Updated review: have been a loyal customer since 2018…read more Service remains excellent and my pool has been humming along since I hired Dustin and crew to overhaul and update multiple components (pump, filter, valves, etc.)

We've used Baker Pool Service for 5 years now and Dustin is the best! He takes his company…read morebusiness reputation and excellent customer service very seriously and his integrity and honesty is much appreciated. Their service is thorough and he employs responsible, knowledgeable, and friendly workers. He always responds in a timely manner and I've referred him to several people. I've heard many stories from other people and it seems there's an abundance of other unreliable companies out there with some unscrupulous business practices. You definitely won't have that problem with Baker!! Always A+

As new Arizona residents and first-time pool owners, we had a lot to learn, and we couldn't have…read moreasked for a better pool company. From day one, they were incredibly patient, took the time to answer all of our questions, and explained everything in a way that was easy to understand. We never felt rushed or like any question was too small. Their professionalism, reliability, and excellent customer service have made owning a pool so much less intimidating. It's clear they genuinely care about their customers and want to help them succeed. We highly recommend them to anyone looking for a trustworthy and knowledgeable pool company!

Josh He did an…read moreexcellent job on my sand exchange. I know who to call if any issues arise. Thanks again, nice weekend!

I would not recommend this company. I did and what a terrible mistake it was. From start to finish…read morewas a nightmare. They hadn't finished my pool so I held back final payment and they threatened me with a lean on my property then begged me and said they couldn't feed their family then threatened interest. Stay away from this one. Bad News

Contact and communication! My neighbor has a wonderful pool and had a great experience with this…read morevendor. I would have been more than happy to go with them, but the area where I wanted to put a pool is too small, but I would highly recommend them as they were helpful and responsive! Thank you!!!!

Noticed my pump was leaking yesterday and Jay came out this morning to replace and repair my…read moresystem. He did an amazing quick job, 10/10 would recommend!

This company will try to make as much money as they can. Yes some jobs are needed. But you don't…read morecome clean a pool that's not that dirty and just because there are storms and clean a little bit and don't finish what they started and tell you that they will send you a quote to get somebody else to come and finish cleaning it. . And to top that off, they just decide to change your service date and not let you know. That's how important the customers is to them..

They provide a good service, My pool is about 15,000 gallons they just recently increased their…read moremonthly service from $125 a month to $150 a month and their chemicals have doubled on average. I'm gonna say $215 a month for a service fee, including chemicals if they're providing your service. Do your research theirs other vendors out there that are $50-$60 a month less expensive and that's including chemicals.

Amazing company from the owner down to telephone people this company is by far a 5 star plus. I…read morewanted my chlorinator that didn't work taken out as well as tile cleaned and caulked. They communicated with me every step of the way. Prices are extremely reasonable and everyone was polite , kind, and answered every question I had!

Great company. Ethan provides great service. highly recommend!!!!!! had an issue with the cleaning…read moresystem and they quickly addressed the problem same day.

This is an awful pool company, I would not recommend. They did an awful job and became very hostile…read morewhen I confronted them about it. They misdiagnosed an algae issue by claiming it was discoloration and cost us a ton of $$$.

I have found Denton to offer the least amount of customer service that he can get away with,…read morealthough the prices he charges would indicate a "full service" kind of company. For example, I purchased an item of pool equipment from Twelve Pools at full price (although I could have purchased it elsewhere for less and done the work myself. When the unit started showing an error message, Denton couldn't be bother to come and take a look at the problem. Instead, I was advised contact the manufacturer myself and make a warranty claim. Why did I pay full price for no service? And, assuming the manufacturer honors the warranty, I still stuck doing all of the work myself. That means I would have better off doing it myself in the first place and saving $$$.

I can't describe the relief Denton at TWELVE POOL SERVICE has brought me. In August my Husband had…read morean eight cm PNET (Pancreatic) Cancer Tumor removed via Whipple Surgery. He is 71/11 years older than I and we were very active. Corvette club, Motorcycle trips, competition shooting. I love Archery and Swimming with my Mermaid Tail (monofin) helps my back fusion. We came home in September 2025 after six weeks in hospital to a green pool. I had to drain it (the client?) In October after pushing my pool contractor about mosquitos. I was also feeding medication daily into a PIC LINE to my husband's heart in my bed. Not the extra stress or expense I needed when filling it up as well. No one wants that water bill in Mesa. I was lucky if my pool people came out twice in one month from November to March, but I was still billed. I let them know my pool was looking cloudy/dirty again early March. Got crickets or excuses. My Husband always took apart and cleaned the panel filter. It would take 30 minutes. I didn't know how to do it. I was told my system was too old (it's a 30 y/o Paddock Pool and I can't even get the Scottsdale office to c/b!). My husband took a turn for the worst and went back in the hospital. I didn't see the pool guys come three weeks straight on my ring camera. I went home, pool was green. I was met with more excuses. Promises were made the boss would come out and not met. I was afraid it was green/black algae this time. Literally didn't matter. No pool guys and more excuses! I bought a sand filter, 150lbs of sand/bags, new filter panels for my pump, hoses, new shock, chlorine cakes ect. $500 (Amazon) of stuff. My Adult Son and I worked for 72 hours straight trying to kill the bloom. He is a Disabled Army Veteran, can't bend one leg. I was just done. For a client to have to do this before a contractor will (maybe) come put new clean filter panels in is absolutely wrong. I needed to be with my husband. I needed a clean, safe pool for therapy for my back. It's against City of Mesa Code to have a Green pool! I needed a Contractor who cared about the Client and who does their job. I called Denton. 9 1/2 hours after he CLEANED my filter panels (no replacing needed) my pool is a bit cloudy, but it is BLUE!! Denton was quick, understanding, not ready to blame it all on me, solid plan from the start, so reasonably priced I thought I was hearing things and he will be back in a couple of days to check out my pop ups (I have 3 sets). I am just ecstatic. Thank you so much Denton. I don't know what my future is going to look like, but at least I will have a peaceful place to spend it again. Alene Dee Nelson, Mesa

We love our newly resurfaced pool and spa! Casey and Matt are skilled professionals who are easy to…read morework with. And ... no hidden costs! They helped us with colors and textures. Stayed on schedule. The whole project was smooth. Great company! Great people!

We recently had the pleasure of working with Oasis of the Valley Pools & Spas for the resurfacing…read moreof our swimming pool. From the initial consultation to the final touches, the team demonstrated a high level of professionalism and respect for our property. Casey had great communication, keeping us updated with the days and times that trades were coming, and they showed up when they were supposed to. The crews were not only courteous but also remarkably efficient. They completed the job in a timely manner, allowing us to enjoy our beautiful pool sooner than we expected. The quality of the resurfacing work is commendable, and it has truly revitalized the appearance of our pool. We did encounter some issues with the tile work which the team was quick to address and resolve. The lack of instruction on the new equipment installed was a bit of a drawback. We would have appreciated someone with knowledge of the equipment to go over the system once it was complete, as we had a few issues that took several attempts to get corrected. They would have also noticed the amount of air in the system and helped to resolve the issue that we are now having to address. While we appreciated Caseys' help in resolving the known issue we feel it would have been best addressed from the start. Overall, Casey and Matt are a delight to work with and provided us with a beautifully renewed pool & spa. Oasis of the Valley Pools & Spas provided quick turnaround and great communication at a competitve price and we highly recommend them for your pool redo.