Although the staff was really polite and accommodating, we couldn't help but feel like we got…read more'taken' on the price. The price on our new Honda Pilot online was a discounted $50k. We got to the dealership and the sticker price was $54k, but when we received the 'offer' from the Finance Manager, it was $58k!!! The salesman said it was because of 'the market fluctuations'. Additionally, the vehicle we went there to test-drive was mysteriously not there when we arrived. (we had made an appointment that was confirmed over the phone in the days prior) We bought the vehicle that was there, even though it wasn't the color we originally wanted, but we probably won't go back there again.

I have brought my car in a number of times now to this dealership. I have always encountered…read moreexcellent and friendly service and staff. Communication with process is excellent. They kept me informed of what was going on, what was needed, price and timeline. Highly recommend

I had a great experience working with Christina while buying my car. She was extremely…read moreprofessional, knowledgeable, and patient throughout the entire process. Christina took the time to answer all of my questions and made sure I felt comfortable with every step. She wasn't pushy at all and genuinely wanted to help me find the right vehicle for my needs. Her positive attitude and excellent customer service made the whole experience smooth and stress-free. I would highly recommend Christina to anyone looking to buy a car!

A deeply disappointing experience -- would not recommend!…read more I moved from Washington to Massachusetts in the summer of 2025, and a few months later I finally decided it was time to look for a new car -- or at least a reliable used one. After months of searching and comparing options, I turned to CarFax to find something trustworthy. That's when I came across the Hyundai Kona that I genuinely fell in love with the moment I saw it on December 31, 2025. It felt like the perfect match after a long, exhausting search. I went to the dealership, asked all the right questions, and did everything a careful buyer is supposed to do. On January 6, 2026, after putting $2,000 down, I drove the car home believing I had finally made a solid, responsible purchase. I truly thought I was starting a new chapter with a dependable vehicle. Unfortunately, what followed tells a very different story. I'm already paying about $700 out of pocket for solenoid replacements and an oil change because the shop found white sludge in the engine. This is on a car I just bought from this dealership. Their "complimentary" oil change means nothing when the vehicle clearly wasn't properly inspected in the first place. I didn't buy this car blindly. I test‑drove it, asked questions, even had my fiancé on FaceTime asking the salesperson things directly. The moment I reached out about the check‑engine codes the car developed, the communication stopped. No reply, no concern, no accountability. This experience has convinced me to avoid dealerships entirely from now on. If you're considering buying a "certified" used car from them, bring your own mechanic, because their 130‑point inspection feels like nothing more than a sales pitch. Even the manager who finalized my paperwork gave me the same scripted lines about pricing and future repairs. None of it matched the reality of what I'm dealing with now. I expected payments under $300; instead, I'm paying almost $400 for a car that needed engine work almost immediately. The warranty has been useless, and the dealership has shown no interest in making things right. If they truly cared about customers, they would stand behind what they sell and offer at least a year of coverage for issues that show up right after purchase. I do not recommend this business. This was my first dealership purchase in years, and it will absolutely be my last. Save yourself the stress, the money, and the disappointment.

Newton the owner was very upfront with everything, pleasant to deal with and price in the car was…read morebelow the carfax, i got a very clean car 2012 honda pilot very please with my purchase, i will recommend this small business, my car came with one key and he made me a second one, nice gesture.

We had an amazing experience buying my daughter a car here! Newton is wonderful! . We told him…read moreexactly what we were looking for and in what price range. He gave us just that! Newton was very helpful and knowledgeable on the entire process from start to finish. We are glad weI bought her car from here and had such a wonderful experience! We recommend purchasing a car from here!

I have been a LOYAL customer of Comm VW SERVICE for a couple decades+ because I have generally had…read morean overall positive (although somewhat expensive!) experience. Today I had my annual vehicle inspection performed. I felt like I was shook down. I was told "all was ok with my vehicle"* besides the need to replace the front wipers; otherwise, my vehicle would FAIL inspection due to a TINY oh so small streak on the windshield when the wipers & spray were operated. Absurd is a good word to describe the situation. The wipers were FINE--I'm a freak about having a clean windshield and I do periodically replace the wipers AS NEEDED. Moral of the story: Check your wipers and clean them if necessary before having your vehicle inspected at Comm VW. I travel by Colonial VW in Medford during my commute and I'm thinking they may receive a visit from me for my soon approaching 130K service. (So much for MY loyalty!!). *I was told "all was ok" with my vehicle BEFORE it was driven away to be inspected--WTF? It appears an onsite "replacement parts" inspection was done first and that's when my wipers failed, but why was I told "all was ok" BEFORE my vehicle was inspected? P.S. I arrived at 8:25 A.M. and was told 20 or so minutes. I left around 9:40 A.M.

Get yourself a great deal on a new or used vehicle!…read more The staff is very friendly, prices are fair - and they have many different makes - Honda, Chevy, etc The showroom is very clean and the service is top notch!

Hey, Don't buy here. Everyone is fine until the sale is…read morecomplete, then you don't exist. They promise warranties that they never plan to honor. They don't answer our calls. They won't return emails. They won't answer certified letters. It's like "thanks for the money, now go away" This is the poorest treatment I have ever received. Beware! Mike. Less than one star!

ok, finally got the help I needed to fix title problem…read more considering it took weeks, multiple calls to dealer and finally a threat to file a complaint with the registry, I CANNOT recommend this place to buy a car !!

Unfortunately these guys are very very unresponsive…read more After traveling there to test drive a car and wishing to purchase the vehicle that same day for their asking price after they fixed some minor issues (review of a complete car check report, and issues I found that needed to be corrected) they never returned my phone calls and multiple emails asking when the purchase could be finalized. Wasted a week and a half waiting for responses that never came. Responses that did come only strung me along, but they never followed through with anything. Something seemed very fishy. I called and asked them to let me know if they wanted to sell me the car. Never replied to my email or requests. God forbid you have an issue with one of their cars you purchase that needs to be handled. Don't expect a timely response, or one at all for that matter.

Fantastic service for my Mercedes and GMC Terrain . Skilled mechanics and honest service for a good…read moreprice

Great experience..I would highly recommend going to Turnpike Auto...Jin was very honest and…read morehelpful...I love my new/used car...happily satisfied customer