I would like to acknowledge and thank Coughlin Ford for the fast EV car chargers they allow the…read morepublic to use on their lot. Their chargers are easily accessible. I have been surprised at the number of car dealerships that have installed EV chargers but then park used, non EV vehicles in front of the chargers so they are impossible to get to. Thank you Coughlin Ford for making traveling with an EV workable!

Great prices and had what I needed. Friendly staff. Speedy service. Was able to get a fast…read moreappointment.

Quality courteous service by professional and knowledgeable staff at prices that are fair. This is…read morea reliable auto repair shop.

Took my car in it had a misfire and they tried to tell me it would be 4000 to fix because my water…read morepump was out what a joke. Took it to another shop turns out my water pump not even bad that shop fixed my miss fire and now everything is running good but Pipers auto definitely on some shady stuff

I bought a new battery from this company for my 2018 Audi Q3 in November 2025. January 2026, I have…read morejumped my car more than 12 times in the past two months, 10 of those 12 have been the last week or so. had a couple people who work on cars take a look, surmised it was either a bad cell in the battery, possibly the alternator. Called Howland, since I bought the battery = +$700 less than 3 months prior, and told me to bring it in, would NOT CHARGE ME if needed new battery, b/c under warranty. (OTHER THAN having to jump it, the car was driving the same as before when I bought it January of 2025 - no leaks, everything electrical was same, no issues. I was even told by a few "audi experts" via websites and over the phone when describing the non-starting issue it COULD POSSIBLY even be [simply] the extreme cold Ohio is experiencing this winter, though I was not buying that - in 46 years on this plant, driving for 30, and growing up in OHIO, of all of the vehicles I have had/driven/owned, NONE have NOT STARTED BC OF THE OHIO WINTER CHILL). ANYWAY, get the car towed by Jae's last Sunday night from Heath Walmart parking lot, Monday a.m., I call Howland, tell them the car is on their lot, urge them to please fit me in b/c I have two very important appointments the next day, one for my VA therapy, the other for a civil matter downtown. They got me "IN" and proceeded to spin some made-up story about the oil filter having been "punctured" and the pics they sent to me to go over the "diagnosis" the mechanic found showed this "punctured oil filter" and that oil had been spewing all through the engine compartment , mainly the passenger side, and not only was that an issue, but the lever/pully that goes in ONE DIRECTION to engage the battery IS ACTUALLY GOING FREELY IN BOTH DIRECTIONS, which leads to me having to either pay $928 plus labor to replace that "lever/pully" or, replace the entire alternator, something upwards of $1300 plus labor....People, Ohio just experienced our first Winter of 25-26 snow storm a little more than a week ago - I have over a foot of snow in my yard, where I park, ACTUALLY, WHERE MY CAR WAS STUCK....and after getting shoveled out of that spot, snow packed clear up and beyond my wheel wells, THERE WAS NO OIL SPOT, NO OIL SPILLAGE, NO BLACK ANYTHING, ANYWHERE! Back to the story...I asked how much to replace the oil filter, top it off? (it was due for an oil change, anyway, I just hadn't gotten to that part yet as I was more concerned with getting my car to actually START first...) and Micah quoted me for like $63 and change or something like that. done. cc info over the phone, proceeded to get a ride out to the shop to pick up my Audi. the second I put it in drive, i am not even out of the lot yet, I am waiting on traffic, and I am using both feet - one on the brake, the other giving it gas - so it doesn't die on me.....every stop light on 79 to Hopewell, the light at Hopewell and National drive/13, the light at ISABELLE AND NATIONAL DRIVE, THE STOP SIGN AT 2ND STREET, AND THE CAR i HAD TO SLOW DOWN BEHIND BEFORE MY STREET, THE CAR DIED. EVERY TIME. i HAD TO PUT IT IN PARK, TURN IT OFF, RESTART IT, AND GUN IT BEFORE IT DIED. Their mechanic did this. it was their mechanic that punctured the oil filter, felt bad about making a huge boo boo like that, and that's why they didn't charge me the LABOR for replacing the oil filter/topping off the oil. THEY WEREN'T DOING ME A FAVOR. THE PROBLEMS i AM NOW HAVING ARE NOT BECAUSE OF THE TIMING CHAIN; i DON'T NEED A NEW ALTERNATOR OR BELT. THEY FUDGED UP AND WHAT THE HECK AM I GONNA DO ABOUT IT?! i AM A DISABLED NAVY VET WHO HASN'T WORKED SINCE 2016! i AM ON A FIXED INCOME, WITH NOBODY TO HELP ME BESIDES ME AT MY HOUSE. i CANNOT DRIVE MY CAR. i CAN'T AFFORD TO PAY SOMEONE ELSE TO LOOK AT IT! THIS BUSINESS MESSED UP MY PERFECTLY EXCELLENT RUNNING, IN PERFECT SHAPE, NOTHING WRONG WITH IT BESIDES NEEDING A NEW BATTERY CAR AND i CAN'T EVEN SELL IT, TRADE IT, NOTHING! DON'T GO TO THESE "EXPERTS IN EUROPEAN CARS." YOU MIGHT GET THE SAME IDIOT WHO MESSED UP MY CAR!

