Walked in on a Friday afternoon. The place was packed!…read more Brendan was my salesman and he helped me get what I asked for. They gave me a fair price for my trade in and I walked out with the payment and auto I was looking for. My experience was painless and easy. Brenden was totally attentive even though he was super busy. Even with poor credit, finance got me the best rate and Brendan was able to put me in the car that best suited me. He didn't try to divert me to something else or waste my time up selling. I must say, I do not like buying cars, especially being female. Thank you Brendan and thanks to Jaffarian Toyota for getting me what I wanted!

This company should have negative rating. Enjoyed the Volvo sales process. Hunter is a good guy and…read morevery laid back. In the financing dept, we were sold a warranty Fidelity warranty services ( look it up has a solid 1 rating). They sell it as though it's related to Volvo. It's not. On another note, when a family member gave the service dept less than a 10 for service, the service member whose last name is Jaffarian (so likely related to owner) called my family member on his cell to tell him agressively that unless he rated them 10 not to come back to Jaffarian for service. Would never set foot in there again. We have purchased many Volvo's over the years. Now using another dealership and have had positive results.

An hour after I scheduled my service, a light came on in my car. They got me in right away when I…read morecalled and got the work done quickly and efficiently. Freddy. Freddy in the service department is the kindest soul. When I dropped off my car and picked it up, I was nervous, stressed and just wanted my car to be ok. Freddy was reassuring, kind, patient and responsive. I am very grateful for him and all he did for me this week. He took a situation that could have been stressful, and made it simple. And he does this all with a smile on his face. Thank you, Freddy!

This is not a good place to buy parts if you are a regular consumer. If you're not a mechanic or a…read moreshop, they raise the prices by about 20% over the normal retail cost. For example, I went in to buy a battery sensor that I know costs around $105 everywhere else, and even Mopar's own websites offer discounts that make it cheaper. But this dealer assumed that because I'm the vehicle owner, I wouldn't know the real price, so they marked it up by about 20%. If they do this with something as simple as a battery sensor, I can't imagine what they do with bigger repairs or vehicle sales. I do not recommend this place at all.

Although used car dealerships usually only give a 30 day warranty, four months later when I needed…read morea repair they covered it. Thank you, Cam

Cam is the man! wasn't salesmanly at all and I'm in commission sales. been in business 30 years…read moreand was busy. Got me the keys for the car I wanted and told me what I wanted to know. and then I spotted her... the black cherry. mustang gt convertible under $11k 2014. Took it for a drive with the top down to the local Amazon down the street zoomed around it and it handled beautifully to keep going with the top up and then I noticed there was some rattling around. We stopped at Starbucks and noticed there was something in the trunk so then went back into the dealership noticed there were still some thing rattling around and I almost missed the turn and slammed on the brakes and noticed they didn't work as well as they should've. told. Cam and he went online and bought them for the car. I obviously purchased it. Meanwhile my roommate was looking for a car and settled on Gary Jackson in chatlton. well they were awful and so I took him back to my guy and he bought one under 50k miles for same price. they do give referrals.

Steve was able to change my scheduled appointment and take my car right in. The staff is always…read moreextremely courteous & professional.

Picked up our new Mercedes today. MB AMG CLE53. The whole process was wonderful. We test drove 2…read morevehicles before we settled on the one we picked. They located our car in Maine and got it shipped down. The car was promised and delivered on time. Many thanks to our salesman Marc Womboldt who took us thru the vehicle on delivery and the finance Manager Vito Duarte who explained all costs and financing options.

Great Buy! Great people to work with and has helped even after the purchase. Thank you! from…read moreAgeless Angels.

Great experience, got a used Dodge Ram, whole process was quick & easy, not much paperwork. Bob…read morewas great to deal with, highly recommend to anyone looking for a used car or truck.

Just picked up my 26' GMC Canyon from Bill DeLuca GMC in Haverhill Ma. This had to be the easiest…read morevehicle purchase I have ever had. 95% of this deal was handled via text messages and a couple of phone calls. My sales professional Donnie Ethier was the easiest person to work with, he listened to what I was looking for and got to work finding the exact vehicle for me .He had the truck transferred to the dealership in Just a couple of days. Once vehicle was on site final numbers were agreed upon again without me having to actually go to the dealership and sit for hours i don't believe i ever waited more than five minutes for a response to a text or a return phone call. There was no "let me check with my sales manager" garbage or any attempt to sell me extended warrant paint protection etc. when we agreed on a pickup date and time, I went to the dealership. The truck was ready, signed the paperwork, and got a very detailed explanation and demonstration of the vehicle operation. I was on the rode home in less then 90 minutes. This was an excellent buying experienc. Other dealers could really learn a thing or two from Bill DeLuca GMC and Donnie. Thank you

This is the epitome of Professionalism and Excellent Customer service. I have to mention the…read moreReceptionist and David in the Service Department. The Receptionist assures me that whatever I needed to get done, is just as important as any other job and David confirms it by the way he spoke to me and get the job done. I was very impressed and EXTREMELY SATISFIED. Great job Guys!!

My daughter and I went to Autofair Subaru to find her a new car after an accident. Not only did she…read morefind the perfect car, I found one too!! Tim Dang is the man. The whole experience was great which hasn't always been the case. I highly recommend Tim and Autofair Subaru!

I recently visited Autofair Subaru in Haverhill to look at a certified pre-owned vehicle that was…read morelisted online for $29,590. After test driving the car and feeling confident in the purchase, I proceeded to fill out and sign the necessary paperwork with the finance department, believing everything was in order. However, I was later asked to sign a new set of documents with the finance manager, many of which appeared to be the same as those I had already signed. I mentioned this to the finance manager and also pointed out that the vehicle price listed on the new paperwork was higher than the amount on the original purchase agreement. When I questioned the discrepancy, he dismissed it as being related to my trade-in, since I am currently upside down on my existing vehicle. Trusting the process, I went ahead and signed the revised documents. Before submitting the paperwork to my credit union, I asked my boyfriend to review everything. We discovered that the price of the vehicle had been increased from the original $29,590 to $31,950--a $2,360 markup. To make matters worse, the online listing had been changed after the fact to $31,990, making it appear as though I was receiving a small discount. ( I have screen shots of the original price alongside the VIN number all timestamped from when I went to the dealership and the change of price after I signed the documents.) When we called to inquire about the changes, we were given conflicting explanations. Eventually, after speaking with the general manager, we were told that $4,000 had been added to the vehicle price to make the financing offer "look better to the bank." This explanation was deeply concerning, especially given that this information was never disclosed during any part of the process. I ultimately chose not to proceed with the purchase. As a customer, I felt misled and taken advantage of--particularly as a woman navigating a challenging financial situation. This experience has left me extremely disappointed and disheartened.