Just replaced my second fuel pump for my 2016 GMC Sierra, it is five years old but only has just…read moreunder 21k miles, the original factory fuel pump only last 34k miles. The last fuel pump was more expensive, installed by Hugh White Chevy, cheap Mexican made fuel pump that sells between $54 and $75 on Amazon and Walmart websites. I was told this was a genuine GM Part, it is not a GM part. This review is more about the cheap non OEM part and the damage done to it before or during installation. There has always been a gasoline smell since the new one was installed. Two service departments no issues found. Turns out there is a piece missing from the top of the pump and several cracks in the top of the fuel pump that was just replaced. Chris the service advisor swears a Delphi fuel pump was installed that has a lifetime warranty, I have a Delphi box containing the damaged but functional fuel pump. Management didn't bother to follow up on complaint that a damaged fuel pump was installed or that it was damaged during installation and sent out of the service department anyway. 2016 GMC Sierra 2500 with 54k miles now on its third fuel pump. The service advisor Chris stumbled all over himself explaining how rust damage on a plastic part made it inoperable. $2400 for fuel pump, oil change tire rotation, plus labor and diagnosis of evaporator system. The cashier saw a discrepancy in diagnostic charges and amended it after discussing with another advisor, reducing cost to just under $2300. Ask questions, make sure the verbal warranty they say is on a part is in writing, last lifetime warranty on a Mexican fuel pump was actually only a 2 year warranty. Truck runs fine, no issues so far, only 100 miles out on it since the repair. Will follow up after vacation, using truck for long trip.

Repairs where completed as projected in a reasonable timeframe. The people took the extra step to…read moreassist in vehicle pick up at the end of the day and were very professional.

Purchased a vehicle from here, I probably should have walked away from the get go but really wanted…read morea car. I was told I couldn't test drive because it had not been detailed yet, and was surrounded by other vehicles. I was assured that I could test drive it before I met the finance guy the next morning. The first red flag was that finance guys had to leave early the next day so if I didn't get it done first thing then in would have to wait another 2 days. The second red flag was they couldn't find the key and told me to start the finance stuff while they searched for the key. The third flag was when the monthly payment was 30$ more than we agreed to. I got up to leave but the GM sorted it out by playing finance magician. I drove the car from the lot and a check engine light came on almost immediately, I turned back into the lot and they pulled the codes and rest it. The codes said the clutch fan was bad and they would take car of it. I came back after it was fixed and drove it home. The check engine light came on the next morning and the Trailblazer (02) sounded like a jet taking off. I drove back to the dealer and they took me outside so I wouldn't make a scene. I was being loud. When they listened to the car they said that was normal and the car is "as is". That was two years ago... since then I have replaced a transmission, complete front end suspension - pretty much twice, plugs and coil packs, wheel bearing hub assembly, neutral safety switch, sway bar links (all of them), u-joint, 4x4 actuator, front end differential housing, countless fuses and wiring harnesses, calipers and rotors oh... and a clutch fan. The car is junk... The dealers are liars. Avoid at all cost. Read the unrecommended reviews as well!!! Update: 1/2015 Car still junk. I hate it and Taylor Chevrolet. This review was not harsh enough.

Recently purchased a Nissan Rogue from Taylor and it is fantastic. I couldn't be happier with…read moretheir sales department, especially John McGraw. They found exactly what we wanted in a small suv, down to the color and specific features. John has even been nice enough to pick up our car while we work, change the oil, and return it before the end of the day! Most importantly, my husband and I are confident we received one of the best deals possible with a new car purchase. John made sure that we came in during the best time to buy so that we could take advantage of their promotional 0% interest for 5 years. We also recently used Taylor to service our other car, an '02 Nissan Sentra. Not only did they squeeze us into their already busy schedule, but they didn't even charge us a diagnostic when they couldn't find anything wrong. In the meantime, they filled the tire pressure on the Rogue, free of charge. I'm happy that the small town of Lancaster has a friendly auto dealership and look forward to working with them again in the future.

Do not buy from this dealership. They do not care about you or your family's safety…read more - Brian Griggs

We drove twice 1.5 hours both ways to buy a used vehicle. The experience was not good. The…read morevehicle only had 1/4 of fuel. $25k and they can't fill it up? Sales rep stated 3 gallons was their policy. Well, I will not be back, but I will share my experience with everyone I see. What is odd, white auto group owns a dealership near my house I have purchased from in the past. When I called and asked about fuel in used vehicles, the story was 180 from the Lancaster location.

