH and needed to find a new repair/maintenance facility for our (3) Toyota's. With Buckeye only 1 1/2 miles away it seemed like a logical choice. Boy, were we wrong. This place is a quality nightmare. Here's some details and my apology for taking a couple weeks to write it as I had to cool down a bit. Avalon - Took it in for the last covered oil/rotation/cabin filter prior to 2 years/25,000 miles. The write up technician would not honor the free oil change; just a rotation. She claimed that cabin filters are never covered. After a long arguments with her I demanded the service manager (which I never did get to talk with) but finally settled for another person. They stepped aside then returned and finally realized that the oil/filter/rotation were covered but nothing about the cabin filter. After another argument, they finally agreed that the cabin filter was covered. I went home and returned after a call said the vehicle was ready. I returned to pick it up and the cabin filter was not on the receipt. Another argument ensued as to why and how do I know they did change it if it is not on the receipt. Turned out the mechanic knew better and did change it but the person that wrote up the receipt did not record it. Add to this a big oil/grease footprint that was left on the carpeted driver floor mat. A couple weeks later we took short trip to the CLE area and I noticed the vehicle was not handling properly at highway speeds. I checked the tire pressure on the dash and the readings were high. I waited until I could leave the car cool in our garage for a couple days and rechecked the pressure to find out that though all the tires recorded the same they were overfilled by 5 PSI. I adjusted them myself. Venza - Though I was cautious after the negative experience with our Avalon, I wanted to give them another try. This time I went in for an oil/filter and rotation. When I went back to pick up the vehicle, the receipt stated that the wrong oil was used. Three service people stood there and pointed fingers at each other as to who was at fault. They turned to me an stated that the correct oil 'must have been used'. I just held my receipt in front of them and told them to get the oil and filter off my vehicle and I wanted to witness them putting in the correct oil and I would stand for nothing less. They again gathered to talk and reluctantly agreed to change the oil and filter with me present. Summary - They are convenient to our residence. But, if you are looking for a reliable garage to do your maintenance or repairs look elsewhere. There is as total lack of quality control systems in place. Everyone marches to their own drum without accountability. After all of this, there was not a single "I'm sorry" or "thank you for using Buckeye" or a follow-up from management regarding the issues or my satisfaction with their service. Again, go somewhere else if you want to assure you vehicle is properly maintained or repaired. read more

Brett is a nice and cool guy. He is also VERY sWolL. They have me my car for a bargain price! It is a nice car! Very roomy and much gas! It even has a scent. I'm so excited. The only bad part was one of the car washer boys, he was very snarky and had a STUPID NECK! He was nothing like Brett who is buff. I definitely will come back and buy more car. read more

The reason I give the service center 5 stars is that more are not available. I have been bringing my solara here for around 6 years and remember when the place was small. Once they converted to this larger space I anticipated less personal attention. Amy is an extremely knowledgeable and provides friendly yet very professional service. Eric has always been a joy to work with even when I have been less than brilliant in a repair description. They know I like doing much of my own repairs and when I get over my head the have bailed me out without laughing at me too hard, just hard enough. I have found the entire staff very accommodating and cooperative. I almost look forward to scheduled maintenance just to see them again read more

Service was fine. They repaired what they were supposed to. But for the prices they charge I thought they would at least vacuum my car out. Other dealers do. read more

My new favorite place. I used to be a long time customer of Buckeye Honda but no more I've replaced them with the folks right here. It's a family experience from beginning to end. My sales manager Brett is the best ever and it's why I drive 45 miles to a place that makes you feel like family and that they care about you genuinely. The waiting area is very homey with a fireplace in the middle. It's probably one of the best areas I've ever experienced. They have free coffee, hot tea and cold drinks. In the morning you get free cookies that are delish. In the afternoon you get air popped popcorn. This was my first visit here today and it was only to get service but ended up leaving with a 2019 Toyota Avalon. What I love is there is no sales pressure at all. Heck he goes out of his way to make sure this is what you want. If I'm ever in need of a new car I'm coming here even though it's out of the way. read more

Great service! They went out of their way to order the car I wanted on my very quick timeline. The staff was friendly and helpful, and they hands-down had the best deal in the Columbus area. Would highly recommend! read more

Went to them for a gasket and belt replacement; they estimated 2-3 hours.. they had my truck from 9:30am till 4pm. When it was given back to me it had the check engine light on. This truck has never had any type of trouble like that and suddenly after they have it all day it does? Their customer service sucks and they estimated at least $1500 to fix my truck, which they returned to me that way. Service manager has been called and emails sent, no response... read more

Warning this place will lie to the elderly to make a sale. My in laws who are in their mid 80's purchased a brand new Camry from this dealership and traded in their old Camry. They were told the trade in value for their car and my father in law told them that my husband wanted to buy it. They told him that they would hold the car for one day so that we could come in and buy it at the trade in value they were given and to go and talk with Andrew M. (Finance) We went to the dealership and asked to see Andrew and told him why we were there he claimed to not know what we were talking about and just stared at us and shook his head. He went off to find someone to talk to and came back with the same story. My husband was upset needless to say because as we told Andrew it was like the dealership had lied to his elderly parents and did what they needed to to make the sale, Though they told my in laws they would do otherwise. Andrew said the salesman was off until Tues. A car salesman with 4 days in a row off !! Wow! When I tried to talk to Mr. Mettle he wanted to tell me how unreasonable my husband was being to him. I think anyone who thought their elderly parents were lied to would have the right to be upset. He didn't like that we were going to tell people what had happened. He was done with us and we could just walk on out the door. Then he comes yelling at us rudely to "come back, you want to talk to someone higher up" " he's right here" our answers was no. Followed by more rude comment from Mr. Mettle. When my in laws wanted to know why we didn't have the car they went back to the dealer and asked about it , but the lies continued from there, they were told "that my husband was upset that the paperwork wasn't ready for the car, if he still wanted it they'd keep it for a days". Well We won't be buying anything from there! We may not have been their customer but my husbands parents were their customers that morning when the bought and paid for a brand new car from this dealership. Mr. Mettle could have certainly prevented the loss of future business from us and our family by trying to act as though he would get to the bottom of what was told. But he was too upset for being caught in a lie. Apparently they must pay for that shiny new car lot by any means. read more

Originally had issues, and would not have gone back. Talked with the manager Sean and was able to get these issues resolved. After this meeting we have decided to continue business with Buckeye Toyota. If you have any issues bring them up to Sean and a resolution will be found. We recommend Tyler Baker as the salesman. read more

Bought my 2015 Prius from Buckeye Toyota and have had it in the service department 5 times now for scheduled services. The personnel are knowledgeable, friendly, helpful and efficient. I have always made an appointment and have waited for the service to be performed. Each time, the service was completed in the time frame promised and was done to a high standard. My experiences at Buckeye Toyota service department have been uniformly positive. I highly recommend this organization. read more