These people came to my home to inspect our pool for a potential buyer. They stated the gfci was…read morenot wired properly so pool equipment would not run if it was tripped. Wrong!!!! When gfci was tripped ( by a reputable pool company) the pool pumps still operated as they should. Furthermore more they turned off features to our pool and didn't return settings to the ones we had them set to. Needless to say I'm a little upset by their incompetence, lack of knowledge and sloppy work! I had to pay somebody to come out and fix something that wasn't broken just to be told it wouldn't operate properly with the remedy for the issue these imbeciles prescribed.

Would never use these guys at all. We used them remodel our backyard and Pool come to find out that…read moreI don't even have a license and totally screwed up everything they touched. Lied to us about the license among other things. Jeff shouldn't even be in business. Had to call the ROC, but all they did was slap them on the wrist.

Perfection!! Quick to respond to request for service. Called on Monday. Came out Tuesday for…read moreestimate,job completed by Thursday!! I needed tile cleaning which require pool draining. Kenny and Matt did an excellent job. Professional yet personable. Would hire this company again in heartbeat if I needed any work done. Thank you also to Chad and Jason for for quick responses for service.

Apparently ensuring appropriate water level for a pool is too much to ask. This company will…read moreperform a weekly substandard service, and will refuse to take ownership on the simplest of tasks. We have had a dirt pile in the corner of our pool for over 3 weeks now that has not been cleaned (I have photos with time/date stamps). Our pool level has been way too high for 6 weeks causing the pool to leak through the top and causing damage to our travertine and surrounding trees and plants. Checking the pool level and auto leveler is NOT a part of their service we have come to find out. Which in the opinions of 3 other companies, is routine maintenance. This is a shame as we loved working with Kenny when we first moved here a few years back. Once Kenny left, our services from this company have been on a down hill spiral. The pool equipment has had a leak for quite some time now which could have been easily identified by any pool technician that performs routine maintenance. This company is not recommended.

Bought a new house in Gilbert with a pool that needed drained, de-calcified, refilled and…read moremaintained. Called multiple companies who sent people but didn't follow through. Called Juan Friday, he came out Monday, sent someone to turn off the system and clean filters Tuesday, sent someone to drain Wednesday, sent someone to de-calcify and pressure wash Thursday, filled overnight, and came back himself this morning to put in startup chemicals and get us back in the pool by the weekend. He set a schedule and kept to it, which I really appreciate. His prices are competitive and he's very responsive. 5 stars.

I hired Juan to clean our tile, drain the pool and power wash the pebble tee to remove the calcium…read moreresidue after cleaning it off. The calcium levels in the pool were very high and it was time to get calcium buildup off. I called and he came by with his employee to give a quote quickly. They were friendly and professional on this day. On the day of the cleaning they arrived 1 hour late and the 2 workers began to clean the tiles. They took about 45-60min to blast my 40x20 pool- it was very fast. (previous time it took them 2 hours) They wet the tile down when they finished and sprayed down the sides with power washer. They were in/out of my property gate in about 90 minutes. I noticed when they power washed that the tiles were not sprayed just the pebbletec. They put the hose in the pool and left. The next day I noticed there was still a white haze on the tiles (which can't be seen when wet). I called Juan and asked him to fix this and he said they would. It was over the weekend so they came back Monday to make it right- which I greatly appreciated. Juan supervised the work this time and the tiles looked better after the second round but there was so much of the dust/debris in bottom of my pool now and I had paid $300 for them to drain it and have clean water and filters and now both the pool and the filter/pump was filled with junk. They had me run the vacuum and then they came back a few days later to clean out my filter pump, which left a huge mess all behind it when the debris drained from my pump. Ever since this happened, we have been having a lot of problems with the pump sucking in more air and shutting off unexpectedly. The skimmer baskets will suck the water down below water level and make loud noises- this never happened prior to them draining my pool. They fixed the air being sucked in when they came back the second time by trying to bleed air out of the lines but it just happens again after running the pump for several hours. Juan told me the pump had a bad seal but it was just replaced in November and we never had issues with it until they serviced the pool. I think what bothered me most was that we went to use the hot tub about 10 days after they serviced the pool and the hot tub light wouldn't work. So I called Juan to see if he could come back to troubleshoot the light not working and he got very angry on the phone with me telling me he "didn't like my attitude" and he was extremely defensive and started yelling at me. He refused to come back out and take a look at the problem, saying it was working when he left so the light must have just burnt out. We had paid them to change one of the main pool lights when the pool was drained and when the pool was re-started the hot tub light was constantly flashing through the light cycles and wouldn't settle on a single color. After I synced the pool lights, the hot tub light then would not work /come on at all. I called Juan to ask him to come and see what the light problem was- I figured maybe the wiring is loose or perhaps I am not syncing it properly? But early in the phone call, Juan got very defensive and verbally berated me and then raised his voice and started yelling at me. At some point he said we "should part ways" and that "he didn't want to do business with me" and then promptly hung up on me. THE WORST SERVICE and treatment I've ever received. The irritating part is that he wouldn't even let me explain the problem but was very defensive about everything. I can NOT recommend this company. Look elsewhere. I don't know if it's because I am a woman or if he just got angry that I was wanting another thing on the job made right, but either way- I won't be able to hire them ever again after being treated so rudely and with such disrespect. These problems only came after they did the work.......

