Didnt end up buying a vehicle this time. But I bought my current truck from here. And will…read morecertainly be back to get my next one. Drew and Adam were Awesome!!! Also met a young lady that made me hot cocoa! Sorry, can't remember her name, but she was awesome too. Great Customer Service. Been buying trucks from Autofair Ford since 2010 and will continue to do so! They run a tight ship!!!

I had a great experience working with Christina while buying my car. She was extremely…read moreprofessional, knowledgeable, and patient throughout the entire process. Christina took the time to answer all of my questions and made sure I felt comfortable with every step. She wasn't pushy at all and genuinely wanted to help me find the right vehicle for my needs. Her positive attitude and excellent customer service made the whole experience smooth and stress-free. I would highly recommend Christina to anyone looking to buy a car!

Walked in on a Friday afternoon. The place was packed!…read more Brendan was my salesman and he helped me get what I asked for. They gave me a fair price for my trade in and I walked out with the payment and auto I was looking for. My experience was painless and easy. Brenden was totally attentive even though he was super busy. Even with poor credit, finance got me the best rate and Brendan was able to put me in the car that best suited me. He didn't try to divert me to something else or waste my time up selling. I must say, I do not like buying cars, especially being female. Thank you Brendan and thanks to Jaffarian Toyota for getting me what I wanted!

This company should have negative rating. Enjoyed the Volvo sales process. Hunter is a good guy and…read morevery laid back. In the financing dept, we were sold a warranty Fidelity warranty services ( look it up has a solid 1 rating). They sell it as though it's related to Volvo. It's not. On another note, when a family member gave the service dept less than a 10 for service, the service member whose last name is Jaffarian (so likely related to owner) called my family member on his cell to tell him agressively that unless he rated them 10 not to come back to Jaffarian for service. Would never set foot in there again. We have purchased many Volvo's over the years. Now using another dealership and have had positive results.

An hour after I scheduled my service, a light came on in my car. They got me in right away when I…read morecalled and got the work done quickly and efficiently. Freddy. Freddy in the service department is the kindest soul. When I dropped off my car and picked it up, I was nervous, stressed and just wanted my car to be ok. Freddy was reassuring, kind, patient and responsive. I am very grateful for him and all he did for me this week. He took a situation that could have been stressful, and made it simple. And he does this all with a smile on his face. Thank you, Freddy!

This is not a good place to buy parts if you are a regular consumer. If you're not a mechanic or a…read moreshop, they raise the prices by about 20% over the normal retail cost. For example, I went in to buy a battery sensor that I know costs around $105 everywhere else, and even Mopar's own websites offer discounts that make it cheaper. But this dealer assumed that because I'm the vehicle owner, I wouldn't know the real price, so they marked it up by about 20%. If they do this with something as simple as a battery sensor, I can't imagine what they do with bigger repairs or vehicle sales. I do not recommend this place at all.

Although used car dealerships usually only give a 30 day warranty, four months later when I needed…read morea repair they covered it. Thank you, Cam

Cam is the man! wasn't salesmanly at all and I'm in commission sales. been in business 30 years…read moreand was busy. Got me the keys for the car I wanted and told me what I wanted to know. and then I spotted her... the black cherry. mustang gt convertible under $11k 2014. Took it for a drive with the top down to the local Amazon down the street zoomed around it and it handled beautifully to keep going with the top up and then I noticed there was some rattling around. We stopped at Starbucks and noticed there was something in the trunk so then went back into the dealership noticed there were still some thing rattling around and I almost missed the turn and slammed on the brakes and noticed they didn't work as well as they should've. told. Cam and he went online and bought them for the car. I obviously purchased it. Meanwhile my roommate was looking for a car and settled on Gary Jackson in chatlton. well they were awful and so I took him back to my guy and he bought one under 50k miles for same price. they do give referrals.

Picked up our new Mercedes today. MB AMG CLE53. The whole process was wonderful. We test drove 2…read morevehicles before we settled on the one we picked. They located our car in Maine and got it shipped down. The car was promised and delivered on time. Many thanks to our salesman Marc Womboldt who took us thru the vehicle on delivery and the finance Manager Vito Duarte who explained all costs and financing options.

I bought a car from smith motors back in April and it was the smoothest process. I went to so many…read moredealerships to try and find the right car and everywhere gave me a hard time being a young women trying to buy a car. But at smith motors it was a complete 360, they were all so kind, negotiation went well, and they worked with me every step of the way. Hands down the best dealership I have ever worked with. Very respectful, kind, and very educated. Chris made this process a breeze!

Great Buy! Great people to work with and has helped even after the purchase. Thank you! from…read moreAgeless Angels.