I purchased a used car from Hugh White- Lancaster recently Oct.2019…read more I had the car for less than 7 days and the brakes went out!!!! I bought the car for my wife for local travel (she's in chemo). All of the brake lines were rusted and the vehicle needed to have a big bottle of brake fluid to make the brake light go out. How sad that might wife could have died from this terrible corrupt used car place while fighting cancer. BEWARE AARP members HUGH WHITE has no morals. Their response was the car was sold "as is". Hugh White covered up the fact this car was dangerous by putting in brake fluid instead of the $500 for new brake lines. I have lived in Lancaster all my life and bought several cars from Taylors with no issues. Hugh White can't be trusted. Hugh White has no scruples. I will never do business with them again.

Michael Vidmar helped me buy my new car! I have never been treated better. He made it so easy that…read moreI don't know why I waited so long. He was referred to me by trusted friends so I took a chance. You can't always trust the process at a dealership but Mike made sure I understood everything and got a fabulous price! Remarkable service and he's cute too lol. I will never purchase a car from anyone else! I have already referred 2 friends and my mom. Thank you so much for restoring my faith in buying a car!

I found myself needing a new car after mine got totaled...Howie was amazing at helping me through a…read moretime a was feeling overwhelmed and upset dealing with the insurance company and everything. He was so personable and even bought me lunch from their food truck outside. The finance lady, Leia I believe was the nicest! The day after I purchased my '18 RAV I drove her to Virginia Beach for the weekend...she runs great!

Visiting great grandma from NYC and of course service lights came on…read more Not wanting to risk driving back with the lights on and a known recall. I am soooo glad I called Buckeye Honda. They were able to get us in diagnose the issue and EVEN had the part in stock!! Fixed the recall and the issue within about an hour. Lindsey and the entire crew was so kind, professional and efficient! I would not hesitate to bring our car here again! Also they have a wonderful play area and everything is super clean and spacious. Only negative is my toddler was super bummed since I had promised him a shuttle ride but turns out we didn't need it since our service appointment was a lot shorter than I anticipated! Thanks again everyone!!

We purchased a Rav 4 from Bob Boyd Lancaster location. What went well was that we are given the…read moreopportunity to take the car home and keep it over night. We were given a discount and the paperwork was handled very swiftly. We will definitely be back for our next vehichle

Conditional Add-On & No Financing Transparency…read more I reached out to this dealership about a vehicle and asked for an out-the-door (OTD) quote. The first number they sent included a $2,000 charge for a Simoniz glass coating--an add-on I never requested or agreed to. I told them directly I did not want the add-on and asked for it to be removed from the quote. Their response? "We'll remove it if you finance with us." This is a classic tied-selling tactic--making the removal of an unwanted add-on contingent on dealer-arranged financing. It's unethical and, under federal and Ohio law, potentially illegal. The FTC's rules clearly state that add-ons must be optional and cannot be used as leverage to push financing. To make matters worse, they never provided a financing worksheet or any written breakdown of loan terms--even after 10 days and multiple requests. I was buying from out of state, which made the lack of transparency even more frustrating. If you're considering buying here, ask for all pricing and financing terms in writing--and be wary of any pressure to finance just to get a fair price. I walked away. You should too if transparency and fairness matter.

I don't know who to credit with this quote but it says "People of integrity are willing to let time…read moreprove them right." I took my car in to have what I thought was a bad power steering pump. Terry, our service advisor, had the mechanic look over the system and found a blown line from the reservoir to the power steering unit. Turns out the steering pump was alright and it just needed the line replaced saving us a lot of money (a lot of money!). That is the honesty and integrity paired with professional, knowledgeable, friendly people that got my attention years ago and will keep me as a loyal customer into the future. Thank you Terry and Buckeye Toyota!! Note: The service advisor I wrote about from a few months ago is apparently no longer there. I didn't see them today nor a couple months ago when we had our other car in for service.

So I drove out here from Columbus to shop around for a used Nissan Leaf, there were 5 of them in…read morethe area at different dealerships in the Lancaster Area. I honestly didn't know why I even stopped here 1st but I did and glad I did. I mean felt like I got a somewhat of a deal? As far as pricing goes we met in the middle and I'm very happy with the car. But if you do come down here from Columbus, definitely ask for Josh Roach. My man, was super cool and made sure I was taken care of though out the car buying process.

Unbelievable customer service. Pain Free, Hassle Free and no pressure…read more We will be back for all our car needs. Ivy Norris is awesome

After signing all of the paperwork and taking our car home I was approached about an agreement that…read morethey had forgotten to have me sign. After many emails, text messages, and voice mails about signing this agreement, I then received a text from Will Spears today. It was rude and disrespectful stating I would need to bring their car back - the car is financed through KEMBA so they don't even own the car - not even sure they can even think about taking it back. There is another car on their lot that I was thinking of trading my 2022 Ford Expedition Max for but now....its not likely I will ever return. Buyers beware!