I spent nearly $800. at this repair shop for preventative maintenance. A knocking sound in the…read morefront steering. Peter, the owner suggested front brakes and a passenger ball joint. I had the repairs done. The ball joint COMPLETELY let go right after the repair. I WILL ADD PICTURES FOR YOUR CONSIDERATION PRIOR TO CHOOSING THIS BUSINESS. I was reimbursed a total of $300. This, despite $2,700 estimate for repairs to the body directly resulting from this incident. I have to have suspension repairs before I can sell the vehicle. This is the most dangerous and disappointing experience I have ever had with any auto repair shop and had the displeasure of having to deal with an unscrupulous business, inept, neglectful repair shop.

My fiancé's 2019 Chevy Equinox had a warranty repair. We were sent to Pep Boys as the closest…read morein-network shop. As soon as my fiancé mentioned that it wasn't an out-of-pocket job, the manager insulted her, insisted that the brake and engine problems were "User error" and minor. He then called the warranty provider to have the claim denied out of spite. I called the warranty provider and was referred to Riverside Garage where the Equinox was diagnosed and fully repaired in 24hrs by an amazing mechanic who went to bat for us on the warranty. Turns out that the "minor user error" problems were the result of a vacuum pump that had literally exploded into 30 pieces, making the vehicle extremely dangerous to drive. Long story short, Riverside Garage is fast, friendly, and extremely professional, and warranty or no, its worth the drive to Haverhill, MA to have the work done right. And now they have customers for life, unlike Pep Boys. A+

I'm referring to the sales dept. They definitely get a lot of eye candy onto the net, etc. I'm…read morepretty sure their prices are a bit lower than in greater Boston, and Lowell isn't that far away...but I'd recommend an independent inspection by a qualified mechanic or "Lemon Finder" to avoid possible hidden issues, which can be devastating with high ennd vehicles (even though there's a 'lemon law' in MA).

I told them my preferences and budget, and they worked within it, giving me several attractive…read morechoices. They were generous and the purchasing process only took one day and couldn't have been smoother.

Was looking for a 4th gen 4Runner v8 limited. After visiting many dealerships(90% bad) in a 100…read moremile radius I was finally glad to come across this dealership. I called to make sure they had the car, they did, and made my way up there(little over an hr drive). The car was pulled up in front, took a look around, no one came out to bother me, which I liked, the car looked good. I went in made a copy of my license and was test driving it within 4 minutes. I made the purchase the same afternoon and had the vehicle next day. Couldn't be happier with my purchase!

Review "This was the best car buying experience I've ever…read morehad, and the best part about this entire purchasing process was Steve. I've never had anyone work so tirelessly to get me into my truck. He genuinely cared about what I wanted, and he literally explored every possible avenue to make sure the financing was perfect to get me into my truck. My own credit union from my town of Connecticut denied the loan after waiting 5 days. Steve still waited on me. I can honestly say, if it wasn't for Steve, I wouldn't be in my truck right now. If I had to to sum up his work in three words, it would be "Quality, Commitment, and Care". On top of that I was purchasing from out of state. Steve is the absolute best. 2018 Chevy Silverado Redline Edition

So I'm a little new to the Porsche community and as silly as it sounds, was kinda skeptical how my…read moreexperience would go with getting my car serviced at a Porsche dealership, especially since my Boxster is older and a little on the weathered side. Well from the phone call scheduling my appointment, to picking my car up from the dealership the next day, it was an ABSOLUTE pleasure doing business with the team over there. Super friendly and knowledgeable staff. Got my car done when I wanted it done. Got live updates and options as my car was being looked at, and they even detailed the car to an extent that I have never seen it cleaned before. Very quick and easy pick up process. Some of those things might seem simple and not notable, but in my experiences with dealerships I think it's far and few. All around very enjoyable experience. I'll definitely be back for future service and parts.