I feel like I have finally found an honest garage to service my Mercedes. I was having problems…read morewith my car hesitating to start for months but after several past negative experiences with the Mercedes dealership and Oxford Automotive, I had no idea where to take it. The Autohaus had serviced my husband's vintage Mercedes several years ago so I called and talked to Micah. He was friendly and knowledgeable and gave me an appointment that fit my schedule. They were able to diagnose and fix my issue at a reasonable cost and in a timely manner. What I appreciated most was Micah's detailed explanation of the issue and his honesty (didn't tell me there were a dozen other things wrong with my car). I am relieved that I have found a garage that I can trust.

I just got new tires (not from here) and one of my tires had a slow leak. I stopped here to have…read morethem fix it. The valve stem was leaking and the gentleman inside was amazing and providing great customer service!

TERRIBLE! They replaced my radiator and some hoses. Had to…read moretake it back to them twice after the work was done because it kept leaking! They replaced the starter. 2 weeks later, truck wouldn't start because of the starter coil wouldn't pick up. Sent it back in, but they didn't want to listen. Same truck...they performed an alignment and when I drove it home, it pulled worse than when I dropped it off. Took it to Firestone and they specifically commented on how far off the driver side front wheel was. Not sure what's going on with this Goodyear, but I'll never go back.

I went to LCS auto service at a recommendation from a friend at Newark transportation department. I…read moreshowed them the sheet from Ford that said the Evaporator canister needed to be replaced. They replaced the purge valve. Guess what I'm still getting the same gas smell because of the canister was not replaced. And when I said to him when I went back and told him that Ford had said it was the canister. I told him Ford coded the canister and I showed him the paperwork from Ford. And he charged me 500 and something dollars for the purge valve and it's the canister cause I still have the same gas smell that I had before I took it into his shop. I went back and talked to him. He had no plausible explanation except for that's what you told us no it was not. I showed him the paperwork from Ford. That said it was the canister. Then he says to me well in our experience it's always been the purge valve. So what happened was they assumed it was the purge valve even though I showed them that it coded it out from Ford as the canister. So I'm out 500 bucks now it's another 400 to get the canister replaced. He did not offer to help me in any way shape or form on the cost of this. My name is Darren Wingate. I was his customer. Ask him. I can prove it and if he says it happened any other way, then he is a liar. I believe in the future I'm going to start recording cars into they make a mistake and then they say oh it was you and you just ate $500 not them. I could've got the car fixed for 650. Bad mistake on my part .Darren

Very trustworthy shop! Stopped here looking for tires and they hooked me up at a fair price and…read moreafter spending some time talking with them I just got the feeling these were good Ole boy's you can trust. So I ended ccoming back for them to do further work. Good people.

Warning about this company. Dropped my car off in Nov 2022. After 3-4 weeks paid over $3200. in…read morecurrent and projected charges on Dec 8th in order to complete. On Dec 22nd they called to let me know the car was ready. At time of pick up they hit me with another invoice for $1272.00 in charges that were not authorized. The original estimate for the dyno tuning was approx. $500. They charged $900. Original estimate on replacement fuel pump was $650.00 They charged $1175.00 Original estimate of Injectors was $800.00 They charged $950.00. All of these overcharges were not discussed with me before and was demanded of me at time of pick up for car to be released. Countless calls, emails and a demand letter went unanswered by this company. BBB complaint also went unanswered. A court hearing today listing them as a defendant also was not attended by this company and a judgement was awarded to me. Next is a filing of court lien on their property. Once again be VERY aware of doing business with this company.

Shop, staff, and owners are Fantastic. I just bought a brand new Subaru Forester Touring and had a…read moreUHaul towning hitch installed but with the Chair lift inserted and with the wheelchair lifted the chair hung too low with only had a 3/4" clearance on front wheels off the ground. I needed a body lift and a spring lift installed. Byers Subaru Columbus Salesman Brandon Jackson who I bought the SUV from recommended CIA Performance. I spoke with Eric Hargett (Tuning and Sales rep) and made an appointment to figure out what I needed. Eric was excellent to work with understood what the problem was. Eric provided a perfect solution. Technician Landis (sorry, name and spelling is not correct as I lost the paper where I had wrote his name down) did an outstanding job plus explained everything he was doing. A side note, when you install lifts the tuned suspension changes and effects the 4 wheel alignment so you'll need and an alignment. I was amazed watching him aline the car on the State of the art alignment system. A major bonus was when I drove the car home, no more constant tweaking the steering as the car tracked excellently! I can't say enough about how much I admire the ethics and workmanship of the shop. I also had the chance to speak with one of the owners Jeff Green, very nice. I was able to observe the tuning of a performance car and it was fantastic. This is the place to go to for excellent work bar none. Randy Rosebrock P.S. You have to turn into Vic's Body shop as CIA Performance is behind Vic's.

Excellent. Explained everything, pricing very reasonable, car runs great. Didn't try to talk me…read moreinto "extra" services. Very courteous and super nice.

Have taken them two different vehicles now and have been pleased each time. Service was quick and…read morecourteous. Will be back.

Has the shittiest service I've ever seen in my life rudest redneck hicks in the businessread more

BEWARE!! If you are in an accident in the Newark, OH area, DO NOT call Jae's Towing. They charged…read moremy daughter $575 to tow her car approximately 10 miles. Literally highway robbery. I looked it up and the national average of roughly $109 to $125 for local, short-distance tows. Prices often include a $75-$150 hook-up fee plus $2-$7 per mile, with higher rates for, night/weekend service.