This is about nic&rocco at Tea Tree Plaza.
I went there for the first time today and ordered an iced coffee then decided on some pancakes as I hadn't eaten yet.
I got my coffee ok which tasted great. I had to wait longer for the pancakes. I noticed the owner leaving the shop then later coming back into the shop with a yellow and red packet in his hand and I was already on alert as I recognized the package. 5 minutes later my 'freshly made' pancakes arrive and after the first look, then taste, it was obviously Golden pancakes from Woolworths supermarket. I went to the counter and said that my coffee was lovely but I was upset that they would serve pancakes from the supermarket. The owner just looked at me, shrugged and said 'sorry', nothing else, just 'sorry'. I think she was just saying sorry that I found them out. That's it... no real apology, no offer of an excuse or refund, nothing. My family and friends won't be eating there again as they obviously don't care about customer service or quality.
Just thought I would let you know that I have shared this on social media as this was a deception. I hate being lied to and being misled. The description was 'freshly made' pancakes. I am just sorry that they are ruining the brand name. I am very disappointed and angry even now which is 9 hours later. read more