Advice to Future Porsche CPO Buyers: DO NOT TRUST THIS DEALERSHIP OR PORSCHE NORTH AMERICA. Don't…read morewaste your money Please do your homework before purchasing a Certified Pre-Owned (CPO) Porsche. My experience with a 2018 Porsche Panamera 4S has been disappointing. I drove the vehicle less than 2,000 miles after purchase and encountered major issues, including suspension concerns and battery problems. I requested the vehicle's prior service history to better understand whether these issues existed before I purchased the car, but Porsche Cars North America stated that they would not provide previous service records due to privacy policies. In my case, I was repeatedly told that certain items were considered "wear and tear," even though the vehicle was sold as a Certified Pre-Owned Porsche. As a consumer, it can be frustrating to pay a premium for a CPO vehicle and later face expensive repairs that you believe should have been identified or addressed during the certification process. My advice: Before purchasing any CPO Porsche, ask detailed questions about: The condition of the suspension system and battery. Whether any components are near the end of their expected service life. What is and is not covered under the CPO warranty. Whether there are any pending recommendations or signs of wear that may lead to costly repairs shortly after purchase. A CPO designation does not necessarily guarantee that you will avoid major repair expenses. Obtain a thorough pre-purchase inspection and make sure you fully understand the warranty limitations before signing. after two months of waiting and constantly communicating with dealership and Porsche North America that all they said to me "I wanted to provide you with an update regarding your concerns. Porsche Cars North America has connected with Porsche Stratham and spoke with Anthony W., a Sales Manager. Based on their review, the components in question have been identified as wearable items, and as such, there is no coverage available as wearable components are not warrantable. As it has been over a year since the vehicle purchase, they advised that this matter has been discussed with you on several occasions. Porsche Stratham also shared with Porsche Cars North America that they have been in contact with you directly and have previously provided this information, along with an offer to appraise your vehicle. Their leadership team--including the General Manager and CEO--are aligned in this determination. As noted, Porsche Stratham remains available to appraise your vehicle should you wish to explore a potential buyback option. Additionally, Porsche Cars North America supports the Porsche Center's assessment and recommends proceeding with repairs through Porsche Gold Coast. We also reached out to Porsche Gold Coast on your behalf and spoke with Deja in their service department. They confirmed that the rear shock absorber is leaking and cracked, requiring replacement. A quote has been provided in the amount of $3,033.77 for this repair and Porsche Manhattan Quote me 12,927.03 for all the issues that the car has. I understand this may not be the outcome you were hoping for, and I appreciate your patience throughout this process. If you would like assistance moving forward--whether with the repair or exploring the appraisal option--please feel free to reach out. I am here to support you.

Staff Robert and Christine presented an honest review of the car we purchased. We felt them to be…read morehonorable and reliable on which to base our decision: no heavy sales push. Professional transaction, Highly recommend this business.

Bought a car from there a year ago 2014 jeep oil life the day I picked it up was at 30% also the…read more gas tank empty. Brakes needed to be replaced. and also tires. Sold me this bullshit warranty that want to put Chinese parts in an American car. Since I bought the car its been to the shop 3 times. Terrible people I won't recommend getting a car from here again.

This auto repair shop is second to none! I own 3 vehicles…read moreand they go to Merrows on Lincoln st in manchvegas. Call Ron he's very good to his customers. For an example a customer called while I was picking up my vehicle.They had no way if getting back home.Ron told the customer he would personally give him a ride home after he worked all day long...That's service #1

I absolutely love them here at Merrow, especially Ron and Jim. Have purchased multiple vehicles…read morefrom them between myself, friends and family. They have always gone out of. There way to help me anyway possible. Thank you for everything.

I bought a 2006 Jeep Grand Cherokee from Danny about 2 years ago, I get the car and it starts the…read morerain the next day the entire passenger side floor was soaked with and inch of water, turns out the was a leak on the inside panel of the jeep and water was coming in, not to mention that when I test drove the car there were floor mats in it and when I bought it, there were paper mats, i took the paper mats out and there was a massive hole all the way down to the metal of the bottom of the car, and than an exhaust leak Danny him self was good to deal with, the car was great when I got it,

A used car dealership that you can trust! Hands down, the best experience I've ever had purchasing…read morea vehicle. Danny went above and beyond to help me and my husband find the perfect vehicle for our family. Excellent customer service, no pressure or pushy salespeople following you around. Excellent quality. Excellent prices. It's very obvious to us that Danny takes very good care of the vehicles he sells. We have had our Jeep for 3 years now and haven't had a single issue with it. We were so satisfied with our previous experience with Danny that we are working with him again to purchase a second vehicle!