Happy customer here. After some research and identifying my…read moreissue. I reached out to a few companies for a quote to replace the shaft seal on my pool pump. James replied in a timely manner and gave me a price that seemed fair for the work and was still very competitive compared to others that wanted to rob me for a 30-45 min job and some minor parts. Jason the technician gave me a heads up he was coming and did a great job with the replacement seals. Nice to see there are honest people out there doing great work at a reasonable price.

Really quick replies and really affordable prices. Joe is fast and friendly and knowledgeable.read more

Our pool deck was of such shoddy quality. Honestly lost what trust I had in the pool industry until…read moreCody showed up from Platinum Pool Care. Everything he said would happen did and the deck is now beyond what we had hoped for. They have done such a great job they are going to be retrofitting our front and back yards. Highly recommend! Rick K.

Pool techs don't know how to drive. They speed up and cut people off. If you can trust them on the…read moreroad why would you trust them in your home? Use any of the other pool cleaning businesses that value safety and aren't running late so they need to cut people off going 60 miles an hour at 7am.

Over the years, I have hired several pool service companies and found that they are all very…read moresimilar. They stop by for a minute, throw in some chlorine and, when it starts to get hot, they "shock" the pool when it begins to turn green... They say the AZ heat is just brutal, and that shocking a pool is normal.  Fortunately, when I decided to purchase a new pool motor, I hired Big Family Pools. Dean gave me some options and was VERY helpful in the process. His honest, straight forward answers were greatly appreciated. I also learned that the pool cleaner that I was using was not the optimal cleaner for the type of pool we have. Less than a year before I hired Big Family Pools to service my pool each week, we had completed a complete remodel of the pool. When the water was added back into our pool, our former pool service company performed a "start up" chemical process so that the water would be balanced properly. They began servicing with chlorine and shock, as needed.  When Dean installed my new pool motor and pool cleaner, he tested my water for me and showed me the exact chemical composition of the water. We were both surprised at how out of balance the water was after such a short time since the "new" water was added. Having the opportunity to actually see the chemical composition and to learn more about properly caring for the water, I decided to hire Dean to service our pool. This was a few months ago and I am VERY happy with my decision.  Getting detailed reports emailed to us after each pool service to let us know what was done each week is SO much different than what we have ever experienced with other pool companies. Our pool water has never looked better and our pump and cleaner have made my life so much easier.  As a real estate agent, we have started referring Dean to our clients and have used him for pool inspections and pool repairs. I can not speak more highly of Dean's work ethic and knowledge of the pool business.  I am thankful to have a partner that we know we can count on. Thank you Big Family Pools.

Love Big Family Pools for our Short Term Rental. They worked well with our pool reno and we find…read moretheir work up to our guests standards.

Greg gave me some fantastic advice for my pool and saved me thousands of dollars. He is honest,…read moreprofessional, and friendly. Highly recommended.

Best pool service in Tempe by far! Greg is attentive, honest and knowledgeable. Him and his team of…read moretechnicians are very communicative and provide the best service. If you are looking for stress free service, and honest advice on your pool needs I would definitely give him a call!!

After the passing of my husband this company took on the task I found myself in the maintaining my…read morepool. This gave me a peace of mind during a very difficult transition in my life. Giving me one last thing to worry about. My pool looks greats!

Excellent experience with Westmoreland Pool Service! He was extremely responsive, communicated…read moreclearly, and provided outstanding service. Everything was handled promptly and professionally, and it's obvious he genuinely cares about his customers. I highly recommend Westmoreland to anyone looking for reliable pool service.