Great experience, got a used Dodge Ram, whole process was quick & easy, not much paperwork. Bob…read morewas great to deal with, highly recommend to anyone looking for a used car or truck.

This is the epitome of Professionalism and Excellent Customer service. I have to mention the…read moreReceptionist and David in the Service Department. The Receptionist assures me that whatever I needed to get done, is just as important as any other job and David confirms it by the way he spoke to me and get the job done. I was very impressed and EXTREMELY SATISFIED. Great job Guys!!

I have had such a great experience from buying my new vehicles to finance to service! I am on my…read more4th new car and Aman new car sales manager and Donnie have been amazing of keeping me informed on when my car was coming and also going over the vehicle and of course making sure I can bring it home pretty quickly! we were so impressed the first time in 2020 we have continued to buy all our cars here! Financing process super quick and easy! I recently bought a new 2024 GMC Yukon Denali and was having some issues with camera system, and this was my first experience with service department. Christina who helped me was so amazing she called me and kept me informed on the entire troubleshooting process! GMC tech followed through to help them move along as quickly as they could and I can not say enough good words about them and my experience! I wanted to reach out to Billy and tell him so I'm hoping he reads this as he really has amazing staff working for him! Thank you

I recently visited Autofair Subaru in Haverhill to look at a certified pre-owned vehicle that was…read morelisted online for $29,590. After test driving the car and feeling confident in the purchase, I proceeded to fill out and sign the necessary paperwork with the finance department, believing everything was in order. However, I was later asked to sign a new set of documents with the finance manager, many of which appeared to be the same as those I had already signed. I mentioned this to the finance manager and also pointed out that the vehicle price listed on the new paperwork was higher than the amount on the original purchase agreement. When I questioned the discrepancy, he dismissed it as being related to my trade-in, since I am currently upside down on my existing vehicle. Trusting the process, I went ahead and signed the revised documents. Before submitting the paperwork to my credit union, I asked my boyfriend to review everything. We discovered that the price of the vehicle had been increased from the original $29,590 to $31,950--a $2,360 markup. To make matters worse, the online listing had been changed after the fact to $31,990, making it appear as though I was receiving a small discount. ( I have screen shots of the original price alongside the VIN number all timestamped from when I went to the dealership and the change of price after I signed the documents.) When we called to inquire about the changes, we were given conflicting explanations. Eventually, after speaking with the general manager, we were told that $4,000 had been added to the vehicle price to make the financing offer "look better to the bank." This explanation was deeply concerning, especially given that this information was never disclosed during any part of the process. I ultimately chose not to proceed with the purchase. As a customer, I felt misled and taken advantage of--particularly as a woman navigating a challenging financial situation. This experience has left me extremely disappointed and disheartened.

What a horrible experience buying a used ford. First doug said what a great deal he gave me on a…read moretrade in for a bit under 6k and posted said vehicle for a nit under 12 k 100 percent mark up!! Great deal right!! Then i had issues and sales refused to fix it due to they barely made money on sale. Which i find hard to believe after seeing the 100 percent mark up on my car. Sell and and see you later should be there slogan. Never in 60 plus years buting cars have i been dupped so bad and no one there cares. Expensive Lesson learned. Look else where for legit sales.

Was very pleased with the deal that they got me to finance a car. I am 19 with no credit, but with…read moremy Grandfather consigning they got me a low monthly rate. I was going to be picking up the car in a couple of days of meeting with them but found that insurance was completely screwing me for a policy in my name. I called them the day after meeting with them and told them I was sorry but I wasn't going to be able to afford to finance the car. It was during my break at work that a called, I was working a double that day. When I left work, the salesman I had dealt with, Kenny, had called me four times, all with the same reason of just urging me to call him back. I intended to call him the following morning as the office was closed at this time, but he beat me to it leaving another message saying to give him the respect of a call back. I called just to have him tell me he got the rate down by fifty dollars a month, when I said i still couldn't afford it, he said "if I can find a car for 1500$ that I get to pass inspection, will that work?" To "get" to pass inspection?! He then went on to ask me how often I work. I informed him I work a full schedule including four doubles in a row and only one day off on Sunday. To which he replied "do you really need the Sunday off?" and then put me on hold for me to listen to him take another call. This guy is a jerk. Talk about respect. I was pleased in the beginning but now I know where not to go seeing as they care about nothing more than selling you anything you'll take.

The owner of HMC sold a very dear friend of mine a car a few years ago. The owner of HMC bought the…read morecar from the original owner who lives out of state. The car had several issues that the owner of HMC failed to disclose to my friend. The owner of HMC bought the car from the original owner for just a few grand, he then sold the car to my dear friend for nearly 3 x's the amount he paid for it :( My friend took legal measures, and my friend won. Avoid this dealership at all costs.